frozzbite
03-07-2011, 07:00 PM
The attitude from Tivo Australia to cancel its phone support to us is totally obnoxious. As is their communication about it.
Below is the email content that I have just sent Tivo. It will be interesting to see what, or if I get a reply from Tivo Australia.
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G'day Tivo Australia,.,"""Are you ever going to give us Aussie TiVo CUSTOMERS, who have paid a lot of money for your product, the ability to call you by telephone to fix our TiVo problems.
And please answer this question.Why did you stop us being able to call you by telephone.
I have asked this question of you many times now and there is a reluctance by who ever gets this question at Tivo, by email, to answer it.
The blatantly stupid thing about this, is of course, I can't ask you by telephone.
This isn't funny. It's a serious fault on your behalf. IN FACT I FIND IT DISGUSTING.
You must be losing untold amounts of potential customers because as they decide who to get their PVR from they will choose one with phone support.
I know that if you had had no phone support back when I bought my Tivo, I definitely would have chosen a PVR model that did."""
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After submitting an email we always get this generic message.
I reckon that the bit about 'relevance' is a joke,.,a very poor one.
'''Thank you for submitting a question or suggesting an article for the TiVo support site.
Your questions help us to make the TiVo Service more relevant to you.'''
Below is the email content that I have just sent Tivo. It will be interesting to see what, or if I get a reply from Tivo Australia.
========================================================
G'day Tivo Australia,.,"""Are you ever going to give us Aussie TiVo CUSTOMERS, who have paid a lot of money for your product, the ability to call you by telephone to fix our TiVo problems.
And please answer this question.Why did you stop us being able to call you by telephone.
I have asked this question of you many times now and there is a reluctance by who ever gets this question at Tivo, by email, to answer it.
The blatantly stupid thing about this, is of course, I can't ask you by telephone.
This isn't funny. It's a serious fault on your behalf. IN FACT I FIND IT DISGUSTING.
You must be losing untold amounts of potential customers because as they decide who to get their PVR from they will choose one with phone support.
I know that if you had had no phone support back when I bought my Tivo, I definitely would have chosen a PVR model that did."""
=======================================================
After submitting an email we always get this generic message.
I reckon that the bit about 'relevance' is a joke,.,a very poor one.
'''Thank you for submitting a question or suggesting an article for the TiVo support site.
Your questions help us to make the TiVo Service more relevant to you.'''