New Premiere DVR - cable mapping question

[Centexhokie]

I just purchased and installed a Premiere XL. When the cable guy, Grandecom here in Texas, installed the CableCard, I thought everything was fine, but found that one of our channels which is supposed to be showing CBS and Tivo lists as CBS is actually showing LoneStarSports. Anyone had a channel receive the wrong signal for that channel? If so how did you get it fixed?

On another note, I was at first frustrated by the interface speed then I ran a direct cable from my router to the box and it made a huge difference. With that in mind I relocated by Wireless N router to give a better signal and got results similar to the long cable that I had run across the ground to check. All of that to say, the interface speed was in the internet signal, not the Tivo box.

[rocko]

http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html

[Centexhokie]

http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html

Thanks, but the problem is not with the TIVO lineup. Maybe I didn't make that clear. Tivo shows the information for the network (CBS) that should be on the channel. The actual programming however is showing channel 131 where 802 should be.

[Centexhokie]

I think this is a cable company problem, but so far they have been unable to solve it. Surely someone has an educated opinion as to whether it is a TIVO problem or a cable company problem and what it might be.

Any input would be appreciated.

[TarHeelGal]

I recently got my first tivo and had the same problem... guide showing a different station than what was being aired. I ran the guided setup again and answered the few questions about what I was suppose to receive on channels (had to use my cable's ch line up to make sure I answered correctly) that fixed my problem and I've been good to go since. Hope that helps.

[Centexhokie]

Thanks TarHeelGal. I've run the setup a few times to see if it would update, but I am still getting the one SD channel (what should be 131) feeding on channel 802 a HD channel. Tivo correctly maps 802 as CBS, but the feed is not CBS. The cable guys are working on the problem, but I just want to make sure that it is on their end and not some way that it is on Tivo's.

[thornev]

I had the same problem. The solution was to hookup a Tuning Adapter provided by the cable company. Apparently, the Tivo Premiere cableCARD was unable to handle all my cable company's authorization protocols for the premium channels. Specifically, I was getting a black screen on 3 HD channels, and 2 channels had the wrong program content. thorne

[Centexhokie]

I had the same problem. The solution was to hookup a Tuning Adapter provided by the cable company. Apparently, the Tivo Premiere cableCARD was unable to handle all my cable company's authorization protocols for the premium channels. Specifically, I was getting a black screen on 3 HD channels, and 2 channels had the wrong program content. thorne

Thanks for the information. I will talk to them about that.