My new HD TiVo has hard drive faults.

[hogarth27]

For some reason, two messages on this topic I thought I had entered are not there.
In short, then.
Obvious fault of picture breaking up several times and I'm sure that it is hard drive fault.
I'm assuming that the guarantee is longer than the one month I've had it.
How do I get it replaced?


thanks

[magnus]

How many times do you need to ask the same question?

http://www.tivocommunity.com/tivo-vb/showthread.php?t=414620

call Tivo

[donnoh]

Try looking here. They are generaly helpful with a new Tivo owner.

http://www.tivo.com/abouttivo/contactus/phonesupport.html

[bkdtv]

Your picture will break up if the signal is too weak or too strong.

What provider do you have, and when you tune channels with breakup, what signal levels do you see on the Settings -> System Information -> DVR Diagnostics screen? If you see a lot of RS Uncorrected errors, then that tells you the problem is your cable signal, not the hard drive.

[hogarth27]

I hope those who replied before will see this one.
Yesterday (1/3/09) it happened again and I was ready. IO was watching the football game on NBC's local channel, through Time Warner's cable 906.
The flickering started, so I immediately started recording it.
I checked all the area stations, no static, and several others on different tiers of Time Warner.
Then I checked the football game on the other TiVo, which is split off the same cable as the one I was watching, and does not get the higher tiers, so was on the cable's channel 6. No static.
And then for good measure, I checked the connection straight through cable to the TV's tuner, and it was fine too. And playing the tape of 906 did show the faults.

(Today I wondered if the other item the TiVo was recording on an HBO channel at the same time would show any static. Since it was a movie I want to watch without having seen it, I fast fast forwarded it and only watched the bottom 1/4th of tjhe picture. No static.)

On one of the trips back to see if it was still doing it, it was just as bad, then worse, then the TiVo pop-up telling me it couldn't find the signal, then back to static etc. etc. etc..

I imagine this throws out entirely my hards disk assumption.
And since the first time it was the ABC station that did it lessens the likelyhood of the station being at fault.
Is there anything I could do, beyond checking all connections?
Thanks
(It wasn't a good game anyway.)