TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Roamio DVRs
TiVo Community
Reply
Forum Jump
 
Thread Tools Rate Thread
Old 07-04-2014, 11:35 AM   #1
Rkkeller
Registered User
 
Join Date: May 2004
Posts: 1,241
Roamio died and TiVo does not repair them??

My Roamio just died after not even 2 years, wont power on and no lights, and I am surprised when I called TiVo and they do not repair them.

I might just order another as there are specials for the July 4th weekend, but can I just put my old upgraded 3tb HD in the new Roamio and still have all my shows and SP's or will I lose everything?
Rkkeller is offline   Reply With Quote
Old 07-04-2014, 12:46 PM   #2
squint
Registered User
 
Join Date: Jun 2008
Posts: 757
You'll lost at least the shows. Since you don't have a warranty you might consider unplugging it, opening it up, and taking a look at the power supply. Maybe it died an early death and can be easily fixed. I'd also look for any other obvious signs of failure.
squint is offline   Reply With Quote
Old 07-04-2014, 01:16 PM   #3
bobfrank
Registered User
 
Join Date: Mar 2005
Posts: 151
Weaknees does repairs. Check their website for details. www.weaknees.com
bobfrank is online now   Reply With Quote
Old 07-04-2014, 01:23 PM   #4
aaronwt
HD Addict
 
aaronwt's Avatar
 
Join Date: Jan 2002
Location: Northern VA(Woodbridge)
Posts: 14,500
Quote:
Originally Posted by Rkkeller View Post
My Roamio just died after not even 2 years, wont power on and no lights, and I am surprised when I called TiVo and they do not repair them.

I might just order another as there are specials for the July 4th weekend, but can I just put my old upgraded 3tb HD in the new Roamio and still have all my shows and SP's or will I lose everything?
Are you sure you are talking about a Roamio TiVo? The Roamio models haven't even been out a year yet. The Roamio Models were released in late August 2013.

http://pr.tivo.com/press-releases/oh...q-tivo-1044272
Quote:
Ohhh Roamio!!
TiVo Introduces Roamio -- For True Lovers of TV
SAN JOSE, VA--(Marketwired - Aug 20, 2013) - TiVo Inc. (NASDAQ: TIVO)

Only the TiVo Roamio™ DVR offers cable subscribers this complete package:..........


And the TiVos have a limited warranty for one year. So it should still be under some kind of limited warranty if it's a Roamio model.

Quote:
...From 90 days to 1 year from the date of purchase, your DVR will be replaced with a repaired, renewed, or comparable product (whichever is deemed necessary by TiVo) if it becomes defective or inoperative. You will be responsible for all labor and shipping costs. Contact Customer Support at the phone number found in the “Troubleshooting” chapter of this guide to obtain your cost (labor costs) for exchange.
http://support.tivo.com/app/answers/...32/kw/warranty
__________________
Roamio Pro
TiVo Mini x4
Roamio Basic OTA
40TB unRAID1--53TB unRAID2--36TB unRAID3
XBL/PSN: WormholeXtreme
aaronwt is offline   Reply With Quote
Old 07-04-2014, 02:29 PM   #5
aridon
Registered User
 
Join Date: Aug 2006
Posts: 233
Quote:
Originally Posted by Rkkeller View Post
My Roamio just died after not even 2 years, wont power on and no lights, and I am surprised when I called TiVo and they do not repair them.

I might just order another as there are specials for the July 4th weekend, but can I just put my old upgraded 3tb HD in the new Roamio and still have all my shows and SP's or will I lose everything?
You haven't had a roamio for two years it should still be under warranty but if you exchanged the drive you'll need to put the old one on for warranty work. Obviously don't tell them you did that.
aridon is offline   Reply With Quote
Old 07-04-2014, 02:45 PM   #6
Rkkeller
Registered User
 
Join Date: May 2004
Posts: 1,241
Thanks, I meant not even 1 year. I called TiVo and was told that after 90 days they don't do anything as they do not repair them anymore, maybe I will call again.

Another strange thing is, I unhooked it and put in the kitchen, then plugged it in again for the heck of it and it started working.
Rkkeller is offline   Reply With Quote
Old 07-04-2014, 03:35 PM   #7
bobfrank
Registered User
 
Join Date: Mar 2005
Posts: 151
Quote:
Originally Posted by Rkkeller View Post
Another strange thing is, I unhooked it and put in the kitchen, then plugged it in again for the heck of it and it started working.
Double check the power where you originally had the Tivo plugged in at.
bobfrank is online now   Reply With Quote
Old 07-04-2014, 07:40 PM   #8
tenthplanet
Registered User
 
Join Date: Mar 2004
Posts: 360
Quote:
Originally Posted by bobfrank View Post
Double check the power where you originally had the Tivo plugged in at.
Double check the first outlet where you plugged it in, outlets can die,it happened to me when I was vacation last year.
__________________
"It's tough thinking of something clever to write down here, I don't know how Chuck Lorre does it..."
tenthplanet is offline   Reply With Quote
Old 07-04-2014, 08:08 PM   #9
lessd
Registered User
 
Join Date: Jan 2005
Location: CT
Posts: 6,142
Quote:
Originally Posted by Rkkeller View Post
Thanks, I meant not even 1 year. I called TiVo and was told that after 90 days they don't do anything as they do not repair them anymore, maybe I will call again.

Another strange thing is, I unhooked it and put in the kitchen, then plugged it in again for the heck of it and it started working.
I think you confusing the word repair with exchange, TiVo never repairs any TiVo even within the first 90 days, they will give you an exchange for free within 90 days and charge you about $50 for an exchange between 90 days and a year, after a year TiVo charges about $150 for an exchange, all these exchanges come with the same Lifetime service you had, or with the monthly service you had, after 3 years TiVo also charges you something to move the Lifetime Service + the $150 on any exchange.
__________________
Les Daniels

_____________________________________________
3 Roamio Plus upgraded to 2Tb & 3Tb, and 2 Minis,
lessd is offline   Reply With Quote
Old 07-05-2014, 07:53 AM   #10
Rkkeller
Registered User
 
Join Date: May 2004
Posts: 1,241
I must get the wrong people at TiVo on the phone as I called again and was told pretty much I was out of warranty and to buy a new one or send it to Weaknees.

Mine is the OTA Roamio and on sale at Amazon for $169, Weaknees wants a non refundable $99 diagnostic charge, so for $70 more I can get a new one.

I am not sure what to do really as I left it plugged in overnight and its been fine. I might put it back where it was using another outlet and see what happens.
Rkkeller is offline   Reply With Quote
Old 07-05-2014, 08:05 AM   #11
CrispyCritter
Purple Ribbon Wearer
 
Join Date: Feb 2001
Location: North Potomac, MD
Posts: 3,637
Quote:
Originally Posted by Rkkeller View Post
I must get the wrong people at TiVo on the phone as I called again and was told pretty much I was out of warranty and to buy a new one or send it to Weaknees.

Mine is the OTA Roamio and on sale at Amazon for $169, Weaknees wants a non refundable $99 diagnostic charge, so for $70 more I can get a new one.

I am not sure what to do really as I left it plugged in overnight and its been fine. I might put it back where it was using another outlet and see what happens.
http://www.tivo.com/legal/tivo-dvrmini-limited-warranty

Quote:
TiVoŽ DVR/Mini limited warranty
Limited Warranty
TiVo Digital Video Recorder
90 Days Free Labor | One Year Parts Exchange

__________________
CrispyCritter
TiVo Roamio:Felix TiVo Premiere:Bob TiVo XL4:Fred TiVo HDXL:Sharon TiVoHD:Susan
CrispyCritter is offline   Reply With Quote
Old 07-05-2014, 08:09 AM   #12
SullyND
L: 14-49
 
SullyND's Avatar
 
Join Date: Dec 2004
Location: Chicago Burbs
Posts: 7,708
Quote:
Originally Posted by Rkkeller View Post
I must get the wrong people at TiVo on the phone as I called again and was told pretty much I was out of warranty and to buy a new one or send it to Weaknees.
Does your TiVo have a non-stock hard drive in it? If so, you voided the warranty. TiVo can tell which may be why you are being told that.
__________________
Earl: A purpose is a great thing to have, it gives you a reason to wake up every morning.
Randy: So a purpose is like a box of powdered donut holes?
Earl: Exactly.
SullyND is offline   Reply With Quote
Old 07-05-2014, 12:33 PM   #13
Rkkeller
Registered User
 
Join Date: May 2004
Posts: 1,241
Yes, I am upgraded to a 3tb HD.
Rkkeller is offline   Reply With Quote
Old 07-05-2014, 12:44 PM   #14
SullyND
L: 14-49
 
SullyND's Avatar
 
Join Date: Dec 2004
Location: Chicago Burbs
Posts: 7,708
Quote:
Originally Posted by Rkkeller View Post
Yes, I am upgraded to a 3tb HD.
So then it's warranty is void.
__________________
Earl: A purpose is a great thing to have, it gives you a reason to wake up every morning.
Randy: So a purpose is like a box of powdered donut holes?
Earl: Exactly.
SullyND is offline   Reply With Quote
Old 07-05-2014, 01:44 PM   #15
bicker
Gruff
 
Join Date: Nov 2003
Location: Alpharetta, GA
Posts: 9,150
Always pays to ask a few more questions to get to the bottom of the matter.
bicker is offline   Reply With Quote
Old 07-05-2014, 03:10 PM   #16
eboydog
Just TiVo'ing.....
 
eboydog's Avatar
 
Join Date: Mar 2006
Posts: 904
Quote:
Originally Posted by Rkkeller View Post
Yes, I am upgraded to a 3tb HD.
Do you have the orginal drive? TiVo just replaced one of my Roamios under the $50 exchange one year warranty, just had to reinstall the orginal drive back before sending the defective one back to them. I opted for the advance exchange which requires a $250 charge which is refunded once they receive the defective Roamio.

Might also add that TiVo told me the same thing too that the 90 day warrenty expired and it was out of warranty, it wasn't until I pressed the issue did they finally relent and offer the $50 exchange. Now I did reinstall the orginal drive and allow it make a few service calls first prior to calling it in so that it's 500mb capicity was recorded. If your Roamio is booting then such might not be realistic but in my situation I didn't want to take a chance and have them deny the claim since in my situation, the hard drive had nothing to do with the problem mine was having. The first tier TiVo support rarely checks your TiVo logs to determine if it's been altered but rather the higher level support staff will esp if it's a complicated issue.
__________________
TiVo Roamio Pro
TiVo Roamio Plus (3tb)
TiVo Mini (three)
TiVo Premiere


Last edited by eboydog : 07-05-2014 at 03:18 PM.
eboydog is offline   Reply With Quote
Old 07-05-2014, 05:28 PM   #17
unitron
Registered User
 
unitron's Avatar
 
Join Date: Apr 2006
Location: semi-coastal NC
Posts: 13,783
I don't think the warranty matters.

TiVo doesn't do repairs.

They replace the entire unit.

Whether it died after a day or day and a year.
__________________
(thisismysigfile)


"I am altering the deal. Pray I don't alter it any further."

Darth TiVo, 14 February, 2011
unitron is offline   Reply With Quote
Old 07-05-2014, 09:08 PM   #18
lessd
Registered User
 
Join Date: Jan 2005
Location: CT
Posts: 6,142
Quote:
Originally Posted by unitron View Post
I don't think the warranty matters.

TiVo doesn't do repairs.

They replace the entire unit.

Whether it died after a day or day and a year.
That is correct!
__________________
Les Daniels

_____________________________________________
3 Roamio Plus upgraded to 2Tb & 3Tb, and 2 Minis,
lessd is offline   Reply With Quote
Old 07-06-2014, 09:39 AM   #19
Rkkeller
Registered User
 
Join Date: May 2004
Posts: 1,241
Thanks guys, I have an opinion question as I am debating what to do now.

My Roamio worked fine for many months, then a couple days ago started a couple random reboots then would not turn on. I unhooked it and ordered another on sale from Amazon for $169 coming Monday.

Then for the heck of it I hooked up the Roamio again and for the last 2 days it has worked normally no problems at all.

Now my situation is, do I refuse delivery on the Roamio tomorrow thats what Amazon said to do if I didn't want it OR do I keep the new one and sell the old one for parts on Ebay as it could act up again? I gave up asking TiVo to exchange it as I tried 3x now.
Rkkeller is offline   Reply With Quote
Old 07-06-2014, 12:45 PM   #20
mpnret
Registered User
 
Join Date: Dec 2012
Posts: 127
It may never happen again or it may happen later today. I don't think anyone can answer that. My opinion is to refuse delivery. I would also check the power outlet carefully by tapping on it, wiggling the cord etc. Even keep it plugged into another outlet if possible.
If it does happen again I would pursue the warranty issue. As long as you didn't volunteer any info about your upgraded drive and are able to put the original back in I don't see what the problem is. did they give any reason for warranty denial? You can refer them to the page on their own site which clearly states you have a limited warranty as long as you have lifetime service or service with a one year commitment which I believe are the only 2 offered. Is there something about the service you didn't mention?
http://support.tivo.com/app/answers/detail/a_id/32

If any of that does work get Amazon involved. They sold you a box with a one year limited warranty that the manufacturer won't honor. They are usually pretty good with things like that.
mpnret is offline   Reply With Quote
Old 07-06-2014, 03:07 PM   #21
aaronwt
HD Addict
 
aaronwt's Avatar
 
Join Date: Jan 2002
Location: Northern VA(Woodbridge)
Posts: 14,500
Quote:
Originally Posted by Rkkeller View Post
Thanks guys, I have an opinion question as I am debating what to do now.

My Roamio worked fine for many months, then a couple days ago started a couple random reboots then would not turn on. I unhooked it and ordered another on sale from Amazon for $169 coming Monday.

Then for the heck of it I hooked up the Roamio again and for the last 2 days it has worked normally no problems at all.

Now my situation is, do I refuse delivery on the Roamio tomorrow thats what Amazon said to do if I didn't want it OR do I keep the new one and sell the old one for parts on Ebay as it could act up again? I gave up asking TiVo to exchange it as I tried 3x now.
My first Roamio Pro I got in August/September last year had an issue where it wouldn't boot after using it for a couple of weeks. When I took it back to BestBuy and they plugged it in, it booted up fine. But the several times I tried it at home, it never booted. I exchanged it since this should not happen. And there was no guarantee it would not happen again. So far my replacement has been fine.
__________________
Roamio Pro
TiVo Mini x4
Roamio Basic OTA
40TB unRAID1--53TB unRAID2--36TB unRAID3
XBL/PSN: WormholeXtreme
aaronwt is offline   Reply With Quote
Old 07-06-2014, 04:31 PM   #22
lessd
Registered User
 
Join Date: Jan 2005
Location: CT
Posts: 6,142
Quote:
Originally Posted by Rkkeller View Post
Thanks guys, I have an opinion question as I am debating what to do now.

My Roamio worked fine for many months, then a couple days ago started a couple random reboots then would not turn on. I unhooked it and ordered another on sale from Amazon for $169 coming Monday.

Then for the heck of it I hooked up the Roamio again and for the last 2 days it has worked normally no problems at all.

Now my situation is, do I refuse delivery on the Roamio tomorrow thats what Amazon said to do if I didn't want it OR do I keep the new one and sell the old one for parts on Ebay as it could act up again? I gave up asking TiVo to exchange it as I tried 3x now.
Do you have lifetime on you Roamio ? if not what type of service do you have, that's important as any new TiVo needs TiVo service and you can't change Lifetime service between boxes yourself.
__________________
Les Daniels

_____________________________________________
3 Roamio Plus upgraded to 2Tb & 3Tb, and 2 Minis,
lessd is offline   Reply With Quote
Old 07-07-2014, 01:28 PM   #23
Rkkeller
Registered User
 
Join Date: May 2004
Posts: 1,241
My Roamio has a 1 year term which expires in August.
Rkkeller is offline   Reply With Quote
Old 07-07-2014, 02:12 PM   #24
mpnret
Registered User
 
Join Date: Dec 2012
Posts: 127
Quote:
Originally Posted by Rkkeller View Post
My Roamio has a 1 year term which expires in August.
So the link I provided you a few posts back clearly states that you have a 1 year limited warranty with lifetime service or 1 year term service.. If you need to call TiVo again you may want to ask the rep why his site clearly states you have a limited warranty yet he claims you don't. It seems like a reasonable question. If they refuse get Amazon involved.
mpnret is offline   Reply With Quote
Old 07-07-2014, 03:15 PM   #25
lessd
Registered User
 
Join Date: Jan 2005
Location: CT
Posts: 6,142
Quote:
Originally Posted by mpnret View Post
So the link I provided you a few posts back clearly states that you have a 1 year limited warranty with lifetime service or 1 year term service.. If you need to call TiVo again you may want to ask the rep why his site clearly states you have a limited warranty yet he claims you don't. It seems like a reasonable question. If they refuse get Amazon involved.
Unless the drive was upgraded and noted on his account.
__________________
Les Daniels

_____________________________________________
3 Roamio Plus upgraded to 2Tb & 3Tb, and 2 Minis,
lessd is offline   Reply With Quote
Old 07-07-2014, 03:35 PM   #26
nooneuknow
TiVo User Since 2007
 
Join Date: Feb 2011
Location: Cox Cable Market, NV
Posts: 3,233
Quote:
Originally Posted by lessd View Post
Unless the drive was upgraded and noted on his account.
True. Despite all the naysayers, this does happen. If you get to a CSR tier that has reps capable of reading the logs, every call to support is a gamble with an unauthorized hard drive installed.

I'm surprised they haven't automated flagging unauthorized drives. The fact that you have one is present in every log file uploaded with every TiVo Service connection.

I would guess that if you don't treat the CSR well, they'll look for that specifically, deny further support, and flag the TSN (note the account).

Perhaps I should argue against myself on this, since it always brings out tales of people who who have upgraded since TiVo was born, and never denied support or warranty (as long as they put the original drive back in).
__________________
...
nooneuknow is offline   Reply With Quote
Old 07-07-2014, 05:06 PM   #27
mpnret
Registered User
 
Join Date: Dec 2012
Posts: 127
Quote:
Originally Posted by lessd View Post
Unless the drive was upgraded and noted on his account.
That's why every post I make I suggest he ask the TiVo rep why they are not honoring the warranty as stated on the TiVo site. I bet it's just poor understanding but if they bring up the drive it's all over.
mpnret is offline   Reply With Quote
Old 07-08-2014, 09:08 AM   #28
Rkkeller
Registered User
 
Join Date: May 2004
Posts: 1,241
Knock on wood, everything is still working fine, but if anything happens again I will press for an answer. At the time my Roamio died, the last update to TiVo was with the larger HD.
Rkkeller is offline   Reply With Quote
Reply
Forum Jump




Thread Tools
Rate This Thread
Rate This Thread:


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements

TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2013 Magenium Solutions - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 12:57 PM.
OUR NETWORK: MyOpenRouter | TechLore | SansaCommunity | RoboCommunity | MediaSmart Home | Explore3DTV | Dijit Community | DVR Playground |