Originally Posted by Layluna
So, Delilah, I think your problem may be the access number and you may want to do guided set up. Sony wanted to walk me through it but I didn't want to do it until I figured out what do do about my recordings.
This is what I first suspected. I went into settings and jotted down my dial-in number ( if YOU decide to do this jot it down EXACTLY how it is displayed whether there's a 1 first or area code or dashes) then proceeded on and when I looked at the list of numbers for my city my old dial-in number was NOT on the list. I then got worried that if I changed my dial-in number that my old one would then be gone for good so instead of just changing it, I called TiVo customer service.
Yes I have an older box but I love it and use it all the time.
The customer service rep listened then asked gave me the analog/digital spiel. He asked who my phone carrier was then asked my zipcode and put me on hold for a minute.
He then came back and said "yep, your phone is now digital ".
No alternative. He said all phone service carriers would be switching to digital by the end of the year. So now I'm wondering did the rep just straight lie to me? He even offered to transfer me to billing to get a refund for the rest of the year!
Hey why did you have to call Sony?
I just switched my dial-in number and so far it seems to be downloading!
It is "loading info" and this whole process has been maybe 15min.
Thank you so much Layluna!
Not sure if this helps you or not (as I'm not sure how Sony is involved with your box)
but I didnt lose any of my recorded shows. I am not sure yet about my season passes or stuff I scheduled to record.
I went to "messages and settings" then "settings" then "phone and network" then I think "change phone settings" and then whatever option to get new number. It had me enter my area code then gave me a list. I scrolled down and picked a number (make sure to write down old one) and make sure it is local (out here we have alot of areas in the same area code)
Then I went back one step and hit "connect to tivo". It prepared, connected and everything. right now it is loading info but verrrry slowly. The customer service rep did mention that when everything goes digital it will burn out the motors of our older analog boxes.