Mising_Program_Rekey?

[morac]

I noticed that HBO HD isn't coming in on either my TiVo or my Cable Box. The rest of the HBO channels work as well as other HD channels (including Showtime and Starz). It's just HBO HD that isn't coming in as far as I can tell.

The conditional status screen for the card shows "CA Enable: unknown" and "Auth: MISSING_PROGRAM_REKEY" for the channel.

Does this mean there's something wrong with the channel or my account? Since it also affects an HD cable box (with an M-Card in it), I'm sure it's not a problem with the card in my TiVo.

After 4 calls to Comcast (1 mis-transfer, 1 hang up, 1 clueless operator who put me on hold indefinitely and another who told me "you don't get HBO"), I gave up and scheduled a technician.

[mchief]

I would suspect an accounting screw-up. A few years ago, all my premium channels quit. Comcast finally sent a truck, took a week. I realized during that time that I really didn't miss the channels. When it was fixed in the account, I told them to give me credit for the outage and cancel the premium channels. Got a lot of sorry, sorry, etc. Still living without, Netflix instead.

[morac]

Well if all my premiums went out I would think it was an account issue, but only one went out. I don't think Comcast breaks out billing codes by individual channels.

Unfortunately I couldn't find a competent CSR to check. One guy kept mumbling something out channels being removed and maybe that they removed HBO from my channel line up. The last one said I don't received HBO even though I've had it as part of my package for the last 2 years. :rolleyes:

I wouldn't want either of those CSRs messing around in my account. I'm currently going the twitter route which seems to be going a bit better.