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View Full Version : Working HD Tivo UI, black background, no live TV and no playable saved video


Mobocracy
03-31-2008, 03:55 PM
This happened twice to me yesterday -- my cable card install isn't until today but I re-arranged all my home theater connections to "prefer" the HDTivo.

To get some content on it, I did some transfers from my still-connected S2. This started per normal, and I queued a bunch of transfers over. I went to watch some live TV while this happened and I got nothing -- just a black screen.

When I hit the Tivo button, I found I had a working Tivo UI but the background was all black, no background color/image. I had one program actually recorded and it didn't play -- hitting play resulted in an all-black screen, and hitting the back arrow got me a "Do you want to delete this?" prompt as if I had reached the end (2 hour movie I'd watch 5 mins of, nowhere near the end).

I ended up going to Settings and software rebooting the Tivo and the problem was solved -- until later on, when I switched the video output from "Native" to 720p fixed -- same deal again. The were no more transfers taking place at this time. Again, a reboot fixed it.

What does this error state indicate? Should I be concerned, or is this just a newly enhanced form of bugginess I should get used to?

This is a brand new box with an upgraded (bought that way from DVDRUpgrade) HD. No cablecards installed yet, just vanilla analog cable on the CATV input and a hard-cabled gigabit ethernet connection.

windracer
03-31-2008, 04:18 PM
What version of the software does it have? I seem to remember having this black screen problem (when even the background loopsets are missing) when I first got my THD, but haven't seen it in a very long time.

The box might still have 9.1 on it. If you force a few calls, it should download 9.2a.

ianzabel
03-31-2008, 05:26 PM
The same thing happens to me sometimes after I play MP3s or view Pictures over wifi. I have to reboot my THD to get it working again.

And then, of course, after rebooting the Cablecards don't work, so I have to unplug the THD and reseat the cards, and then power back on. Sucks :mad:

chewy2314
03-31-2008, 05:41 PM
[snip]...but the background was all black, no background color/image. I had one program actually recorded and it didn't play -- hitting play resulted in an all-black screen, and hitting the back arrow got me a "Do you want to delete this?" prompt as if I had reached the end (2 hour movie I'd watch 5 mins of, nowhere near the end).... [snip]


I believe there's very long thread about this in the 9.1 bugs thread.

ZXTT95
03-31-2008, 05:41 PM
This sounds a lot like this problem:

http://www.tivocommunity.com/tivo-vb/showthread.php?t=365824

As you can see, a long-running saga, that we hope will be fixed by v9.3.

EvilMidniteBombr
04-01-2008, 01:20 PM
I came across this same problem Sunday night. One tuner was recording Extreme Makeover: Home Edition and the other was The Simpsons. Both recording on analog cable. No cards. I had to reboot the Tivo. I also noticed that the clock (SPS9S) was frozen. The recording stopped a couple of minutes before I rebooted.

So far this has only happened once. So far.