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Old 03-29-2008, 02:07 PM   #451
Okeemike
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I would doubt it. Were the installers 'official' BHN engineers? I trust little, if anything of what the subcontractors say.
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Old 03-30-2008, 09:24 AM   #452
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Class Action?

Has anyone seriously considered a class action lawsuit. **standard disclaimer** I am not a lawyer. But it seems to me that CableLabs (the industry group that produced cablecard) has failed in their responsibilty to ensure compatibility with the device. Obviously BHN made the decsion to switch to a new technology (prematurely) that I wouldn't be suprised to find had be developed in cooperation with.... you guessed it CableLabs.

This situation is intolerable in light of the fact that BHN has yet to actually broadcast using SDV... The hugh and cry that would go up if a Software company (MS or Apple) made an unannounced change that caused 5% of peoples content to become unplayable.
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Old 03-30-2008, 01:26 PM   #453
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SDV is compatible with Cable Cards (Cable Cards are used in NEWER BHN devices) so technically they are not the problem. The problem is that BHN is not allowing access to new channels in HD because they will in the future be on SDV. IF they wanted they could flip a switch and everyone with cable cards could have those channels right now.

Class action because they are not allowing use to get the channels that we can technically receive but are being denied access is another story.
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Old 03-31-2008, 10:04 AM   #454
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Newsflash!

All the HD channels (except for TLC HD and Science HD) will be turned back on for cableCARD customers as early as today or tomorrow.

I was told that the bandwidth for the 2 channels that are not being given to us is already allocated for something else. Since I'm not a technical person, I have no way of knowing if this is correct or not, so I'll leave that up to others to discuss.
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Old 03-31-2008, 10:09 AM   #455
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Newsflash!

All the HD channels (except for TLC HD and Science HD) will be turned back on for cableCARD customers as early as today or tomorrow.

I was told that the bandwidth for the 2 channels that are not being given to us is already allocated for something else. Since I'm not a technical person, I have no way of knowing if this is correct or not, so I'll leave that up to others to discuss.
I really hope this is true. I was about to post a response about putting up the white flag when I saw this...

Great news... But, Still not holding my breath...
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Old 03-31-2008, 10:19 AM   #456
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Newsflash!

All the HD channels (except for TLC HD and Science HD) will be turned back on for cableCARD customers as early as today or tomorrow.

I was told that the bandwidth for the 2 channels that are not being given to us is already allocated for something else. Since I'm not a technical person, I have no way of knowing if this is correct or not, so I'll leave that up to others to discuss.
How could the bandwidth be allocated for something else when brighouse boxes still get those channels? Great News!!
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Old 03-31-2008, 10:22 AM   #457
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Awww... man, someone stole my thunder.

The Director of CS just called me to confirm the following:

(*) We will be receiving the channels that were removed
(*) We will be receiving channels that were added on Feb 1
(*) We will also be getting back History / Biography SD channels.

This is good only until the Aug/Sep timeframe when SDV will be rolled out. The SDV rollout is pending an upgrade from Passport to Maestro on all BHN boxes, which is due in August.

We should be a good shape once the tuning resolver is rolled out, which is looking like Q3 or Q4, but no one knows for sure. BHN is still in conversation with TiVo and related parties as to who will provide the device. BHN is not in the "hardware business" so they don't really want to do it.

These channel changes should take place today / tomorrow, but be patient...who knows what kind of red tape has to be worked through. I would also expect some cable cards to have a problem with the update...this seems to be the norm.

There will be communication coming from BHN to those of us who complained. That communication (it's an FAQ) will be sent out in the next day or two....I'm sure it will be posted somewhere here.

CONGRATS EVERYONE on sticking with this, and not going silently into the night. The little guy won one this time around.
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Old 03-31-2008, 11:08 AM   #458
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http://www.engadgethd.com/2008/03/31...eir-hd-channe/

Seriously, everyone here deserves a big pat on the back...
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Old 03-31-2008, 11:41 AM   #459
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Originally Posted by Okeemike View Post
Awww... man, someone stole my thunder.

The Director of CS just called me to confirm the following:

(*) We will be receiving the channels that were removed
(*) We will be receiving channels that were added on Feb 1
(*) We will also be getting back History / Biography SD channels.

This is good only until the Aug/Sep timeframe when SDV will be rolled out. The SDV rollout is pending an upgrade from Passport to Maestro on all BHN boxes, which is due in August.

...

These channel changes should take place today / tomorrow, but be patient...who knows what kind of red tape has to be worked through. I would also expect some cable cards to have a problem with the update...this seems to be the norm.

There will be communication coming from BHN to those of us who complained. That communication (it's an FAQ) will be sent out in the next day or two....I'm sure it will be posted somewhere here.

CONGRATS EVERYONE on sticking with this, and not going silently into the night. The little guy won one this time around.
Thats great news Just shows what a bit of targeted complaining to be reasonable can do.
Quote:
We should be a good shape once the tuning resolver is rolled out, which is looking like Q3 or Q4, but no one knows for sure. BHN is still in conversation with TiVo and related parties as to who will provide the device. BHN is not in the "hardware business" so they don't really want to do it.
Next question is given this, and I am sure other cable providers feel the same way about being in the hardware business, when will they allow Tivo to build the resolver INTO a THD. or is it even possible? I don't see any reason it couldn't be. Any local cable company specific communication issues could be setup via firmware update during guided setup.
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Old 03-31-2008, 11:43 AM   #460
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...when will they allow Tivo to build the resolver INTO a THD. or is it even possible...
I thought that the going rumor was it would be included in the S4?
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Old 03-31-2008, 11:48 AM   #461
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Thumbs up

Excellent....Thanks to everyone for sticking together.
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Old 03-31-2008, 11:52 AM   #462
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I don't much credence on rumors, but that would be logical. Now a release date for the S4 Sept 30, just in time for Christmas??? Sounds like a good rumor to me.

Based on pure speculation and pulling a date out of my rectal orifice.
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Old 03-31-2008, 11:53 AM   #463
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...pulling a date out of my rectal orifice.
At least it'll be in HD now.
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Old 03-31-2008, 11:54 AM   #464
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Thanks!!!!
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Old 03-31-2008, 11:54 AM   #465
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Full moon over cocoa
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Old 03-31-2008, 12:12 PM   #466
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Great!

Has there been any news on the SciAtl resolver? I thought we only knew that Motorola was working on one.

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Old 03-31-2008, 04:38 PM   #467
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It's about time. I'm glad BHN has finally come to their senses, but this decision was a no brainer and should have taken 2 weeks, not 2 months.
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Old 03-31-2008, 04:51 PM   #468
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It's about time. I'm glad BHN has finally come to their senses, but this decision was a no brainer and should have taken 2 weeks, not 2 months.
Agreed, better late than never, however. I'm not going to complain.

Checking this evening, it doesn't appears that I have access to the channels yet. Maybe tomorrow or perhaps later tonite.
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Old 03-31-2008, 06:17 PM   #469
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Yay!! I am unashamed to say, thank you, Brighthouse!
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Old 03-31-2008, 06:50 PM   #470
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Here is the e-mail I just got:
Quote:
Dear Mr. bigdave2004,

Thank you for getting in touch with us regarding our cable programming services. This letter is to advise you that Bright House Networks will activate for your cable service the following channels on an interim basis at no additional charge:

TBS HD
Discovery HD
History HD
Animal Planet HD
Food HD
National Geographic HD
HGTV HD
History International
Biography (SD)

When interactive Switched Digital Video (SDV), or other interactive advanced delivery technologies are deployed, Bright House Networks may need to reclaim these and other channels to create those platforms We expect the first of these new technologies, interactive Switched Digital Video to be available in our service area later this year. You will be notified thirty days in advance of this change.

If you have TiVo equipment, Bright House Networks fully supports the cable industry and TiVo initiative to design an external adapter to support Interactive Switched Digital Video. This external adapter will enable TiVo digital video recorders that use CableCards to access digital cable channels without using a set top box. Based on our understanding, the external adapter will be designed to attach to TiVo Series 3 HD DVRs. Once the external adapter is designed and made available, customers with this equipment will be able to directly access digital channels offered by Bright House Networks.

Thank you for being a Bright House Networks customer; we appreciate your business.

Sincerely,

Sherrie Wrenchey
Customer Care Quality Manager
Bright House Networks Central Florida
YAY!

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Old 03-31-2008, 07:08 PM   #471
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Ditto...718pm.
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Old 03-31-2008, 07:36 PM   #472
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I just hope this isn't an early April Fools Joke.
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Old 03-31-2008, 07:49 PM   #473
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Ditto...718pm.
Mine came at 7:33pm.

Same letter - I replied back to Ms. Wrenchey with only 2 words: Thank You.

It's nice of them to acknowledge the tuning resolver, too! Perhaps tivo users aren't quite the silent minority after all!

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Old 03-31-2008, 08:52 PM   #474
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Ditto here, too!

Congrats, everybody. I didn't know if this would happen, but I think everyone here had a huge part in this. It's great to see that we can make a difference.

And, thank you Brighthouse, for making a decision. It would have been easy to say "No", but you said "yes", and I appreciate it.
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Old 04-01-2008, 06:57 AM   #475
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I just saw the email from Ms. Wrenchey, and yes, MOST of the channel are now on! I don't think we should claim "victory" just yet. I think we still need some answers. My reply to Ms. Wrenchey:

Quote:
Thank you!!!, but...

Can you please explain the reason though for excluding 1345 (TLC HD) and 1348 (Science Channel HD). Brighthouse is not using SDV, so there is no technical reason (such as bandwidth limitations). I was told that Cablecard exclusion from all of the channels was simply an administrative decision (presumably to avoid complaints later). The channels are being delivered to my house through the "standard" cable method (not by SDV), but I can only access them on 1/2 of my boxes. Since my Pace box gets those channels, I believe there is still no reason I shouldn't get them on my Tivo. Correct?

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Old 04-01-2008, 07:06 AM   #476
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Any hope for Indianapolis?
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Old 04-01-2008, 07:14 AM   #477
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I just saw the email from Ms. Wrenchey, and yes, MOST of the channel are now on! I don't think we should claim "victory" just yet. I think we still need some answers. My reply to Ms. Wrenchey:
According to post #454, this is due to those two channels already being reallocated. (whatever that means)
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Old 04-01-2008, 07:17 AM   #478
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Any hope for Indianapolis?
In the conversation that I had with BHN, I was told that the decision to add the channels back to our package was a 'corporate' one. I assume that this means nationwide, but one can never know for sure.

Sniff out the proper 'suits' in your area to complain to...that's how I got hooked up with the people that I did (I emailed the regional (I think) president).
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Old 04-01-2008, 07:18 AM   #479
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According to post #454, this is due to those two channels already being reallocated. (whatever that means)
Yes, I saw that. But they were not "reallocated" on my Brighthouse cable box. Brighthouse is using the same "locks" for everyone, only our "keys" don't open all of them!
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Old 04-01-2008, 07:24 AM   #480
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Yes, I saw that. But they were not "reallocated" on my Brighthouse cable box. Brighthouse is using the same "locks" for everyone, only our "keys" don't open all of them!
Good point. To be honest, however, I'm really tired of fighting. I was THIS --> <-- close to dropping cable and going back to DirecTV (God help me), and I'm afraid that if I start complaining about this, my wife will kill me.
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