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View Poll Results: What is Comcast charging for your last CC?
Nothing 66 26.19%
Under $1.00 0 0%
$1.00-$1.99 78 30.95%
$2.00-$3.49 34 13.49%
$3.50-$5.00 15 5.95%
Over $5.00 59 23.41%
Voters: 252. You may not vote on this poll

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Old 12-10-2006, 07:19 PM   #61
sammick
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Was free in Seattle WA but now Comcast is going to charge $1.00 for the second card--which is reasonable as far as I'm concerned
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Old 12-10-2006, 07:59 PM   #62
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Quote:
Originally Posted by me
I just phoned in and told them I don't have one of their cable boxes at all (and never had) and they removed the "additional digital connection" charge. We didn't talk about the CableCard line items at all so next month's bill should show just the Digital Classic plus the 2 free CableCards.
This afternoon I go to switch channels and see that one of the CableCards wasn't receiving the encrypted channels like ESPN. A quick call to Comcast and they said that one of my CableCards had become unsubscribed but he didn't know how. He quickly re-enabled it and it's working fine again. At least I didn't lose my recording for this afternoon (the football game).

We'll see how long it lasts this time around...

.../Ed
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Old 12-10-2006, 09:56 PM   #63
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I argued to have the additional outlet fee removed. They did.

Then my second tuner stopped working on digital channels because it went 'unsubscribed'.

They had to re-add it and add the fee back.

Less than a month until Verizon FiOS is here, so I'll have more leverage.
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Old 12-23-2006, 03:48 PM   #64
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Quote:
Originally Posted by FrogGremlin
After making no headway with the billing department yesterday (no changes on the fees, and a promise for a call from a supervisor that never came), I called billing again this afternoon. This time, the billing rep noted that the $5.99 fees were for cable boxes, and transferred me to sales.

The sales rep apologized, and refunded all of the charges. It sounds like my cards are now free until their new pricing structure kicks in.
Damn! Just got my January bill. They refunded all my cablecard charges through 12/16 ... and then added them right back in (prorated) for the rest of December at the same $5.99/card (times 6), which is also what they want to bill in January.

The Christmas turkeys seem to be arriving early this year.
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Old 12-25-2006, 02:04 PM   #65
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Bellevue, WA

I picked up the cards myself at their local full-service center (no truck roll) and dropped off the STB.

The recent activity section shows this:
Code:

DVR SERVICE            $-11.95
DIGITAL PLUS PACKAGE   $ 11.99 (promotional rate)
COMCAST CABLE CARD    $   0.00  
COMCAST CABLE CARD    $   0.00 

There's also the regular fees and taxes, but less than $1.00

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Old 12-25-2006, 07:58 PM   #66
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Quote:
Originally Posted by ah30k
I argued to have the additional outlet fee removed. They did.

Then my second tuner stopped working on digital channels because it went 'unsubscribed'.

They had to re-add it and add the fee back.

Less than a month until Verizon FiOS is here, so I'll have more leverage.
Don't let Comcast fool you - there's a difference between changing service and changing billing. Don't talk to a 800 COMCAST CSR - call and ask for a bolling specialist.
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Old 12-28-2006, 08:27 AM   #67
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Quote:
Originally Posted by jfh3
Don't let Comcast fool you - there's a difference between changing service and changing billing. Don't talk to a 800 COMCAST CSR - call and ask for a bolling specialist.
I'm not familiar with the term "bolling". What is a bolling specialist? Thanks
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Old 12-28-2006, 09:52 AM   #68
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Getting charged $1.50 for the card and $4.95 additional outlet charge. I've got three cards (two in tivo and one in television). Fredericksburg VA and I was Comcast just took over our service (was Adelphia). My bill did just go down this month but I haven't seen the paper bill and can't figure out how to get details on their site yet so I'm not sure why. I'm hoping they took off at least one a/o charge.
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Old 12-28-2006, 10:15 AM   #69
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Quote:
Originally Posted by uw69
I'm not familiar with the term "bolling". What is a bolling specialist? Thanks
Are you TRYING to be funny (I see no smiley, not even the straight-faced one), or did you just not notice the proximity of i and o on the keyboard?
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Old 12-28-2006, 05:21 PM   #70
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Quote:
Originally Posted by phronimos
First card free; "additional outlet" charge of $2.75 for second card.

N. Andover, MA (north of Boston)
Exactly the same prices in Malden, MA (right out of the city) so Comcast in this region seems to be somewhat consistant (that's a first)
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Old 01-02-2007, 11:04 AM   #71
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I am on with Comcast now. They are telling me the cards are free, but there is an Additional Outlet fee of $8.90 for the second card, as it is another device. Seems like they are all over the board here.

They are saying that if I had two TVs, both with Cable Cards, the first one would be included as a part of the base service. The second TV would have an $8.90 fee, as it would represent a second digital outlet. So using the same logic, that is why my 2nd Cable Card in the S3 is $8.90.

Seems like the $8.90 fee is higher and different than most of what others' experience is here.
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Old 01-02-2007, 11:37 AM   #72
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Quote:
Originally Posted by ah30k
I argued to have the additional outlet fee removed. They did.

Then my second tuner stopped working on digital channels because it went 'unsubscribed'.

They had to re-add it and add the fee back.
A similar thing happened to me - I was actually getting charged 3 additional outlet fees each month, when 1 would be correct for 2 cable cards and no set-top boxes, so I called up. And of course one tuner immediately stopped working.
Called back and got forwarded to service dept who fixed it. The service guy claimed that he had to add a $2 a month cable card charge to my account to fix it (on top of current digital cable + 1 additional outlet), but we'll see how the bill looks. He also tried to charge me a one time fee for making changes to the account, but I talked him out of it.
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Old 01-02-2007, 01:08 PM   #73
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Seattle area - comast

I was told by comcast that they were free in 2006 but starting Jan 1 they would be 1.50 a card. We will see...
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Old 01-02-2007, 01:53 PM   #74
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Quote:
Originally Posted by ninaf
I was told by comcast that they were free in 2006 but starting Jan 1 they would be 1.50 a card. We will see...
I just got a new pricing card in the mail and it said the 2nd CableCard would be $1.50/month.

The online FAQ still says they're free: http://www.comcast.com/customers/faq...s.ashx?ID=2651

.../Ed
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Old 01-02-2007, 02:01 PM   #75
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That card says that the second card in the same device is $1.50. Does that mean that if I have two S3 boxes with a total of 4 cable cards, I'll only have to pay for the second card in each box?
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Old 01-17-2007, 10:11 AM   #76
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Gold Package, 1 cable box and 2 Cable cards:
Additional Outlet 4.95 * 2 = 9.90
Digital Service 9.95 * 3 = 29.85
--------------------------------------------------
Total 39.75

So for the Gold Package on the two cards would be $24.85 (only keeping the cable box for the Series 2 for TTG)

I am so scared for them to mess with the billing, because it seems to be tied the the service, every time I ask them to "fix" a billing problem I "loose" a service and I do not want them to mess with the cable card programming.
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Old 01-17-2007, 10:42 AM   #77
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I'm fearing seeing my first CC installed bill. first I was told free then after 2nd installer visit I was told 6.95 per card, 1.50 per card for a Tivo fee and another 6.95 per card for the additional outlet charge.

I hope someone is doing all of this wrong as I will definately not be paying 31.00/month just to use my S3.
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Old 01-17-2007, 12:25 PM   #78
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Quote:
Originally Posted by chrishicks
I'm fearing seeing my first CC installed bill. first I was told free then after 2nd installer visit I was told 6.95 per card, 1.50 per card for a Tivo fee and another 6.95 per card for the additional outlet charge.

I hope someone is doing all of this wrong as I will definately not be paying 31.00/month just to use my S3.
What I believe it *should* be (and not what I'm paying):
1. First CableCard included in any digital package
2. $1.50 for second CableCard in the same device.

What I'm paying is the additional outlet fee instead of the $1.50 per month, and that's wrong but Comcast is too stupid/stubborn to actually charge this here, despite what it actually says on their rate card.

.../Ed
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Old 01-17-2007, 02:15 PM   #79
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This is what I was told when I setup the cablecard install...

1st card is free
2nd card is $1.50/mo

Installation is $15

I have Comcast in S.F. Bay Area
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Old 01-17-2007, 02:19 PM   #80
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Both cablecards are free for me. I just drove down to the local office and asked for two cablecards back in September. I'm in Bellevue, WA (near Seattle).
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Old 01-17-2007, 02:41 PM   #81
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I wanted to pick up the cards at an office and was told that only the installers have them.
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Old 01-17-2007, 07:58 PM   #82
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It took some arguing, but I got my second cablecard reduced from a second outlet fee to the $1.50 second cablecard same device fee.

It took about 6 emails back and forth to customer service, and I finally sent them a screenshot
showing their published pricelist (from a PDF of my last bill) with the $1.50 charge highlighted. They reduced my billing and credited me the difference since the card was installed.

Woohoo!
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Old 01-17-2007, 08:17 PM   #83
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$0.00 charge for the three cable cards I have.

Seattle area
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Old 01-20-2007, 11:01 AM   #84
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Boston Mass, North of Boston

Quote:
First card $0.00/mo
Second card $0.00/mo

each A/O (Additional Outlet) 2.75/mo.

So, if you have a box, you pay for two A/O's
New prices effective 2/1/07

Quote:
First card $0.00/mo
Second card $1.50/mo

Each A/O $3.51/mo.
This is per the price list included with my bill. Forget asking any CSR since you will get every answer EXCEPT this one, the amount I was actually billed for.
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Old 01-20-2007, 10:27 PM   #85
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I was told by Comcast that the cost is about $4.20 per month for each cable card. In addition, they're charging me $29.95 for installation of each card (I'm getting two). It's amazing what they can get away with when they're the only game in town. Due to my apartment location, I can't get satellite.
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Old 01-21-2007, 08:47 AM   #86
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I paid $52 for my installation and the upgrade to HD. Of course, I did 90% of the work on my end.

I just saw my recent activity after returning my HD STB. I was credited exactly as I expected (Thank God). I received a credit for my STB and for 1 CableCARD A/O, for a total of $13. They ALSO charged me $1.99 for a change of service. Crooks!

HTML Code:
Transaction Date Post Date Description Amount 
---  ---  STATE SALES TAX  $ -0.01 
---  ---  ACCESS FEE  $ -0.66 
01-20-07  01-20-07  STANDARD CABLE 01/20 TO 02/23  $ 56.16 
01-20-07  01-20-07  HD BOX UPGRADE 01/20 TO 02/23  $ -5.08 
01-20-07  01-20-07  DIGITAL VIDEO 01/20 TO 02/23  $ -61.58 
01-20-07  01-20-07  CHANGE OF SERVICE  $ 1.99 
01-20-07  01-20-07  CABLECARD A/O 01/20 TO 02/23  $ -3.14
Here is a copy of the old and new rates per Comcast in the Boston Area regarding CableCARDS.
Attached Images
File Type: jpg 1.jpg (18.3 KB, 14 views)
File Type: jpg 2.jpg (22.7 KB, 15 views)
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Old 04-11-2007, 10:23 AM   #87
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$10.40 ($1.50 + $8.90 additional outlet charge that I can't get them to remove without crippling my second cablecard)
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Old 04-11-2007, 12:09 PM   #88
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I have 4 cards in 2 tivos.
I am charged $2.75 cablecard A/O (additional outlet) fee for each of the 4 cards, $5.50 per tivo.
I am just west of boston Comcast Needham/Newton.
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Old 04-11-2007, 12:19 PM   #89
pl1
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Quote:
Originally Posted by jedwards
I have 4 cards in 2 tivos.
I am charged $2.75 cablecard A/O (additional outlet) fee for each of the 4 cards, $5.50 per tivo.
I am just west of boston Comcast Needham/Newton.
Sounds to me like you also have a cable box. That's usually why they charge for the first cablecard A/O (since it is free acording to the price sheet.)
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Old 04-18-2007, 02:20 PM   #90
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Quote:
Originally Posted by ewilts
What I believe it *should* be (and not what I'm paying):
1. First CableCard included in any digital package
2. $1.50 for second CableCard in the same device.

What I'm paying is the additional outlet fee instead of the $1.50 per month, and that's wrong but Comcast is too stupid/stubborn to actually charge this here, despite what it actually says on their rate card.

.../Ed
Comcast finally saw the errors of their ways and I am now paying what I said I should be. No more ADO TiVo tax!

.../Ed
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