YOUR TIVO ORDER! Look what I just got in the email...

scottb4u · 09-14-2006, 09:27 PM

BTW--I PLACED MY ORDER AT 10AM EASTERN ON TUESDAY...

Dear TiVo Customer,

Thank you for your TiVo Store purchase. Unfortunately, due to excessive order volumes for the TiVo Series3 HD Digital Media Recorder, your shipment has been delayed. We will be refunding all shipping charges to your account. The credit should post to your account within 3-7 business days.

Please be assured we will be shipping your order no later than Friday, 9/15/06. You will receive a shipment confirmation email with the tracking information at that time. We sincerely apologize for any inconveniences this may have caused. In the meantime, if you have any further questions or concerns, please feel free to contact us at (877) 367-8486.

Best regards,

TiVo Customer Support

Stmpjmpr · 09-14-2006, 09:27 PM

I just got the same thing (I ordered it from TiVo and CC). Glad I did!

ingenue007 · 09-14-2006, 09:33 PM

This sucks. Do you know how they are shipping out when they ship? 1 day?

timmetro69 · 09-14-2006, 09:35 PM

GGRRRRRRRRR. Saw your post and checked my inbox. Same d*mn thing.

I ordered at 7:30am Pacific time on Tuesday.

mathewbeall · 09-14-2006, 09:36 PM

Sigh... me also... 8:31am pst I made the order on Tuesday...

And I had cablecards coming monday morning - now I will have to push that out...

oh well, at least I don't have to pay for shipping...

Matt

ingenue007 · 09-14-2006, 09:40 PM

i called and they couldn't provide a definate answer as to the method of shipment when it ships. guy said he is getting so many calls about this.

at least i'm in texas and will get it fast regardless of how it's shipped.

mathewbeall · 09-14-2006, 09:41 PM

I am sure it will be what you originally had down on your order.

Matt

Gregor · 09-14-2006, 09:43 PM

I got the letter too, and I am disappointed in Tivo if it ships tomorrow, that's not what their site promised.

stekson · 09-14-2006, 09:48 PM

Got the same thing as well. Absolutely rediculous.

amjustice · 09-14-2006, 09:50 PM

I got the same email and called up the number on the email. The person I spoke with said they couldnt directly change the order since they have already been processed but she took down my order number and said they would try and change it to next day shipping if possible. I had 2nd day so next day would still ensure I got it on Monday. We will see though, I am a little sad about this but I can understand they are dealing with a lot of orders and the free shipping was a nice way to handle things.

Gregor · 09-14-2006, 09:52 PM

Were they going to ship it regular or the original way you ordered it?

jfh3 · 09-14-2006, 09:54 PM

Well, I give them credit for sending out the email at least.

Wonder if the orders are processed in the order received?

I haven't seen the email though, but I know they have my order.

Gregor · 09-14-2006, 09:56 PM

I give them credit for letting me know, but they should have anticipated the volume and used a company that could handle it.

They had better handle orders in order recieved.

FireflyFan88 · 09-14-2006, 09:57 PM

Quote:

Originally Posted by jfh3

Well, I give them credit for sending out the email at least.

Wonder if the orders are processed in the order received?

I haven't seen the email though, but I know they have my order.

What time did your order go in... The earliest time I've seen and got the letter is 8:15 EST. Really starting to wonder if everyone got the same email as a CYA.

Gregor · 09-14-2006, 09:59 PM

10:30 AM ET on Tuesday.

atl Tivo · 09-14-2006, 10:00 PM

This is fine with me. I do not get my cable cards until Oct 10th. I placed my order on Tuesday but have not received an order yet.

Gregor · 09-14-2006, 10:05 PM

I got the confirmation email pretty quickly. Its a shame because they could have chosen a much better company to do this with.

lawilson2 · 09-14-2006, 10:08 PM

So does this mean that if you were slated to receive it tomorrow, you will receive it Saturday, or Monday? I have to now change my cable card install date (that sucks. What sucks even more is that I accidentally cancelled my order with CC. I meant to click "Print Receipt" and clicked "Cancel Order". Once it's cancelled you have to do a new one. I declined doing that because my card was already charged twice: Tivo and CC the first time, so I just said forget it. Why oh why did I do that?).

I'm not upset at Tivo as much as I'm upset with myself for cancelling with CC. I was going to deny the Tivo order and get a refund that way. My Saturday is booked already so I'm hoping they don't deliver then...

RoanokeHokie · 09-14-2006, 10:13 PM

10:17am PST on Tuesday, got the letter as well. The better question is... has anyone at all received a shipment notice?

mathewbeall · 09-14-2006, 10:17 PM

My guess is that they are either a) covering themselves and just emailing everyone, and getting out what they can or b) some sort of mixup at the warehouse, and nothing got shipped today for some reason.

Matt

MichaelK · 09-14-2006, 10:21 PM

Quote:

Originally Posted by lawilson2

So does this mean that if you were slated to receive it tomorrow, you will receive it Saturday, or Monday? I have to now change my cable card install date (that sucks. What sucks even more is that I accidentally cancelled my order with CC. I meant to click "Print Receipt" and clicked "Cancel Order". Once it's cancelled you have to do a new one. I declined doing that because my card was already charged twice: Tivo and CC the first time, so I just said forget it. Why oh why did I do that?).

I'm not upset at Tivo as much as I'm upset with myself for cancelling with CC. I was going to deny the Tivo order and get a refund that way. My Saturday is booked already so I'm hoping they don't deliver then...

monday if it's overnight shipping

jfh3 · 09-14-2006, 10:24 PM

Quote:

Originally Posted by FireflyFan88

What time did your order go in... The earliest time I've seen and got the letter is 8:15 EST. Really starting to wonder if everyone got the same email as a CYA.

No, mine was just before 2pm eastern on Tuesday, so I was "late", relatively speaking.

I would've ordered it about three hours earlier if I hadn't debated about paying extra for overnight shipping so I would be guaranteed to have it this week.

I ended up paying for overnight, which I thought was crazy money, but my wife said, "hey, the Tivo's your birthday present. Do the shipping and hit the damn order key, because I'm not going to say it again".

Sadly, Tivo HD won't be here for the party ...

MichaelK · 09-14-2006, 10:24 PM

who worded that letter?

what is with the "excessive orders"?

just comes of as rude- like we all are jerks who did something wrong.

excuse me for excessively ordering at the tivo store. I'm pretty sure that I've never had a vendor tell me my purchases with them were excessive.

I'm pretty annoyed- I would have orderd from Circuit city with the 10% coupon if I knew they could deliver so much faster then tivo. Just smacks of ppor planning- I place my order mid day on tuesday- shouldn't they have know by the end of that day how many orders they had and how mnay they could process today?

It's not life shattering, but i was pretty hyped up to plahy over the weekend.

Riverdome · 09-14-2006, 10:25 PM

Ordered at 9:35 Tuesday morning and I have yet to get such an email. I didn't choose faster shipping so I don't expect it until Monday at the earliest and more likely Tuesday or even Wednesday.

And even then I won't be opening it until next month. It's a b-day gift for my wife.

jfh3 · 09-14-2006, 10:27 PM

Quote:

Originally Posted by atl Tivo

. .and on the 8th Day God gave me TIVO.

I guess God uses the same fullfillment house as Tivo.

Seems like anyone that ordered Tuesday from Tivo will be lucky to have it on the 8th day ...

Kurthi · 09-14-2006, 10:33 PM

Ordered mine at 11:45ET on Tuesday.

Funny that on my 3rd call to TiVo Tonight (1st two couldn't help, finally got the sales dept.) I was told that all units shipped today.

Mike told me that if I didn't get it on time (overnight to PA) That it was UPS's fault.

Guess I should call UPS and complain.

dprichter · 09-14-2006, 10:35 PM

Ordered mine on Wednesday at 6:00 P.M. CDT. Called tonight and rep told me it was shipped today.

I paid for overnight shipping as well.

mathewbeall · 09-14-2006, 10:39 PM

Well Darn it, now they are closed... And I can't find out if mine shipped...

I already moved my appt out with the Cox cable also... I think I will move it back to monday hoping my order was shipped, as I ordered it at 8:30PST on Tuesday.

** Darn it ** my monday slot already got filled.. I guess if I do end up getting the Tivo tomorrow, no hidef for me until later next week...

Matt

lawilson2 · 09-14-2006, 10:44 PM

I think it may be better at this point for me to deny the delivery (since it's too late to cancel), and just pick one up from a store or from Circuit City.com with a warranty like I originally planned. Tivo doesnt' realize, if you give people too much time to think, they may shift and cause them to lose revenue, which would happen if I got it from elsewhere. Of course, that whole other thought creeped in: Do I really need this? Had it been slated for tomorrow, I would have dismissed that thought, but now that I wont' get it until Monday, it's at least there...

msantti · 09-14-2006, 10:48 PM

I got the email about an hour ago.

I sprang for overnight shipping.

Now it will be Monday at the earliest.

Good job Tivo.

Of course, the shipping will apparently be refunded.

A slight consolation.