CrispyCritter
08-16-2009, 09:44 AM
Has anybody else had any new issues with cablecards for Comcast in Montgomery County, MD?
On Thursday we lost the ability to tune the 6 or so Encore movie channels (ch 150, 152, etc) on both our S-type cablecards. We get the cablecard "contact Comcast for service" screen popping up. Comcast swears they haven't done anything with those channels - they remain part of Digital Preferred service which we have had for 3+ years.
On Saturday, one cablecard lost the ability to tune any encrypted channel. It can still get the HD locals and pulblic television, as well as the basic service channels. When tuned to an encrypted channel, we just get a gray screen (though we still get the service screen on the Encore movie channels). I've tried normal things on my end such as unplugging the TiVo, and ejecting and reseating the cablecards - no changes.
It looks like Comcast is doing something with cablecards here. My theory is that they are gradually enforcing pairing. (I'm on my third TiVo with these cablecards and have not ever had to contact Comcast for re-pairing, so Comcast does not have correct Data and/or Host numbers for me).
Other than one rep sending a note to Engineering, I haven't been able to get any serious attention from Comcast (lots of hits and initialization hits)- I'll wait until the tech visits on Tuesday before I attempt to escalate.
Is anybody else in the area noticing anything, especially with the Encore channels?
On Thursday we lost the ability to tune the 6 or so Encore movie channels (ch 150, 152, etc) on both our S-type cablecards. We get the cablecard "contact Comcast for service" screen popping up. Comcast swears they haven't done anything with those channels - they remain part of Digital Preferred service which we have had for 3+ years.
On Saturday, one cablecard lost the ability to tune any encrypted channel. It can still get the HD locals and pulblic television, as well as the basic service channels. When tuned to an encrypted channel, we just get a gray screen (though we still get the service screen on the Encore movie channels). I've tried normal things on my end such as unplugging the TiVo, and ejecting and reseating the cablecards - no changes.
It looks like Comcast is doing something with cablecards here. My theory is that they are gradually enforcing pairing. (I'm on my third TiVo with these cablecards and have not ever had to contact Comcast for re-pairing, so Comcast does not have correct Data and/or Host numbers for me).
Other than one rep sending a note to Engineering, I haven't been able to get any serious attention from Comcast (lots of hits and initialization hits)- I'll wait until the tech visits on Tuesday before I attempt to escalate.
Is anybody else in the area noticing anything, especially with the Encore channels?