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Old 04-05-2014, 10:32 PM   #1
BuffaloDenny
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Is PLSR "Lifetime" REALLY Lifetime?

So, when going to enter the code PLSR, there was an asterisk that all should be aware of:

** Promotion period ends Dec 31, 2018. After your promotiom ends, you will begin being billed the standard unit fee for this payment plan.

I don't know anywhere else where purchasing a LIFETIME agreement expires in less than 5 years. Wow - buying lifetime means I will begin seeing charges again in less than 5 years when you thought you were home free. Yes, I know, it's 5 years away, but the principal is the same. Shame on you Tivo.

BTW, if you remove the promotion code, the asterisk goes away. I "guess" that's a real Lifetime agreement, but tough to trust them after that sneaky code they try to slip by you.

Last edited by BuffaloDenny : 04-09-2014 at 12:14 PM.
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Old 04-05-2014, 10:56 PM   #2
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Lifetime is Lifetime with Tivo.

I have a Lifetime Ananlog unit from 2002 still going strong.

From https://www.tivo.com/legal/terms#msd

Some notes about TiVo service subscriptions:

Until you cancel a subscription by calling customer service at 1-877-367-8486, it will automatically renew at the end of each subscription term at the same fee (even if you are not using the TiVo device or it has been lost, sold, or otherwise transferred).
Monthly TiVo service subscriptions may not be transferred to another TiVo device or subscriber.
A Product Lifetime subscription lasts for the lifetime of your TiVo device (not your lifetime), and may not be transferred to another TiVo device (except in cases of warranty repair or replacement under applicable warranty terms).
A Product Lifetime subscription accompanies the TiVo device in case of ownership transfer.
Although we strive to make the TiVo service available as much as possible, there may be periods of downtime (for example, for scheduled maintenance, software updates, or events outside of our reasonable control).

And it is bad etiquette to start another thread when it is already in the other thread you started.
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Old 04-05-2014, 11:00 PM   #3
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Sounds nice, but care to explain why there is an asterisk when using the promo code, but none when paying full freight? BTW, the asterisk seems to make it very clear this isn't really "Lifetime."
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Old 04-05-2014, 11:14 PM   #4
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That's very interesting. I have never heard this before and I do not remember seeing this when I used the "PLSR" code for lifetime on my Roamio back in November. Could this be a recent change? And I'm really not even sure what the wording of the disclaimer means. It seems to be vague and poorly written.

When I log into my account, it shows "TiVo Lifetime Service" without any asterisk or any other sort of limitations or indications that my lifetime service only runs through 2018. If I still have my Roamio running and hit 2018 only to find I didn't really get lifetime, I would probably be a little upset. Though if this did happen, TiVo would probably give me the $99 lifetime deal, so I see no reason not to use the PLSR code over paying full price for lifetime service.

Last edited by tarheelblue32 : 04-05-2014 at 11:20 PM.
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Old 04-06-2014, 12:11 AM   #5
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Given that you are saving $100 off of advertised retail price for service, I don't have much sympathy. If you use a code from the internet or word of mouth to save some money, I wouldn't be surprised if there is a catch.
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Old 04-06-2014, 12:46 AM   #6
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Originally Posted by dbattaglia001 View Post
Given that you are saving $100 off of advertised retail price for service, I don't have much sympathy. If you use a code from the internet or word of mouth to save some money, I wouldn't be surprised if there is a catch.
Bait-and-switch is not a business practice that any reputable company should be engaging in. That is something that sleazy companies like Comcast or Verizon do.
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Old 04-06-2014, 01:05 AM   #7
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Hmmmm,

Been trying to duplciate and all I get is







Promo code 'PLSR' is not valid.
Enter promo code

Subtotal (1 items): $699.98

Estimate tax & shipping
Enter ZIP Code

Total:
$699.98
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Old 04-06-2014, 01:05 AM   #8
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Originally Posted by tarheelblue32 View Post
Bait-and-switch is not a business practice that any reputable company should be engaging in. That is something that sleazy companies like Comcast or Verizon do.
Amen! Either it's lifetime or it's not.
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Old 04-06-2014, 04:03 AM   #9
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Quote:
Originally Posted by BuffaloDenny View Post
So, when going to enter the code PLSR, there was an asterisk that all should be aware of:

** Promotion period ends Dec 31, 2018. After your promotiom ends, you will begin being billed the standard unit fee for this payment plan.

I don't know anywhere else where purchasing a LIFETIME agreement expires in less than 5 years. Wow - buying lifetime means I will begin seeing charges again in less than 5 years when you thought you were home free. Yes, I know, it's 5 years away, but the principal is the same. Shame on you Tivo.

BTW, if you remove the promotion code, the asterisk goes away. I "guess" that's a real Lifetime agreement, but tough to trust them after that sneaky code they try to slip by you.
I just tested this PLSR code out on a new account with an unsub old TiVo, the Lifetime price went from $499 to $399 without any * or dates about 2018, it just said "Rollover Promotion" I did not pay as this was just a test but after payment if there is any notice about 2018 that would be a real bummer.
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Old 04-06-2014, 08:40 AM   #10
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When I bought and activated my Roamio Pro back in December, I saw the same asterisk note when entering the PLSR code. I decided that the $100 savings wasn't worth it, so I paid full price. It was more about "peace of mind" for me.
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Old 04-06-2014, 08:44 AM   #11
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Just a guess...

IIRC, you used to be able to use the PLSR code to get the discount on a monthly subscription also.
The disclaimer makes sense in that context and it may just be a holdover from that time period.
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Old 04-06-2014, 09:05 AM   #12
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Quote:
Originally Posted by lessd View Post
I just tested this PLSR code out on a new account with an unsub old TiVo, the Lifetime price went from $499 to $399 without any * or dates about 2018, it just said "Rollover Promotion" I did not pay as this was just a test but after payment if there is any notice about 2018 that would be a real bummer.
I just tried with a new account and an unactivated 4-tuner Roamio from BB :

Select your TiVo service payment plan below:

Have a gift card?
Please call Customer Support to redeem your gift card at 877-367-8486.

Have a promotional code?
Price & terms Promotional offer
  • $399.99 / TiVo Lifetime Service Rollover Promotion

Price & terms Promotional offer
  • $14.99 / Service Only, 1 Year, Monthly Not applicable
All charges are in US Dollars

Questions about TiVo service plans? Please call Customer Support at: 877-367-8486
Add an optional extended warranty:

Compare warranty plans
  • $29.99 / 2-year extended warranty
  • $39.99 / 3-year extended warranty
  • No, thanks. I'll stay with the TiVo device limited warranty

Transaction details
Item Unit Price Tax Total Price
TiVo Service plan - $399.99 TiVo Lifetime Service plan $399.99 $0 $399.99
Total: $399.99
I don't see an asterisk. Is it possible it already got fixed?
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Old 04-06-2014, 09:28 AM   #13
tarheelblue32
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Quote:
Originally Posted by steve614 View Post
Just a guess...

IIRC, you used to be able to use the PLSR code to get the discount on a monthly subscription also.
The disclaimer makes sense in that context and it may just be a holdover from that time period.
That would make more sense. Because for lifetime, what would "After your promotiom ends, you will begin being billed the standard unit fee for this payment plan." really mean? What is the "standard unit fee" for the lifetime service plan? There isn't one. I think your guess is probably correct.
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Old 04-06-2014, 09:28 AM   #14
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Quote:
Originally Posted by steve614 View Post
Just a guess...

IIRC, you used to be able to use the PLSR code to get the discount on a monthly subscription also.
The disclaimer makes sense in that context and it may just be a holdover from that time period.
I was going to say the same thing, IMO the OP is just overreacting to a piece of boilerplate.
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Old 04-06-2014, 09:31 AM   #15
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Originally Posted by dianebrat View Post
I was going to say the same thing, IMO the OP is just overreacting to a piece of boilerplate.
In fairness to the OP, it would kind of freak me out at first if I saw that when trying to use the code. But I think upon further reflection, it doesn't mean what he (and I) initially thought it meant.
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Old 04-06-2014, 07:10 PM   #16
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Quote:
Originally Posted by jwbelcher View Post
I just tried with a new account and an unactivated 4-tuner Roamio from BB :

Select your TiVo service payment plan below:

Have a gift card?
Please call Customer Support to redeem your gift card at 877-367-8486.

Have a promotional code?
Price & terms Promotional offer
  • $399.99 / TiVo Lifetime Service Rollover Promotion

Price & terms Promotional offer
  • $14.99 / Service Only, 1 Year, Monthly Not applicable
All charges are in US Dollars

Questions about TiVo service plans? Please call Customer Support at: 877-367-8486
Add an optional extended warranty:

Compare warranty plans
  • $29.99 / 2-year extended warranty
  • $39.99 / 3-year extended warranty
  • No, thanks. I'll stay with the TiVo device limited warranty

Transaction details
Item Unit Price Tax Total Price
TiVo Service plan - $399.99 TiVo Lifetime Service plan $399.99 $0 $399.99
Total: $399.99
I don't see an asterisk. Is it possible it already got fixed?
That exactly what I got !!
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Old 04-08-2014, 06:18 PM   #17
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Bait-and-switch is not a business practice that any reputable company should be engaging in. That is something that sleazy companies like Comcast or Verizon do.
Exactly. It's dishonest, and in many cases, illegal.
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Old 04-08-2014, 08:11 PM   #18
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Plsr isn't even a great deal compared to what you can find code wise on eBay. If you want hardware with life time that is where to go.
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Old 04-08-2014, 09:24 PM   #19
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Plsr isn't even a great deal compared to what you can find code wise on eBay. If you want hardware with life time that is where to go.
Once you factor in how much you have to pay the seller to acquire those codes, you come out about the same money-wise. And I'd rather my money go to TiVo over some ebay arbitrage charlatan.
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Old 04-08-2014, 09:45 PM   #20
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Originally Posted by tarheelblue32 View Post
Once you factor in how much you have to pay the seller to acquire those codes, you come out about the same money-wise.
Not true unless you're maybe buying a basic with no minis or just a stream.

Quote:
And I'd rather my money go to TiVo over some ebay arbitrage charlatan.
Hey, I resemble that remark!
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Old 04-08-2014, 09:48 PM   #21
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Once you factor in how much you have to pay the seller to acquire those codes, you come out about the same money-wise. And I'd rather my money go to TiVo over some ebay arbitrage charlatan.
Totally inaccurate.

TiVo pro
Life time
Warranty
Tax

Around $750. Code $20 to $50.
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Old 04-09-2014, 12:26 AM   #22
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What does TiVo Service Account Status suppose to look like for lifetime?

Mine says 5: Product Lifetime Service

Is there any significance to that 5? Or am I being paranoid that it means 5 years the promotion ends? BTW, do you get 30 day money back guarantee with TiVo?
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Old 04-09-2014, 12:40 AM   #23
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Quote:
Originally Posted by BuffaloDenny View Post
What does TiVo Service Account Status suppose to look like for lifetime?

Mine says 5: Product Lifetime Service

Is there any significance to that 5? Or am I being paranoid that it means 5 years the promotion ends? BTW, do you get 30 day money back guarantee with TiVo?
The number are just the different service offerings.

Mine is 3:Account in Good Standing for my month to month boxes.

My Series 2 from 2001 shows 5: Product Lifetime Service

And it has been a lot longer than 5 years.

Here is a discussion from 5 years ago about it:

https://answers.yahoo.com/question/i...3063755AAXTPrI

You are good. Lifetime is lifetime. As long as you can keep THAT box running you are good.
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Old 04-09-2014, 12:59 AM   #24
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The number are just the different service offerings.

Mine is 3:Account in Good Standing for my month to month boxes.

My Series 2 from 2001 shows 5: Product Lifetime Service

And it has been a lot longer than 5 years.

Here is a discussion from 5 years ago about it:

https://answers.yahoo.com/question/i...3063755AAXTPrI

You are good. Lifetime is lifetime. As long as you can keep THAT box running you are good.
Cool. Nothing in my online account status indicates any type of expiration. In fact it says current plan end date N/A.
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Old 05-28-2014, 01:49 AM   #25
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Originally Posted by jwbelcher View Post
I just tried with a new account and an unactivated 4-tuner Roamio from BB :

[detail deleted]

I don't see an asterisk. Is it possible it already got fixed?
I just activated service for my new Roamio and I used the PLSR code to purchase lifetime and there is an *, actually two *. What's interesting is that on the receipt I saved from the website the date the promotion ends is missing, but I clearly remember seeing a 2018 date on the screen. Here's a cut & paste from my receipt:

Code:
Your receipt for order# xxxxxxxx
Item description                      Unit price       Promo Price      Ext. price
Item for xxx-xxxx-xxxx-xxxx              $399.99           $399.99         $399.99
Activation: TiVo Lifetime Service

Promo Code**: PLSR

Subtotal:                                                                  $399.99
                                                                   Sales tax:$0.00
                                                                     Total:$399.99

** Promotion period ends . After your promotion ends, you will begin being billed the standard unit fee for this payment plan.


Last edited by CinciDVR : 05-28-2014 at 04:56 PM. Reason: Fix spacing on receipt
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Old 05-28-2014, 04:46 PM   #26
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And even stranger, the receipt that Tivo emailed me after my lifetime service purchase includes the "**" after the "Tivo Lifetime Service" in the description, but there is no "**" explanation shown afterward, and definitely no mention of a 2018 expiration. Here's a cut & paste from my email receipt.

Code:
Thank you for your TiVoŽ service activation.

Activation Summary
-------------
Product              Description                                Qty   Item Price     Tax*      Total
S00003               TiVo Lifetime Service**                    1     $ 399.99       $ 0.00    $ 399.99
                                                                           --------------------------------
                                                                             Order Sub Total:  $ 399.99
                                                                                         Tax:  $ 0.00
                                                                                 Order Total:  $ 399.99

Order Number: xxxxxxxx-1
Order Date: 05/27/2014

Billing Information
-------------------
my name
my street
my city, state zip
Phone:my phone #

Card Number:****************
Expires:mm/31/yyyy
Name:my name

Activation Terms
------------
Your use of TiVo devices and service are subject to the terms and conditions of the TiVo User Agreement and Privacy Policy, available at www.tivo.com/legal. Activation orders are subject to credit card and pricing review. TiVo offers a 30-day money-back guarantee on your purchase.

Product Lifetime TiVo service subscriptions last for the lifetime of your TiVo device (not your lifetime), and may not be transferred to another TiVo device.

If you have additional questions on your order, visit www.tivo.com/manage and click  "View Order History"
or call TiVo Customer Support at 877-367-8486 from 7 AM to 7 PM PT weekdays and 8 AM to 6 PM PT weekends.
Please do not respond to this email. We cannot accept electronic replies to this email address.

Sincerely,

The TiVo Team

*Sales and use tax will be charged on your order based upon the jurisdiction to which the product will be shipped. In some states, the tax will be based on the no-commitment MSRP for the product (and not the discounted price you paid).

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Old 05-28-2014, 06:06 PM   #27
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I will be willing to test this if someone will buy lifetime for my Roamio Pro and in 2018 if it reverts to a monthly plan I will pay you back the $399.
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Old 05-28-2014, 06:30 PM   #28
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** Promotion period ends . After your promotion ends, you will begin being billed the standard unit fee for this payment plan.
Did anyone bother to actually read this above part of the aforementioned *? For this payment plan. The standard unit fee for lifetime is $0/month. It's obviously referring to monthly subs which have changed repeatedly even thought that promo no longer applies to monthly subs. Tivo's website is a mess, it's no wonder they have outdated/inaccurate info on there.
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Old 05-28-2014, 10:30 PM   #29
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Did anyone bother to actually read this above part of the aforementioned *? For this payment plan. The standard unit fee for lifetime is $0/month. It's obviously referring to monthly subs which have changed repeatedly even thought that promo no longer applies to monthly subs. Tivo's website is a mess, it's no wonder they have outdated/inaccurate info on there.
This TCF has enough members that have Lifetime Service TiVos that I am sure if anybody had a loss of Lifetime Service (other than some error that was corrected) it would be reported fast.
At one time I purchased a Series 2 with Lifetime Service, called TiVo and asked that the Lifetime Service be xfered to my account, it was. Two or three months later TiVo came back to me and tried to take the Lifetime Service from me because of some bad things the former owner did, I made a big stink on this Forum and with TiVo itself and ended getting the Lifetime Service back.
Lifetime TiVo service is not any scam, as of now.
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Old 05-28-2014, 10:59 PM   #30
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Hey I'm still open to anyone buying lifetime for my Pro, Scouts honor if it expires in 4 years I will pay you TWICE the money that it costs you to upgrade my Tivo right now.....
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