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Old 01-05-2009, 11:11 AM   #6031
Unseen Llama
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Quote:
Originally Posted by MisterWho View Post
P.S. and FYI - The billing people seem to know nothing about what you need and what you will be charged as they suggested that I needed two CCs ($1.99 a month for the second) for my Tivo HD and would have to pay the extra $7 monthly for the HD service. I had to digress on the CC but declined the extra HD monthly charge. I now have but one perfectly fine working CC and all HD channels I am subscribed to. Will make sure next bill reflects just that.
Got the same $7 BS when I called customer service. I even had the rep try to point me to an address on Comcast's site that specifically says I needed to pay $7. All she could do was say that I needed their equipment the $7 charge to get HD. What a bunch of bull. Thank goodness I was able to get someone that actually helped me the next day.
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Old 01-05-2009, 12:47 PM   #6032
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I've seen the line on Comcast's site about the $7 HD charge - what are you doing/saying to avoid that?
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Old 01-05-2009, 03:06 PM   #6033
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Hi all,

I'm new to Tivo (just got a TIVO HD box for XMas) and have Comcast digital cable in the Philadelphia suburbs. I could use some help from someone in the Philly area that is experienced with Tivo and dealing with Comcast. Here is my situation...

As I said, I have Comcast with digital Cable (HD Digital w/HBO) and have an HD Comcast box in my living room (no DVR). I got the TIVO HD box for Christmas and decided to keep the Comcast box and put the Tivo box up in my bedroom. I figured I could get a cable card and recieve all of the channels I get with my Comcast Box downstairs in my bedroom too with the TIVO.

My problem is with the information I've been getting from Comcast (suprise, suprise). I called and talked to a Rep who intially said that the CC's cost $3 in my area. When I told him that the Comcast website says that your first cable card was free, he took back what he said but told me they don't have Multi-Stream Cards (is this true?) and that I would require 2 Single-Stream cards for my box, so I would still be charged $3/month for the extra card. Is any of this accurate information? Even if they don't have Multi-Stream Cards, would one single stream card not work on my TIVO HD box? I just don't want to be taken advantage of by the crooks at Comcast who can't seem to get their story straight.

Thanks for your help!
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Old 01-05-2009, 03:18 PM   #6034
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As I understand, putting only one single-stream card into your TiVo makes it a single-tuner TiVo. Not what you'd want. The Comcast website does say that there's a fee for the second CC in the TiVo. My position (hopefully) is that the non-availability of an M-card should not be my problem - if I've scheduled an M-card installation I should be able to pay the rate for an M-Card. We'll see...
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Old 01-05-2009, 03:19 PM   #6035
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Originally Posted by pjd6896 View Post
I have Comcast in Houston and received a letter a couple weeks ago that said I had until 1/20/09 to update my cable cards. I brought my cards in on Fri 1/2 and the clerk said that I only need one card and that the card he was giving me was active. Took it home and found out that for S3 Tivo, I need 2 cards and that the card he gave me was not active. I put it in the Tivo and the firmware updated. I called Comcast and the rep sait it will not work for "24 - 48 hours because it has to download'". I asked download what and he said the program guide, blah, blah, blah. I told him Tivo already downloaded the program guide and updates fine without they're crappy cards. Anyhow, I called yesterday again and they said that they can't hit the card but would put in a request to activate it but the people that activate the cards may not work on weekends. Any advice on how I can find some one who actually knows what they are doing other than to keep calling and waiting? I wish there were more competition with Comcast so they had some incentive to provide basic customer service...
Call the old CableCard activation line - 713-341-8080. The Bellaire store gave me a one-sheet installation process that includes calling that number to have them activate the card. This is the OLD Time-Warner instruction sheet and number, but it's still in use by Comcast.

See thread here for more: http://www.tivocommunity.com/tivo-vb...d.php?t=413838
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Old 01-05-2009, 03:24 PM   #6036
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Originally Posted by pdhenry View Post
As I understand, putting only one single-stream card into your TiVo makes it a single-tuner TiVo. Not what you'd want. The Comcast website does say that there's a fee for the second CC in the TiVo. My position (hopefully) is that the non-availability of an M-card should not be my problem - if I've scheduled an M-card installation I should be able to pay the rate for an M-Card. We'll see...
Hi PDHenry, when you say it would be a single tuner TIVO do you mean I'll just be able to record one program at a time? Because if so, that wouldn't bother me. I just want to be able to get all of my digital and HD channels without paying a monthly fee to Comcast.
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Old 01-05-2009, 03:27 PM   #6037
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Quote:
Originally Posted by chris1088c View Post
My problem is with the information I've been getting from Comcast (suprise, suprise). I called and talked to a Rep who intially said that the CC's cost $3 in my area. When I told him that the Comcast website says that your first cable card was free, he took back what he said but told me they don't have Multi-Stream Cards (is this true?) and that I would require 2 Single-Stream cards for my box, so I would still be charged $3/month for the extra card. Is any of this accurate information? Even if they don't have Multi-Stream Cards, would one single stream card not work on my TIVO HD box? I just don't want to be taken advantage of by the crooks at Comcast who can't seem to get their story straight.

Thanks for your help!
With TiVo-HD either a Single M-Card or TWO S-Cards provide the double
tuner capability on your TiVo.

If you are happy with one tuner only - then you could use a single S-Card.

As for whether Comcast has S-Cards or M-Cards can vary from location
to location. What I can tell you is they no longer order S-cards and only
Order M-Cards. So finding them with M-Cards should be much easier.
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Old 01-05-2009, 03:29 PM   #6038
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Originally Posted by chris1088c View Post
I just want to be able to get all of my digital and HD channels without paying a monthly fee to Comcast.
If avoiding the FEE of $3 is your highest priority then you only
need ONE S-Card and yes that means you can only RECORD
one channel at a time.

There is no FREE LUNCH.
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Old 01-05-2009, 03:35 PM   #6039
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Originally Posted by drhankz View Post
If avoiding the FEE of $3 is your highest priority then you only
need ONE S-Card and yes that means you can only RECORD
one channel at a time.

There is no FREE LUNCH.
Ok, thanks for your help. My major concern was not having to give more to Comcast when I'm already being charged for my digital cable, TIVO subscription, and rent on my Comcast HD Box. I would rarely need to record 2 things at once so that isn't a big concern.
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Old 01-05-2009, 03:39 PM   #6040
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Originally Posted by chris1088c View Post
Ok, thanks for your help. My major concern was not having to give more to Comcast when I'm already being charged for my digital cable, TIVO subscription, and rent on my Comcast HD Box. I would rarely need to record 2 things at once so that isn't a big concern.
I could be wrong here - I have (5) DVRs all with M-Cards.

It could be that with ONLY a single S-card - you MIGHT NOT
be able to WATCH a different channel if you are recording one
while you are watching.

Trying paying for (5) M-cards and in my Comcast region they
are $7 each not $3. Count yourself LUCKY
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Old 01-05-2009, 03:56 PM   #6041
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Originally Posted by pdhenry View Post
I've seen the line on Comcast's site about the $7 HD charge - what are you doing/saying to avoid that?
I just simply told the rep that I didnt want to go for the HD channels just yet, only the additional digital channels. I believe (and will confirm on first new bill) that you simply get the HD versions of those channels included in your level of service. I honestly dont know what the $7 is meant to give you extra.

Quote:
Originally Posted by chris1088c View Post
Hi all,

My problem is with the information I've been getting from Comcast (suprise, suprise). I called and talked to a Rep who intially said that the CC's cost $3 in my area. When I told him that the Comcast website says that your first cable card was free, he took back what he said but told me they don't have Multi-Stream Cards (is this true?) and that I would require 2 Single-Stream cards for my box, so I would still be charged $3/month for the extra card. Is any of this accurate information? Even if they don't have Multi-Stream Cards, would one single stream card not work on my TIVO HD box? I just don't want to be taken advantage of by the crooks at Comcast who can't seem to get their story straight.

Thanks for your help!
I have heard that Comcast is nearly all MCard in all areas so I bet that's what they will bring anyway. I found the online ordering system more accomodating than calling the 800# to order. Just make selections from those that are given (I just clicked through as not all options are given such as existing installs and cablecards) and end with the automatic chat function where I clarified that I was an existing customer and should not be charged the $30 install fee as shown in the ordering process (although an $18 upgrade fee was unavoidable) and that I would need a cablecard instead of the equipment offered in the order screens. I also requested that a note be made on the work order to bring MCards - more than one in case the first was faulty.

Like I said in my previous post, it all worked out pretty well.
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Old 01-06-2009, 04:26 AM   #6042
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And, that there, is the rub, isn't it.

Technically, Comcast Basic covers only channels 2-32, not any of the clear-QAM channels.
So, you're telling me that the cable card may not map these channels and I might effectively lose programming that I receive now by installing a cable card.

The question is whether Comcast can be convinced to add the clear-QAM channels to the those covered by the cablecard.

Does anybody have any experience with this situation?
You will continue to see all of the clear QAM channels. Most likely you will NOT be able to see the analog channels at the edges of the extended basic trap (channel 35 or so) because those are usually mapped to digital channels which are encrypted.
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Old 01-06-2009, 04:32 AM   #6043
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Originally Posted by chris1088c View Post
Hi all,

I'm new to Tivo (just got a TIVO HD box for XMas) and have Comcast digital cable in the Philadelphia suburbs. I could use some help from someone in the Philly area that is experienced with Tivo and dealing with Comcast. Here is my situation...

As I said, I have Comcast with digital Cable (HD Digital w/HBO) and have an HD Comcast box in my living room (no DVR). I got the TIVO HD box for Christmas and decided to keep the Comcast box and put the Tivo box up in my bedroom. I figured I could get a cable card and recieve all of the channels I get with my Comcast Box downstairs in my bedroom too with the TIVO.

My problem is with the information I've been getting from Comcast (suprise, suprise). I called and talked to a Rep who intially said that the CC's cost $3 in my area. When I told him that the Comcast website says that your first cable card was free, he took back what he said but told me they don't have Multi-Stream Cards (is this true?) and that I would require 2 Single-Stream cards for my box, so I would still be charged $3/month for the extra card. Is any of this accurate information? Even if they don't have Multi-Stream Cards, would one single stream card not work on my TIVO HD box? I just don't want to be taken advantage of by the crooks at Comcast who can't seem to get their story straight.

Thanks for your help!
Since you're keeping a Comcast box, the TiVo would become another digital outlet, which would cost ~$7 in my area. One CableCard is included "free" in that $7 outlet fee. Second card for the same outlet would cost $1.79 in my area.
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Old 01-06-2009, 12:47 PM   #6044
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Originally Posted by chris1088c View Post
Hi all,

I'm new to Tivo (just got a TIVO HD box for XMas) and have Comcast digital cable in the Philadelphia suburbs. I could use some help from someone in the Philly area that is experienced with Tivo and dealing with Comcast. Here is my situation...

As I said, I have Comcast with digital Cable (HD Digital w/HBO) and have an HD Comcast box in my living room (no DVR). I got the TIVO HD box for Christmas and decided to keep the Comcast box and put the Tivo box up in my bedroom. I figured I could get a cable card and recieve all of the channels I get with my Comcast Box downstairs in my bedroom too with the TIVO.

My problem is with the information I've been getting from Comcast (suprise, suprise). I called and talked to a Rep who intially said that the CC's cost $3 in my area. When I told him that the Comcast website says that your first cable card was free, he took back what he said but told me they don't have Multi-Stream Cards (is this true?) and that I would require 2 Single-Stream cards for my box, so I would still be charged $3/month for the extra card. Is any of this accurate information? Even if they don't have Multi-Stream Cards, would one single stream card not work on my TIVO HD box? I just don't want to be taken advantage of by the crooks at Comcast who can't seem to get their story straight.

Thanks for your help!

Hi All,

I just wanted to update my case for those who are interested or need help in my area.

I spoke on the phone with another Customer Service Rep today who was very helpful. He told me that they do in fact have M-Cards and there is no charge for the cards themselves. There is a one-time $18 install fee which I am okay with. He also told me that Comcast does not charge for additional outlets anymore (atleast not in my area). This is by far the most helpful Rep I have dealt with at Comcast over the last 2 years. I will update again to let everyone know how the install goes.
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Old 01-06-2009, 03:49 PM   #6045
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Originally Posted by cepheid View Post
Call the old CableCard activation line - 713-341-8080. The Bellaire store gave me a one-sheet installation process that includes calling that number to have them activate the card. This is the OLD Time-Warner instruction sheet and number, but it's still in use by Comcast.

See thread here for more: http://www.tivocommunity.com/tivo-vb...d.php?t=413838

I got the same letter and went to the store and got 4 new cards and have been in hell ever since!

I have:
S3 Tivo
Tivo HD
TV

Old setup and worked pefectly:
S3 Tivo had 1MultiStream card, 1SingleSteam card
TiVoHD had 1 MS card
TV had 1 SS card

New Setup
S3 Tivo has: 2 MS cards (both not working, i get about 45 channels, no premiums, and no random lower channels, like scifi, food network, spike, usa, etc...)
Tivo HD has: 1 MS card 1/2 working, i do not understand this one lol, 1 stream is working perfectly, i get ALL channels, if i hit livetv to swap between singnals, it is the same as the S3 cards, partial channels
TV has: 1 MS card, not working at all, can not even pull the HostID number off the card.

When i installed all these new cards, i put them all in at the same time, not one at a time, Comcast has been totally useless for me, i have called them consistently every day since the 31st and have gotten no where with them.

I am considering trying to have a tech come out, but there is no reason for it, they have all the information from the 4 cards that i have given them numerous times, but they are just not activating them or pairing them... i am getting really pissed as the new season of shows starts very soon!
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Old 01-06-2009, 08:02 PM   #6046
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I have Comcast in suburban Philadelphia coming by to install cable cards into my TiVo HD this weekend. I have (2) single stream cards already in my Series 3 and am hoping they bring just (1) multistream card on their visit. As for pricing, the only way I expect to get a straight answer is when I get my next bill.
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Old 01-06-2009, 08:15 PM   #6047
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Originally Posted by Wiley1 View Post
And, that there, is the rub, isn't it.

Technically, Comcast Basic covers only channels 2-32, not any of the clear-QAM channels.
So, you're telling me that the cable card may not map these channels and I might effectively lose programming that I receive now by installing a cable card.

The question is whether Comcast can be convinced to add the clear-QAM channels to the those covered by the cablecard.

Does anybody have any experience with this situation?
I thiink you are mistaken. My Comcast rate card includes fine print that says the local HD stations are included in basic. And that is in fact what I receive. I received the local HD stations before I upgraded my service to full digital. My other Tivo without cablecards also receives the clear QAM local HD stations (without Tivo guide service).

What clear QAM stations are you worried about losing? If they are local HD stations, you shouldn't lose them. If they are other cable networks like ESPN, Discovery, CNN, etc., there is a chance they would be blocked by not being included in the channel map downloaded to the card. However, if they are in the channel map, you should continue to receive them.

On my system, all channels appear to be in the channel map I recieve. However, my cards are not authorized to decrypt all channels. I would be very surprised if you lose any clear QAM channels with the addition of cablecards.

YMMV
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Old 01-06-2009, 10:25 PM   #6048
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I'm thinking of purchasing a Tivo HD to replace the DVR I'm getting through Comcast and had some questions. I'm sure the following questions were addressed but I had a hard time finding them through all the pages:

1. I know that by using the CC it eliminates the need for the STB. How is the signal then handled by the TV? Does the CC decrypt the signal and pass it through to the TV, thus you control all channels through the TV or do you control them through the TiVO? And do the channels still correspond as they did on the STB ie. with my current STB 202 is ESPN HD, would ESPN HD still be 202 with a CC?

2. With the CC do I have to start paying the HD service fee? Right now it's free through their Triple Play program.
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Old 01-06-2009, 10:25 PM   #6049
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I ordered a multi-stream cable card from Comcast yesterday, and it went well. I asked that the tech bring multiple cards, and the rep said that they usually do that, and he also noted it in the install as well. It will cost $1.75 a month + $19 install, which isn't bad. The tech is coming on Saturday morning, and i hope to get everything running smoothly.
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Old 01-06-2009, 10:29 PM   #6050
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frankspin,

1. The Tivo will handle the channel control via the installed CC. The TV is pretty much a display device, you just plug the Tivo into the TV. Channel numbers remain the same. The Tivo with installed CC replaces the Comcast DVR.

2. I believe whatever channels you currently receive you will continue to receive those when using the CC.
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Old 01-07-2009, 12:05 AM   #6051
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Quote:
Originally Posted by frankspin View Post
I'm thinking of purchasing a Tivo HD to replace the DVR I'm getting through Comcast and had some questions. I'm sure the following questions were addressed but I had a hard time finding them through all the pages:

1. I know that by using the CC it eliminates the need for the STB. How is the signal then handled by the TV? Does the CC decrypt the signal and pass it through to the TV, thus you control all channels through the TV or do you control them through the TiVO? And do the channels still correspond as they did on the STB ie. with my current STB 202 is ESPN HD, would ESPN HD still be 202 with a CC?

2. With the CC do I have to start paying the HD service fee? Right now it's free through their Triple Play program.
Your TiVo will tune all analog and digital channels provided by your cable system through the CableCARD(s) installed. It will output video and audio to your television display via one or more of the outputs on the TiVo, just like your cable box or cable DVR did. Channel numbers will be the same, too.

The only differences will be that you won't be able to tune any OnDemand or PPV content. And if your cable system uses SDV (Switched Digital Video) to deliver any channels, those channels will only be accessible when you also have a Tuning Adapter connected to your TiVo (Comcast provides these for free in markets where SDV is in use).

With Comcast you get a cable box or a CableCARD free with each outlet fee you pay (that includes the first outlet that's part of each digital package monthly price). Any HD fee is actually an HD equipment fee; if you have no HD cable box from Comcast, there'd be no HD equipment fee (the CableCARD itself is not considered "HD equipment" for ppurposes of that fee). If your TiVo requires a second CableCARD, there's usually a modest additional charge of about $1.50 for it.
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Old 01-07-2009, 12:19 AM   #6052
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Quote:
Originally Posted by Terial-DeVo View Post
I got the same letter and went to the store and got 4 new cards and have been in hell ever since!

I have:
S3 Tivo
Tivo HD
TV

Old setup and worked pefectly:
S3 Tivo had 1MultiStream card, 1SingleSteam card
TiVoHD had 1 MS card
TV had 1 SS card

New Setup
S3 Tivo has: 2 MS cards (both not working, i get about 45 channels, no premiums, and no random lower channels, like scifi, food network, spike, usa, etc...)
Tivo HD has: 1 MS card 1/2 working, i do not understand this one lol, 1 stream is working perfectly, i get ALL channels, if i hit livetv to swap between singnals, it is the same as the S3 cards, partial channels
TV has: 1 MS card, not working at all, can not even pull the HostID number off the card.

When i installed all these new cards, i put them all in at the same time, not one at a time, Comcast has been totally useless for me, i have called them consistently every day since the 31st and have gotten no where with them.

I am considering trying to have a tech come out, but there is no reason for it, they have all the information from the 4 cards that i have given them numerous times, but they are just not activating them or pairing them... i am getting really pissed as the new season of shows starts very soon!
If I understand your post correctly, you picked up 4 Multi-Stream cards and put them in your TiVo's and have had not luck getting this resolved. To try to make things easier for you, try this: start with the HD DVR, press the eject button to remove the card, but leave it seated in the slot. write down the serial number of the card, then insert it back into slot 1. When the card is first inserted, the cable system receives the tuners unique Host ID, which must be validated before the pairing will display Host & Data. If after 10 minutes or so and you still see a message that the information is not available, try another card. If the pairing information does display the Host & Data (Scientific Atlantic cards will not display a Data ID) then write down the pairing information that is associated with that card. Then call your provider, give them the serial number first, then tell them to pair the Host & Data to that card. They will need to authorize the card by "Initializing" it. What people refer to as a Hit will not do the same thing as an initialize. Once the phone rep states the card is paired and has been activated, then exit the pairing screen, go back to the Decoders screen and highlight "configure Cablecard 1". The next screen will have an option to "test channels". This is where you confirm if your channels are coming in. If you see a message "No channels available", it means that the channel map is downloading, be patient. it should take a few minutes. If you should see Error 161-4, it simply means that the card received the proper signal and is resetting...just press go back & then continue to where you were at. Once channels come up, browse through different channels in different levels of service. Some channels do take longer than other to download. Once you have confirmed all channels are coming in, switch to the second tuner by pressing Live TV. In my experience, the channels in the second tuner do not always download at the same rate as tuner 1, be patient. Ideally, once all channels in the first tuner are coming in, the channels on the second tuner will come in as well, just may take a few minutes longer.

I strongly recommend that you work on 1 cablecard at a time with your provider. Read them the serial number of the card and then give them the pairing information. Make sure that they Initialize the card. 161-4 usually appears when the card received the signal and resetting, but not always. It is verify common to get Host & Data paired to the wrong card because of confusion when the numbers were called in. If you feel that you can't get anywhere over the phone, then have a technician come by. At the very least he can call in the numbers to his dispatch who are in my opinion better trained at dealing with these issues. I do have a post dated 12/7 which has a step by step guide on how to install cablecards, believe me it helps.

I am also attaching a link which can walk you through the cablecard menus and actually see what the problem is

http://www.tivo.com/setupandsupport/...I_screens.html

Let me know how it turns out. By the way, what brand of HDTV is you 3rd card installed in? I can probably help you with that as well.
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Old 01-07-2009, 12:30 AM   #6053
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Arrow

Good news from this thread:

Quote:
Originally Posted by ComcastCares View Post
Email my team, include what you have been through, phone number on the account and contact number. We will escalate your concern to the right people.

I apologize for the trouble.

Frank Eliason
Comcast
We_Can_Help@cable.comcast.com
A positive sign from Comcast? I hope so!
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Old 01-07-2009, 02:06 AM   #6054
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Location: Corvallis, OR
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Thumbs up CableCARD installation success in Corvallis, Oregon

This thread has helped me tremendously in preparing for and successfully completing the install of a CableCARD in to my TiVo HD. I thought I'd try to return the favor for future customers by detailing my experiences.

I bought a TiVo HD in early December, after receiving confirmation that Comcast will be phasing out Extended Basic analog cable here in February '09. Up to then I've been content in using my Series 2 dual tuner w/ analog cable.

Comcast Sign-up: I live in an apartment where my rent pays the Extended Basic portion of my cable bill. I was told that the lowest digital tier I could get would be Digital Starter w/ Starz, for ~$5 more/mo than what I'm paying now (which is just Internet access).

I was a little surprised that the installation appointment was scheduled nearly a week-and-a-half out. This is the first time I've needed a Comcast installer out to do anything for me, so I'm not sure if it's the norm around here. At no point during the signup process did the CSR indicate that I could pick up a CableCARD myself, although I did not explicitly ask if I could do so. In reading the experiences in this thread, I'm pretty sure I wouldn't be able to do so.

Installation: The tech showed up around 10:30 Tuesday morning, missing the 8-10 am window I was quoted. I was a bit perturbed that he didn't call to let me know he's running late, but he eventually showed up nonetheless. I didn't receive any sort of robo-call prior to the visit to remind me of the appointment either. Again, that may be a regional thing.

I'm not sure if my technician was a contractor or Comcast employee, but am thinking the latter. He brought two Motorola M-Cards with him. He pops one in, and a few moments later the CableCARD screen comes up, properly identifying the card as an M-Card. He navigates to one of the CC screens and begins phoning in to dispatch. First attempt is busy, and the second goes to voicemail. Third time's the charm and he connects with a dispatcher. To my surprise, the dispatcher says that she doesn't need him to read the Host or Data IDs to her. Um, OK.. (NOT!) I don't say anything, yet..

The dispatcher soon says that she's sent a signal to the card. The tech navigates to the Test Channels menu, where the spinning wheel and 'Acquiring Channel Information' screen appears. While we wait, I notice him taking one of the serial number barcodes off the CableCARD container and affixing it to his copy of the work order. It's handwritten on the sheet as well.

After 2-3 minutes, the channel maps are downloaded and we're able to start testing channels. We're able to see analog channels OK, but we weren't getting any digital channels. At that time he was testing only one digital channel (#127, WeatherScan Local).

After looking at the menus some more and waiting a little bit, the tech calls dispatch again. The same woman from before answers. Now she says that because the TiVo HD has the SERIES3 logo on it (bottom right, on the flap that opens to insert the CableCARDs), the M-Stream card won't work in it. She doesn't seem to recognize that the TiVo HD and Series3 are separate albeit related models. Thanks to the posts in this thread, I know what she's telling the tech is not correct. (And, even if I did have a Series3, I know that the M-Card would be able to operate in S-Card mode and give me one tuner per card). That call is going nowhere, and the tech soon ends it.

The tech then radios his supervisor, who says to give it a little bit of time and see what happens. At this point I decide to reboot the TiVo to see if that makes any difference. During the reboot I start to drop hints to the tech that he should really, really relay the Host and Data IDs back to dispatch, regardless of what the dispatcher is saying.

As expected, the reboot didn't change anything. The tech ejects and reinserts the same M-Card with no change as well. After a few more minutes, he decides to call the dispatcher back. She doesn't complain about compatibility issues this time, and he is able to relay the Host and Data IDs to her. After entering them, she says that another signal has been sent to the card.

While we wait now, the tech says it may be a good idea to swap out the coax cable from the wall outlet to the TiVo. I wonder if I'm gonna be charged for that <g> He comes back from the van with a copy of the channel lineup, and discovers that the digital channel we were trying to test earlier – 127 – isn't available in my tier. Therefore we start checking out other channels. Now that the Host and Data IDs were sent, all channels I'm supposed to get (analog, clear QAM, music channels and Starz) are showing up properly on both tuners. Goodie!

The tech swaps the coax cable, paperwork is signed, and he leaves.

Lessons learned:
- Comcast's back office staff needs more training on CableCARDs in general, and correct information about the Series3 vs. HD and HD XL models.
- Don't believe anything the dispatchers say.
- As has been said in this thread numerous times, the Host and Data IDs (along with the serial number of the card, if that isn't in their records already) do need to be relayed back to someone at Comcast.

I'm quite happy at this point that my CableCARD installation required only one visit by a tech. Now it's just a matter of seeing what my next bill looks like..

Last edited by changk : 01-07-2009 at 02:09 AM. Reason: Fixed typos
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Old 01-07-2009, 06:16 AM   #6055
frankspin
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Join Date: Jan 2009
Posts: 3
thanks steveliv and dswallow.

I'm usually a tech guy and can figure things out, ive just never used a tivo before. The first question was mostly due to me having a harmony remote, so i didn't know if i would have to reprogram all the channels in it.

I'm really considering doing this as it could save me $20 a month
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Old 01-07-2009, 11:08 AM   #6056
Terial-DeVo
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Posts: 51
Quote:
Originally Posted by crazi4tv View Post
If I understand your post correctly, you picked up 4 Multi-Stream cards and put them in your TiVo's and have had not luck getting this resolved. To try to make things easier for you, try this: start with the HD DVR, press the eject button to remove the card, but leave it seated in the slot. write down the serial number of the card, then insert it back into slot 1. When the card is first inserted, the cable system receives the tuners unique Host ID, which must be validated before the pairing will display Host & Data. If after 10 minutes or so and you still see a message that the information is not available, try another card. If the pairing information does display the Host & Data (Scientific Atlantic cards will not display a Data ID) then write down the pairing information that is associated with that card. Then call your provider, give them the serial number first, then tell them to pair the Host & Data to that card. They will need to authorize the card by "Initializing" it. What people refer to as a Hit will not do the same thing as an initialize. Once the phone rep states the card is paired and has been activated, then exit the pairing screen, go back to the Decoders screen and highlight "configure Cablecard 1". The next screen will have an option to "test channels". This is where you confirm if your channels are coming in. If you see a message "No channels available", it means that the channel map is downloading, be patient. it should take a few minutes. If you should see Error 161-4, it simply means that the card received the proper signal and is resetting...just press go back & then continue to where you were at. Once channels come up, browse through different channels in different levels of service. Some channels do take longer than other to download. Once you have confirmed all channels are coming in, switch to the second tuner by pressing Live TV. In my experience, the channels in the second tuner do not always download at the same rate as tuner 1, be patient. Ideally, once all channels in the first tuner are coming in, the channels on the second tuner will come in as well, just may take a few minutes longer.

I strongly recommend that you work on 1 cablecard at a time with your provider. Read them the serial number of the card and then give them the pairing information. Make sure that they Initialize the card. 161-4 usually appears when the card received the signal and resetting, but not always. It is verify common to get Host & Data paired to the wrong card because of confusion when the numbers were called in. If you feel that you can't get anywhere over the phone, then have a technician come by. At the very least he can call in the numbers to his dispatch who are in my opinion better trained at dealing with these issues. I do have a post dated 12/7 which has a step by step guide on how to install cablecards, believe me it helps.

I am also attaching a link which can walk you through the cablecard menus and actually see what the problem is

http://www.tivo.com/setupandsupport/...I_screens.html

Let me know how it turns out. By the way, what brand of HDTV is you 3rd card installed in? I can probably help you with that as well.

Thanks for the reply, as of last night, Comcast activated and paired the 2 cards that were in the S3 TiVo, so that TiVo is working perfectly now.

The HDTiVo was not working last night, i tried the 8080 number this morning and a tech called me back 30 minutes later (while i was still home!) and told me to go check that tv and bammo, everything on the HDTivo was working!

now the TV, it's a mitshubishi, and the tech on the phone said that it may not recognize MStream cards, so i am going to get a firmware update from Mitsubishi and see if that fixes it.

But the bottom line is that the 8080 phone number is the fastest result i have ever gotten!
The tech also said that since that letter went out they have been so slammed that activation does actually take up to 72 hours in some cases, he said normally it's a 4 to 6 hour process and it will get back to that once this whole swap out of cards settles down.
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Old 01-07-2009, 12:50 PM   #6057
gdprof27
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Join Date: Nov 2008
Posts: 7
Hello there... newbie here with my story and a question:

I purchased a TiVo HD unit yesterday (1/6/09) and then stopped by my local Comcast office where they provided me with an Motorola M-Card. The whole process at the office was a pleasure and I am very pleased with the level of customer service displayed by the people there at the Gude Drive office in Rockville, MD... but I digress.

After returning home with the M-Card and following the instructions provided by TiVo (guided setup first, then cableCARD install, call Comcast to get signal, then guided setup again) I was not able to receive 99% of my channels. The only ones I was able to receive were my local HD channels, NOT my local standard definition channels, no subscribed channels were coming in either, including my NHL Center Ice package.

I was resigned to call TiVo's cableCARD hotline to see if they could help resolve the issue. It was during this process that I was taken to a cableCARD Pairing screen and received the "Authorization Error 1200" message. This was the first error message I received and was told by the TiVo rep that it could indicate that there is a problem with the M-Card itself and that I should return it to the Comcast office and see if I could get another card and try again.

Would you concur with this diagnosis and suggested course of action or is there something I can still try with the M-Card that I have now? Any help/ideas would be appreciated!
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Old 01-07-2009, 05:09 PM   #6058
drhankz
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Join Date: Jan 2008
Location: Salem NH
Posts: 301
Quote:
Originally Posted by gdprof27 View Post

Would you concur with this diagnosis and suggested course of action or is there something I can still try with the M-Card that I have now? Any help/ideas would be appreciated!
The Tivo Tech Support should know what a 1200 error means way
better than I. However, what I can relate - FYI - some of my own
statistics.

I have (5) DVRs which started out with S-Cards. It took Comcast
(8) S-Cards to yield (5) goods ones.

Then I upgraded the (5) S-Cards to M-Cards. They were much
better - it only took 6 to get 5 goods ones.

90+% of the Cablecard problems are NOT having them paired
properly on the Network Operations Center [NOC].
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Old 01-07-2009, 05:17 PM   #6059
PaulM-D
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Join Date: Jan 2009
Posts: 3
Cablecard Pairing

I just became a new Tivo user and wonder if this is everyone's typical Cablecard experience.

I had a Cablecard already installed in my TV - and it just happened to be an M-Card for some reason.

After installing the Tivo HD last night and running through the setup without a card installed in the Tivo, I inserted the card. I did not have any HD reception.

This morning I turned on the TV and my HD channels had returned courtesy of the Tivo. I did not have to call Comcast to do any pairing.

I thought pairing involved not only the card, but also the slot. Is this not true with Comcast? (Apparently!)
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Old 01-07-2009, 05:21 PM   #6060
drhankz
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Join Date: Jan 2008
Location: Salem NH
Posts: 301
Quote:
Originally Posted by PaulM-D View Post
I just became a new Tivo user and wonder if this is everyone's typical Cablecard experience.

I had a Cablecard already installed in my TV - and it just happened to be an M-Card for some reason.

After installing the Tivo HD last night and running through the setup without a card installed in the Tivo, I inserted the card. I did not have any HD reception.

This morning I turned on the TV and my HD channels had returned courtesy of the Tivo. I did not have to call Comcast to do any pairing.

I thought pairing involved not only the card, but also the slot. Is this not true with Comcast? (Apparently!)
Give it another 24 hours.

I don't know at what interval Comcast sends out KEYING info.

But the Next time they send out Keying info - your card with
STOP working - I predict - unless TiVo is doing something
Strange.

In my Non-TiVo DVR's - Even a removal and insertion of a
CableCard into the exact same BOX changes the PAIRING info.
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