Well I am a new Tivo customer as of Sept 4 2013. Tired of the high Cable/Sat bills so decided it was time. Looked around at various options and settled on Tivo but did not like being charged the monthly fee just for guide data but what can a person do.
So, I set the Roamio up with my 10 year old antenna in the attic about 15 miles from station transmitters.
I had great service until about 2 weeks ago I suddenly lost channel 41 and channel 4 in Kansas City MO area.
I am a Service engineer with a degree in electronics and work for Toshiba America Medical System in Xray and CT.
The first thing I did was plug the cable into my Sony Bravia and the stations worked perfect.
So I called Tivo support and was told my tivo only has a 90 day warranty. I am like what company only has a 90 day warranty.
They told me that the tuner in the TV is different than the tuner in the Roamio and there was nothing they could do.
No offeres to do ANYTHING, not even an exchange, nothing.
So I get off the phone and look up the warranty and find that the warranty is IN FACT a year on parts and 90 days on parts and labor. So they will cover it but you have to pay labor. Interesting.....
I began to mess with the antenna etc and I figured out by trial and error the Tivo has to see approximately 45-50 or above signal to work properly. My Sony Bravia does not.
In the mean time I decided to relocate my antenna, talked to Denny's antenna out of MI via the web, and ordered a new antenna the HD Stacker, and installed it in the attic in a different location.
I get done, and find after adjusting the antenna to the proper compass setting, that now I don't have 38, 62, 50, 41, 4
All the stations that don't work seem to be around a signal level of 32 on the Tivo. The same I was seeing on 4 and 41 with the old antenna and location. I am thinking maybe I will have to put the antenna outside on the roof.
So, I plug the New antenna into the Sony TV and waalla, perfect OTA TV.
I am thinking what the heck.
Finally I decided to order a new Tivo via amazon since I got no where with Tivo the first go around.
Well, I installed the new Tivo today and ALL stations are perfect and around 65-85 signal strength.
So I call Tivo back and was told I have to pay $50 for a REMANUFACTURED Roamio and I should send back the Tivo I recently purchased from Amazon that arrived yesterday for test purposes.
Needless to say I am really ticked at the Tivo LAME warranty and wonder why the heck I got myself into seemingly ANOTHER COMPANY THAT ACTS JUST LIKE THE CABLE AND SAT COMPANIES.
Anyway, My REFURB Tivo is on its way, they activated my Amazon Tivo so I could use it until the refurb gets to me.
Im now debating SELLING THE Tivo when it gets to me, canceling my subscription to TIVO and trying the new Channelmaster DVR+
WITH NO MONTHLY FEES!
I just can't believe the customer service on a 7 month old device.
So now come August of this year I have basically spent at least 35 bucks a month on Tivo service in the first year (including the cost of the device and the replacement fee), and WHO CAN TRUST THIS ONE WILL LAST.
Kia is making a killing in the Auto world by standing behind their products for 100k, that is what is getting them on the map.
If Tivo continues this kind of poor warranty and poor customer service to a NEW customer they will not be in business long.
Im willing to possibly give this another shot but if this REFURB FAILS or is not up to snuff when I get it this week I am done.
I will be closely watching Channelmaster and their FREE guide service as they are planning on adding apps etc.
I am going to give it to the end of my year I think but if anymore issues Im done!