Got this in the mail today.. Sucks it happened but but at least they are recognizing an issue existed and its hitting them slightly in the pocket.
Due to an operational issue, some TiVo boxes were inadvertently sent an old version of software which may have changed your channel lineup, your “To Do List”, and your “My Shows” list. We have since mapped the correct software version to your DVR but you may still have to reconfigure your channel lineup, To Do List, and My Shows settings. As an apology for the inconvenience, TiVo will provide you with two months of TiVo service, free of charge.
You don’t have to do anything in order to receive this complimentary service. It’s on us!
Thank you for being a TiVo Subscriber.