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Old 07-25-2007, 06:46 PM   #2941
c3
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Quote:
Originally Posted by drcos
Second outlet, $13.90 (6.95 for digital outlet, 6.95 for HD), includes one card, second card is $1.50.
The $6.95 HD fee is also bogus, IMO. That's the cost to rent their HD set top box.
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Old 07-25-2007, 07:09 PM   #2942
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Quote:
Originally Posted by drcos
Had that same problem with the 'digital plus' channels, it was a billing/info error.

MEANWHILE...went to my local office today, where we determined (using the handy Comcast price list and printouts from the web pages)...
First outlet, one card no charge, second card $1.50
Second outlet, $13.90 (6.95 for digital outlet, 6.95 for HD), includes one card, second card is $1.50.

The helpful (seriously) rep did not want to screw with the account as it is working and she is 'not that familiar' with the cable cards/billing. She said she would have a knowledgeable rep contact me with questions, etc. The other two reps in the office were also helpful and curious to the situation and agreed that some of the charges I had been told about by various phone reps were 'bogus.'

Also, we discussed the fact that their tech removed my modem late last year and replaced it with a new modem, which they started charging me rental for. She noted on the account that since they removed my (owned) modem, the new modem is now mine.

So, the additional fees for (2) Tivos should be $16.90 total, as opposed to the $30-40 I was paying for two HD-DVR's. We shall see...
There should be no $6.95 fee for HD... that fee is related to box/equipment rental, not to channel/programming delivery.
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Old 07-25-2007, 07:22 PM   #2943
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Alpharetta, GA

I've just ordered the HD Tivo from the local Circuit City, and pick it up tomorrow. Called Comcast to a) return my SA8300 DVR, b) upgrade to Digital Basic from Digital Starter, and c) change the primary outlet from the SA83000 to the HD Tivo, along with 2x cable cards.

Comcast Rep was able to place the order, confirmed Digital Basic at $61.94, first cable card at $0.00 and the second cable card at $1.50. I also have a cable card in my Aquos TV listed as an additional outlet, priced at $5.99 which won't change.

The only bad news is a September 7th install date. The CSR has sent the order to escalation and laughed when I asked her about picking up the cable cards at the local franchise. Said she already looked into it.

So appears I'm at the whim of Comcast doing the install, but we'll see if escalation comes through. After spending the last 18 months with the SA8300, I'm so looking forward to getting back to using my Tivo!

And since I have LT on an old defunct S1, $6.95/mo looks appealing too!

Comcast in North Georgia (previously Adelphia) was able to get my Aquos TV configured with a cable card in one installation, so hopefully the HD Tivo will be as easy.
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Old 07-25-2007, 07:33 PM   #2944
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Quote:
Originally Posted by bastion999
And since I have LT on an old defunct S1, $6.95/mo looks appealing too!
Defunct? The receiver has to call in at least once every 180 days or it's considered inactive/disposed and not eligible for multi-service discounts on the account until it does.
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Old 07-26-2007, 06:19 AM   #2945
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Quote:
Originally Posted by dswallow
There should be no $6.95 fee for HD... that fee is related to box/equipment rental, not to channel/programming delivery.
Aha, I did find that on the price list, finally. It is under "EQUIPMENT" which is why I didn't see it yesterday. When I hear from this supervisor I will bring this up, although it is looking like I will have to call our friend at corporate. I will give it a couple days.
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Old 07-26-2007, 06:34 AM   #2946
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Quote:
Originally Posted by dswallow
Defunct? The receiver has to call in at least once every 180 days or it's considered inactive/disposed and not eligible for multi-service discounts on the account until it does.
In this case defunct = at a friends' house. Didn't think he was using it anymore, but the unit does show up under my Tivo account and I was offered the multi-service discount. I'll see if it finalizes when I active service tonight.
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Old 07-26-2007, 09:12 AM   #2947
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I see several posts here about Comcast delaying a truck roll until their "cablecard tech specialist" was available. Thought I'd share a recent experience.

I was helping a friend set up his Tivo and Comcast said that their cablecard-trained specialist was booked for two weeks. I told them to send out the next available tech and I would train him for them. They sent a guy two days later and we got it up and running in 45 minutes. He was happy. I was happy.
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Old 07-26-2007, 10:04 AM   #2948
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Tivo HD - 1 TV

Lawrenceville, GA

Was quoted:

$102.25 Digital Premier

$6.95 HDTV

$0.00 cable card

$1.50 additional cable card

$5.99 addl outlet for 2nd card


Installation fees:

$29.25 Install

$18.25 Cable Card Install


Installation date is scheduled for this coming Tuesday, July 31st.


I asked that the service tech bring a few additional cable cards just in case.



Is that "$5.99 additional outlet" fee sound right? I wasn't sure.
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Old 07-26-2007, 10:09 AM   #2949
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Quote:
Originally Posted by giuliano
Tivo HD - 1 TV

Lawrenceville, GA

Was quoted:

$102.25 Digital Premier
$6.95 HDTV
$0.00 cable card
$1.50 additional cable card
$5.99 addl outlet for 2nd card


Installation fees:

$29.25 Install
$18.25 Cable Card Install

Installation date is scheduled for this coming Tuesday, July 31st. I asked that the service tech bring a few additional cable cards just in case.

Is that "$5.95 additional outlet" fee sound right? I wasn't sure.
If you're getting a Comcast receiver, too, that is correct.

If you're ONLY going to have the TiVo HD unit and no Comcast receiver, then there should NOT be a $6.95 HDTV fee, and there should NOT be the $5.99 additional outlet fee. And there should be a CREDIT for about $4.00 or so for the Comcast receiver that'd otherwise be included in the Digital Premier package.
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Old 07-26-2007, 10:35 AM   #2950
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Quote:
Originally Posted by dswallow
If you're getting a Comcast receiver, too, that is correct.

If you're ONLY going to have the TiVo HD unit and no Comcast receiver, then there should NOT be a $6.95 HDTV fee, and there should NOT be the $5.99 additional outlet fee. And there should be a CREDIT for about $4.00 or so for the Comcast receiver that'd otherwise be included in the Digital Premier package.
I didn't specifically ask for "no receiver", so maybe they included one.

I did mention that I wanted Digital Premier, HDTV, for installation on a S3 Tivo (Tivo HD) with 2 cable cards.


The customer service rep that I spoke to when placing the order wasn't too familiar with Tivo, and it took a few periods of being on hold for her to figure it out.



How should I handle this?

I'm afraid if I call in and get a generic CSR, that it won't help.
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Old 07-26-2007, 10:47 AM   #2951
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Quote:
Originally Posted by giuliano
How should I handle this?

I'm afraid if I call in and get a generic CSR, that it won't help.
I would try not to confuse things at this point. When the installer arrives, if they try to also give you a Comcast receiver, just tell them you didn't order that and have them take it away. That *should* make your billing straighten itself out once that gets entered in their system, but until you get your first bill you won't know for sure. That'd be the time to deal with it.

If they don't try to install a Comcast receiver, then you'll have to wait till your first bill to see if they do it correctly, and if not then contact a CSR to resolve it.
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Old 07-26-2007, 10:53 AM   #2952
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Quote:
Originally Posted by dswallow
I would try not to confuse things at this point. When the installer arrives, if they try to also give you a Comcast receiver, just tell them you didn't order that and have them take it away. That *should* make your billing straighten itself out once that gets entered in their system, but until you get your first bill you won't know for sure. That'd be the time to deal with it.

If they don't try to install a Comcast receiver, then you'll have to wait till your first bill to see if they do it correctly, and if not then contact a CSR to resolve it.
Right on with that advice, except it will probably take a call after each of the first two bills since the first one is so convoluted with partial month billings, credits and debits that no one will ever figure it out. You can usually get the install charges corrected after month one, and the monthly charges corrected after month two.
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Old 07-26-2007, 11:11 AM   #2953
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Quote:
Originally Posted by jrm01
Right on with that advice, except it will probably take a call after each of the first two bills since the first one is so convoluted with partial month billings, credits and debits that no one will ever figure it out. You can usually get the install charges corrected after month one, and the monthly charges corrected after month two.
So which of these install charges is valid for TivoHD only?

$29.25 Install
$18.25 Cable Card Install


I'm presuming that the $29.25 charge is for a Comcast digital box install.
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Old 07-26-2007, 12:42 PM   #2954
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Just Called Comcast: Is This Possible?

Just got off the phone with two different CSRs here in Richmond, VA and got the exact same story (shocking in itself)

I have comcast basic, so no box, no digital/on demand, no hd. They both said a CableCard is free, and so is a second. I have to pay $23.95 per card for installation, but my monthly rate ($42.50) will not change. Both reps said that would open the local HDs and cable HDs (espns, tnt). I would not be charged for digital cable, I would not be charged for HD. And there are no outlet charges. So if I buy the new Series 3 light, I front load a cost of 300 + 48 for the installation, but save 35$ a month from avoiding digitial + HD + DVR. So it pays for itself in 10 months. I only need a HD and a dvr in one room. I'm happy with basic cable in the other rooms. If this all works out, its the ultimate loophole around the evil comcast.

Is it possible this could actually happen? If so, how would I navigate to the HD stations? In Richmond, the HD channels are around 200 something, so how could my tv go that high? Will Tivo S3 light automatically find those channels or is there trickery involved? I currently have a series 2 on basic cable. Thanks for your help!

Last edited by forbin99 : 07-26-2007 at 12:58 PM.
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Old 07-26-2007, 12:55 PM   #2955
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Reading this has me lost, as does talking to Comcast.

I recently had two Series 3 Tivos hooked up to two HD TV's, plus two non-HD digital Comcast boxes (actually, they are HD boxes, but not HD TV's; they said they have no more non-HD boxes anymore, so they are waiving the HD box charge).

Should I be paying 3 $5.99 additional outlet monthly charges ($17.97) in addition to the base outlet that comes with the digital package (Preferred $64.48)? I was originally told I would have only one additional $5.99 monthly charge, for the second non-Tivo outlet, and no $5.99 monthly charges for the Tivo outlets. Now I have my bill, they say the story is different.

Hope you could follow that confusion above.
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Old 07-26-2007, 01:13 PM   #2956
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Quote:
Originally Posted by Dan Murphy
Reading this has me lost, as does talking to Comcast.

I recently had two Series 3 Tivos hooked up to two HD TV's, plus two non-HD digital Comcast boxes (actually, they are HD boxes, but not HD TV's; they said they have no more non-HD boxes anymore, so they are waiving the HD box charge).

Should I be paying 3 $5.99 additional outlet monthly charges ($17.97) in addition to the base outlet that comes with the digital package (Preferred $64.48)? I was originally told I would have only one additional $5.99 monthly charge, for the second non-Tivo outlet, and no $5.99 monthly charges for the Tivo outlets. Now I have my bill, they say the story is different.

Hope you could follow that confusion above.
I asked the same question above, and also e-mailed Comcast. Unfortunately, the "additional outlet fee" is a program mirroring fee (a la the DirecTV mirroring fee that cable companies used to advertise as the satellite companies screwing the customer), not a box rental fee. So, if you have an outlet in excess of one, you'll pay the fee, whether the outlet is rented to you by Comcast or not.

That stinks, but it's what Comcast has told me.
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Old 07-26-2007, 03:24 PM   #2957
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Quote:
Originally Posted by Dan Murphy
Reading this has me lost, as does talking to Comcast.

I recently had two Series 3 Tivos hooked up to two HD TV's, plus two non-HD digital Comcast boxes (actually, they are HD boxes, but not HD TV's; they said they have no more non-HD boxes anymore, so they are waiving the HD box charge).

Should I be paying 3 $5.99 additional outlet monthly charges ($17.97) in addition to the base outlet that comes with the digital package (Preferred $64.48)? I was originally told I would have only one additional $5.99 monthly charge, for the second non-Tivo outlet, and no $5.99 monthly charges for the Tivo outlets. Now I have my bill, they say the story is different.

Hope you could follow that confusion above.
Basically every receiver that requires authorization for decryption by the cable company is an outlet, be it a Comcast receiver, or a Comcast DVR or a TiVo Series 3 or any other device with a CableCARD.

Each digital package includes one outlet already.

As a TiVo Series 3 receiver might need two CableCARDs, Comcast only charges $1.50 for the second CableCARD. The first CableCARD for that outlet is free.

Since you have 4 receivers requiring authorized decryption devices, you'll pay for 3 additional outlets over and above your included first outlet. And you'll pay 2 x $1.50 for the second CableCARD in each TiVo Series 3. And you will pay any rental fee(s) for the Comcast receivers/DVRs (or will have them explicitly waived if they're part of some deal you got).
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Old 07-26-2007, 03:31 PM   #2958
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I've talked to 2 comcast reps, and I can't get either of them to waive the $7 HD fee even though we don't need one of their cable boxes.

Background: I have an S3, and was able to get them to waive the HD fee last fall. Recently, I forced my mom to get an S3 instead of DirecTivo (SD), and she's done nothing but complain about how much more expensive it is with fewer channels (which is true). She gets most of the HD channels, but a few don't come in, including TNT. I'd like to fix this, but when I call Comcast, they insist on adding the $7 HD fee. I argued it was an equipment fee, but they said, no, it's for the HD box plus HD channels. They insist that they can turn off the HD channels from the head end, and that it's a valid fee for extra channels. (I guess it's a fluke that my mom gets any HD channels, according to them).

So now I can't get TNT without incurring this lame charge! Any advice?
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Old 07-26-2007, 03:56 PM   #2959
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Anyone from there from the Minneapolis/St. Paul area?

Now that the new THD boxes are out, I'm thinking of moving into the HD world.

But before I even try, I'm wondering how things went with your Comcast install?

How much are they charging for the cable cards, etc.. I know that if I call, I'll probably get six different answers so I would rather get something from a known source..

Thanks
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Old 07-26-2007, 04:00 PM   #2960
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In Marietta, GA, last Friday I upgraded to HD and installed 2 cable cards in my S3 box. Already had subscribed to the digital package w/Comcast Motorola receiver connected to an S2.

We kept the Comcast receiver connected to my Series 2, so the charge to to the HD upgrade and install the 2 cards ended up (directly from my "recent activity" screen:
-- --- FRANCHISE FEES $ 1.25
--- --- EDUCATIONAL LOCAL TAX $ 0.03
--- --- SPECIAL PURPOSE TAX $ 0.03
--- --- STATE TAX $ 0.10
07-21-07 07-21-07 CHANGE OF SERVICE $ 18.25
07-21-07 07-21-07 CABLE CARD 07/20 TO 08/14 $ 1.25
07-21-07 07-21-07 CABLE CARD 07/20 TO 08/14 $ 1.25
Total $ 22.16

When I spoke to the CSR to set up the appointment there was some confusion but I just kept saying "I just need 2 cable cards installed, nothing else" - and the tech came out with 3. One failed, but after the 45 minutes in the house we have enjoyed our HD and no issues.
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Old 07-26-2007, 04:04 PM   #2961
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Arrow

Quote:
Originally Posted by silypuddy
I know that if I call, I'll probably get six different answers so I would rather get something from a known source..
I'll just point out - if you do land on a rep that seems to be knowledgeable, be sure to get their name and number! At least hear in Northern VA you can request the same rep. It's really helped speed up the process, and I don't have to start over with a new rep every time I call...
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Old 07-26-2007, 04:32 PM   #2962
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Quote:
Originally Posted by dswallow
Basically every receiver that requires authorization for decryption by the cable company is an outlet, be it a Comcast receiver, or a Comcast DVR or a TiVo Series 3 or any other device with a CableCARD.

Each digital package includes one outlet already.

As a TiVo Series 3 receiver might need two CableCARDs, Comcast only charges $1.50 for the second CableCARD. The first CableCARD for that outlet is free.

Since you have 4 receivers requiring authorized decryption devices, you'll pay for 3 additional outlets over and above your included first outlet. And you'll pay 2 x $1.50 for the second CableCARD in each TiVo Series 3. And you will pay any rental fee(s) for the Comcast receivers/DVRs (or will have them explicitly waived if they're part of some deal you got).
It seems weird that they charge $1.50 to rent the cablecard, but don't charge anything to rent additional boxes. (Which must be true if the outlet fee is a programming fee not a box fee).
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Old 07-26-2007, 04:55 PM   #2963
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It seems weird that they charge $1.50 to rent the cablecard, but don't charge anything to rent additional boxes. (Which must be true if the outlet fee is a programming fee not a box fee).
The additional outlet fee includes one set top box (SD, not HD) or one CableCard. $1.50 is for the second CableCard.
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Old 07-26-2007, 06:22 PM   #2964
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Quote:
Originally Posted by mickeymammoth
I've talked to 2 comcast reps, and I can't get either of them to waive the $7 HD fee even though we don't need one of their cable boxes.

Background: I have an S3, and was able to get them to waive the HD fee last fall. Recently, I forced my mom to get an S3 instead of DirecTivo (SD), and she's done nothing but complain about how much more expensive it is with fewer channels (which is true). She gets most of the HD channels, but a few don't come in, including TNT. I'd like to fix this, but when I call Comcast, they insist on adding the $7 HD fee. I argued it was an equipment fee, but they said, no, it's for the HD box plus HD channels. They insist that they can turn off the HD channels from the head end, and that it's a valid fee for extra channels. (I guess it's a fluke that my mom gets any HD channels, according to them).

So now I can't get TNT without incurring this lame charge! Any advice?
The best thing to do is to clearly write down your complaint and mail it to the corporate Comcast offices. Then let them get it to a troubleshooter for your franchise area and you'll be dealing with someone who knows what they're doing instead of a CSR.
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Old 07-26-2007, 07:03 PM   #2965
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Quote:
Originally Posted by dswallow
The best thing to do is to clearly write down your complaint and mail it to the corporate Comcast offices. Then let them get it to a troubleshooter for your franchise area and you'll be dealing with someone who knows what they're doing instead of a CSR.
Based on my experience with Comcast NO ONE knows what they are doing. The odds for satisfaction are no better than the lottery. Someone may win but many will lose.
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Old 07-26-2007, 09:10 PM   #2966
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Originally Posted by oldnacl
Based on my experience with Comcast NO ONE knows what they are doing. The odds for satisfaction are no better than the lottery. Someone may win but many will lose.
In my personal experience, a letter works wonders.
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Old 07-26-2007, 09:10 PM   #2967
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Originally Posted by oldnacl
Based on my experience with Comcast NO ONE knows what they are doing. The odds for satisfaction are no better than the lottery. Someone may win but many will lose.
I didn't look back at what they were charging you, but I wonder if it is cheaper for you to get an SA8300 CableCARD version, pull the card, and stick it in a TiVo HD. I remember they want to charge you all sorts of add on charges in addition to the CableCARD charge.
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Old 07-26-2007, 10:37 PM   #2968
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I've been going back and forth with Comcast for the past 2 months, politely I might add, and got nowhere. The issue is time wasted trying to accomplish anything. In the past two days I've called the 800 number twice and got two widely varying price quotes for adding a TiVo HD to my (now) existing SA8300HD, one quote was nearly $40.00 a month.

I tried using their web chat but regardless of what browser I used, I got an error and it quit without ever making contact with a representative (I figured a printout paper trail would give me some credence when I went to the local office).

The incompetence at the CSR level (be it telephone or in person at the office) is unfathomable. I have never received the same price quote for the same service from any 2 representatives. Add to that the fact that they can't get the CCs authorized properly after multiple trips to the house (only on week days, their CC tech is off on weekends, so they say) and you might have an inkling of why I'm really tired of Comcast - especially since the S3 TiVo worked properly from the day Adelphia put in the cable cards at a monthly cost of $5.50.

When Comcast took over billing and support they deauthorized the cards and it required three service calls to get them working again. Meanwhile my CC rental rate climbed to $17.50 not counting a cable service charge increase of $5.00. Then, when I went to the field office for clarification, she told me the next months charge for the same cable service was going to increase another $8.00 because they were discontinuing the package I subscribed to.

At that point I gave up, canceled all cable service and a week later restarted digital HD service and took a SA8300HD STB, saving some $15.00 in monthly fees, and gaining the ability to transfer a recorded show to DVD while watching live HD or recordings. I feel the lack of that feature to be a significant shortcoming of the TiVo (though probably the only one).

I would go back to the S3 or TiVo HD in a heartbeat if the monthly cable card charges dropped to even $10, but I'll be darned if I'll pay TiVo a subscrition fee plus $20 a month (with taxes and fees) to Comcast just for the privilege of using my own equipment.

sfhub - I may take the time to call the Comcast rep mentioned in another thread and see if some progress can be made, but I hold little hope.

By the way, thanks for the sage advice you give - I'm still happily running a network of 5 router/bridge combinations set up with your help a couple years ago over in the AVS forum. You are appreciated!
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Old 07-27-2007, 05:03 AM   #2969
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Quote:
Originally Posted by dswallow
...And you'll pay 2 x $1.50 for the second CableCARD in each TiVo Series 3...
What does the 2 multiplier represent?
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Old 07-27-2007, 06:52 AM   #2970
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Quote:
Originally Posted by jlib
What does the 2 multiplier represent?
I could've been clearer there, I see. Each of the two TiVo HD receivers will need a second CableCARD (unless the cable system offers the multi-stream CableCARD already). So that'll cost $1.50 each.
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