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Old 06-13-2014, 08:10 AM   #1
cwoody222
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Why downloads so slow, incomplete?

My TiVo Stream downloads have gotten extremely slow lately. I got my stream for Christmas and it seems to be worse than it used to be. I have a basic Premiere unit with ~15MB download speed Time Warner Cable. My TiVo is hardwired and I'm transferring to an iPhone 5.

Typically an hour-long download takes 20-30 minutes when the TiVo "estimates" it should only take a fraction of that time.

2 out of my last 3 downloads were also incomplete in that the video just stops playing at a certain point in the video. Repeated downloads of the same episode has the same behavior.

I tried downloading the same show that took ~20 minutes at home yesterday in my office this morning (on WiFi) and it's up to 50 minutes so far.

I rebooted my Stream last night and that didn't seem to help much.

Any suggestions?
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Old 06-13-2014, 08:14 AM   #2
moyekj
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Out of home downloads go through a TiVo proxy server that from my experiment limits download speeds to ~1.85 Mbps:
http://www.tivocommunity.com/tivo-vb...d.php?t=511445

i.e. For out of home downloads, assuming your ISP uploads > 2 Mbps it's the TiVo proxy server that's limiting your speeds. For in home downloads the proxy server is not used and hence don't have that limitation.
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Old 06-13-2014, 10:23 AM   #3
eboydog
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Have you ran any Internet speed checks on your home Internet connection to confirm that your home upstream speed is decent and you are getting the speeds your provider has established for your home Internet connection? It's not unusual for home ISP 's to have issues causing sudden lower speeds than they are suppose to offer, you have to have a healthy upload capacity before it hits TiVo's proxy servers otherwise it will only get slower.

A couple months ago I had Netflix problems and found my cable provider had serious headend issues, my Internet worked but had less than a third of it normal speed. It wasn't until I reported that the problem and kept on them, did they finally find the problem was theirs outside my house and not in my house.
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Old 06-14-2014, 01:17 AM   #4
Austin Bike
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Also try rebooting your home router. I have found that mine gets a little flaky after a few weeks of heavy use and a reboot fixes that
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Old 06-16-2014, 08:38 PM   #5
cwoody222
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What about slow IN HOME downloads. I'm talking like an hour to download an hour show.

How should I troubleshoot that?
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Old 06-17-2014, 12:13 AM   #6
moyekj
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Reboot everything, especially router & TiVo/Stream.
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Old 06-25-2014, 12:59 AM   #7
ADent
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Mine is useless.

It got really slow in home, then many to most shows get a glitch in them and it stops transferring at that point.

It is much more reliable to export via KTTMG and then encode with Handbrake.
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Old 07-06-2014, 08:39 AM   #8
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Quote:
Originally Posted by moyekj View Post
Out of home downloads go through a TiVo proxy server that from my experiment limits download speeds to ~1.85 Mbps:
http://www.tivocommunity.com/tivo-vb...d.php?t=511445

i.e. For out of home downloads, assuming your ISP uploads > 2 Mbps it's the TiVo proxy server that's limiting your speeds. For in home downloads the proxy server is not used and hence don't have that limitation.
This is ridiculous. I have a steady 20 mbit/s up at home and typically have 60+ down where I download, but I can't even watch a show while it downloads because it's so slow. Why is TiVo taking on the extra expense of running a proxy server when the only effect is to limit the speed we can achieve? Why can't the proxy hand it off to a direct connection once the connection is made?

Has anyone had any luck tricking their iPad into thinking it's on the home network using a VPN or a tunnel of some sort?

BTW, I've seen slow speeds when downloading at home too. Resetting my iPad fixed it.
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