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View Full Version : used tivo box will not re-activate

sporran
08-09-2008, 04:14 PM
Hi everyone, I recently purchased from ebay uk, a used upgraded to 120gb Tivo, and on Tuesday 5th, rang Tivo customer service to re-activate the box. Set up the monthly dd for £10 and waited. Nada. Numerous calls to Tivo cs and informed of a U.S. problem etc., try daily forced calls etc., still nothing. The box rings and connects, checks account status, sets the clock, and hangs up. calls are always successful, status stays on 8,closed. I know some are having similar, any ideas as to what I should do? or is this the beginning of the end for a series 1?
Any information gratefully received.
Automan
08-10-2008, 06:32 AM
Did you give them the system serial number from the "System Information" page on Tivo or the label on the back?

They have be known to be different and only the one displayed in "System Information" is accurate.

Also of course Tivo UK service via Sky reps is a little poor :(

Automan.
pauljs
08-10-2008, 08:17 AM
This thread may help

http://www.tivocommunity.com/tivo-vb/showthread.php?t=392168
TrainManG
08-10-2008, 10:50 AM
Try asking them to 'snooze' the box if your account shows up on their system as active. It'll give you about 5 days and may kick the system in the US into gear.

Geoff.

(Back from the US with interesting news!!)
gazter
08-10-2008, 11:10 AM
(Back from the US with interesting news!!)

Which is
sporran
08-10-2008, 12:11 PM
Hi guys, Thanks for the replies.
Automan: yes the serial no. was taken from system info
pauljs: thanks for the thread. interesting, we might be stuffed!
TrainManG: just got off the phone to cs, they cannot snooze the box as the system is down due to someone in the U.S. tivo end , going on holiday till mon 11th? anyway they have numerous people with boxes unable to activate so am not alone, but still fed up, they will try again tomorrow . What is the interesting news from the U.S.?
wish we could have the same new Tivo box the americans are lucky to own!


sporran
TrainManG
08-10-2008, 02:07 PM
Will inform all soon. Checking my facts.
Had a trip to the US to find out what is going on with the UK side.
You'll all be horrified!
sporran
08-10-2008, 02:23 PM
well that does not sound good!
blindlemon
08-10-2008, 03:21 PM
Will inform all soon. Checking my facts.
Had a trip to the US to find out what is going on with the UK side.
You'll all be horrified!LOL - let me guess: they're relaunching with a Series 3 HD freesat machine in October and the problems with reactivation are a result of the server upgrades required to support it? ;)
pauljs
08-10-2008, 03:38 PM
..and when they launch the new UK S3 they will cut off the old S1 service as we will all buy new ones anyway!
mista_c
08-10-2008, 03:55 PM
If this is the beginning of the end for S1, then we could always roll our own guide data (for those of us with networked tivos anyway)
Automan
08-10-2008, 05:29 PM
If this is the beginning of the end for S1, then we could always roll our own guide data (for those of us with networked tivos anyway)

And make the data accuate and include all channels :)

Automan.
Automan
08-11-2008, 01:45 PM
Will inform all soon. Checking my facts.
Had a trip to the US to find out what is going on with the UK side.
You'll all be horrified!

Are you ready to break the bad news yet?

Automan.
mikerr
08-11-2008, 01:53 PM
The new US system cannot handle new S1 (UK) subscriptions ? (well we kind of know this bit)
..the news might be that they aren't going to fix it !

i.e. no new lifetimes, and no transfers or re-activations.
TrainManG
08-11-2008, 02:39 PM
The new US system cannot handle new S1 (UK) subscriptions ? (well we kind of know this bit)
..the news might be that they aren't going to fix it !

i.e. no new lifetimes, and no transfers or re-activations.

If you hang on until Wednesday or Thursday - when I've confirmed all that I learnt - I will inform all.

Don't panic - YET!!

Geoff.
riko
09-03-2008, 01:45 PM
Is this a problem? I'm thinking of getting a second hand tivo but it will be useless if i can't re-activate it to get guide data.

thanks

graham
6022tivo
09-04-2008, 06:10 AM
If you hang on until Wednesday or Thursday - when I've confirmed all that I learnt - I will inform all.

Don't panic - YET!!

Geoff.

:confused::rolleyes::eek::eek::eek: Interested to know your findings???? :confused::confused::confused:
mikerr
09-04-2008, 06:48 AM
That was a few thursdays ago, here's the thread:
the state of status in the states (http://www.tivocommunity.com/tivo-vb/showthread.php?t=402249)