Originally Posted by damiancabello
Ok. The product has lifetime service.
Boy, talk about beginner's luck.
If it was unsubbed and you went to buy lifetime, they'd charge you $500.
Although there's an outside chance that the unit did have Service Level 5: Product Lifetime Service at one point and somehow the owner got TiVo to move that subscription to a different box (almost never ever happens anymore), and it just hasn't connected to the TiVo, Inc. servers since then and gotten the news that the status has changed.
On the back where the model number was should also be the Tivo Service Number.
TiVo customer service can take that number and tell you the account status, 'cause the TSN is what it's tied to in their database, and when the TiVo "phones home" it reports that number to the mothership, which looks it up and tells the TiVo what the account status is and that's what the TiVo remembers until the next time it makes contact and they go through that whole process again.
If it turns out the status has changed and the lifetime was moved by the previous owner to another TiVo, it could be they had that one in service for about 3 years and could have gotten TiVo to give them (a new) lifetime on it for $99 (there are several threads around here about $99 lifetime on Series 3 and Series 4 units that people were otherwise going to cancel service on), so you could try telling a TiVo Customer Service Rep that if they give you lifetime on it for $99 it'd be the same money as they would have gotten if the previous owner had done it and you'd paid more for the set up front.