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semcclure@mac.co
01-01-2009, 11:06 PM
I'm having trouble getting my Western Digital 500 GB "My DVR Expander" (purchased from TiVo about 6 months ago) to install. I've plugged everything in the order outlined in the instructions and the TiVo says it cannot detect an external storage device. The cable seems loose on the TiVo unit -- has this been a problem for others? Any advice? Thanks. Suzanne.

Lenonn
01-01-2009, 11:31 PM
The e-SATA cable being loose is a common problem from what I've seen on the boards. You might want to check that out. Also, you might want to buy a better cable as - well, the ones that come with the drives aren't the highest quality.

richsadams
01-02-2009, 03:29 AM
Welcome to the forum. The most common cause for what you're seeing is a bad eSATA cable/connection. The recommended SIIG Serial ATA external cable (http://www.provantage.com/siig-cb-sa0111-s1~7SISE00F.htm) is less than $10.

Other cable recommendations (Section III, #26) and troubleshooting advice:

Official eSATA Drive Expansion and Drive Upgrade FAQ (http://www.tivocommunity.com/tivo-vb/showthread.php?p=5616160#post5616160)