View Single Post
Old 10-29-2007, 01:03 AM   #2
richsadams
Registered User
 
Join Date: Jan 2003
Posts: 8,853
CAVAET: These instructions are to effect TiVo's built-in diagnostic and/or repair programs called "Kickstarts". They should only be run when a serious problem has occurred. Running these programs otherwise is NOT recommended and are not necessary...they will not improve TiVo's performance or act as a preventative measure to avoid problems in the future. In other words, if your TiVo is behaving normally there is no need to run any of these processes.

If you are having problems with your TiVo First be sure everything is connected securely, TV, external hard drive, coax, power cord, HDMI, wireless adapter, Ethernet, everything that you're using, everything.

Reboot (power cycle) TiVo by unplugging it, waiting 10 to 15 seconds for the hard drive to spin down and plugging it back in. That may reset it and things may be fine afterward.

If you're still having problems you can try the following TiVo diagnostic and repair programs called "Kickstarts". Depending on which one you use, they may fix what ails it. It's recommended to run them in this order:

1. Kickstart 57
2. Kickstart 54
3. Kickstart 58
4. Kickstart 52

(EDIT: KS56 is no longer part of the TiVo software package and has been removed from this post)

These steps are for the Series1, Series2, Series3 (including TiVo HD and HDXL) models. The same processes can be run on the TiVo Series 4 Premiere and Premiere XL, models however the steps are slightly different as noted near the bottom of this post.

NOTE: You can skip steps 1 through 6 during each process by simply rebooting - unplug TiVo, wait 10 to 15 seconds, plug it back in and following steps 7 forward after that.

Also note that there are several colored text links that will display grahpic examples.

"Kickstart 57" is TiVo’s built-in diagnostic program that triggers an MFS assert (GSOD), which marks the file system as being damaged. The repair process detects and repairs inode/data problems, and then runs mfscheck to clean up database and directory problems. Kickstart 57 can help if you've received the S02 or S03 error. If you do this and the DVR recovers but the connections still fail to index, you should delete your thumb ratings. (Old single-tuner DVRs had less capacity for storing ratings than all of the dual tuner models. some people go overboard rating entire lists. This becomes especially problematic whenever you have large channel lineups as each thumb anchors multiple data objects.)
Kickstart 57 – TiVo Diagnostics:

1. Go to TiVo Central
2. Select Messages & Setup
3. Select System Reset
4. Select Restart Receiver
5. Press Thumbs Down three times
6. Press Enter
7. While the system is restarting, during the initial screen, press and hold the PAUSE button until only amber light(s) illuminate or in the case of some TiVo HD's, the red, green and amber lights.
8. Release the pause button and immediately type in the numbers 5 and then 7 on the remote (you have about 10 seconds to do this step).
9. TiVo will reboot and the GSOD screen will come on saying TiVo has encountered a serious error. It will then run the disk management tool. During this time it will look for and correct configuration problems as well as isolating any bad sectors on the hard drive so they can no longer be used.
10. TiVo will automatically reboot after the diagnostic program has completed. This may take a few minutes to a few hours.
“Kickstart 54” is TiVo’s Hard Drive Performance Test. It will run a system hard drive diagnostic and deliver a pass/fail result.
Kickstart 54 – Hard Drive/System Test:

1. Go to TiVo Central
2. Select Messages & Setup
3. Select System Reset
4. Select Restart Receiver
5. Press Thumbs Down three times
6. Press Enter
7. While the system is restarting, during the initial screen, press and hold the PAUSE button until only amber light(s) illuminate or in the case of some TiVo HD's, the red, green and amber lights.
8. Release the pause button and immediately type in the numbers 5 and then 4 on the remote (you have about 10 seconds to do this step). TiVo will restart.

NOTE: If the television screen goes blank, it is likely because the television does not support 480i display mode via a component or HDMI connection. (The diagnostic screen is displayed in 480i display mode only.) You may need to use an S-video or composite connection between the DVR*and television to see the test menus.

9. On the menu screen use the directional arrow pad on the TiVo remote to choose “S.M.A.R.T. Test”. The basic tests will run against internal and external drives simultaneously without waiting for user response when switching between the tests. It's a simple process that covers most of the bases. After that you can run the individual tests if you’d like. Keep in mind that doing so is even more manual than running the SMART diagnostics however.
Test hda = internal drive
Test hdb = external drive on a TiVo HD/HDXL
Test hdc = external drive on a Series3
10. After a few minutes to a few hours (depending on the test and the size of the hard drive) TiVo will return a diagnostic screen indicating any HDD errors.


NOTE: You can cancel the test at any time by pressing the CLEAR button.


WARNING: While the DVR is testing the hard drives, it will respond to any TiVo remote, regardless of its address setting. If you wish to use another DVR in the same room as the DVR running the tests, cover the front of the DVR running the tests with aluminum foil, a thick magazine, or some other material to block stray remote commands.



11. When all of the tests are complete, check the results:

• If the primary drive fails any of the tests, contact TiVo Customer Support to exchange the DVR.
• If the secondary drive fails any of the tests, you need to exchange the Western Digital My DVR Expander. You can process the exchange on your own by going to the Western Digital Product Replacement site OR you can call Western Digital Customer Support at 1-800-ASK-WDC (275-4932) to have an agent process the exchange.
If both drives pass all of the tests, contact TiVo Customer Support for additional troubleshooting assistance.

NOTE: If you exchange your DVR or My DVR Expander, you will lose all or most of your recordings.

Also note that false positives can happen. A drive that has "passed KS54" may subsequently fail a dedicated, extended read/write/read diagnostic software program such as WD's Lifeguard.
"Kickstart 58" is another of TiVo’s diagnostic programs. It runs fsfix with an additional option that causes it to make multiple passes over the inodes, re-hashing them and clearing collision bits.
Kickstart 58- TiVo Diagnostics:

1. Go to TiVo Central
2. Select Messages & Setup
3. Select System Reset
4. Select Restart Receiver
5. Press Thumbs Down three times
6. Press Enter
7. While the system is restarting, during the initial screen, press and hold the PAUSE button until only amber light(s) illuminate or in the case of some TiVo HD's, the red, green and amber lights.
8. Release the pause button and immediately type in the numbers 5 and then 8 on the remote (you have about 10 seconds to do this step).
9. Put the remote down and wait. The system will proceed to the diagnostic program.
10. TiVo will reboot after the diagnostic program has completed. This may take a few minutes to a few hours.

NOTE: No diagnostic screen will appear as with Kickstart 57. TiVo will simply reboot after the program is completed.

“Kickstart 52” is an "emergency reinstall" of the software. TiVo employs dual boot partitions. This allows it to start and run on one partition while leaving the second one free for updates. Once an update has downloaded and installed on the alternate partion TiVo will reboot using that partition and so on. Kickstart 52 will cause the installation of the existing version of software on the alternate root partition. Kickstart 52 may help if your DVR is continually in a "pending restart" state. The free partition may be damaged and unable to run the install. Kickstart 52 swaps the partitions and allows the software to install on the "other" partition. If this works, it's only a workaround. You'll likely see the problem again when the next rollout occurs, so keep the warranty in mind if this fix "works" for you.
Kickstart 52 – Reinstalling TiVo Software:

1. Go to TiVo Central
2. Select Messages & Setup
3. Select System Reset
4. Select Restart Receiver
5. Press Thumbs Down three times
6. Press Enter
7. While the system is restarting, during the initial screen, press and hold the PAUSE button until only amber light(s) illuminate or in the case of some TiVo HD's, the red, green and amber lights.
8. Release the pause button and immediately type in the numbers 5 and then 2 on the remote (you have about 10 seconds to do this step).
9. The service update screens will appear.
10. After a time (generally a few minutes) TiVo will automatically reboot.
==============================================

TIVO SERIES4 PREMIERE AND PREMIERE XL INSTRUCTIONS

The Kickstart processes also work with the latest TiVo models however the following actions are required:

1. Go to TiVo Central
2. Select Settings and Messages
3. Select Help
4. Select Restart or Reset System
5. Select Restart the TiVo Box
6. Press Thumbs Down three times
7. Press Enter and TiVo should restart
8. After a short time the green and amber lights begin flashing alternately. Immediately press and release the PAUSE button on the remote. **
9. Press the appropriate Kickstart command numbers on the TiVo remote (5-7 or 5-4 for example). You will have approximately 10 seconds to do this.
10. TiVo will reboot once more and then run the Kickstart process.

NOTE: Depending on the process the TV screen may go black (no MFSassert/GSOD screen will appear as with earlier models). DO NOT interrupt the process by pressing any remote keys or pulling the power plug. Most processes usually take a short time, some 10 minutes or less but they can take up to three hours depending on the diagnosis and/or repairs required. Again, do NOT interrupt the process as damage to data can occur and your TiVo may not recover.

11. When the Kickstart process is over TiVo will reboot (sometimes twice).

TiVo should fully boot up. If it hangs at the "Welcome! Powering up…" screen or goes into a reboot loop you can try pulling the power plug, waiting 15 seconds for the hard drive to spin down and plugging it back in again. If the problem continues it means that TiVo was not able to effect the needed repairs.

**NOTE: Unlike the other TiVo models, you cannot continuously hold down the pause button.
==============================================

Kickstart procedures generally leave Season Passes, Wish Lists, etc. intact, however data and recordings that were part of any bad sectors may be lost.

Good luck, let us know how it goes and if you’re still having problems.

Last edited by richsadams : 09-07-2011 at 12:40 PM. Reason: Update various procedures per TiVoJerry's advice - Clarify number key pressing
richsadams is offline   Reply With Quote