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View Full Version : Tivo has not billed my account - I received TIVO

sirpumpkin
03-31-2010, 01:21 PM
Tivo has not billed my account. I received my premiere yesterday. I ordered it with lifetime service included. The lifetime service has not been applied to my account (I'm using the 7day trial).

So my question is as follows:

Has everyone who received a tivo been billed?

If you ordered lifetime subscription is it showing up on your account?

Should I just order another lifetime subscription to activate my tivo?

Any comments are appreciated!
SugarBowl
03-31-2010, 01:24 PM
I would call tivo customer service.
dilbert27
03-31-2010, 01:26 PM
And yes if you got the Tivo and have not been billed for it it is stealing. :D
ldobson
03-31-2010, 01:26 PM
I think you will find that Tivo did a 'AUTH ACK' on your payment method which is a HOLD which will fall off your credit card in a few days, they will follow up with a CAPTURE which will debit the amount owed for TiVo. Dont worry they havent forgotton about it.
matguy
03-31-2010, 01:30 PM
My purchase is still pending with my bank since Saturday and my Tivo shipped on Monday.
sirpumpkin
03-31-2010, 02:19 PM
I called the customer service number and they said to wait 48 hours for tivo to activate. But when I log on to Tivo.com/manage I don't see my new DVR as active.

If you ordered tivo directly w/ lifetime, did it come activated?
sirpumpkin
03-31-2010, 02:21 PM
And yes if you got the Tivo and have not been billed for it it is stealing. :D

Speaking of stealing... took me 5 hours to get the tivo working yesterday. But I won't send Tivo or Comcast a bill. Don't worry I'm not trying to steal, I'm sure Tivo will bill me. :cool:
BlackBetty
03-31-2010, 02:23 PM
If you ordered tivo directly w/ lifetime, did it come activated?

Yes. My two boxes are listed under my account prior to me receiving them via UPS.
DPF
03-31-2010, 02:24 PM
I called the customer service number and they said to wait 48 hours for tivo to activate. But when I log on to Tivo.com/manage I don't see my new DVR as active.

If you ordered tivo directly w/ lifetime, did it come activated?

I have not recieved mine yet, it's due to arrive this afternoon. However, on tivo.com it shows as already activated. I am even able to change the name already :). Of course, that won't be applied til I do GS. I ordered Lifetime with the Premiere.

-DPF
tomm1079
03-31-2010, 02:47 PM
I have not recieved mine yet, it's due to arrive this afternoon. However, on tivo.com it shows as already activated. I am even able to change the name already :). Of course, that won't be applied til I do GS. I ordered Lifetime with the Premiere.

-DPF

exactly the same thing with mine...

already named it and everything :)
sirpumpkin
03-31-2010, 03:13 PM
Hmm... I'll call Tivo and work through this. Thanks for your comments.
ldobson
03-31-2010, 03:15 PM
Yep the Premiere is listed in my account, it replaced a previous TiVo not sure if that makes a difference
jmill
03-31-2010, 04:43 PM
Do you have your TiVo under "Order History". What does it say there?