EPG sub expired

[nickharman]

Odd message as i am on direct debit. Schedule is loaded for next 10 or so days and test call and forced schedule update all return ok as does the call log for the last 24 hrs

I cannot watch live TV as the same message appears, as it does on all recordings Ive tried to make via the epg choice screen. The recordings show on Now Playing but when selected all I get is the expired message

never seen this before in 5 yrs of use. The only variable is that owing to a provider change as of 2 weeks ago I now have to prefix outgoing phone calls with 1280. I have added that to the tivo dialling prefs and, as I say, the log etc all show that tivo is successfully making calls and downloading program guides with the 1280 added. So i dont think its that

i cant seem to find a phone number in the UK to call about this?

N

[AMc]

If your query isn't answered on this site just call the TiVo Hotline:

Phone number: 08702 41 84 86
Hours of operation:
Monday - Sunday, 08.30 - 23.00 GMT.

[SPR]

Or 01506 421710 if you get free minutes/calls to geographic numbers

[nickharman]

Im an idiot! I didnt realise the EPG message was coming from the set top box, I assumed it was from the Tivo

Ive disabled the epg on the STB as explained elsewhere, I hope that sorts it as the labgear is otherwise excellent with tivo

thx

N

[Pete77]

Or 01506 421710 if you get free minutes/calls to geographic numbers

I tried to find any non 0870 geographic alternative phone number for Tivo several times in the past but there never seemed to be one, even though there usually was one for general Sky Customer Services.

It looks like we must now have a friendly anti 0870 mole on the Sky Tivo CS team. Either that or somebody with an unlimited calls plan spent a long time dialling hundreds of different possible numbers to find this one.

I was going to add this to the www.saynoto0870.com site database myself but I see that its already listed.:cool::up: