Bostonian
04-15-2008, 02:30 PM
As a new member of this board, I wanted to start my first thread off in the right direction.
As many people here in Massachusetts are waiting and getting fed up with comcast, I too am not very pleased with their services. So as a matter of drilling down for some information regarding any new software update, I spoke to a comcast rep. While some of the information here is already well known, I thought it would a nice post anyhow. Here is a transcript with the comcast tech:
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Ben_(Tue Apr 15 2008 15:24:54 GMT-0400 (Eastern Daylight Time))>
It seems like a waste of bandwidth if a channel is not utilizing HD...
Amy(Tue Apr 15 2008 15:25:40 GMT-0400 (Eastern Daylight Time))>
No, I'm sorry, there would be no fix for this. The weather channel in HD should be broadcasting in HD and not standard digital.
Ben_(Tue Apr 15 2008 15:26:30 GMT-0400 (Eastern Daylight Time))>
okay... Well thank you anyway, I do appreciate the help and I look forward to the Tivo update too.
Amy(Tue Apr 15 2008 15:27:00 GMT-0400 (Eastern Daylight Time))>
You're welcome
Amy(Tue Apr 15 2008 15:27:01 GMT-0400 (Eastern Daylight Time))>
Thank you for making Comcast part of your day. If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7 days a week). Simply visit www.comcast.net and select Help.
Amy(Tue Apr 15 2008 15:27:05 GMT-0400 (Eastern Daylight Time))>
Analyst has closed chat and left the room
It appears that they do know about the speed issue, and it is going to be addressed in the next update whenever it is... Also don't forget to ask for a credit on service as why should we pay for a broken service? Lastly, the bandwidth answer was interesting too to say the least.
Thanks!
As many people here in Massachusetts are waiting and getting fed up with comcast, I too am not very pleased with their services. So as a matter of drilling down for some information regarding any new software update, I spoke to a comcast rep. While some of the information here is already well known, I thought it would a nice post anyhow. Here is a transcript with the comcast tech:
---
Ben_(Tue Apr 15 2008 15:24:54 GMT-0400 (Eastern Daylight Time))>
It seems like a waste of bandwidth if a channel is not utilizing HD...
Amy(Tue Apr 15 2008 15:25:40 GMT-0400 (Eastern Daylight Time))>
No, I'm sorry, there would be no fix for this. The weather channel in HD should be broadcasting in HD and not standard digital.
Ben_(Tue Apr 15 2008 15:26:30 GMT-0400 (Eastern Daylight Time))>
okay... Well thank you anyway, I do appreciate the help and I look forward to the Tivo update too.
Amy(Tue Apr 15 2008 15:27:00 GMT-0400 (Eastern Daylight Time))>
You're welcome
Amy(Tue Apr 15 2008 15:27:01 GMT-0400 (Eastern Daylight Time))>
Thank you for making Comcast part of your day. If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7 days a week). Simply visit www.comcast.net and select Help.
Amy(Tue Apr 15 2008 15:27:05 GMT-0400 (Eastern Daylight Time))>
Analyst has closed chat and left the room
It appears that they do know about the speed issue, and it is going to be addressed in the next update whenever it is... Also don't forget to ask for a credit on service as why should we pay for a broken service? Lastly, the bandwidth answer was interesting too to say the least.
Thanks!