Brighthouse Central Florida - Tuning Adapter Coming Soon!

[Okeemike]

We'll see what this resolves. Since both of my TAs were installed, I've had nothing but problems. Missing channels, TA rebooting, ALL channels go missing....you name it.

As far as I'm concerned, this thing is a giant piece of garbage.

[hthomson]

Well, it appears that BH has pushed out 801. The one TA that hasn't worked correctly in a few days is now working. Let's see how it goes.

[orangeboy]

Well, it appears that BH has pushed out 801. The one TA that hasn't worked correctly in a few days is now working. Let's see how it goes.

Oh sweet! Look at that! I didn't experience any of the issues discussed when I had 701, and hopefully this will prevent any of them from occurring :)

[eaayoung]

I got the 801 update last night. Woke up to a flashing TA this morning. Had to restart the TIVO to get the TA work. Hopefully, this will end the weekly reboots for the TA.

[tivoknucklehead]

got 801, it hopefully will fix the TA reboots, it did fix losing the first item on the To Do list every time I restart the Tivo. The only issue I still have is no guide data for 90% of the new channels

[joelkfla]

Prior to the update, the only channel I was not receiving was "This TV", which the TiVo said was "not provided by the Tuning Adaptor."

After the update, "This" comes in, and I see no other problems.

I started getting the Guide data for the rest of the new channels a week or 2ago, when the TiVo received the latest Lineup Change.

Also, after the latest Lineup Change, it looks like my Suggestions have started recording again, although TiVo still seems to be considering only Thumbs that have changed in the past couple of weeks.

[cavalier]

Hmmm! Looks like my cunning strategy of staying completely oblivious to updates in the BrightHouse CFL - SDV land has paid off handsomely... ???

Noticed this past Thursday that I was missing Encore channels. Recalled that I had tried to re-arrange my pricing in early Februrary and probably hadn't checked the channels since and it just got deactivated. Round and round with customer service and they say oh no it's activated and I say durrr hit it again and they say we'll send out a tech.

Tech arrives today, checks the signal, checks the pole, checks the line into the house, can't understand why the channels are missing "Your signal is fine!". Calls Tech second level, second level comes by, looks for 5 seconds and says "SDV."

Those sneaky bastards.. .LOL.. no postal mail? No notice? Just quietly gonna delete channels on me are ya?

Second level left to go pick up a tuning adapter. Twenty minutes later a customer service lady calls me and warns me that it's gonna be $3.80 a month for the adapter, do I still want to him to come back? What choice do I have, lady, there's gonna be more channels on SDV! Ok that was inside voice, outside voice I said, what choice do I have, there's gonna be more channels switched than not! Hehahermn... well more charming...

Anyhoo. Dude comes back, we plug it in, it doesn't work. (he too "pish pish'd" the included TA coax cable and made his own -- out of the extra slack in one of my existing coax! Hmpf! Hello macgyver..)

I call TiVo support at this point which, I must say, THANK YOU "PATRICK", they were on the ball and checked all sorts of things but unfortunately ran out of juice trying to discern why the SDV channels were not showing up.

Yours truly decided to do the unheard of... the bizarre... I took a look at the Cisco 1520 manual!!! Troubleshooting, is the light blinking? Hell yeah it's blinking. It's here where I teach the CS second level that this box needs to be activated and to call it in. Bing bang boom, channels are back.

Soooooo... wondering how long I've been without those ala carte channels I was paying for... wonder why I'm paying for 'em if I'm such an avid watcher... and uh, proud renter of a new TA that seems to be working just fine??? Reboot the TiVo when it first latched on, since then, all good.
:up:

I did make a point of discerning what the current SA smartbox rental fee was... $7.95 w/o DVR and $9.95 w/? So I guess technically the M-Card ($2.95) and the TA ($3.80) still come out ahead... meh..

[tivoknucklehead]

after 801 I'm getting plenty of suggestions again. but I did get a TA reboot again too and still have no guide data for most of the new chanells BH added a few weeks ago

[eaayoung]

What's the deal with the lack of guide information for the new channels? Who do we complain to? How many weeks has it been since we received the new channels? We should have the guide information by now!

[SCSIRAID]

What's the deal with the lack of guide information for the new channels? Who do we complain to? How many weeks has it been since we received the new channels? We should have the guide information by now!

Suggest you call TiVo and open a lineup issue.... There used to be an online form but that is gone and it has to be done via a CSR now.

[mcassoni]

I submitted last week a channel guide for the Brevard channels to TiVo. I am still not receiving guide info for 1156 ION, 1322 VSHD, 1332 Speed HD and 1325 CNBCHD. They said it will be resolved in a week. We'll see.

[hthomson]

Well, it's been a week since the TA update and so far everything appears to be working as it should. Keeping my fingers crossed.

[Multipass]

I am still not receiving guide info for 1156 ION, 1322 VSHD, 1332 Speed HD and 1325 CNBCHD. They said it will be resolved in a week. We'll see.

1332 Speed HD mysteriously dropped out of my channel lineup sometime over the past few days. I had to go into the Channel setup and re-enable it. Still no guide data for any of the channels mentioned.

[tivoknucklehead]

. Still no guide data for any of the channels mentioned.


same here, its been like a month now of waiting, its absurd

[SCSIRAID]

same here, its been like a month now of waiting, its absurd

Has anyone called TiVo and opened a lineup issue? I opened an issue for Raleigh on Monday and it was fixed on Wednesday. If someone did open an issue, they should call them back and read them the riot act.... :D

[eaayoung]

I guess I'm it. I'll call in these channels for my area:
1334, 1308, 1322, 1322, 1332, 1325,1308,1181,1156,1168,1169,
1171,1170,1296,168,149,167,148, & 163.

[eaayoung]

Wow, that was fast. Spoke to Tivo tech support. They have sent a ticket to Tribune Co. for needed changes. The guy I spoke said he could only enter 3 channels but Tribune will contact BH of Central Fl and resolve the other channels. Changes should show up in around 5 business days.

[tivoknucklehead]

I guess I'm it. I'll call in these channels for my area:
1334, 1308, 1322, 1322, 1332, 1325,1308,1181,1156,1168,1169,
1171,1170,1296,168,149,167,148, & 163.

thanks, but I've done that twice already to no avail

edit: called em in again today for the third time, I've been waiting 5 weeks for this now

[mcassoni]

They are suppose to be working on my issue. I even sent them a PDF of the channel lineups from BH's web site

[eaayoung]

TA rebooted today when I tried to access a SDV channel (ie:1001). Now its blinking. Tried to unplug the cable and power cord without success. Has anyone figured out how to get it to reset without restarting the TIVO? I thought 801 software update was going to fix this reboot problem.

[SCSIRAID]

TA rebooted today when I tried to access a SDV channel (ie:1001). Now its blinking. Tried to unplug the cable and power cord without success. Has anyone figured out how to get it to reset without restarting the TIVO? I thought 801 software update was going to fix this reboot problem.

What is the blink pattern? 8 blinks? 6 blinks?

[kevinmclark]

TA rebooted today when I tried to access a SDV channel (ie:1001). Now its blinking. Tried to unplug the cable and power cord without success. Has anyone figured out how to get it to reset without restarting the TIVO? I thought 801 software update was going to fix this reboot problem.


Try unplugging the USB connection from the Tivo box for a couple of seconds.This usually works for me.

[saeba]

Try unplugging the USB connection from the Tivo box for a couple of seconds.This usually works for me.

Yep. This is what I finally figured out as well.

[eaayoung]

Found that if I turned the TA off with the power button and then back on, the TA reset itself. Turning on the TA with the power button was the problem and didn't seem to work. Finally discovered if I pressed and held the left side of the botton it turned back on. Beats having to restart the TIVO.

[tivoknucklehead]

a few of the "to be announced" channels guide data popped in Sunday.

got 143, 149, 1322, 1334


still missing 1308, 1332, 1325, 1181, 163,167,1156,1168,1169,1170,1171,148,114,129

[mcassoni]

TiVo added a bunch of guide info for me yesterday. I sent them a note thanking them and added I am still missing guides for CNBCHD and Speed HD

[NickIN]

Has any Brighthouse customer outside of central Florida been able to get a tuning adapter?

[theaceman]

I live in St. Petersburg (Tampa Market) and have had no luck on getting info on a TA. Tampa is starting its SDV conversion on 5/6 with a second round on 5/27 all calls/ e-mails to Brighthouse yielded no info on tuning adapters, even though they are readily available in the next market over. I received this response from my last e-mail to BHN on 4/8---

"At this time, I do not show that we are providing the tuner adapters to
view all of the channels for cable card services. We have not yet been
informed if we are going to be carrying them, however, we may provide
them in the future."

Weak, Brighthouse. Very weak.

[NickIN]

I live in St. Petersburg (Tampa Market) and have had no luck on getting info on a TA. Tampa is starting its SDV conversion on 5/6 with a second round on 5/27 all calls/ e-mails to Brighthouse yielded no info on tuning adapters, even though they are readily available in the next market over. I received this response from my last e-mail to BHN on 4/8---

"At this time, I do not show that we are providing the tuner adapters to
view all of the channels for cable card services. We have not yet been
informed if we are going to be carrying them, however, we may provide
them in the future."

Weak, Brighthouse. Very weak.

That's pretty much the same response I got from Brighthouse here in Indiana. The crappy part of them here is that they've been doing SDV for well over a year. I switch to Directv because of it, but I really want to switch back so I can fire the S3 back up.

[mcassoni]

Yesterday I finally got an update with channel guides and I now have guides for all channels

[efreedenburg]

Still no guide data for THISHD, CNBCHD and SPEEDHD.


----------
Ed
Satellite Beach, FL

[SCSIRAID]

The lineup issue form appears to be back online now....

http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html

[kbalch]

Hi All,

I've had my HD XL for a few months now and, after a few teething pains with Brighthouse (in Clermont), all has been well. I've got a single M card in the Tivo and all my HD channels have come in fine.

The recent channel additions (Speed, VS, Golf, etc.) don't come in and, after some online research, I concluded that I needed a tuning adapter to receive them. I made the appointment and Brighthouse will be out here on Wednesday morning.

Is there anything I should be watching for, other than my usual practice of watching them like a hawk and testing everything thoroughly before allowing them to leave? :-)

Regards,
Ken

[JWThiers]

Is there anything I should be watching for, other than my usual practice of watching them like a hawk and testing everything thoroughly before allowing them to leave? :-)


That about covers it. it should take all of about 10 minutes.

[kbalch]

Here's another question:

According to a letter received from Brighthouse in today's post, the HD Pack channels (Hallmark, both HDNets, Universal, & MGM) are moving to SDV today and won't be available to Cablecard users.

Will the tuning adapter allow me to view these stations, or am I losing them entirely?

Ken

[tivoknucklehead]

Here's another question:

According to a letter received from Brighthouse in today's post, the HD Pack channels (Hallmark, both HDNets, Universal, & MGM) are moving to SDV today and won't be available to Cablecard users.

Will the tuning adapter allow me to view these stations, or am I losing them entirely?

Ken



the TA allows you to see all channels except the ON Demand PPV channels, that is the purpose for getting one

[kbalch]

the TA allows you to see all channels except the ON Demand PPV channels, that is the purpose for getting one

Perfect. I didn't know if the HD Pack channels were somehow excepted. Good news. Thanks.

Ken

[Randman]

Got my tuning adapter Sunday. All seems to be good.

Here's a question for all you Orlando people. BHN says I can't get any bundle discount or anything by full price on my services (cable internet and phone) because I don't have a box. Even though I have a cable card and TA, I still have to have a box.

I argued with them, and finally had them send me a box, which I threw in the closet (both my TV's have TIVO's on them). I have to pay for it, but I get a bundle discount, finally.

Is this the case with everyone else? Or do you guys have any special advice? I hate paying for a box I don't want, plus the cable cards.

What rates are you guys getting?

[tivoknucklehead]

yesterday as I was recording a show on a SDV channel 1332 out of nowhere the screen popped up "You have a tuning adapter connected...." and it killed my recording right in the middle of it. Anyone else?

[JWThiers]

yesterday as I was recording a show on a SDV channel 1332 out of nowhere the screen popped up "You have a tuning adapter connected...." and it killed my recording right in the middle of it. Anyone else?

I saw that pop up a couple of times a few weeks ago but before I could really look into it it stopped happening. Fortunately for me, nothing stopped recording that I know of.

[saeba]

yesterday as I was recording a show on a SDV channel 1332 out of nowhere the screen popped up "You have a tuning adapter connected...." and it killed my recording right in the middle of it. Anyone else?

I've been getting a batch of partial recordings over the past week.... Medium, Chuck, Fringe, Bones.... over several nights. I suspect that the tuning adapter is causing these :mad:.

I'd previously replaced the poor quality cable that the tuning adapter came with and it now shows good signal strength. Not sure what the root cause of these partial recordings is. The unit is very warm so it could be a heat issue. I've just propped it up on wood blocks to allow a little more air movement as the bottom of the case was very hot.

I must say, it's causing me to discuss pitching the TiVo. We have the BrightHouse DVR on our other TV and it's not having any issues. Of course, the software is not as good, but... it does reliably record programs!

[kbalch]

Tuning adapter install this morning went fine. I did all the connecting while the Brighthouse guy just stood there. He claimed not to have ever seen one before picking mine up this morning and didn't know much about Tivo or Cablecard.

After hooking it up (and calling twice to have the TA initialized/activated) it was working, but giving a pixelated picture on several channels. An obvious signal strength issue. So...I had the guy install an inline amplifier. That worked out fine and all my channels are now working and looking good.

All's well that ends well, right?

Ken

[tivoknucklehead]

its a miracle, today I finally got all my guide data for the new SDV channels after complaining 3 times and waiting 2 months !


now, if we can just get the TA to quit rebooting we will be good to go

[eaayoung]

Same here for the guide info. My TA is not rebooting like it use to. But when I try to access a channel (SDV channel) it will lockup and not tune to another channel for a period of time. Did it tonight and I had to turn the TA off then back on. Growing pains!

[saeba]

I've been getting a batch of partial recordings over the past week.... Medium, Chuck, Fringe, Bones.... over several nights. I suspect that the tuning adapter is causing these :mad:

More ongoing issues. Tonight I turned on the TV to find one of our TiVo recordings frozen (showing 5min recorded when it should have been 42min) while the second recording was going fine. I forced the frozen channel to change (ending the recording) and found that it had stopped at the 5 min mark while the second recording went to completion (both supposedly 1 hour recordings).

This happened the other night as well. I had 2 one hour recordings scheduled for 9pm. One completed, one was partial.

The tuning adapter seemed fine and I was able to manually change channels. The last TA reboot was reported as yesterday morning when I manually restarted it after a night of recording problems.

I checked signal strength and it looked good (80+)... so.... I removed the tuning adapter and I'll run without it for a bit. If it settles down, I guess I'll try to get a replacement tuning adapter. Otherwise, I guess it's some kind of TiVo problem.

We're watching TV on Hulu now :(

[hthomson]

Well, after having BH out and replacing many of the end connectors on the various cable runs, my TA's have been running almost without a problem. I say almost because the TA in the Family Room starts pulsing 6 times the last 2 Friday evenings and continues until I power down the TA for 10 seconds. After reconnecting the power it reconnects without any further problems until the next Friday evening. The other TA did do this once, also on a Friday but it has been working without a problem ever since I recycled it. Has anyone else experanced this problem?

[silentbobdrummer]

I have been having problems with SpeedHD (1332). Everytime I try going to the channel, I just get a blank screen for several minutes and then the TA starts blinking.

[saeba]

I've been getting a batch of partial recordings over the past week.... Medium, Chuck, Fringe, Bones.... over several nights. I suspect that the tuning adapter is causing these :mad:.

My issue ended up being a bad MyDVR expander hard drive. That's the second one I've had fail in 18 months (this one was a warranty replacement). I hooked the drive to my PC and verified that it was bad.

I had the MyDVR drive connected to an APC power filter, used this forum's recommended external SATA cable and located it in a protected cabinet... not sure what more I could have done to protect it.

Given this experience... I gave up on the MyDVR drive and purchased a larger replacement internal drive from Weaknees.

In the past week, all the issues that I thought were Tuning Adapter related are gone. TiVo is reliably recording once again :-)!

[drgambit]

Hey everyone,

I've been reading your posts on the situation with brighthouse and the whole TA/SDV dilemma. I am now second guessing putting $900+ into a new Tivo XL. I have some questions that will finalize my decision:

1. If you order a M-Card what is the rental cost?
2. Can you record 2 shows at the same time with a M-Card?
3. Can you record 2 shows of different definition (SD/HD) at the same time with a M-Card?
4. Are there any limitations between a M-Card or 2 S-Cards?
5. Has the whole SDV situation "leveled out" in central FL? Or are there still problems?
6. Has anyone been charged with the $3.50 rental fee for the 'Free' SDV adapter?

Thanks all, for your advice! :)

[kbalch]

With respect to Clermont:

1. $2.99/mo.
2. Yes.
3. Yes.
4. Not to my knowledge.
5. Depends what you mean by 'leveled out'. The TA is available here, though it's an imperfect technology, or at least an imperfect implementation. It requires multiple reboots each week and has been responsible for a few partial recordings on SDV channels.
6. It's still free here - and worth every penny!

Ken

[drgambit]

5. Depends what you mean by 'leveled out'. The TA is available here, though it's an imperfect technology, or at least an imperfect implementation. It requires multiple reboots each week and has been responsible for a few partial recordings on SDV channels.

Hmmm, do you need to reboot the Tivo, TA or both?

[orangeboy]

5. Depends what you mean by 'leveled out'. The TA is available here, though it's an imperfect technology, or at least an imperfect implementation. It requires multiple reboots each week and has been responsible for a few partial recordings on SDV channels.


Aside from initial TA installation, I've never had to reboot either box. I subscribe to the HD Pack and have a handful of SPs that record without issue. Standard Def SDV SPs are recorded through my Series 2 & STB combination, which may be helping reduce (eliminate?) the number of issues that I have.

[saeba]

My problems that started around the time of the TA installation ended up being a failing MY DVR extended drive (2nd one in 18 months). Once I removed it, the TiVo and TA have been working great. I have an M-card and TA and regularly record 2 simultaneous HD streams.

I installed a larger internal drive and I'm sticking to that approach. The external drive was a massive mistake :-(!

And just checked... They charged us $3.80 this month for the Tuning Adapter. Calling in now to contest this.

[silentbobdrummer]

The Tuning Adapter I h ave stopped working the last few days. I'm restarting the TiVo and TA to see if that will fix it but the SDV channels come in as "Channel not available". Is there anything else I need to do besides restarting?

Edit: I restarted both and I still get "channel not available" (i'm trying to get channel 1332 SpeedHD). I went to DVR Dignostics and under Tuning adapter it said "Not Available"

[saeba]

The Tuning Adapter I h ave stopped working the last few days. I'm restarting the TiVo and TA to see if that will fix it but the SDV channels come in as "Channel not available". Is there anything else I need to do besides restarting?



I've found it best to disconnect and then reconnect the USB cable in the back of the TA. That seems to force the TA and TiVo to resynch.

[pfibiger]

The Tuning Adapter I h ave stopped working the last few days. I'm restarting the TiVo and TA to see if that will fix it but the SDV channels come in as "Channel not available". Is there anything else I need to do besides restarting?

Edit: I restarted both and I still get "channel not available" (i'm trying to get channel 1332 SpeedHD). I went to DVR Dignostics and under Tuning adapter it said "Not Available"

I'm having the exact same issue. I don't know how long I have been having the issue, I don't record a ton of stuff on the SDV channels. I had a brighthouse guy out today who knew nothing about tuning adapters. After 30 minutes of checking signal strength he said he'd have a supervisor call me to set up an appointment with a contractor, as they're the only ones who know anything about the TA.

I've unplugged everything on the TA, restarted the tivo, nothing appears to get it to work. It worked for a few months though, I definitely was able to get SDV channels in the beginning.

[silentbobdrummer]

I've found it best to disconnect and then reconnect the USB cable in the back of the TA. That seems to force the TA and TiVo to resynch.
I tried that the first time and didn't work but this time I unplugged the USB in the back of the tivo and tried the other USB port and it work (with another Tivo restart).

Thanks.

[eaayoung]

If the TA reboots, try turning off the TA via the switch on the front. I usually wait around 1 minute before switching the TA back on. Mine works fine after this and works without having to disconnect and reconnect.

Mine didn't reboot this week. Usually reboots weekly. I can't always connect with an SDV channel but that's SDV.

[rainmkr]

SDV isn't being explained well to many of the inhouse techs so don't be surprised if you get a Kablelink or CTIS contractor who knows even less. This shift will pay off in the end with the additional channels but there are some major growing pains going on here in Tampa. I'd love to see how the Orlando region is doing over all with the roll out.

[nunzio23]

I finally had Brighthouse come out to install a TA the other day. Just as I had expected, the tech had never installed one, and knew nothing about it. He said he was briefed before he came over, and that it wouldn't provide access to any more channels. I didn't try to correct him at this point so I just let him hook it up (which was wrong and I had to tell him how it should go).

Once it was installed, I told him to test some channels to make sure it was working and he turned it to a regular HD channels, said it was working and started to leave (clearly in a hurry). I asked him to wait and changed the it to an SDV channel and it wasn't working, it was pretty obvious he had no idea what this thing was for, so I tried to explain it to him but he just acted like he knew what I was talking about and said to let it sit a few hours. At this point I knew I wasn't going to get any further help from him so I let him leave, went back to try to get the TA working, and in 10 minutes I had it functioning.

While in the end all is fine, it is still pretty frustrating to have someone come to the house to install equipment that they have no clue what it even does.

[IzzyB68]

Has anyone noticed that MGMHD and UniversalHD are now missing? Actually, if you get the HD pack, all of those channels do not show up on a cable card and either does versus. If you go to the channel lineup on brighthouse, you see we should have these. I called up BrightHouse and they told me there is a SEPERATE channel lineup for CableCards. I thought they were not allowed to do this, does anyone know the FCC rule that states this?

I know I fought them on the SDV and we won that battle, I would love to win this one too, because I liked the movies on MGMHD and Universal HD. I also would love to watch the hockey games in HD!!!!

[orangeboy]

Has anyone noticed that MGMHD and UniversalHD are now missing? Actually, if you get the HD pack, all of those channels do not show up on a cable card and either does versus. If you go to the channel lineup on brighthouse, you see we should have these. I called up BrightHouse and they told me there is a SEPERATE channel lineup for CableCards. I thought they were not allowed to do this, does anyone know the FCC rule that states this?

I know I fought them on the SDV and we won that battle, I would love to win this one too, because I liked the movies on MGMHD and Universal HD. I also would love to watch the hockey games in HD!!!!

I still get all the channels you mentioned. I'm in MetroWest. It seems they are SDV considering the slight bit of latency. I'd call them again and ask for a credit on your bill, because you're not getting what you're paying for (HD Pack)!

[tivoknucklehead]

there have been a few channel changes. HDnet and HDnet movies are gone for good, Smithsonian HD and MavHD are added

[orangeboy]

there have been a few channel changes. HDnet and HDnet movies are gone for good, Smithsonian HD and MavHD are added

Huh? 1302 & 1303? I need to check when I get home, but Tivo.com still shows them as being available. I think I have some movies in my To Do List for HDNet Movies! :eek:

[tivoknucklehead]

Huh? 1302 & 1303? I need to check when I get home, but Tivo.com still shows them as being available. I think I have some movies in my To Do List for HDNet Movies! :eek:

they are gone, just checked right now

[orangeboy]

they are gone, just checked right now

:mad: [expletive deleted]
I just checked too before coming to TCF. No sir, I don't like it one bit!

[DSmith7206]

Got a letter today that Brighthouse is delivering Cinemax, Showtime and The Movie Channel stations to SDV. Will no longer be available to TIVO users without the Tuning Adapter. This is so unacceptable!

[phdeez]

I had BHN come out a few days ago and install two adapters. Getting the appointment was a TOTAL PITA. Apparently I didn't use the "magic word" on setting it up and they sent out a regular tech first, and he was like "Yeah, I don't have any SDV boxes- the order says you're missing channels" Haha, like telling BHN SpeedHD & GolfHD (and the other newly deployed channels) weren't working didn't clue them in on top of me saying "I have a TivoHD with cable cards... and I need 2 SDV Resolvers." Anyways, on the second appointment they sent out a contractor and he was interested in the setup process since he had never done it before. We setup one in my living room and the other in the bedroom. Tech had no idea how to do it and thankfully it wasn't just the wife at home. I do have a problem though- one tuning adapter (living room of course! :() looses connection pretty frequent which resets the buffer on both tuners- and causes both tuners to tune in on the channel being viewed (much like a Tivo reboot- both tuners are buffering the same channel). The green light on the front starts flashing and the Tivo pops up a message saying "You have connected a Tuning Adapter." Wait, it was already there- no power loss!! I have gone into the Diagnostics Menu of the Tuning Adapter and it doesn't have an IP address- so I think the adapter is loosing sync with the head-end.

Anyways, I'm going to swap the bedroom adapter and the living room adapter and see what happens. Hopefully it's an adapter problem and not a signal problem (which I think is more likely :()

[TomRaz]

we had HD channels 745-750 added this week and some work and some do not work. I called BH customer service and they indicate that I need to have a cable box since some of these new HD channels require two way communcations

Here are the 3 HD channels that do not work

Speed HD
MSNBC HD
BIO HD

The strange thing is some of the other new channels work fine. I asked the customer service rep if I know need a SDV device like BH Orlando does and she did some checking and didn't think that was available for Tampa Bay BH customers.

Does this sound like a SDV issue ?

Does anyone know if Tampa Bay BH has tunning adapters yet ?

What happened to the mandate they had to support cable cards ?

Thanks,

[phdeez]

Anyways, I'm going to swap the bedroom adapter and the living room adapter and see what happens. Hopefully it's an adapter problem and not a signal problem (which I think is more likely :()

Well, it's been at least 5 hours since I swapped the SDV Resolvers and both are working great. I noticed the one in the living room was very hot- it was on top of my TivoHD. So I moved it to get some more circulation.

Hopefully the heat was causing the problem... so far that is the case. Now I need to see if BHN is going to start charging me for them.

TomRaz: It sounds like you do need a tuning resolver. I know SpeedHD was one of the channels that went SDV on me... and the rep saying you need a cable box since it needs "two-way communication." I would imagine a tuning resolver should be coming to Tampa soon... ask if they can provide you with a Cisco STA1520- one for each TivoHD.

[TomRaz]

Thanks phdeez for the reply. Do you know if BHN has the Cisco STA1520 or if the TivoHD supports this device ?

Also would the cable from outside come into the Cisco STA1520 and then out to my TivoHD ?

Or is all that is required a usb cable between the Cisco STA1520 and the Tivo HD ?

[SCSIRAID]

Thanks phdeez for the reply. Do you know if BHN has the Cisco STA1520 or if the TivoHD supports this device ?

Also would the cable from outside come into the Cisco STA1520 and then out to my TivoHD ?

Or is all that is required a usb cable between the Cisco STA1520 and the Tivo HD ?

The typical hookup is that the RF cable goes from the wall to the Tuning Adapter input. Another RF cable goes from the Tuning Adapter output to the TiVo cable input. The Tuning Adapter has a little bit of RF amplification in its pass thru. Additonally, a USB cable goes between the TA and the TiVo.

Taking RF 'thru' the Tuning Adapter isnt 'required'. You can also use a splitter on the cable from the wall and feed the TiVo and the TA out of that splitter (and not use the TA output) if you like....

[crusin_x1]

Was just talking with BH today in Tampa, I was told not yet and they don't know when? In the mean time I guess I just don't get my SpeedHD.... I'm ok with that for now. What kind of has me upset is that they are going to try and charge $3.xx a month for it. I think this is garbage!

Is anyone with Bright House in other areas in Florida paying the monthly charge? More importantly is anyone not getting charged?

Thanks

EDIT:

I was told by the cable rep that I would still need to keep my cable card. So I was thinking I would need the CC and the TA. If this is not true, then the cost for the TA is fine as it would replace the cost of the cable card.

[SCSIRAID]

Was just talking with BH today in Tampa, I was told not yet and they don't know when? In the mean time I guess I just don't get my SpeedHD.... I'm ok with that for now. What kind of has me upset is that they are going to try and charge $3.xx a month for it. I think this is garbage!

Is anyone with Bright House in other areas in Florida paying the monthly charge? More importantly is anyone not getting charged?

Thanks

EDIT:

I was told by the cable rep that I would still need to keep my cable card. So I was thinking I would need the CC and the TA. If this is not true, then the cost for the TA is fine as it would replace the cost of the cable card.

The rep is correct. For SDV, you will need both the cablecard and the tuning adapter. The TA simply tells the TiVo how to tune the program you desire. All the tuning and decryption is still done in the TiVo and the cablecard is in charge of the decryption.

[crusin_x1]

Ok, thanks for the info.

I guess my issue with paying extra for something that the cable card should do still stands.

Anyone else have thoughts on that?

And just to mention, I'm in Tampa and can't get 745 Speed HD, 748 CNBC HD, or 750 BIO HD. I'm assuming at this point it's becasue I don't have the Tuning Adapter.

[phdeez]

Sorry for not updating... but I had some more problems even after swapping boxes *0(internally) and moving to a location that got a lot more circulation. So, I swapped cables- same problem. I actually ended up swapping to another jack on the same wall-plate (had directivo there before so I needed 2 coax drops). It has been a few days and it has been rock solid. I guess it was a signal issue.

BHN has another thing coming if they think I'm going to give them more money to get channels I should receive with a Cable Card. I haven't seen my first bill yet to tell if it has increased, and not one person has said there is an increased fee for them. Cable Cards (grudgingly) yes, Tuning Adapter- no

[melissaox]

Just got mine today in Cocoa, FL. Took a few hours to get up and running. Our tech hadn't done it before. But he was nice. We also got an M card. It seems to work better with a M card vs 2 S cards.

[drgambit]

Just ordered my Mcard/tuning adapter... Ummm, did anyone else need to pay $40 to have this installed?

[orangeboy]

Just ordered my Mcard/tuning adapter... Ummm, did anyone else need to pay $40 to have this installed?

:eek: No way! TA was free, and the 2 SCARDs for my Series 3 has only had monthly charges. I would inquire what the charge entails, and see if they can provide an itemized receipt.

[drgambit]

:eek: No way! TA was free, and the 2 SCARDs for my Series 3 has only had monthly charges. I would inquire what the charge entails, and see if they can provide an itemized receipt.

Their wording was an 'Installation Fee' for the installer to come down and plug the Mcard in the Tivo and set up the TA.

[orangeboy]

Their wording was an 'Installation Fee' for the installer to come down and plug the Mcard in the Tivo and set up the TA.

Ugh. I don't like the sound of that - something seems hokey to me.
Maybe you can cancel your appointment via the automated phone service, and play Customer Service Roulette: set up another appointment, and see if a different CS Rep says there is a charge.

I never paid an installation fee with Brighthouse. Were you talking to a CSR or a Tech when the $40 came up?

[eaayoung]

The $40.00 fee is an installation fee for the cable cards, not the TA. BH announced the fee months ago.

[orangeboy]

The $40.00 fee is an installation fee for the cable cards, not the TA. BH announced the fee months ago.

Source please?

[crusin_x1]

Ok, just got the Tuning Adapter today, I'm in the Tampa Area, looks like one of the first.

No luck getting it to work though. After multiple restarts of both the Tivo and adapter, along with many unplugs of the usb cable. All I get a sporadic blinking light on the front of the tuning adapter.

The Tech had no experience with it. The techs he called on the phone had no experience with it. So getting answers as to what the problem is was all but impossible.

Now after couple of hours of just letting the box sit, no change. The Tivo does detect the adapter. I do have access to the tuning adapter diagnostics via and Tivo, I didn't at first.

One thing I did notice under the "Network and Tuning Status" is that the "Tuning Mode" states "Uninitialized". There are other indications in the diagnostics that things are not setup correctly.

The Tech is going to do some more research for me to see what he can find out.

The Tuning Adapter is a Cisco box, STA1520. Firmware V1.6

[orangeboy]

I'm in Orlando. Tuning Mode for me says QAM-256. There's a page that shows "Authorized:"
Mine says "yes". I believe something needs done at the headend to make it work. Sorry if that's not much help, but I'm thinking the "Authorized:" will be found to be the crux of the problem...

[crusin_x1]

Alright, up and running! Ah Speed HD :)

I think maybe the TA did some kind of update when first connected. But after it was connected for a couple of hours (I just didn’t get around to it until then) I restarted the TA. Then the green light was blinking at a steady rate, and not sporadic as before the restart.

That’s when I called support and she did the refresh on my services and I got the steady green light, after I hit the power button. (Whatever she did tuned the TA off).

Once I got a steady green light on the TA. I had to just pull the USB and plug it back in. The Tivo detected it again and this time it worked.

So, now to see if it's reliable.

[eaayoung]

Source please?

It was in a letter or flyer mailed out by BH. The fee should be listed on their website. I noticed it when I considered switching my single stream cards for M card which was around the same time I got my TA.

[EdwPowers]

I believe that I have read the answer to my questions earlier in this thread but I would like to make sure I have it before I really need it. I will be moving to the BH CFL area in a couple of weeks. To be exact, I will be moving to Merritt Island.

Here is my current configuration. I have a Series 2 and a Series 2 DT both just using analog cable. I also have two TiVoHD, both with a M-card but do not need the tuning adapter.

So, does BH CFL still have analog channels that I will be able to get without cable boxes for both my Series 2 TiVos?

Do I understand correctly that I will need a tuning adapter with a M-card to be able to receive all the HD channels on each TiVoHD?

Thanks

[eaayoung]

Do I understand correctly that I will need a tuning adapter with a M-card to be able to receive all the HD channels on each TiVoHD?

Thanks

I had the same arrange until I replaced an analog TV in our bedroom. You should be able to get the lower channels, up into the to the channels in the 70's. I think you can even get some of the HD channels but I'm not positive. I'm thinking they pass the PBS and local channels through via the cable. You don't need the TA unless you desire to receive a channel that is SDV. If you go to BH website, you can see which ones are SDV. Hopefully you won't have much trouble securing an M card. BH never seems to know what your talking about when you specifically ask for an M card. It will save you some money.

Welcome to the area..., just in time for hurricane season! Hope you've got your homeowners insurance lined up. You'll be shocked at the difference in cost compare to your area.

[eaayoung]

One more thought..., you should go ahead and get the TA since its free for the 1st year.

If like me, you'll learn to hate the TA. I've had mine since March and it stills reboots weekly. Once you install it, and when the light start blinking, just try turning TA off with the button on the front panel. I usually have to wait a couple of minutes before turing back on. By following this procedure, I don't to unplug the USB cable or power cable.

And if the TA doesn't seem to work, try changing the USB cable. Many of the TA supplied by BH had bad USB cables.

Gotta go..., the TA is blinking!

[orangeboy]

If you go to BH website, you can see which ones are SDV.

The channel lineup that I see only has this:

Channel Legend

B Basic DHD Digital - High Definition
S Standard P Premium
D Digital SP Specialty Package
BDF Basic - Digital Format PPV Pay Per View
BHD Basic - High Definition ITV Interactive TV
SDF Standard Digital Format

Where can I find the list of SDV channels?

[eaayoung]

Wow, you're correct. You would think they would have list on their site but I couldn't find it.

The ones I think are SDV in my area:

149 Military History Channel
1332 Speed HD
1322 Versus HD
1334 Golf HD
1300 Hallmark HD
1301 Smithsonian HD
1306 MGM HD
1307 MAV TV
1001 MLB Network

There's probably some more that I'm unaware of. But these channels are not acessible via the cable card in my TV.

[mee081224]

Hi ppl I am a noob, forgive my ignorance and lack of reading through 19 pages. It seems many of you fought hard and long to get to where you are today with your tivo and brighthouse. Please help me. I just got a new tivo for fathers day, as a trade with my wife to lower the cable bill (by getting rid of the cable box, or so I hope)

I currently have a packaged deal of phone, internet and cable tv. My hoa pays most of the digital service, so my bill comes out to like $72, i recently signed up for a promo to get the nationwide plan for about $10 less, but they say that my box rental is included on my old plan and my current plan. But my bill shows it broken out as a rental. Am I getting the run around, or are the legit? Also can my Tivo series 3 HD dvr work as a cable box? Please tell me what I need to do or lookup and who to contact at BHN. Everyone I talk to are complete morons. PLEASE HELP

[mee081224]

Hi ppl I am a noob, forgive my ignorance and lack of reading through 19 pages. It seems many of you fought hard and long to get to where you are today with your tivo and brighthouse. Please help me. I just got a new tivo for fathers day, as a trade with my wife to lower the cable bill (by getting rid of the cable box, or so I hope)

I currently have a packaged deal of phone, internet and cable tv. My hoa pays most of the digital service, so my bill comes out to like $72, i recently signed up for a promo to get the nationwide plan for about $10 less, but they say that my box rental is included on my old plan and my current plan. But my bill shows it broken out as a rental. Am I getting the run around, or are the legit? Also can my Tivo series 3 HD dvr work as a cable box? Please tell me what I need to do or lookup and who to contact at BHN. Everyone I talk to are complete morons. PLEASE HELP


Ok i started reading through alot of the forum, in order to get the HD channels u still need the HD pack? Basically what ever service you pay for you get?

Also if you have the 2 scards or 1 mcard can that replace the cable box, and decrypt the signal coming in? If so, how much luck has anyone had returning the box and keeping the "combo" service?

Also if I do not HD, does it matter about sdv? And what the hell is SDV lol, i keep seeing it? Is bh forcing you to utilize a new technology to view all their channels? like moving them away from mcards and putting them on the TA? im soooo lost. thanks.

[orangeboy]

Ok i started reading through alot of the forum, in order to get the HD channels u still need the HD pack? Basically what ever service you pay for you get?

HD Pack is an additional package that is NOT required to get HD. It is 6 'extra' channels:

HD Pack $6/mo
1300 Hallmark Movie Channel in HD SP
1301 Smithsonian HD SP
1304 Universal HD SP
1306 MGM HD SP
1307 MavTV SP
It used to rock when they had HDNet and HDNet Movies. Now, not so much.

Also if you have the 2 scards or 1 mcard can that replace the cable box, and decrypt the signal coming in? If so, how much luck has anyone had returning the box and keeping the "combo" service?
Yes, the S or M CARDs decrypt the incoming signal. I still have a cable box that I hardly use to feed my Series 2, as well as allow me to use On-Demand/PPV programming, so I cannot answer the latter question concerning the combo service.

Also if I do not HD, does it matter about sdv? And what the hell is SDV lol, i keep seeing it? Is bh forcing you to utilize a new technology to view all their channels? like moving them away from mcards and putting them on the TA? im soooo lost. thanks.

Yes. Some standard-def channels are also SDV. SDV allows BHN to use less bandwidth by "switching on" the programming that you request via the Tuning Adapter. You will still need CableCARDs to decrypt the SDV programming. There is a lot better explanation of SDV in other threads. I only convey to you my interpretation! ;-)

[eaayoung]

At $6.00 per month, may have to drop the HD pack. What happen with HDNet channels? Did BH just drop them or did the go out of business?

[orangeboy]

At $6.00 per month, may have to drop the HD pack. What happen with HDNet channels? Did BH just drop them or did the go out of business?

It sounds like HDNet is having trouble with negotiations. I think Time Warner couldn't come up with an agreement as well. Yes, it really makes the HD Pack less valuable in my eyes as well.

[Killerbones]

I live in davenport and with the 8 new channels I cant get Speed, Bio, or cnbc due to SDV, I am considered TAMPABAY. I called brighthouse three weeks ago and when the tech came out they brought cablecards with them, The guy was going to call his mngr when the mngr called me back he stated they did not have any, and would call back when they did, I called to customer service today and they stated that they did not have the SDV resolvers and did not know when they would get them in, NICE and all i care about is the speed hd.

[crusin_x1]

Well I'm in the Tampa Area and have one, I now I do get the channels you mentioned.

I had better luck using there email tech support. I didn't have any luck via the phone either.

From the Bright house account page you can send an email to tech support. I got my tech scheduled threw them.

But even the tech said that he had a hard time finding a TA in the area, but he did.

Botton line is, they can get them if you talk to the right person.

[Okeemike]

Prior to them rolling SDV in the Orlando area, we got a mailing indicating that they'd be available (and free for the first year).

I suggest that you continue to call, and perhaps complain via Twitter. Keep in mind that they may be called a "Tuning Adapter" or "Tuning Resolver".

[Killerbones]

ok so the email helped and they were sending a tech out on sunday, but guess what when the tech got here today he had no equipment and had no idea what a tuning adapter was. Here I go again.

[rjgonzalez]

"On September 5, Bright House Networks is rolling out 15 new high definition channels to Central Florida customers. These additions will give Bright House a total of 64 HD channels and will put the cable provider closer to its stated goal of reaching 100 HD channels by the end of the year.
.........
All 20 channels will be delivered with a new technology known as Switched Digital Video (SDV). Although the customer won't notice any difference, delivering channels with SDV allows Bright House to more effectively use its bandwidth to deliver more HD channels and services.

Without SDV, every channel is constantly being sent to all home regardless if anybody is watching it or not. But SDV channels are only sent to someone's TV when they tune to one of them. Bright House spokeswoman Sara Brady said the company started using SDV to deliver some channels a few months ago.

Although Bright House cable box customers won't notice a difference with SDV channels, customers who use a TiVo and CableCARDs from Bright House will need to order a special adapter to be able to tune in the SDV channels.

Brady said TiVO customers with the Series 3 HD and HD XL models can order up to two adapters for free a year. After that, each adapter will cost $3.80 a month."

[rjgonzalez]

This was in the Orlando Sentinel posted by Etan Horowitz on Aug 6, 2009 2:28:02 PM
"On September 5, Bright House Networks is rolling out 15 new high definition channels to Central Florida customers. These additions will give Bright House a total of 64 HD channels and will put the cable provider closer to its stated goal of reaching 100 HD channels by the end of the year.
.........
All 20 channels will be delivered with a new technology known as Switched Digital Video (SDV). Although the customer won't notice any difference, delivering channels with SDV allows Bright House to more effectively use its bandwidth to deliver more HD channels and services.

Without SDV, every channel is constantly being sent to all home regardless if anybody is watching it or not. But SDV channels are only sent to someone's TV when they tune to one of them. Bright House spokeswoman Sara Brady said the company started using SDV to deliver some channels a few months ago.

Although Bright House cable box customers won't notice a difference with SDV channels, customers who use a TiVo and CableCARDs from Bright House will need to order a special adapter to be able to tune in the SDV channels.

Brady said TiVO customers with the Series 3 HD and HD XL models can order up to two adapters for free a year. After that, each adapter will cost $3.80 a month."

My TIVO HD arrived today and BHN tech is coming Saturday with the Cable Card I requested the TA adaptor - By reading the tread here I am calling back and insuring the the Tech bring a "Tuning Adapter" or "Tuning Resolver".

[Okeemike]

This was in the Orlando Sentinel posted by Etan Horowitz on Aug 6, 2009 2:28:02 PM


My TIVO HD arrived today and BHN tech is coming Saturday with the Cable Card I requested the TA adaptor - By reading the tread here I am calling back and insuring the the Tech bring a "Tuning Adapter" or "Tuning Resolver".

Good luck. The tuning adapter is a POS.

[TomRaz]

I have had the TA's for 2 months now. BHN promised me the TA's would be free for the first year, then $3.80 per month for each TA.

First bill arrived after receiving the TA's and they charged me $3.80 per month for each one. I called my contact at BHN and he did some checking and said their was nothing he could do and I would have to pay for them :(

I hope you guys in Central Florida get them for free for the first year

[Okeemike]

I called my contact at BHN and he did some checking and said their was nothing he could do and I would have to pay for them

I sent you a PM...give my suggestion a try, and let me know if it works out for you.

[TomRaz]

Hello Mike,
Thanks for the PM I have already sent the email. I will let you know if she responds.

[Randman]

FYI, Brighthouse tried to charge me the first month. After they searched, they found the letter that was sent out, and agreed to remove the charge.

For a company that prided itself on "asterix hunter" service, they sure do suck at doing what they say.

[TomRaz]

Okeemike was able to help me out with some BHN contacts and they have reversed the earlier decision to charge me for the TA's and my first year is free after all.

Mike I owe you one :)

[notnow117]

Is the deal that up to 2 tuning adapters are supposed to be free for the first year? Or just the first one? I currently have 2, and just noticed they're charging me for one of them.

[notnow117]

actually, just read this in the sentinel today...

http://blogs.orlandosentinel.com/etan_on_tech/2009/08/bright-house-adding-15-new-hd-channels-in-september-including-amc-hd-fox-news-hd-and-cinemax-hd.html

[Bright House spokeswoman Sara] Brady said TiVo customers with compatible models can order up to two adapters for free a year. After that, each adapter will cost $3.80 a month.

guess it's time to call them up.

[orangeboy]

actually, just read this in the sentinel today...

http://blogs.orlandosentinel.com/etan_on_tech/2009/08/bright-house-adding-15-new-hd-channels-in-september-including-amc-hd-fox-news-hd-and-cinemax-hd.html

[Bright House spokeswoman Sara] Brady said TiVo customers with compatible models can order up to two adapters for free a year. After that, each adapter will cost $3.80 a month.

guess it's time to call them up.

Am I to read that as long as I have 2 or less adapters, they will always be free? Or after a year, they will be $3.80 a piece/month? :confused:

[notnow117]

Am I to read that as long as I have 2 or less adapters, they will always be free? Or after a year, they will be $3.80 a piece/month? :confused:

The post in the sentinel isn't a direct quote, so I'm guessing it's up to 2 free for the first year. Not up to two free every year. :)

[Okeemike]

Up to two free for a year. Any more than two, you'll pay. After one year, you'll pay regardless of how many you have.

[TomRaz]

Both are suppose to be free !

For the first year !

[orangeboy]

The post in the sentinel isn't a direct quote, so I'm guessing it's up to 2 free for the first year. Not up to two free every year. :)

It would have been nice having up to 2 TA's free every year. So let's see: $5.90 for 2 SCARDs in my Series 3 and 1 TA@ $3.80 is still $9.70/month, $0.25 cheaper then the HDDVR Service provided by BHN! So the question now is how is BHN gonna squeeze that quarter out me? :rolleyes:

[notnow117]

i called up and found out they were charging me for 3 tuning adapters, even though they only had 2 physical pieces of hardware assigned to me. and what's even better is the girl on the phone said legally she could only credit me back for 60 days, which sounded way wrong to me. when i asked for the exact reason, she said it's just their policy (printed on the statement) and she's required to follow it. so for now i'm out $16 (4 months of charges), but i may escalate it tomorrow. i also did the post-call survey, rated my satisfaction with the resolution a 2 out of 5, and left a comment saying the policy was "kind of crappy." :)

[jesnook]

Does anyone have the promotion code for the 1 yr free service for the tuning adaptor?

[eaayoung]

Ok, for those who have a TA, does your unit reboot on a regular basis? I live in the Orlando area and I had my TA since first came out in my area. I had the usual problems when it was installed, with a defective cable and the software issues. But after I replaced the cable and got the software update, mine seemed to settle down into a predictable routine. However, it reboots, locks-up or whatever it does like clockwork on Thursday. Some weeks it may be a day early or a day later but it usually occurs weekly. Sometimes the light is solid green, is blinking or I get the Tivo message that a TA is attached. If the light is not the blinking or Tivo screen, I usually discover there is a problem when I can't tune to a SDV channel.

If this is happening to all of us? If so, what's the fix?

[JWThiers]

Ok, for those who have a TA, does your unit reboot on a regular basis? I live in the Orlando area and I had my TA since first came out in my area. I had the usual problems when it was installed, with a defective cable and the software issues. But after I replaced the cable and got the software update, mine seemed to settle down into a predictable routine. However, it reboots, locks-up or whatever it does like clockwork on Thursday. Some weeks it may be a day early or a day later but it usually occurs weekly. Sometimes the light is solid green, is blinking or I get the Tivo message that a TA is attached. If the light is not the blinking or Tivo screen, I usually discover there is a problem when I can't tune to a SDV channel.

If this is happening to all of us? If so, what's the fix?

Since the firmware update, Nothing on a predictable schedule. One of my two systems seems more picky about timing when rebooting from a power outage, but nothing predictable.

[orangeboy]

Ok, for those who have a TA, does your unit reboot on a regular basis? I live in the Orlando area and I had my TA since first came out in my area. I had the usual problems when it was installed, with a defective cable and the software issues. But after I replaced the cable and got the software update, mine seemed to settle down into a predictable routine. However, it reboots, locks-up or whatever it does like clockwork on Thursday. Some weeks it may be a day early or a day later but it usually occurs weekly. Sometimes the light is solid green, is blinking or I get the Tivo message that a TA is attached. If the light is not the blinking or Tivo screen, I usually discover there is a problem when I can't tune to a SDV channel.

If this is happening to all of us? If so, what's the fix?

I'm in Orlando - MetroWest. No issues with Tivo Series 3, TA and BHN.

[TrueEddie]

Just got my tuning adapter today. The technician from Bright House had no idea how to set it up. Luckily TiVo had a great article here:

http://support.tivo.com/app/answers/detail/a_id/133/c/105%2C110/r_id/100041

The technician didn't have the usb cable, I had a ton of them so with the article and the cable I was able to get it up and running.

So far everything looks great :)

[dolfan954]

Just got my tuning adapter today. The technician from Bright House had no idea how to set it up. Luckily TiVo had a great article here:

The technician didn't have the usb cable, I had a ton of them so with the article and the cable I was able to get it up and running.

So far everything looks great :)

Does anyone know where to point the BH people on the phone to show them that we get 2 free CableCards? I will call them as I just ordered a card to be delivered friday but want to make sure I do not get charged.

Thanks!

[TrueEddie]

Does anyone know where to point the BH people on the phone to show them that we get 2 free CableCards? I will call them as I just ordered a card to be delivered friday but want to make sure I do not get charged.

Thanks!

You mean Tuning adapters right? I only got one and there was no hassle or extra charge.

[dolfan954]

You mean Tuning adapters right? I only got one and there was no hassle or extra charge.

Your absolutely right, I misread it thinking they would provide the cablecards for free for the year rather than the adapter. Thats what I get for being up so late. Thanks for the response!

[schemp98]

How do I get the Customer Rep to realize that I need to get the SDV from Brighthouse and not Best Buy (which is what the Rep told me....)

[scottopus]

How do I get the Customer Rep to realize that I need to get the SDV from Brighthouse and not Best Buy (which is what the Rep told me....)

From what I've read and actually done, writing E-support (http://cfl.mybrighthouse.com/ref.asp?url=http://cfl.brighthouse.com/contact_us/email_us/default.aspx) seems to get the ball rolling. I'm actually in Tampa and here's Brighthouse's response (http://www.tivocommunity.com/tivo-vb/showthread.php?p=7467475#post7467475).

[TomRaz]

SDV is something that is part of the BHN video delivery system. I would try and mention that in order to receive all the "free" HD programming you will need to have the BHN installer bring a tunning adapter with in order to receive channels 745, 748 & 750 which are free HD channels.

[eaayoung]

BHN had an announcement in the Orlando Sentinal that more channels are being moved to or coming out on SDV beginning 11/3/09.

My TA is driving me nuts since it seems to be causing my TIVO to reboot at least weekly and in the middle of shows that I'm recording.

Hopefully, TIVO will get these growing pains with TA worked out with a software upgrade. If TIVO would just have the DVR ignore the TA when it reboot or has a problem!

[eaayoung]

TIVO rebooted again yesterday with the TA turned off. Maybe its the eSATA drive...

[SCSIRAID]

TIVO rebooted again yesterday with the TA turned off. Maybe its the eSATA drive...

That is a definite possiblilty. Ive not seen a reboot due to the TA misbehaving althought that doesnt mean it isnt possible.

[eaayoung]

TIVO has been rebooted about 5 times today. I had the TA connected but turned off. On one the reboots the S3 noted the TA was connected. Very odd. So, I disconnected the TA. Continued to get lock up while watching a recorded show then the S3 reboots. Tried to run 3 or 4 of the kickstarts but can't seem to get it work with my S3.

It's looking like the My DVR is defective, the eSATA cable used wisth the My DVR drive or the S3's internal drive is bad. I happened to have a spare eSATA cable and have reboot the S3 with this new cable. Hopefully its the cable and not one of the drives. If the cable switch doesn't work, my next step is to divorce the DVR drive. Bye Bye recordings I guess.

[eaayoung]

Switched the eSATA cable and things are better but it still rebooted during a Criminal Minds show. From what I've read here, the WD My DVR expansion drive usually last around 18 months. Mine has been going for 2 1/2 years so I guess I got lucky.

Once I've watched everything on the drive, will disconnect and divorce the drive. After reading the upgrade thread, l think I'll just upgrade my internal drive for a 1 TB drive. But will run the S3 for a couple of weeks to make sure it's not the S3's internal drive.

I'll have to the give the TA another shot. Hopefully it will work better!

[tomphilb]

I have noticed that the tuning adapter runs into issues when the power goes out (frequent occurrence with these Florida thunderstorms). If the TiVo is up and running when they are re-connected, you get the steady light almost immediately. Unfortunately, the adapter boots up much quicker than the tivo. The adapter then “can’t find” the tivo and so goes into blinky mode. Most forums say to restart the tivo to re-establish the connection, which works, but can take 10 min to get through the boot up process again.
I have found a better solution is to just unplug the USB cable from the back of the adapter then reinsert it after a second or two. (you could do the same on the tivo side, but its easier to find the hole again on the adapter) This way the pairing works very quickly.
I am going to go one step further this weekend and pick up an uninteruptable power supply to put behind the entertainment center. My hope is that if the tivo and adapter never lose power, then there will a much better chance of everything working correctly.

[eaayoung]

I have mine connected to a UPS (just like the TIVO).

My problems seems to be due to the external drive and when BH has some problems (ie: freeze issue) last week. Seems like some of the shows were corrupted on the drive.

The external drive is working a better. Keeping an eye on it and once I get it stable will re-hookup the TA.

[eaayoung]

My DVR expander drive finally died - both the external case and drive. The TA runs like a charm now that I don't have an external drive hooked up to my S3. Odd how the TA will automatically resets itself if the S3 reboots for some reason. And, the S3 doesn't reboot on a weekly basis before I divorced the expander drive. So, if you are having problems with your TA and you have an external drive hooked to your TIVO, it my be the external drive.

Already have a 1 TB drive ready to install in the S3 this weekend!

[eaayoung]

My TA went into 8 blink mode a couple of days ago. Per the TWC TA Carolina thread, this is happening frequently with the TA in that area and it's brick mode. I tried the usual methods to restart the TA. Also tried unplugging both the TA and Tivo then when the light was solid green on the TA, plug-in the USB cable. Still no success. Finally called BH this morning. BH sent several hits to the TA. Then uplugged the both the power cord and USB cable. Didn't seem to work at first but after I schd a truck roll and hung up, the TA starting working again.

I'll see how it goes and cancel the truck if the TA is still working tomorrow.

[tivoknucklehead]

My TA went into 8 blink mode a couple of days ago. Per the TWC TA Carolina thread, this is happening frequently with the TA in that area and it's brick mode. I tried the usual methods to restart the TA. Also tried unplugging both the TA and Tivo then when the light was solid green on the TA, plug-in the USB cable. Still no success. Finally called BH this morning. BH sent several hits to the TA. Then uplugged the both the power cord and USB cable. Didn't seem to work at first but after I schd a truck roll and hung up, the TA starting working again.

I'll see how it goes and cancel the truck if the TA is still working tomorrow.


my TA is in blink mode since last night, its a real pain, this happens once or twice a month

[EdwPowers]

I have finally completed my move to Brevard County. Thanks to some previous posts, I came prepared for SDV. It was not a concern where I came from.

I have my cable cards installed but I declined the TA because I understood that it only gave a few more channels. At least for now, I am keeping the BH DVR for On-Demand and the channels that I will miss due to no TA.

Actually I have two TiVoHD, each with a M-card. They both have this situation. With my cable cards, I am only getting the analog channels and local HD channels. I have no digital channels, no cable HD channels and no premium HD channels. This reminds me of my cards not being activated correctly. I had that issue plenty before I moved here. According to the installer and his supervisor, my setup is correct and I will need a TA to get anything more.

Now for my question. Is there anyone else in my area using cable cards without a TA to confirm that I am getting everything I should? I would very much like to do without a TA and avoid some of the headaches that I have heard here as well as avoid the extra cost. But if the installer was correct, I will definitely need to get at least one TA.

[guarh]

Thats BS!
I am not in your area (Tampabay) but my tivoHD doesn't have TA. I am getting all channels except SDV and pay per view.
One difference to Brighthouse boxes is that channels under 100 (basic ones) are analog on the Tivo, everything else is digital. On the brighthouse box, those under 100 were mapped to the digital versions. Initially I complained about that but there was 0 understanding on the other side...
I am thinking about getting a TA, I want SpeedHD, which I currently only get in SD.

[Okeemike]

In my opinion, the TA stuff has improved. (either that, or I've learned how to deal with it). I don't seem to get the 'blinking light' issue as often, and when I do, I've discovered that unplugging the unit for a couple of minutes seems to do the trick (as opposed to unplugging for less than a minute or two as I previously did).

The benefits of SDV are numurous. There are many channels I don't get when the TA is down, specifically, Versus HD and (I think) SyFy HD.

[phdeez]

I'll agree that the Tuning Adapter is 'worth the trouble'. I *might* have to reboot one of my two TivoHDs/TA every other month due to a Tuning Adapter 'issue'.

As Okeemike said- it has gotten better... before I was having to Reboot the TA/TivoHD about every other week...

I also noticed a group of new channels in HD- Comedy Central and Nick to name 2... there were others but I don't recall them ;) I'm pretty sure all new HD channels are being delivered via SDV... so unless you're happy with the <20 HD channels not on SDV (ie: locals, TNT, ESPN, Discovery) you'll need to get one anyways.

[eaayoung]

Agreed here as well. My last major problem was in 12/09 when it went into the 8 blink mode. A hit from BH fixed it. After I dumped the MyDVR external drive it settled down and started to work as designed. It did miss a recording last night which I discovered after returning home. Got the TA is attached blue screen. Maybe it updated the updated the software. But that has been my only missed recording since 12/09.

The TA is worth having!

[EdwPowers]

Thanks all for replying. While the specific SDV channels mentioned are channels I don't really watch, I know there are at least one or two of them that I do watch at least occasionally.

I considered if some of the TA issues were MyDVR Expander related. Some of them with problems mentioned also having the expanders. I took the upgrade the internal drive myself route.

So I have decided to get a TA for each TiVoHD. I will also go ahead and get rid of the BH DVR after all is working. I really can't stand their DVR any way after having TiVo since 2001.

Thanks again

[phdeez]

Well, I got my bill today and noticed 2 charges for Tuning Adapters. $3.80/each. I guess it's been a year since I got the Tuning Adapters and all-in-all they've worked pretty well. I plan on writing a letter to the president of the company asking why I have to pay a Cable Card fee in addition to the Tuning Adapter fee. My opinion is this: I made the decision to place a Tivo on their network, so I'm penalized by having to pay for a cable card (ok- fine), however BHN made the decision to implement SDV service which requires a Tuning Adapter to receive all programming. Why should a customer be penalized for their technology decisions? How is this the 'home of free hd'?

I guess we'll see what happens, but honestly I'm pretty pissed off with the nickel and dime show here.

[orangeboy]

Hmm... That would mean my yearly savings after dropping BHN's digital TV service went up from $958.68 to $1,049.88!

[net114]

Just decided to put a cable card and TA on a second TivoHD in another room.

The tech came out and put in an M-card.

Without the Tuning Adapter hooked up, it appears like the cable card is working. With the TA hooked up, all I get is black screen, however I do get channel banners with info.

Any thoughts on this? I've already swapped out the TA, to same result. My only thought is that maybe somehow the cable card and TA don't like each other, and to have the tech come back out and try a different cable card.

By the way, when the TA would only give me a black screen, the tech's answer was "per my supervisor, this is a TIVO issue, and there's nothing we can do." he then left.

Tivo customer support was actually VERY GOOD, and they got a supervisor from BH on the phone....who then told them it was a Tivo issue "because we just put the cards in, we don't diagnose your equipment problems."

Um, hey rocket scientist...what if the cable cards not working properly? :(

Anyway, anyone have any suggestions for black screen, with program info, but no audio video when TA is connected? No TA, cable card seems to work, but what non-SDV but encrypted channel would be good for me to test that theory?

Any other advice is welcome...

[orangeboy]

Just decided to put a cable card and TA on a second TivoHD in another room.

The tech came out and put in an M-card.

Without the Tuning Adapter hooked up, it appears like the cable card is working. With the TA hooked up, all I get is black screen, however I do get channel banners with info.

Any thoughts on this? I've already swapped out the TA, to same result. My only thought is that maybe somehow the cable card and TA don't like each other, and to have the tech come back out and try a different cable card.

By the way, when the TA would only give me a black screen, the tech's answer was "per my supervisor, this is a TIVO issue, and there's nothing we can do." he then left.

Tivo customer support was actually VERY GOOD, and they got a supervisor from BH on the phone....who then told them it was a Tivo issue "because we just put the cards in, we don't diagnose your equipment problems."

Um, hey rocket scientist...what if the cable cards not working properly? :(

Anyway, anyone have any suggestions for black screen, with program info, but no audio video when TA is connected? No TA, cable card seems to work, but what non-SDV but encrypted channel would be good for me to test that theory?

Any other advice is welcome...

How does the TA work with the first TiVoHD, which I assume also has CableCARDs and TA? If swapping the TAs between TiVos results in no tuning of SDV channels, I'd say you have a bad TA, and would be the responsibility of BHN to step up and take care of their own equipment problems!

It sounds like the BHN tech did very little if any diagnosing...

[net114]

How does the TA work with the first TiVoHD, which I assume also has CableCARDs and TA? If swapping the TAs between TiVos results in no tuning of SDV channels, I'd say you have a bad TA, and would be the responsibility of BHN to step up and take care of their own equipment problems!

It sounds like the BHN tech did very little if any diagnosing...

Both TA's work when put on the "old" TivoHD. Both TA's get solid green light on "new" TivoHD.

I just was looking at the cable card screen info at tivo support (pdf file) (http://support.tivo.com/ci/fattach/get/31936/1271452936/redirect/1) and it there are several indicators that the cable card is bound to the TivoHD box, but is not authorized to receive the channels.

This all seems to be very confusing for the 5 different people I've talked to at "tech support." I'm trying to tell them to reauthorize the card...and they keep telling me "its already on your account, I can 'see' it."

Me: "I know, but what I'm telling you is that it's not authorized yet to view any channels, it's just bound to the box. I'm supposed to have HBO."

Her: "You have HBO?! Wait, you're not paying for that!!"

Me: "Siiiggghhh. Yes I am. I just paid the bill two days ago."

Her: "Nope. It's not on your account."

Me: "Ok, the specific channel isn't important. I just need you to reauthorize..."

Her: "Oh, wait. THERE it is! You have HBO. I just needed to look down the screen. Authorize what now?"

Me: "Can I schedule another tech?":(

EDIT: I have to give kudos to Tivo's tech support. They've been polite and patient the whole way, and I just talked to a guy who knew exactly what I was saying, that it's not just a matter of sending a "hit" to the card, but authorizing the card to get certain channels you subscribe to. Trying to get Brighthouse back on the phone, but I'll probably have to wait for another tech to come out...3rd tech trip....it could have been only two trips if they would stop treating some of us like we're just the dumb customer who doesn't know anything. ;)

[net114]

Just an update-

Another tech came out today and when he saw it was a Tivo, literally threw his hands up in the air and said, "I need to get someone else here."

Another tech comes out about half hour later, and I explain to him using the diagnostic screens, that the cable card is not getting authorized. Most likely the best solution is just to switch it out with a new cable card. Which i got Tivo on the line to say the same thing.

Now, on the other side, the tech's have a supervisor on speakerphone, who keeps saying over and over, "its a Tivo issue, it's a Tivo issue".

Finally I ask the tech if he has extra cards, can we just try putting another one in?

*poof* they call it in, and all the channels work like magic.

I will give credit to the two guys who came out today, who were VERY polite. The main problem was a supervisor who was telling everyone it was Tivo's fault, and who would just not listen to what I was saying. This could have been a much shorter trip had they just tried swapping out cable cards the DAY BEFORE.

As is usually the case, the Bright House CSR's I talked to really had no idea what I was speaking of, but I didn't find anyone on the phone who was rude, either at BH or Tivo.

Tivo tech support knew exactly the issue, and they tried to get BH on three way calls, and in general were very good.

This has been the same lesson I've found since cable cards have come out- if you get it working, its pretty stable overall, but you really have to baby some of the techs and CSRs to get them to listen to your requests. Nothing has changed on that front.

[JRGoodman]

Just to add my 2 cents, had the tech out today and he came without a TA, only the M card. We had some of the HD channels come on and they said they would be back out. Well hours later no more HD channels so all I have is basic cable and they are coming back again. My opinion is they make it difficult, because they want you to use their equiptment, which fails all the time I might add. So while it worked the picture was fantastic. My question is are you suppose to get some of the HD channels even if you dont have a Tuner Adapter?

[crusin_x1]

Yes at this time, some HD channels will come in without the TA. Not all channels have switched to SDV.

[eaayoung]

Yes, lots of them. Call BH and have them send a hit to the card and make sure they have it setup properly.

[susieb]

Just to add my 2 cents, had the tech out today and he came without a TA, only the M card. We had some of the HD channels come on and they said they would be back out. Well hours later no more HD channels so all I have is basic cable and they are coming back again. My opinion is they make it difficult, because they want you to use their equiptment, which fails all the time I might add. So while it worked the picture was fantastic. My question is are you suppose to get some of the HD channels even if you dont have a Tuner Adapter?
JR, You should get some HD channels without the TA. The TA was needed to receive switched digital video channels. Of course, there is not a list of which channels are SDV.

[smr]

JR, You should get some HD channels without the TA. The TA was needed to receive switched digital video channels. Of course, there is not a list of which channels are SDV.

Not only is there NOT a list if which channels are SDV, the Brighthouse reps cannot even tell us. I have tried thrice to talk to someone and get a listing.

[mikel_b]

I had comcast for 2+ years with absolutely no problems... now I'm in BH land and haven't had fully working for several weeks.

First they come w/o cable cards... come back another day... no tuning adapter... one cablecard starts failing, i call in for support, they send a guy, no cable cards with him. tuning adapter keeps going into flashing green light mode, 2 techs come out, no replacement cards OR tuning adapter.

I tell the tech some channels aren't working because the TA seems to be resetting or something. I show him some channels not working. He goes "hmm, I wish I knew which channels use the TA, I only have a list of the SDV channels". I try to not laugh.

I have version .801 on the TA but it seems like daily or more often I get the flashing green light and the SDV channels stop working.

Should I ask for a new TA? Do they charge for each Card separately? Right now I have two S, would rather have 1 M.

Any pointers to get this working reliably? Anyone know a good tech in Melbourne, FL?

[susieb]

mikel_b - Reboot the TA and count the flashes. 4 flashes mean defective TA. I leaned that during the 2 weeks I spent trying to get things going. My TA still goes through times of constant flashing. Lost channels once but rebooted TA and Tivo and had everything.

[mikel_b]

mikel_b - Reboot the TA and count the flashes. 4 flashes mean defective TA. I leaned that during the 2 weeks I spent trying to get things going. My TA still goes through times of constant flashing. Lost channels once but rebooted TA and Tivo and had everything.

I'm getting the constant flashing. I counted for a bit but it doesn't seem to have any pattern it's just a constant flash. Does that mean anything?

What I usually do is turn off the TA, turn it on again. I keep doing that until I get solid green, usually happens on the first or 2nd try. Then I unplug the USB and plug it back in. That usually works for 12-24 hours so far as I can tell.

[net114]

Ok this is what happend to me Mike. Exactly. It was that it was simply a matter of them needing to try various cable cards till one worked. Some channels came through, others didn't. You might need to try multiple cards and another TA. But most likely its simply an issue of needing to try mutiple cards. Heck, they're probably trying to put in the same cards that didn't work in other Tivos!

Here is a PDF (http://support.tivo.com/ci/fattach/get/31936/1271452936/redirect/1/session/L2F2LzEvc2lkLzNLTldzSDNr) with info on the cable card screen diagnostics.

This will show you if it's a cable card issue or not.

In the cable card diagnostics menu-
What I found was that on the cable card CA SCREEN, it said "locked". It should ALSO say "READY" on the second line. If it says "NOT READY", it's not authorizing your channels correctly. Because it is "locked", they can send hits to the card, and they see some channels, resulting in them saying it works. However, you can prove it's not authorizing channels correctly by showing them the "NOT READY".

ALSO - On the ACTIVE PROGRAM screen, it says a lot of stuff, but you can find a line with the letters in it that says "NON-ENT" or "ENT". If it says "NOT-ENT" or "??????" in some code, then it is not authorizing your encrypted channels. Again, the tech sees some channels, and says what he said to me, "Oh, its a Tivo problem." But he doesn't know how to read these screens.

Have them come back out. I printed out that PDF, and I got Tivo's cable card tech support on the line to talk to the tech on speakerphone while he was there. Show the PDF to the tech, and if your card isn't authorizing, you can prove its not a Tivo issue.

Sending hits over and over will not fix your issue most likely. Call repair and make sure they make a note to the tech to bring multiple cable cards. If they show up without them, ask them to call a supervisor and see if another tech can bring you some right then. That is what I insisted on, and a half hour later they brought extra cards. They put in the first replacement and like magic, all the channels came on after they paired it.

By the way, the M cards should be newer, so ask for them, but I have two S cards in one Tivo and an M card in the other. They both seem to work fine now. But in BOTH cases, I had to insist on them trying multiple cards until one worked. The cards are VERY finicky. The techs that know about them know very well that this is true.

However, they're instant response is that the CSR can "see" and "hit" the card, thus it must be working. This isn't true. A bad card can still get signals, but not authorize your channels correctly.

I don't know what area your in, but I've got a supervisors cell number in my area. If you want to PM me with where you are, it might help you if you happen to live nearby. He wasn't very friendly though I have to say....

[Who-ville]

I've had the Cisco STA1520 Tuning Adapter since early last September and it has worked fine with a TiVo HD XL since then. (Getting it installed and working took two difficult service calls, however.)

Several weeks ago its green power light started to blink at random times and I've been unable to get it working reliably ever since. Usually I have to unplug it for several minutes, restart the TiVo, then restart the TA to force it to acquire the channels again.

At that point I can watch SDV channels like AMC HD (1358) but within a few hours or minutes the TA chokes and the light starts blinking again. It's been effectively useless for weeks so I've had to avoid all SDV channels for a while.

Has anyone else had problems with their TA after so many months of successful use? I have a service call scheduled for tomorrow and am dreading the arrival of another tech who's never seen a TA before.

[net114]

I've had the Cisco STA1520 Tuning Adapter since early last September and it has worked fine with a TiVo HD XL since then. (Getting it installed and working took two difficult service calls, however.)

Several weeks ago its green power light started to blink at random times and I've been unable to get it working reliably ever since. Usually I have to unplug it for several minutes, restart the TiVo, then restart the TA to force it to acquire the channels again.

At that point I can watch SDV channels like AMC HD (1358) but within a few hours or minutes the TA chokes and the light starts blinking again. It's been effectively useless for weeks so I've had to avoid all SDV channels for a while.

Has anyone else had problems with their TA after so many months of successful use? I have a service call scheduled for tomorrow and am dreading the arrival of another tech who's never seen a TA before.

Same issue here on two different Tivos with two different TA's. At random times it's like the TA loses signal, light blinks, and then I get the "there's a tuning adapter connected" message.

To be honest, I would be interested in finding out if the tech really knows anything or not. My guess is they'll tell you the signal is fine.

I'm wondering if a software update somewhere or some other change isn't causing this. Before your post, I was thinking I had a weak signal or something coming into my house.

[kbalch]

So, after spending the last year in purgatory here in suburban Boston, we're returning to Central FL (Clermont) and the dubious joys of Brighthouse. The best thing about the last year in New England was Fios and how perfectly their cablecards worked with our Tivos. No SDV, no TAs - just perfect reception with lots of HD movie channels.

The question is: has Brighthouse improved sufficiently in our absence in their handling of the SDV/TA issues to make it worth continuing with Tivo service in Clermont? I'd really, really hate to go back to the Brighthouse DVR, but I'll do that before I deal with the TA issues as they existed up until last summer.

Any thoughts?

Ken

[JWThiers]

So, after spending the last year in purgatory here in suburban Boston, we're returning to Central FL (Clermont) and the dubious joys of Brighthouse. The best thing about the last year in New England was Fios and how perfectly their cablecards worked with our Tivos. No SDV, no TAs - just perfect reception with lots of HD movie channels.

The question is: has Brighthouse improved sufficiently in our absence in their handling of the SDV/TA issues to make it worth continuing with Tivo service in Clermont? I'd really, really hate to go back to the Brighthouse DVR, but I'll do that before I deal with the TA issues as they existed up until last summer.

Any thoughts?

Ken

I just had 1 TA die on me. It was replaced quickly. That and for some reason for about a week last month I had random reboots of both TA's (They happened at exactly the same time so my guess is something BH was doing) aside from that the TA's have been pretty reliable for me. You still can't MRV beyond locals but that is a CCI issue not TA issue.

[Who-ville]

Same issue here on two different Tivos with two different TA's. At random times it's like the TA loses signal, light blinks, and then I get the "there's a tuning adapter connected" message.

To be honest, I would be interested in finding out if the tech really knows anything or not. My guess is they'll tell you the signal is fine.

I'm wondering if a software update somewhere or some other change isn't causing this. Before your post, I was thinking I had a weak signal or something coming into my house.
Update: Three BH techs just left. Their first line of attack was to repair some "loose fittings" outside my house where the cable enters. The lead tech said the signal was fluctuating and that the fix should provide stability. I couldn't tell if they knew whether that would have any effect on the TA or were just guessing.

After the loose fitting repair, the TA still wasn't working so I restarted it and the TiVo, which forced it to re-acquire the BH channels. It worked briefly, which I expected, then quickly started rebooting, which I also expected. After a few minutes it started working again on its own; if recent performance is any indication it will fail within a couple of hours.

The techs didn't do anything to it and seemed to have no plan other than to replace it. They called around and were unable to find a TA so we agreed that they'd come back Friday morning when they expect to have another unit.

[joelkfla]

My TA has been rebooting just about every day, sometimes twice a day, for the last week or two. Of course, any recordings in progress are lost, but one time TiVo didn't reestablish communication for some reason, and I lost all the SDV channels for a day.

TiVo comes up with the "A tuning adaptor is connected screen", and checking the TA diagnostics I see the TA boot date has been updated.

I have a service call scheduled for Wednesday, requesting a replacement TA.

[net114]

My TA has been rebooting just about every day, sometimes twice a day, for the last week or two. Of course, any recordings in progress are lost, but one time TiVo didn't reestablish communication for some reason, and I lost all the SDV channels for a day.

TiVo comes up with the "A tuning adaptor is connected screen", and checking the TA diagnostics I see the TA boot date has been updated.

I have a service call scheduled for Wednesday, requesting a replacement TA.

I powered down my Tivo and rebooted (again), and so far today it hasn't happened. Like I said, I have two TA's, and both were doing this, so I'm sure its not a TA issue for my case.

[reblue]

Just wanted to let everyone know, that I am having the same tuning adapter re-boot problems as everyone else in Orlando! I had an appointment with a tech today, and he shared a very interesting fact. A couple of weeks ago, BH preformed an upgrade on their system. We received a postcard about this upgrade in the mail (also have 1 awful BH HDDVR - postcard said to "save all of your settings, because your equipment may reset"). My tuning adapter problems directly correlate to this date. The tech said that the upgrade messed up all tuning adapters in Orlando, and he did not have high hopes for the replacement that he brought to work properly.

If this is truly the case, BH needs to put some attention into this matter NOW! They chose to use SDV, and in order to keep up "their end of the deal" with their customers and the FCC - they must deliver a working product! Not to mention that we are paying a monthly fee for the use of these tuning adapters.

I will be sure to report back on the status of my replacement TA.

[tivoknucklehead]

Just wanted to let everyone know, that I am having the same tuning adapter re-boot problems as everyone else in Orlando! I had an appointment with a tech today, and he shared a very interesting fact. A couple of weeks ago, BH preformed an upgrade on their system. We received a postcard about this upgrade in the mail (also have 1 awful BH HDDVR - postcard said to "save all of your settings, because your equipment may reset"). My tuning adapter problems directly correlate to this date. The tech said that the upgrade messed up all tuning adapters in Orlando, and he did not have high hopes for the replacement that he brought to work properly.

If this is truly the case, BH needs to put some attention into this matter NOW! They chose to use SDV, and in order to keep up "their end of the deal" with their customers and the FCC - they must deliver a working product! Not to mention that we are paying a monthly fee for the use of these tuning adapters.

I will be sure to report back on the status of my replacement TA.



it did not mess up my TA in Orlando

[Who-ville]

I now have a replacement tuning adapter and everything is fine. Today's tech brought a brand-new Cisco STA1520, the same model as the unit I received last September. It worked immediately and hasn't had any problems since the tech left around an hour ago.

[net114]

From BrightHouse today I got an email:

"On Thursday, August 19, a software upgrade will be applied to your Tuning Adapter to improve your viewing experience. This upgrade may result in a message on your TiVo box that says: "Tuning Adapter Connected" after the software upgrade. If you see this message, please follow the onscreen instruction to press "Continue" to resume viewing TV on your TiVo DVR and Tuning Adapter.

In rare cases you may be required to reboot your TiVo DVR. Simply unplug your TiVo DVR from power followed by plugging it back in to reboot. Alternatively from the TiVo menu go to "Messages and Settings" and select "Restart or Reset System" choosing the "Restart the TiVo DVR" option.

If your Tuning Adapter is connected to a device other than a TiVo and you experience any problems after the upgrade, please contact us at 1-877-892-3279 (EASY)and our representatives will be glad to assist you."

[PopcornGuy]

"improve your viewing experience"...
Let's hope so. All too frequently I find that the premium or HD (1300 and up) are suddenly "channel not found". There are some channels that get a blank recording frequently. I've found that setting a 1 minute recording before the one I want always gets the program recorded - 2 attempts to tune the channel. If those issues are fixed, I'll be a happy camper!

[net114]

"improve your viewing experience"...
Let's hope so. All too frequently I find that the premium or HD (1300 and up) are suddenly "channel not found". There are some channels that get a blank recording frequently. I've found that setting a 1 minute recording before the one I want always gets the program recorded - 2 attempts to tune the channel. If those issues are fixed, I'll be a happy camper!

Same here. If I tune directly (not by hitting up and down), I get the same message. Several season passes will only record a black screen, IF I catch them in time, I stop the recording and the picture comes back. :mad:

[JWThiers]

Same here. If I tune directly (not by hitting up and down), I get the same message. Several season passes will only record a black screen, IF I catch them in time, I stop the recording and the picture comes back. :mad:

I think what is happening is that tuner hasn't changed channels in a while so BH assumes you don't need it anymore so it frees up a channel on the headend.

[net114]

I think what is happening is that tuner hasn't changed channels in a while so BH assumes you don't need it anymore so it frees up a channel on the headend.

LOL. Hey, that's all over my head. I just want it to work. Can I let them know I record the same channel 5 days a week at the same time? It would help. :D

[Who-ville]

From BrightHouse today I got an email:

"On Thursday, August 19, a software upgrade will be applied to your Tuning Adapter to improve your viewing experience. This upgrade may result in a message on your TiVo box that says: "Tuning Adapter Connected" after the software upgrade. If you see this message, please follow the onscreen instruction to press "Continue" to resume viewing TV on your TiVo DVR and Tuning Adapter.

In rare cases you may be required to reboot your TiVo DVR. Simply unplug your TiVo DVR from power followed by plugging it back in to reboot. Alternatively from the TiVo menu go to "Messages and Settings" and select "Restart or Reset System" choosing the "Restart the TiVo DVR" option.

If your Tuning Adapter is connected to a device other than a TiVo and you experience any problems after the upgrade, please contact us at 1-877-892-3279 (EASY)and our representatives will be glad to assist you."
Interesting. I didn't get that e-mail but my Tuning Adapter stopped working within the past day. I noticed the green light was off and couldn't get it back on with the power button. I had to remove then reattach the power cord.

Meanwhile, I wasn't home to watch TV yesterday so I didn't get a chance to see if the device was actually working. I noticed this morning that the light was off again.

I'm now restarting my TiVo and will attempt to reboot the Tuning Adapter to see what happens. I wonder if I may have received the software upgrade early.

[JWThiers]

LOL. Hey, that's all over my head. I just want it to work. Can I let them know I record the same channel 5 days a week at the same time? It would help. :D

lol, It should be that easy. its how the TA works. In order to get more channels BH just sends the channels that people in your neighborhood are watching instead of all of the channels. Unfortunately I think what BH does is if a channel hasn't changed in several hours (more likely if the channel hasn't had a new request) it assumes you aren't watching that channel and drops that channel from the neighborhood to free up space for other channels.

[eaayoung]

No problems with my TA except for the usually stuff.
Got the same email. My TA has software of .0801.
The NC area was updated months ago and experienced lots of problems.
Keep your fingers crossed that it goes well and the bugs are worked out!

[eaayoung]

"If your Tuning Adapter is connected to a device other than a TiVo and you experience any problems after the upgrade, please contact us at 1-877-892-3279 (EASY)and our representatives will be glad to assist you."

Just notice the bottom part of BH's email..., so I don't call BH if I have a problem and have a TIVO connected to their equipment?

[tomphilb]

Well, I noticed my TiVo was on this am (usually turn it off when not in use.) The TA says that it rebooted at 12:58 am, so I assume the software update was pushed out ok. I did not have the "checking for channels message", but all of my SDV channels seem to be ok.
Anyone know what the patch did, specifically?

[net114]

Well, I noticed my TiVo was on this am (usually turn it off when not in use.) The TA says that it rebooted at 12:58 am, so I assume the software update was pushed out ok. I did not have the "checking for channels message", but all of my SDV channels seem to be ok.
Anyone know what the patch did, specifically?

I think it installed new hamsters to rotate the wheel and make the "magic pictures" work. Or I could know nothing except mine blinked for a while at around the same time, and I seem to be able to tune the channels better now. :D

[Who-ville]

Interesting. I didn't get that e-mail but my Tuning Adapter stopped working within the past day. I noticed the green light was off and couldn't get it back on with the power button. I had to remove then reattach the power cord.

Meanwhile, I wasn't home to watch TV yesterday so I didn't get a chance to see if the device was actually working. I noticed this morning that the light was off again.

I'm now restarting my TiVo and will attempt to reboot the Tuning Adapter to see what happens. I wonder if I may have received the software upgrade early.
After I posted the previous message I received a voicemail message from Bright House alerting me to the tuning adapter software upgrade on Aug. 19. The language was the same as the BH e-mail cited earlier.

Nothing appeared to change for me on Aug. 19 and the tuning adapter has been working fine without incident. I still wonder if the upgrade had been pushed to me a little earlier, when I had to reset the tuning adapter and TiVo to get everything back to normal.

[tivoknucklehead]

today i see "cable card 2 firmware upgrade". may take up to 40 minutes, you cannot watch or record live tv while in progress". i hope this goes well

update: of course it did not go well. still updating 3 hours later. on hold now with Bright House

update: cable card 2 goes into continuous firmware upgrade loop. goes to live tv after 1 hour and repeats process. Bright House can't get out here till Thursday which is a joke. I'm going to pull cc2 out so at least I can watch live tv

update: I have one other TV with a cable card so I pulled the cc out of it and replaced the cc that was in the endless firmware upgrade loop. After i called them to activate it worked fine, so at least my tivo will work until they show up Thursday to replace the bad cc.

this proves you can easily swap cc's between devices in your house

[eaayoung]

I did the same when I pulled a multistream CC from a TV and installed it on S4. Worked after a call to BH. No truck roll!

My TA is still showing .0801. I thought this would change after BH's software upgrade of the TA.

Anybody have a higher version on their TA? I thought I read somewhere that .0803 is the latest TA software.

[eaayoung]

Got the TA update today. New version is .1001.

[Robbdoe1]

Just got this in the mail today. I guess they are gonna keep pushing. I'm still not affected yet in Melbourne.

Robb

[Velvetme]

Here is my experience in a nutshell;
Bought a premiere and called for an install. $40 non waive able fee. Talked to 3 CSR's and got nowhere, so fine. Brighthouse networks came out after 2 missed appointments and heard nothing but belly aching from the newbie cable card installer. The M card worked right away but no HD, channel lineup doesn't match and even some of the basic channels are missing. Guess what? He didn't install or even bring a tuning adapter. They are coming out again Tuesday to install... Lord knows what I will hear from this guy when he comes.

[net114]

Here is my experience in a nutshell;
Bought a premiere and called for an install. $40 non waive able fee. Talked to 3 CSR's and got nowhere, so fine. Brighthouse networks came out after 2 missed appointments and heard nothing but belly aching from the newbie cable card installer. The M card worked right away but no HD, channel lineup doesn't match and even some of the basic channels are missing. Guess what? He didn't install or even bring a tuning adapter. They are coming out again Tuesday to install... Lord knows what I will hear from this guy when he comes.

Check out my post here (http://www.tivocommunity.com/tivo-vb/showthread.php?p=8013821#post8013821) where I give a link for a PDF that gives some additional diagnostic info for the cable card install. You might have to force the issue with the tech, but you can check if the cable card is actually working or not. On more than one occasion, the tech swore the card was working and it was a "tivo issue", and I finally was able to confirm that just because some channels work is not proof that the cable card is working properly.

And on the $40 charge, I agree that is a crock. Please, please, Brighthouse, let me pay you $40 so that I can pay you more money each month and remain a customer of yours. Give me a break.

[innocentfreak]

Here is my experience in a nutshell;
Bought a premiere and called for an install. $40 non waive able fee. Talked to 3 CSR's and got nowhere, so fine. Brighthouse networks came out after 2 missed appointments and heard nothing but belly aching from the newbie cable card installer. The M card worked right away but no HD, channel lineup doesn't match and even some of the basic channels are missing. Guess what? He didn't install or even bring a tuning adapter. They are coming out again Tuesday to install... Lord knows what I will hear from this guy when he comes.

See my complaint link in my sig and file a report with the FCC. After their last meeting they added a section for CableCARDs and Tuning Adapters so they can keep up on these issues to see if further changes are needed.

[tomphilb]

So maybe not particularly germane to the SDV topic, but relevant to Brighthouse in central fl:
How is the ginormous HD channel move gonna affect all our season passes next week?
/brighthouse.com/central-florida/hd-destination

[tivoknucklehead]

So maybe not particularly germane to the SDV topic, but relevant to Brighthouse in central fl:
How is the ginormous HD channel move gonna affect all our season passes next week?
/brighthouse.com/central-florida/hd-destination


please read my thread. Do you have new guide data?


http://www.tivocommunity.com/tivo-vb/showthread.php?t=456341

[rahnbo]

So maybe not particularly germane to the SDV topic, but relevant to Brighthouse in central fl:
How is the ginormous HD channel move gonna affect all our season passes next week?
/brighthouse.com/central-florida/hd-destination

I contacted Tivo email support who replied "to manually update the TiVo Season Passes to reflect the new channels."

With 200+ season passes that's not going to be much fun.

[tivoknucklehead]

I contacted Tivo email support who replied "to manually update the TiVo Season Passes to reflect the new channels."

With 200+ season passes that's not going to be much fun.

do you have guide data on the new channels or "to be announced" ?

[rahnbo]

do you have guide data on the new channels or "to be announced" ?

To Be Announced across the board. The Brighthouse HD STB does have data.

[tivoknucklehead]

To Be Announced across the board. The Brighthouse HD STB does have data.


well, at least its not just me then. I've been after these guys to fix this for 7 weeks now, we only have 6 days left to get it fixed :mad:

[rahnbo]

I've contacted them as well and they swear its going to work, although it looks like we'll be reprogramming our season passes. I've also called Brighthouse to find out exactly what time the turn off & switching will occur and they can't/won't answer that question.

[tivoknucklehead]

I've contacted them as well and they swear its going to work, although it looks like we'll be reprogramming our season passes. I've also called Brighthouse to find out exactly what time the turn off & switching will occur and they can't/won't answer that question.


Its ridiculous that they are waiting till the last minute, I have a ton of Season Passes that need redone, plus I can't set up any viewing after Oct 26 right now

[orangeboy]

Its ridiculous that they are waiting till the last minute, I have a ton of Season Passes that need redone, plus I can't set up any viewing after Oct 26 right now

What makes you think you need to redo your Season Passes? Is WESHDT no longer going to be WESHDT? Is WKCFDT no longer going to be WKCFDT? I think you're making a mountain out of a mole hill...

[tivoknucklehead]

What makes you think you need to redo your Season Passes? Is WESHDT no longer going to be WESHDT? Is WKCFDT no longer going to be WKCFDT? I think you're making a mountain out of a mole hill...



only a few HD channels are not changing, you need to check it out, over 100 channels are changing numbers and season passes must be changed manually


http://brighthouse.com/static/documents/HD_Destination_Flyer.pdf

[rahnbo]

This is from Tivo Support:

Thank you for contacting TiVo Customer Support. I would be happy to help you.

I am sorry if my last response was a little confusing on the Season Passes. You will have to reset up the Season Passes on the TiVo box. Unfortunately, we don't have a way to just change the channel number on the Season Passes to reflect the new channels. An easier way to reset all your Season Passes now is by going through the new Season Pass Manager that was released a couple of days ago. You can access it through your Manage My Account at www.tivo.com

The link for the Season Pass Manager is https://www3.tivo.com/apps/index.do

[rahnbo]

Tivo just notified me of a new lineup change. 3 of the new Brighthouse reshuffles were done and the old HD channels turned off. Two I don't care about. One is FOX. Comically, FOX WOFL, was -1135 and +1035 WOFL, except they spelled it WOLF. Idiots.

Not so comically the Season passes still have the old channel 1135 for FOX so let the recreation of a truck load of season passes begin.

[innocentfreak]

Actually from another thread someone said when they had this happen before, they didn't have to change the season pass. It would still display the incorrect channel number, but still worked for the new channel. You may want to verify your to do list before doing all that work.

[orangeboy]

only a few HD channels are not changing, you need to check it out, over 100 channels are changing numbers and season passes must be changed manually


http://brighthouse.com/static/documents/HD_Destination_Flyer.pdf

When I dropped BHN and went OTA only, I didn't change/recreate ANY Season Passes for the channels I still had (and they definitely had different numbers, going from 1035 to 35-1). I did cancel Season Passes for Discovery Channel, The History Channel, etc. Channel numbers shouldn't effect the Season Passes. Changing call letters, yes. That's why I mentioned WESHDT and WKCFDT...

[Robbdoe1]

I got this big A** card in the mail yesterday with the new lineup. Now I'm not so sure I won't be affected and need a TA. I'm gonna wait and see. Same with my SP's.

I wonder if moving a channel like HGTV from 1361 to 1***? will stop me from getting it without a TA even though I get it now without one?

Robb

[tivoknucklehead]

I got this big A** card in the mail yesterday with the new lineup. Now I'm not so sure I won't be affected and need a TA. I'm gonna wait and see. Same with my SP's.

I wonder if moving a channel like HGTV from 1361 to 1***? will stop me from getting it without a TA even though I get it now without one?

Robb

you definitely need a TA to receive most of the HD channels

[Robbdoe1]

you definitely need a TA to receive most of the HD channels

I get Spike, HGTV, AETV, TNT, DISC and a bunch of others without the TA now. There are about 20 of them including the locals in HD that I get. So you think I will need the TA after the move? The one's I listed are the one's I watch including all the locals. I don't pay for any aditional HD content, just what they provide free.

OTA and streaming is looking better everyday as I know I can supplement those 5 channels shows I watch. I get 18 stations good with my antenna on the THD and I'm 38 miles from the towers.

Robb

[tivoknucklehead]

I get Spike, HGTV, AETV, TNT, DISC and a bunch of others without the TA now. There are about 20 of them including the locals in HD that I get. So you think I will need the TA after the move? The one's I listed are the one's I watch including all the locals. I don't pay for any aditional HD content, just what they provide free.

OTA and streaming is looking better everyday as I know I can supplement those 5 channels shows I watch. I get 18 stations good with my antenna on the THD and I'm 38 miles from the towers.

Robb


Well , you'll know next week, but I know up to now that when they add new HD channels they pretty much are all SDV channels that need a TA (for tivo to function) and this trend will not change

[joelkfla]

Tivo just notified me of a new lineup change. 3 of the new Brighthouse reshuffles were done and the old HD channels turned off. Two I don't care about. One is FOX. Comically, FOX WOFL, was -1135 and +1035 WOFL, except they spelled it WOLF. Idiots.

Not so comically the Season passes still have the old channel 1135 for FOX so let the recreation of a truck load of season passes begin.

Seems a bit harsh to call someone an idiot for a single typo. It's correct on my channel list, so apparently they were clever enough to correct it.

The new channels that have shown up are all unchecked on my channel list. Since some of the channels are reusing channel numbers currently in use, I expect that on the 26th, the rest of the changes will show up, the new channels will become checked, and recordings and season passes will be moved to the new channels, as has happened in the past with smaller changes.

There might be a bit of a lag, but I have no reason not to expect that everything will be all right by the 27th.