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Old 05-01-2014, 08:47 PM   #1
weedwhacker2
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Join Date: Sep 2013
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Roll-Back nightmare = 2 free months

Got this in the mail today.. Sucks it happened but but at least they are recognizing an issue existed and its hitting them slightly in the pocket.


Dear Customer,

Due to an operational issue, some TiVo boxes were inadvertently sent an old version of software which may have changed your channel lineup, your “To Do List”, and your “My Shows” list. We have since mapped the correct software version to your DVR but you may still have to reconfigure your channel lineup, To Do List, and My Shows settings. As an apology for the inconvenience, TiVo will provide you with two months of TiVo service, free of charge.

You don’t have to do anything in order to receive this complimentary service. It’s on us!

Thank you for being a TiVo Subscriber.

Best regards,

TiVo Support
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Old 05-01-2014, 08:48 PM   #2
tarheelblue32
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I'm wondering if people on the month-to-month plan get 2 free months and people on lifetime got the free slide pro remote.
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Old 05-01-2014, 08:56 PM   #3
jwbelcher
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Quote:
Originally Posted by tarheelblue32 View Post
I'm wondering if people on the month-to-month plan get 2 free months and people on lifetime got the free slide pro remote.
Just think if your on the 6.95 plan, you'd feel gypped not getting the remote.
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Old 05-01-2014, 09:49 PM   #4
weedwhacker2
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Ya wondering if they will credit both the Roamio and Mini month to month plans... They bill I think 15$ and 5$ a month for them...

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Originally Posted by jwbelcher View Post
Just think if your on the 6.95 plan, you'd feel gypped not getting the remote.

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Old 05-02-2014, 12:52 PM   #5
truman861
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Quote:
Originally Posted by tarheelblue32 View Post
I'm wondering if people on the month-to-month plan get 2 free months and people on lifetime got the free slide pro remote.
I called Tivo support last night - Thats exactly how they are doing it. 2 months for month to month and a slide remote for lifetime users.
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