Michael_M
03-11-2009, 01:37 AM
Since November I have been working with Comcast and TIVO on the following problem
I have 3 series3 boxes - after working perfectly for 18 months - I lost channels -- 0-99 okay; about 20 channels out (says searching for signal) in the 101-199, about 20 channels in the 201-299. No Showtime. Lose about 50% of music channels.
HBO is okay; 2-99 okay; HDTV channels all ok except for Showtime. It is the same for all 3 boxes. TIVO says it is comcast problems becasue it happens on all 3 boxes. Comcast says it is a TIVO software problem.
This all started in November 08 -- was out for a month came on for two weeks, then out again. Always the same channels going out
I have had Comcast rebuild my account -- had TIVO level 2 support go through all the diagnostics -- just before Comcast was to come out for the 3rd time -- it all came back on -- I did a complete erase on one box so they had to reinstall the existing cards and it worked perfectly. I had all the channels I was supposed to have for a month --now it is happening again.
I am very burnt out and need some fresh ideas about how to get TIVO and Comcast to work together to resolve this -- somehting obviously changed since everything worked perfectly for 18 months -- No one wants to admit anything
Please help I am drowning here -- Comcast basically is saying that should just get rid of my tivo boxes -- yeah right I have over 1000 dollars invested in boxes.
Michael M
I have 3 series3 boxes - after working perfectly for 18 months - I lost channels -- 0-99 okay; about 20 channels out (says searching for signal) in the 101-199, about 20 channels in the 201-299. No Showtime. Lose about 50% of music channels.
HBO is okay; 2-99 okay; HDTV channels all ok except for Showtime. It is the same for all 3 boxes. TIVO says it is comcast problems becasue it happens on all 3 boxes. Comcast says it is a TIVO software problem.
This all started in November 08 -- was out for a month came on for two weeks, then out again. Always the same channels going out
I have had Comcast rebuild my account -- had TIVO level 2 support go through all the diagnostics -- just before Comcast was to come out for the 3rd time -- it all came back on -- I did a complete erase on one box so they had to reinstall the existing cards and it worked perfectly. I had all the channels I was supposed to have for a month --now it is happening again.
I am very burnt out and need some fresh ideas about how to get TIVO and Comcast to work together to resolve this -- somehting obviously changed since everything worked perfectly for 18 months -- No one wants to admit anything
Please help I am drowning here -- Comcast basically is saying that should just get rid of my tivo boxes -- yeah right I have over 1000 dollars invested in boxes.
Michael M