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Old 03-19-2014, 01:29 AM   #1
Joe39565
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Roamio Plus getting wrong channel guide data

My new Roamio Plus experience is driving me crazy.

First unit had to be returned to Tivo after a possible bad M cable card installation froze it up to where it wouldn't finish a reboot.

After getting my new replacement unit and contacting my cable provider twice complaining that my TV Guide Channels are totally wrong they tell me it is a Tivo problem.

Cable One, Biloxi/Ocean Springs, MS 39565

M Card: 514517-017-00

First 3 channels shown are 29, 88, 91 then jumps to 300 + and most are unavailable.
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Old 03-19-2014, 06:28 AM   #2
9300170
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Repeat guided setup and choose the correct cable company. If yours doesn't show up then try an adjacent zip code. If that doesn't work, then contact TiVo customer service to have a lineup created.
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Old 03-19-2014, 06:54 AM   #3
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Are you sure your card is properly paired to the box?
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Old 03-19-2014, 08:37 AM   #4
Joe39565
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Cable Provider: Cable One, Jackson County, Mississippi
Location: Biloxi/Ocean Springs, MS 39565
M Cable Card: Motorola 514517-017-00

The Guide channel listing loads properly without cable card installed but cannot view any of the channels.

Correct channel list:

2 PBS
3 Turner Classic Movies (East)
4 CBS
5 CBS
6 NBC
7 WKFK
8 NBC
9 Fox
10 CBS
11 ABC
12 PBS
13 Local Programming
14 Local Programming
15 WGN
16 Local Programming
17 HSN
18 The CW
19 FamilyNet
20 Real Estate TV
21 C-SPAN
22 QVC
23 TLC
24 CNN
25 TBS
26 USA Network (East)
27 ESPN
28 ESPN 2
29 Sports South
30 The Weather Channel
31 A&E
32 HLN
33 Discovery Channel
34 Lifetime (East)
35 MTV (East)
36 BET
37 TNT (East)
38 AMC
39 ABC Family
40 SportSouth
41 VH1
42 Comedy Central
43 Animal Planet
44 Fox Sports 1
45 Food Network (East)
46 History Channel
47 Disney (East)
48 Fox News
49 TV Land (East)
50 Nickelodeon
51 Cartoon Network
52 HGTV
53 Syfy
54 CMT (East)
55 Spike TV
56 FX (East)
57 CNBC
58 MSNBC
59 FXX
70 TV Guide
92 Local Programming
93 ACNTV
94 ShopHQ

With the cable card installed the Guide changes to display the wrong listing and only a few channels can be viewed.

Guide channel list starts at 29, 88, 91 then jumps to 300 + but most cannot be viewed.

Card shows paired and installed. So far I've had the cable company replace one card and last night called twice to pair and recheck and still the wrong guide.

Please note that I've tried doing and checking everything I possibly could on my end more than once. Not my first rodeo with Tivo and I don't have this problem with my Premiere XL though I don't need a cable card with that one to function properly.
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Old 03-19-2014, 08:47 AM   #5
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Does your cable company use SDV? If so you'll need a Tuning Adapter to get the missing digital channels.
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Old 03-19-2014, 08:51 AM   #6
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First off, Cable ONE is a Tivo partner and offers the Premiere platform as a rental option directly from them, so let's assume they know how to properly pair the CableCard.

It sounds like the <100 channels are still analog, so without a CableCard, you'll get nothing on the Roamio since it doesn't support Analog, but your Premiere XL does since it still supports Analog.

You mention you've done a lot of troubleshooting already. I have to ask, have you re-run guided setup with the CableCard installed. It appears you should have 2 options for the guide for your Zip code.

Cable ONE Jackson County - Cable (Ocean Springs)
Cable ONE Jackson County - Digital (Ocean Springs)

Have you selected the "Digital" option when setting up the Roamio?
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Old 03-19-2014, 03:47 PM   #7
Joe39565
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Thanks for all the replies.

Was expecting basically the same guide which IS NOT the case with the Roamio Plus and Cable One.

The HD channels are now mostly in the 400 channel range so it will take some time to relearn.

First time I've seen any reference to a "digital" setting, and now wondering if that will change anything.

Another thing I've found is that while I added actual HD channels to the list, we have lost a few of our favorite analog channels on the Roamio which are still available on my older Premiere XL. Wonder if those will be available in the near future, like The Weather Channel HD.
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Old 03-19-2014, 03:51 PM   #8
Joe39565
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Cable ONE Jackson County - Cable (Ocean Springs)
Cable ONE Jackson County - Digital (Ocean Springs)

The two options that showed up for me were:

Cable ONE Jackson County - Basic Cable (Ocean Springs)
Cable ONE Jackson County - Extended Basic Cable (Ocean Springs)

It didn't matter which one was picked. Resulted in the same channel list.
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Old 03-20-2014, 06:57 AM   #9
ggieseke
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If those channels are analog you will never get them on a Roamio, but there should be digital equivalents for most of them in the higher channels.
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