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Old 03-29-2008, 07:41 PM   #5281
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It also says "Disclaimer: Regulated Prices quoted above may not apply in all markets. Please call 1-800-COMCAST to learn more about Regulated Prices for your area."

The six cables cards I had with Comcast between December 2006 and November 2007 cost me nothing per month, but if I can get them down to $1.91 a month I will be pleased. The less it costs the better since it's only for a few channels that I will be watching.
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Old 03-30-2008, 02:47 PM   #5282
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Honestly, I just got a Tivo HD box and can't get the cards set up properly. If this doesn't get fixed fast on a first visit its not worth it. Tivo and the cable companies need to get their crap together. No way I should pay around 300 dollars for something I can't plug and play.
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Old 03-30-2008, 04:01 PM   #5283
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Honestly, I just got a Tivo HD box and can't get the cards set up properly. If this doesn't get fixed fast on a first visit its not worth it. Tivo and the cable companies need to get their crap together. No way I should pay around 300 dollars for something I can't plug and play.
I set up my new Series 3 HD Tivo that arrived last Wednesday. The Comcast installer showed up on time as promised last Thursday. I previously visited my local Comcast office where I was told that they do not have M Cards.
Well the installer showed up with an M Card and had no trouble acivating it
Two weeks ago Comcast called me and offered a digital tier package for $1 more a month. They shipped out a Motorola digital box that failed to activate after over an hour on the phone with tech support. I received a new used General Instrument box that was difficult to activate.
Thats when I found out you need a home run direct RG6 cable with a good strong signal with no splitters in order for digital boxes and Tivo's to activate properly.

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Old 03-30-2008, 04:18 PM   #5284
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I never had a problem in 2006 with my Comcast digital signal with it being split 3 ways and activation. The only problem then was getting a tech and a person at the headend that knew what they were doing.
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Old 03-31-2008, 11:56 AM   #5285
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looks like i'm getting charged $1.50 for my M-card. I have two boxes and an M-card. i guess that's right. one box free, one box $2.99, then $1.50 for one M-card.
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Old 04-01-2008, 08:40 PM   #5286
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I had a lot of problems setting up the cable cards. I bought my HD Tivo on Friday and had it setup by Saturday and then called Comcast to request the cards. They were able to setup an intaller for Monday between 11 & 2, but thats when all the fun began.

The Cable guy had installed the cards and I had someone else at home to wait for them while I was at work. When I got home I noticed I had only one HD channel. I notice a message from Tivo about doing another Guided Setup so I did and the only thing I saw after that was a gray screen. Three hours later, on the phone between Comcast and Tivo I still had nothing and Comcast had to setup another service request for a tech to come out again.

Today I came home from work and they had it fixed. I'm not to sure what they did to fix it, but they were at my house 2 hours on Monday and 3 1/2 hours today. They actually had 2 cable guys at my house today trying to fix it with one that came later in the day because he was suppose to have some experience with Tivo. One thing I noticed was on Monday they had installed 2 M-cards instead of 2 single or just 1 M-card

Now, I just can't wait to see my bill.
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Old 04-02-2008, 12:13 AM   #5287
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Never give the cable guy the TiVo remote. Always navigate the screens yourself and the cable card installs will go much, much faster.
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Old 04-02-2008, 06:17 AM   #5288
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Big Grin Good experience near Boston

Since I used this thread to help me decide to switch to TiVo HD on Comcast, I figured I'd post my experience. Most relevant is the one small glitch regarding a low-pass filter. Text below is from my blog because I didn't feel like retyping anything.

So after almost 10 years, I am saying goodbye to DirecTV. Last weekend, my HR10-250 DirecTiVo's hard drive finally died. And since DirecTV and TiVo no longer work together on the High-Def stuff, I had to drop DirecTV. I just love the TiVo interface too much. So for any dummies at DirecTV who might happen to read this, you lost a long time customer because you tried to push your own inferior DVR on the world.

I went out and bought a TiVo HD at Best Buy, and all things considered, the whole switch over was much easier than I had expected. I bought the box on Friday and the Comcast guy was out to my house with a multistream CableCard on Sunday. I made the appointment by walking into the Hudson, MA Comcast office. They were very friendly and took great notes for my appointment request - specifically my request for an M-Card. The install was painless - I think they have finally educated some techs on how to do these installs.

There was one glitch. After the tech had left and I was surfing around, I noticed that certain HD channels weren't coming in. They were spread out, but all were HD (things like Discovery, SciFi, Animal Planet, Fox Sports New England). I tried calling support and they did the whole init, hit, refresh thing on the card, but no luck. So another Comcast tech came out on Monday. After finally convincing the guy that the problem wasn't the cable card, we reached the conclusion that it was an RF problem. And of course, his first guess what that it was something wrong with my own wiring job in the house. So after I showed him that the problem still occured when we hooked up right to where the coax entered the house I managed to convince him to go outside and check the street. Turns out that the guy who installed my interent hookup four years ago installed a low-pass filter on the line in the street (obstensibly to keep me from stealing cable). So that was cutting out all those HD channels that were above a certain frequency. Thirty seconds later, filter removed, all the channels came in and they are working like a champ.

So other than the dummy tech from Monday who wouldn't listen to his customer (because tech's think all customers are stupid) spending 2 hours to do what should have taken 2 minutes, things have gone well and I am happy to be watching NESN in HD on my TiVo.

Moral - If you're missing a block of channels - check for filters everywhere between the street and your box.

I guess I'll just keep my fingers crossed about the bill...
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Old 04-02-2008, 09:01 AM   #5289
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For a new install that is the first thing they are supposed to check. Around here they disconnect the cable at the box and put somtiype of block in the connector that you need a special too to remove. When I had Comcast connected to a TiVoHD last week(I only dropped Comcast in Novemeber and they had my line disconnected the day after I canceled service). Any way I saw the tech taking this block out with a special too, plus putting a taping flag on it as well. So it is evident if anybody tries to tamper with the cable and get free cable. OF cours the box that it is in is unlocked so anyone could have access to it from the 6 condos at mmy building that it services.
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Old 04-02-2008, 10:26 AM   #5290
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Quote:
Originally Posted by brentmid View Post
Since I used this thread to help me decide to switch to TiVo HD on Comcast, I figured I'd post my experience. Most relevant is the one small glitch regarding a low-pass filter. Text below is from my blog because I didn't feel like retyping anything.

So after almost 10 years, I am saying goodbye to DirecTV. Last weekend, my HR10-250 DirecTiVo's hard drive finally died. And since DirecTV and TiVo no longer work together on the High-Def stuff, I had to drop DirecTV. I just love the TiVo interface too much. So for any dummies at DirecTV who might happen to read this, you lost a long time customer because you tried to push your own inferior DVR on the world.

I went out and bought a TiVo HD at Best Buy, and all things considered, the whole switch over was much easier than I had expected. I bought the box on Friday and the Comcast guy was out to my house with a multistream CableCard on Sunday. I made the appointment by walking into the Hudson, MA Comcast office. They were very friendly and took great notes for my appointment request - specifically my request for an M-Card. The install was painless - I think they have finally educated some techs on how to do these installs.

There was one glitch. After the tech had left and I was surfing around, I noticed that certain HD channels weren't coming in. They were spread out, but all were HD (things like Discovery, SciFi, Animal Planet, Fox Sports New England). I tried calling support and they did the whole init, hit, refresh thing on the card, but no luck. So another Comcast tech came out on Monday. After finally convincing the guy that the problem wasn't the cable card, we reached the conclusion that it was an RF problem. And of course, his first guess what that it was something wrong with my own wiring job in the house. So after I showed him that the problem still occured when we hooked up right to where the coax entered the house I managed to convince him to go outside and check the street. Turns out that the guy who installed my interent hookup four years ago installed a low-pass filter on the line in the street (obstensibly to keep me from stealing cable). So that was cutting out all those HD channels that were above a certain frequency. Thirty seconds later, filter removed, all the channels came in and they are working like a champ.

So other than the dummy tech from Monday who wouldn't listen to his customer (because tech's think all customers are stupid) spending 2 hours to do what should have taken 2 minutes, things have gone well and I am happy to be watching NESN in HD on my TiVo.

Moral - If you're missing a block of channels - check for filters everywhere between the street and your box.

I guess I'll just keep my fingers crossed about the bill...
Unfortunately the Comcast techs all too often do not listen to the customer. My last S3 install was a fairly frustrating experience as the tech had never done a Tivo install, and refused to listen when I told him what had to be done. He decided early on it was a signal issue (although the other Tivo I had was working fine) and decided I needed all new wiring in the house (wrong) and a new line run to the house from the terminal block outside. I ended up pointing out to him that his frequent swapping of cards had changed the numbers he was reading to the tech on the phone, and once he got that corrected, things magically worked.

It sucks because the S3 and HD are a great product, and the cable company's incompetence on the installs hurts Tivo's rep.
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Old 04-02-2008, 08:46 PM   #5291
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Quick question for everyone out there in Comcast land.

I recently just turned on the premium channels (HBO, Showtime, etc.). For whatever reason my CableCARDs were never paired, so they just popped up the lovely black and grey screen.

I called Comcast and had a VERY nice lady who knew exactly what I needed and hooked me up. Problem is, while one of the cards got the signal, it still didn't pair correctly. I have 4 cards total, the 2 cards in my TiVoHD paired just fine, in my Series 3 one card paired the other just doesn't seem to like it. The interesting thing, the one that wouldn't pair did get the message from Comcast, because it popped up giving me an error (which is what all the other cards did).

Has anyone had a "bad card" i.e. one that just wouldn't pair? The CSR said it happens a lot and I just need to swing by the office and pickup a new card. Could it be a bad slot in the Series 3? Just wondering what people's experiences are with this.

Gracias...
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Old 04-02-2008, 08:50 PM   #5292
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Quote:
Originally Posted by eric_mcgovern View Post
Quick question for everyone out there in Comcast land.

I recently just turned on the premium channels (HBO, Showtime, etc.). For whatever reason my CableCARDs were never paired, so they just popped up the lovely black and grey screen.

I called Comcast and had a VERY nice lady who knew exactly what I needed and hooked me up. Problem is, while one of the cards got the signal, it still didn't pair correctly. I have 4 cards total, the 2 cards in my TiVoHD paired just fine, in my Series 3 one card paired the other just doesn't seem to like it. The interesting thing, the one that wouldn't pair did get the message from Comcast, because it popped up giving me an error (which is what all the other cards did).

Has anyone had a "bad card" i.e. one that just wouldn't pair? The CSR said it happens a lot and I just need to swing by the office and pickup a new card. Could it be a bad slot in the Series 3? Just wondering what people's experiences are with this.

Gracias...
Lots and lots of bad cards.

Originally I had (6) S cards and it took 9 to get six good ones.

Then I upgraded to (6) M Cards - they are better - it only too 7
to get SIX good ones.
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Old 04-02-2008, 08:53 PM   #5293
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Quote:
Originally Posted by eric_mcgovern View Post
Quick question for everyone out there in Comcast land.

I recently just turned on the premium channels (HBO, Showtime, etc.). For whatever reason my CableCARDs were never paired, so they just popped up the lovely black and grey screen.

I called Comcast and had a VERY nice lady who knew exactly what I needed and hooked me up. Problem is, while one of the cards got the signal, it still didn't pair correctly. I have 4 cards total, the 2 cards in my TiVoHD paired just fine, in my Series 3 one card paired the other just doesn't seem to like it. The interesting thing, the one that wouldn't pair did get the message from Comcast, because it popped up giving me an error (which is what all the other cards did).

Has anyone had a "bad card" i.e. one that just wouldn't pair? The CSR said it happens a lot and I just need to swing by the office and pickup a new card. Could it be a bad slot in the Series 3? Just wondering what people's experiences are with this.

Gracias...
What's the error code it's giving you? 161-4 is a 'good' error and can be ignored.

It could easily be a bad card. Usually it is a simple case of the numbers not being read back correctly.

If they're willing to pair the cards for you over the phone, take the card that you know is good, and put it in the other slot. Then you can go from there.

One thing to check is the signal strength and see if it's about the same on each card...
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Old 04-02-2008, 10:47 PM   #5294
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What's the error code it's giving you? 161-4 is a 'good' error and can be ignored.

It could easily be a bad card. Usually it is a simple case of the numbers not being read back correctly.

If they're willing to pair the cards for you over the phone, take the card that you know is good, and put it in the other slot. Then you can go from there.

One thing to check is the signal strength and see if it's about the same on each card...
Yep, the error every card gave was a 161-4 error. Even the "bad" card gave this error, but the pairing screen still shows it as not being paired. She read back the numbers for card 1 (bad card) three times, hit the card five times. Each time she sent the hit, it showed the error but still no pairing.

Since I can just run down to the office and get a new card and have it paired over the phone would probably be easier. I don't want to mess with the good card I don't remember the specifics, but when I first had Comcast installed one of the cards was bad in my Series 3 (wouldn't do anything), so maybe the other was bad all along, but I would have never known it due to never having to deal with the whole pairing thing...
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Old 04-02-2008, 10:56 PM   #5295
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Lots and lots of bad cards.

Originally I had (6) S cards and it took 9 to get six good ones.

Then I upgraded to (6) M Cards - they are better - it only too 7
to get SIX good ones.
LOL...guess I was lucky on my install, took 5 cards to install 4. Hope when I pick up a new card at the office it is a good one.
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Old 04-03-2008, 10:24 AM   #5296
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not sure if this is the correct place but here goes-

I had a small cable company that set all my digitals (except locals) with the CCI byte of 0x02 so no MRV for me.

Well the comcast borg took over.

So I'm wondering what's the current status with comcast setting flags- is there a coherent policy against this so I can complain up the food chain? Or is it still hit and miss depending on the head end engineer's whims?
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Old 04-03-2008, 12:30 PM   #5297
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Tivo + Comcast = Epic Fail

Eight appointments so far to hook my jacked up Series 3 HD Tivo to Comcast, and it's still not working. Huge swaths of channels in the line-up show just flat black screens. No error messages, just black.

Three appointments were no-shows, including this morning. On appointment #7, the tech said he found the problem and the correct channel line-up would be downloaded in a few minutes, and he ran for the door. Nope. On appointment #6, I had to stop the tech from inserting the multi-stream cable card backwards.

DirecTV is starting to look pretty good again, even though you can't do all the boss stuff with the DirecTV version of Tivo that you can do with the Series 3. However, right now, just getting the channels you're supposed to sounds really attractive.

Has anyone in Washington DC succeeded in getting Tivo and Comcast to work together correctly? HALP!
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Old 04-03-2008, 03:09 PM   #5298
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Yep, the error every card gave was a 161-4 error. Even the "bad" card gave this error, but the pairing screen still shows it as not being paired.
161-4 just means that the card received a hit request which told it to initialize, and that is what it is in the process of doing. This is why it is called a "good" error. Now if it never gets out of that state, then you have a problem.
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Old 04-03-2008, 04:14 PM   #5299
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Eight appointments so far to hook my jacked up Series 3 HD Tivo to Comcast, and it's still not working. Huge swaths of channels in the line-up show just flat black screens. No error messages, just black.

Three appointments were no-shows, including this morning. On appointment #7, the tech said he found the problem and the correct channel line-up would be downloaded in a few minutes, and he ran for the door. Nope. On appointment #6, I had to stop the tech from inserting the multi-stream cable card backwards.

DirecTV is starting to look pretty good again, even though you can't do all the boss stuff with the DirecTV version of Tivo that you can do with the Series 3. However, right now, just getting the channels you're supposed to sounds really attractive.

Has anyone in Washington DC succeeded in getting Tivo and Comcast to work together correctly? HALP!
I'm in NorthernVA and had 6 cards installed in 2006. The main issue then was just getting the tech to get in contact with the correct person at the head end. I dropped Comcast in November 2007 but just last month I re-connected one TiVoHD to comcast to get the HD that FIOS doesn't have yet(like SciFiHD). It only took the tech a few minutes and HBOHD and the other HD channels were all working properly. Plus I do all the TiVo buton presses, card insertions, and cable disconnect(so they can measure the signal strength) myself. I don't let the tech touch any of my equipment and it always goes much faster.
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Old 04-04-2008, 12:02 PM   #5300
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Quick question, and I'm sure this is probably answered way back. Is there some standard definition of an "additional outlet"?

I just noticed that as of my January bill, instead of being charged $2.75 x 3 for each additional cablecard in my 2 S3's that are attached to 1 tv, I am now being charged $5.00 x 3 for "additional outlets".

I read the FAQ on their website, the one about $1.91 for the second card. It says the first card in the second device is free under the additional outlet fee and then the second card would be $1.91, but it seems to be written as a second Tivo attached to another tv, and mine are both on the same tv.

Before I get on the phone to start complaining about jacking up my bill without warning, I want to figure out what I should actually be paying for.
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Old 04-04-2008, 12:57 PM   #5301
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Before I get on the phone to start complaining about jacking up my bill without warning, I want to figure out what I should actually be paying for.
Well, it turned out that the second TiVo was an "additional outlet" even though they're both running off the same wall outlet and the same TV. But Dan happily reduced the second card in each device to $1.50, so my two TiVos are now costing me $0.00 + $1.50 + $5.00 + $1.50.

I think what happened was, when we originally got our S3's in 11/2006, they didn't really have a standard way to price them. Comcast in this area told us the first card was free, and then cards 2-4 always showed up on the bill as "Cablecard A/O $2.75". I'm guessing around the first of the year they standardized how they were billing stuff and the "A/O" part got our cards classified as all being additional outlets rather than cards in the same devices.
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Old 04-04-2008, 09:17 PM   #5302
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Just setup a Series 3 Tivo DVR on Comcast here in Houston. Thursday I set up the box for basic cable, then Friday morning I went in to the Bellaire office and got my two M-series cards. After inserting them I called Tech Support and they set them up for activation on Friday afternoon when they run the daily activation batches. I was activated on my local HD channels right away.

By 6:00 PM I had all of my premium digital channels. Overall it was painless on the Comcast side (imagine that!).

As I started working through programming my Tivo, I noticed some annoying things that I hope I can get addressed in a future update:

1) Tivo switches to Live TV after about 3 minutes if left on a menu screen. I would like that behavior to be optional since I don't always put the box in Standby and it will switch to Live TV with the volume up and startle me.

2) Problems in the Guide which according to Tivo is Tribune Media's issue. Have programs like Top Chef that are reruns showing up when I've asked for first runs.

3) Other guide anomalies with program coding. For example, Torchwood says it has no upcoming first-run programs; however when I check the guide manually there is a program, but it looks like it is marked as a rerun. However, switching the Season Pass to include reruns does not include the program either. Weird.

4) Search will often tell me it doesn't find a program, but when I check the Guide it is there. Weird again.

If anyone has any insight into any of these issues, please let me know.

Regards,
Rob
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Old 04-04-2008, 09:37 PM   #5303
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I just hooked up a Tivo HD in Fort Lauderdale. Right now the cable is split going into the Tivo analog only, and into a Comcast HD cable box.

Anyone here have any recent experience with Comcast Fort Lauderdale re: Cable cards? How much will they charge me to have both a cable box (for on demand) and cable cards? Do they know how to install cable cards these days? Still require a truck roll?
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Old 04-04-2008, 09:49 PM   #5304
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I had Comcast installed a Multi-stream cable card in my second HD TiVo on Thursday. The installer was done in less than 30 minutes. Very smooth. No problems. At least in the Twin Cities area, the installers seems to be up to speed on the cable card installation process.
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Old 04-05-2008, 11:52 AM   #5305
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Has anyone had any luck getting Comcast to change the CCI bit for premium channels? I know it is a long shot, but Showtime is all locked up and I can't transfer the programs anywhere. Not a huge deal, but HBO and Starz are wide open...
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Old 04-06-2008, 02:52 PM   #5306
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SciFi HD - SF Bay Area

Anyone know when or if we're going to get SciFi HD?

I was hoping that we'd be getting it before the new season of BSG started
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Old 04-06-2008, 03:03 PM   #5307
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Has anyone had any luck getting Comcast to change the CCI bit for premium channels? I know it is a long shot, but Showtime is all locked up and I can't transfer the programs anywhere. Not a huge deal, but HBO and Starz are wide open...
All 3 are locked down on my system. It seems every system has it's own rules as to what's locked down.
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Old 04-06-2008, 06:09 PM   #5308
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weirdest thing with my comcast is that I can't seem to get in channels 111 and 113 which is the CW and FOX. Is that something another hit can take care of? when I got to diagnostics there is 0% signal. I've tested with the cable going in directly to the Tivo too.
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Old 04-06-2008, 07:49 PM   #5309
sinanju
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Join Date: Jan 2005
Posts: 579
Quote:
Originally Posted by bizzy View Post
Anyone know when or if we're going to get SciFi HD?

I was hoping that we'd be getting it before the new season of BSG started
You don't want it.

In places, like mine, SciFiHD is one of three HD channels crammed into a single QAM -- normally, only two would be supported. A lot of pixelation has been cleaned up since it first debuted, but frame-dropping is still rampant. It sucks, really. FiOS is my only hope.

I just watched my recording of Friday's BSG premier and I wished I had recorded it from the SD channel.
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Old 04-06-2008, 11:26 PM   #5310
JakiChan
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Join Date: Sep 2006
Posts: 37
Quote:
Originally Posted by bizzy View Post
Anyone know when or if we're going to get SciFi HD?

I was hoping that we'd be getting it before the new season of BSG started
The rumor from avsforum is that the compression and descent into crappy video land (a.k.a 3 streams in 1 QAM channel) to add SciFiHD and others will be around April 15th.
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