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View Full Version : Comcast Tivo Review (Long Read)


Gmaxx
06-22-2009, 08:28 PM
In a huge turn of events for me, I have been coaxed into leaving Directv by frequent rain fade and pressure from the better half to remove the ugly dish from the side of our house.

Enter Comcast. I hate Comcast. I got hosed by them for their high speed internet for a couple of years while waiting for Verizon to bring DSL to my house. I'm sure everyone knows the deal. You want HSI from Comcast without their TV service? That'll be $63 a month. :eek:

So I'm debating biting the bullet and dealing with Comcast in my wallet rather than missing shows when it rains. :mad: I'm also done with the ugly dish on the side of the house too, (well my wife is that part.) After doing a little research online and seeing a commercial or two about Tivo being on Comcast now I realize that my once huge savings over cable has gone the way of the dodo. Can it be possible that having Verizon phone service and 3Mb DSL and Directv can cost as much as Comcast's Premier pack? It sure is. It's about $20 cheaper for Comcast. :eek: No dish on the side of my house? Check. Cheaper every month even after the promo period? Check. 30Mb internet service? Check. TiVo? Check. :up:

I have had Directv and TiVo for about 10 years or so. I was hesitant to leave but the rains came when the Laker's and Magic were in OT in game 5 and I said that's it, I'm done with this.

Install day comes and I'm pleasantly surprised by how friendly and knowledgeable the installer is. He went over and above the call of duty. He replaced the line from the pole and everything in between my TV's. He checked signal strength at each TV. He made sure everthing worked and that I speed checked the internet to make sure I was happy before he left.

Now on to the Tivo's. Right out of the gate these boxes are not new (standard Comcast procedure) but they are quick. The installer prepared me for the fact that they were a little slow and buggy but I had already read that online so I was expecting this. But it didn't happen. I had a series two Directivo in my bedroom up until last Thursday. I know how slow these boxes can be. Start up a season pass, go make a sandwich, come back and hopefully its done. :eek: Not so with these ones. I've tried everything so far at least once. I've added about 10 Season Passes. Season Passes take about 10 seconds to finish. Enter the guide then switch to On Demand. Barely a hesitation. Page up and down in the guide take less than a second. The only place I've found that can take a second or two is advancing in the guide to later times. Perfectly acceptable though. The integration with the On Demand is seamless. Scrolling through the selections is easy and only occasionally is there a "please wait" message while it loads up the next screen. The longest I've seen that mesage is 2 seconds. This flies in the face of every other thing that I've read online and even what the installer told me. Some other complaints that I read about were the lack of a recently deleted folder, but there is one on there now. There are no networking features to speak of other than with On Demand programs, you can start in one room and finish in another. Also, when you watch an On Demand program it goes into a Saved On Demand folder where you can pick up and watch again without having to hunt for the program in the menus again. Shows you watch On Demand are in this folder on both TiVo's. Dual live buffers is another thing that was greatly missed on my HD DVR's from Directv. It is implemented well on these boxes. My favorite difference between the standard Comcast DVR and these TiVos's is in the guide. There are seven lines as compared to five in the standard box, and there are NO ads!

I'm sure that there are some issues that I've yet to find but as of this moment I have two HD ComTiVo's that are working well. There really is no comparison between a standard Comcast DVR and these boxes. If you are already on Comcast and don't want to lose On Demand, or pay the upfront fees for a "real" HD TiVo then it's a no brainer. Give it a try. If you don't have a good experience with it and they can't make it right, go back to the regular box. Thanks for reading. :)

kmill14
06-25-2009, 11:22 AM
Great post. You should put this up on avsforums as well (under the HD Recorders section) since ComcasTivo has always been a hot topic over there.

billyacc
06-25-2009, 01:49 PM
Where do you live? It is still not an option where I am, and I am in Comcast's backyard!

Gmaxx
06-25-2009, 04:24 PM
I'm in the suburbs north of Boston. I have read somewhere that Comcast is just about ready to deploy these TiVo's in Chicago but I haven't seen or heard anything else about where they will be after that.

I did post the review on avsforum as well.

It's now been a week and the only strange thing that I have seen is that a certain channel (playboy channel in Spanish, of all things, channel 453 in my area) will not leave my favorites list. I have unchecked the channel in the menu on both of my TiVo's but to no avail. It still shows up. I have tried checking the box and then unchecking it again and no dice. I can still see the channel in the guide.

The buffer for HD channels is surprisingly short. It's only 20 minutes on my bedroom TV (fixed res of 720p.) On the living room TV it's only 10 minutes (fixed res of 1080i.) On the SD channels it's 45 minutes I think. (I didn't verify the sd time.) Other than these two minor issues, It has been smooth sailing for a week straight. No missed recordings, or anything out of the ordinary for that matter.

I did also want to mention that I did a comparison test of the video some guy (Steve Garfield I believe) posted on the web, where he changed the option in the guide to only show HD channels and it took about a 53 seconds to complete. I did the same test and it took about 3 seconds. That's quite an improvement I'd say.

robr
07-06-2009, 09:44 PM
Wow... you sure you're not me? I just went through the same process tonight, and I am also north of Boston. I received a 'triple play' Comcast flyer in the mail today. $99/mo for 2 years for TV (including HD package, Basic tier ie up to channels 100, HBO for 2 years, on demand, $200 cash back in the form of a check, not a credit to the account and 12/2 internet speeds). $3/month for a cable modem, $4/month in tax. The DVR was free for 6 months, then another $10/month, and no additional costs for TiVo. $61 install fee for TV and phone and porting my current number (it was $5 more for unlisted service which I have with Verizon now, but they were willing to list the number under any name I wanted for free so I chose a completely ludicrous name that will have people scratching their heads).

I have also had DTV for 10 years, and am VERY attached to it, but the DVR is useless when it comes to searching for shows. I mean seriously useless unless you know the exact name of the show you want and are trying to set up a 'season pass'. My wife curses the day I ordered the DTV HD package, had their HD-DVR installed and sold my TiVos (highly modded) on eBay. I also have Verizon for phone and internet (3/1 speeds). Between the DTV and Verizon bill, I'm paying $155-160/month.

So, the first thing I did was took the guys number down, then went and found the price of a TiVoHD (refurb for 199) and 2 years service. Then I checked out the latest reviews of Comcast's TiVo service expecting to see the same reviews I read last year, but was amazed to hear how much it had improved. I call DirecTV to find out if I'm still in a contract and talk to customer retention. They say I am, it'll be $50 to cancel and when I explain why they try to tell me a) TiVo is coming "soon" (yeah, I know the deal... but I'm tired of soon) and b) I should talk to their bundle group. So the "bundle group" says they can knock $15 off my bill, but that's it.

OK, so now I'm intrigued enough to call the guy back. I ask what happens if I move? He says if it's a Comcast area, they charge me another $61 to move my stuff, or if it's not I just fill out a form and am released from my contract. He also explains I can move from the 12/2 internet to 16/2 for $10 or 22/5 for $20. Wow... I'm a tech geek, I love bandwidth. I look over the channel listing for $99 and show my wife ... she notes that we need the $119 tier, not the $99 tier. She points out a bunch of kid channels our kids watch (sprout, nick kids, etc). So with taxes, we're at $126. I really want faster internet, so I went with 16/2 so that's $136 and after 6 months, I have to pay for the DVR, so that's $146. The guy then points out HEY (sucker), for $156 you get 22/5 and every channel we have... Starz, HBO, Showtime, Movie Channel, and Starz has a deal with Pixar/Disney so those moves are all On Demand. I see the gears churning in my wife's head thinking about what this means for TiVo and OnDemand.

So ..... in the end...... I didn't save myself a red cent. I just signed up. They're coming next week. We barely watch TV as it is, kids watch very little, but whoever came up with that promotion is a genius... they saw me coming a mile away. Bottom line though is we CANNOT wait to have TiVo again and that alone would have probably been enough for my wife to talk me into leaving DTV after 10 years. Throw in all that other junk (especially going from 3/1 internet to 22/5) and as hard as it was, it was a no brainer.

I'm really glad to read the OPs review above and it makes me feel a lot better about saying goodbye to DTV and hello to SATAN....er.... Comcast after 10 years without cable.

robr
07-06-2009, 10:08 PM
Gmaxx, which Motorola box did you get? Is this the new one? Want to make sure they bring me the good stuff :).

Gmaxx
07-07-2009, 04:24 PM
Gmaxx, which Motorola box did you get? Is this the new one? Want to make sure they bring me the good stuff :).

It is indeed the newer styled box. I believe the model number is 6416. Here is a picture of what it looks like.

http://news.cnet.com/i/bto/20070108/DCH6416_front_top_nb_270x73.jpg

This is the box that I have two of. The installer said that these are the only boxes that they put the TiVo software on. They are still working great and I'm not upset at all with the change. I really did think that I would miss all of the HD channels that aren't on Comcast but, with all of the shows and movies in HD On Demand I have been more than satisfied with it. And guess what. It has rained almost the entire time that I've had Comcast and I haven't lost signal once!!! :p

You will be pleased with the internet speeds... I downloaded a 1.4GB, that's right, Gigabyte! game demo in about 10 minutes on the 360. On my dsl it would have taken an half hour.

robr
07-07-2009, 05:59 PM
It is indeed the newer styled box. I believe the model number is 6416. Here is a picture of what it looks like.

http://news.cnet.com/i/bto/20070108/DCH6416_front_top_nb_270x73.jpg

This is the box that I have two of. The installer said that these are the only boxes that they put the TiVo software on. They are still working great and I'm not upset at all with the change. I really did think that I would miss all of the HD channels that aren't on Comcast but, with all of the shows and movies in HD On Demand I have been more than satisfied with it. And guess what. It has rained almost the entire time that I've had Comcast and I haven't lost signal once!!! :p

You will be pleased with the internet speeds... I downloaded a 1.4GB, that's right, Gigabyte! game demo in about 10 minutes on the 360. On my dsl it would have taken an half hour.

Thanks! If you get a chance can you double check the model number? I want to know what I'm talking about when the tech shows up without it :).

robr
07-07-2009, 09:17 PM
Is it possible you have the DCH3416 rather than the 6416? They look very similar but I can't find any info on the 6416 supporting TiVo, only the 3416.

Looks like they are essentially the same box if this is accurate.. found this on DSL reports
DCH64xx has analog and digital tuners.
DCH34xx is digital only.

Wonder if it's possible to upgrade the drive as you can in a DirecTV HDDVR

Gmaxx
07-08-2009, 09:39 PM
Is it possible you have the DCH3416 rather than the 6416? They look very similar but I can't find any info on the 6416 supporting TiVo, only the 3416.

Looks like they are essentially the same box if this is accurate.. found this on DSL reports
DCH64xx has analog and digital tuners.
DCH34xx is digital only.

Wonder if it's possible to upgrade the drive as you can in a DirecTV HDDVR

robr, you are correct. I have two 3416's NOT 6416 as I posted. That was a typo.

I don't know if you can upgrade the drive in these boxes. They are owned by Comcast so I doubt they would be too pleased if you cracked it open for any reason.

I can tell you that most of the shows that I want to watch are On Demand, so there is no reason to record them anyways. I haven't even made a dent in the storage space of these boxes because of this reason. Let us know how it goes once you get installed. Hope all goes well. :up:

bkdtv
07-08-2009, 09:52 PM
You cannot upgrade or expand capacity on Comcast's Motorola DVRs.

robr
07-09-2009, 10:55 PM
You cannot upgrade or expand capacity on Comcast's Motorola DVRs.

Perhaps it's not supported, but apparently you can to some extent. A quick google turned up some how-to info, and I suspect a bit more looking on my part would likely turn up more detailed info.

http://dcortesi.com/2005/05/04/motorola-dct6412-comcast-dvr-30-second-skip/

bkdtv
07-10-2009, 08:23 AM
Perhaps it's not supported, but apparently you can to some extent. A quick google turned up some how-to info, and I suspect a bit more looking on my part would likely turn up more detailed info.

http://dcortesi.com/2005/05/04/motorola-dct6412-comcast-dvr-30-second-skip/There is no method, hack, or workaround available -- supported or unsupported -- to increase capacity on any shipping Motorola DVR. Recent Motorola DVRs have eSATA and USB ports, but they do not allow capacity expansion. You can replace the hard drive in a Motorola DVR, but the firmware is "hardcoded" to use the maximum capacity of the SKU (i.e. 160GB) regardless of the drive you install.

robr
07-10-2009, 08:28 AM
There is no method, hack, or workaround available -- supported or unsupported -- to increase capacity on any shipping Motorola DVR. Recent Motorola DVRs have eSATA and USB ports, but they do not allow capacity expansion. You can replace the hard drive in a Motorola DVR, but the firmware is "hardcoded" to use the maximum capacity of the SKU (i.e. 160GB) regardless of the drive you install.

It sounds like from what I've read, and I will grant you that's not much, that some people were able to add a 2nd hard drive internally and that the first 160GB of the second drive worked to expand the box to 320GB. That's at least the understanding I got from a quick scan through the URL I posted earlier, but I may have misread in my haste.