Auto-record Suggestions POLL

[greenPhantom]

Regarding this thread: "can't stop Suggestions from recording"
http://tivocommunity.com/tivo-vb/showthread.php?t=390352


I'm about to dive into the Comcast service abyss and ask them to get it fixed. So far, I've received conflicting responses from Comcast tech reps. So, I'd like to know if anyone else is experiencing the same issue (or is it probable that my DVR's copy of the TiVo OS/facade truly damaged).

Please take a quick moment to answer this poll. Thanks.

[JSurette]

I have two DCT3412-Is, and one of the first things I did was to turn off Record Suggestions. Happily, neither has ever recorded something I haven't set up myself.

[greenPhantom]

(Darn, should've made option #4 as "Persistence is futile, the Comcast Collective is impervious to repeated requests.")

;)

[briandigital]

The WORST part of this is when you're watching something on live TV, and the C/TiVo asks to change the channel on you for a "Suggestion." I suggest you leave me the hell alone. What happens if you're out of the room and didn't pause? The auto-answer is "yes" so if you wait long enough what you were watching (and it's rewind buffer) are gone when you return. On desktop computers, the default choice is always the one that is least destructive… here they've violated that basic tenet of interface design.

That is abysmally bad.

[greenPhantom]

I hadn't run into that prompt yet, but now that I know it's coming, all the more to press CommieCast to get it fixed.

[Calmante]

What's with the "Commiecast?" Is that the best we can do? How, exactly, is Comcast like communism? I can understand "Comcrap," but come on... Reminds me of bad local news, or even worse, AM talk radio show hosts.

[greenPhantom]

CommieCast certainly bears the mark of such when ALL of the replies I receive to technical inquiries start with the form response:
Thank you for taking the time to write us. It is important to us that we are able to resolve this issue for you...
and are followed by useless and demeaning suggestions.

Of all the interactions I've had with my dear friends at the big C, I've only had one person actually talk to me as if I was a reasonably intelligent person. He called back to check on my issue (as promised, while remediation was ongoing) and he actually solved the problem.

Of course, when I wanted to send an "atta boy" e-mail to point out such exemplary service to the guy's superiors, I got the response, "Thank you for taking the time to write us. It is important to us that we are able to resolve this issue for you..."

[mogulbumm]

CommieCast certainly bears the mark of such when ALL of the replies I get to technical inquiries start with the form response:

and are followed by useless and demeaning suggestions.

Of all the interactions I've had with my dear friends at the big C, I've only had one person actually talk to me as if I was a reasonably intelligent person, called back (as promised) to check on my issue (while remediation was ongoing) and actually solved the problem.

Of course, when I wanted to send an "atta boy" e-mail to point out such exemplary service to the guy's superiors, I got the response, "Thank you for taking the time to write us. It is important to us that we are able to resolve this issue for you..."

My favorite response was in a chat with a rep the other night. I had mentioned the 3-5 minute timeframe to set up a recording and how absurdly long it was and the response:

"So, you want it to be slower?"

Yes, what I really want is to press the record button and wait until my children age to the point that they don't watch that show any longer... that should solve the issue.

[gtalvola]

I want this feature, but it's not working on either of my two boxes. Nothing is recorded at all. It used to work, but sometime a month ago or so it just stopped working.

I also want it to be truly non-intrusive, only recording on the tuner that's not being actively viewed.

[Calmante]

CommieCast certainly bears the mark of such when ALL of the replies I receive to technical inquiries start with the form response:

and are followed by useless and demeaning suggestions.

Of all the interactions I've had with my dear friends at the big C, I've only had one person actually talk to me as if I was a reasonably intelligent person. He called back to check on my issue (as promised, while remediation was ongoing) and he actually solved the problem.

Of course, when I wanted to send an "atta boy" e-mail to point out such exemplary service to the guy's superiors, I got the response, "Thank you for taking the time to write us. It is important to us that we are able to resolve this issue for you..."

Again, how is this related to communism?

[greenPhantom]

My experience with Comcast's responses remind me of the old Wendy's commercial showing a rather zaftig (and decidedly unattractive) female model traversing a fashion runway, dressed in a drab gray uniform. Each time the emcee announces a different class of clothing, time the model appears wearing the same outfit. On the last iteration the emcee declares, "Is svim-vhere!" (said with stereotypical Slavic accent) and the model walks down the runway with a beach ball (and same drab outfit).

What's more, having a cable-TV monopoly in my town (as of this writing**), Comcast resembles a monolithic Soviet-era bureaucracy, even before its service has an opportunity to prove otherwise. Granted, Comcast is way better than its predecessor CATV franchisee -- at least Comcast answers the phone. Beyond that, however, I wince at the thought of trying to get this issue solved in an expedient fashion. (Especially since it's kind of esoteric and not system critical.)

I could of chosen a reference to Bartleby the Scrivner, where the protagonist slowly withdraws from society by always replying "I'd prefer not to," frustrating those trying to interact with him. But then that'd probably be too dated a reference and not entirely relevant.

Lastly, "CommieCast" just kind of rolls off the tongue. The long-E between the M and K constants just seems to fit. Thinking about other similar mellifluous intonations, perhaps "Comedycast" would also fit. With this latter example, you get the pleasing phoneme, similar alliteration and a pretty good pun all the while dissing that monopolistic corporate entity that states (more often than it actually performs) "It is important to us that we are able to resolve this issue for you..."

[greenPhantom]

**Verizon FIOS is coming (and eagerly awaited).

[Calmante]

I could of chosen a reference to Bartleby the Scrivner, where the protagonist slowly withdraws from society by always replying "I'd prefer not to," frustrating those trying to interact with him. But then that'd probably be too dated a reference and not entirely relevant.


Yes, you could have.

[Calmante]

**Verizon FIOS is coming (and eagerly awaited).

I agree... I would like to try FIOS.