BlackBetty
02-29-2008, 04:23 PM
Posted by "Comcast Rep"
http://www.avsforum.com/avs-vb/showpost.php?p=13259236&postcount=77
Hello everyone. We have been busy working on the next software update which is now planned for release starting in mid-March, which among other bug fixes will enable Dolby Digital output to work correctly on DCH set-top boxes and will fix the HD filter behavior in the Guide. I know you are all anxiously awaiting this new version to alleviate some of the problems you have been experiencing, so I appreciate your patience.
Your continued feedback is being tracked for bug fixes and new features in future releases. We will be taking your feature requests into consideration as we prioritize new features for development. As for the other issues being reported, please know that we are actively investigating issues that can be reproduced.
There is a rare bug affecting some DCH 3416 set-top boxes which may cause the box to go into a perpetual reboot loop (with the front-panel display showing 8888) when the box is power-cycled. If your DVR gets into this state, please call 1-800-Comcast. This bug will be fixed with the new firmware that will be rolled out with the next software update starting in mid-March.
Users should avoid restarting or power-cycling their set-top boxes unless absolutely necessary. Certain issues (such as black screens or green screens) can sometimes be corrected with channel changes or tuner swaps without requiring a restart. If a restart is absolutely necessary, instead of pulling the plug to power-cycle the DVR, if possible you should go to TiVo Central, then Settings & Parental Controls, then Restart the DVR, to perform a soft reset. If this does not restore service, please call Comcast for assistance.
Please continue to report any feedback (good and not so good) and we will make sure we track all the issues. Thanks again!
http://www.avsforum.com/avs-vb/showpost.php?p=13259236&postcount=77
Hello everyone. We have been busy working on the next software update which is now planned for release starting in mid-March, which among other bug fixes will enable Dolby Digital output to work correctly on DCH set-top boxes and will fix the HD filter behavior in the Guide. I know you are all anxiously awaiting this new version to alleviate some of the problems you have been experiencing, so I appreciate your patience.
Your continued feedback is being tracked for bug fixes and new features in future releases. We will be taking your feature requests into consideration as we prioritize new features for development. As for the other issues being reported, please know that we are actively investigating issues that can be reproduced.
There is a rare bug affecting some DCH 3416 set-top boxes which may cause the box to go into a perpetual reboot loop (with the front-panel display showing 8888) when the box is power-cycled. If your DVR gets into this state, please call 1-800-Comcast. This bug will be fixed with the new firmware that will be rolled out with the next software update starting in mid-March.
Users should avoid restarting or power-cycling their set-top boxes unless absolutely necessary. Certain issues (such as black screens or green screens) can sometimes be corrected with channel changes or tuner swaps without requiring a restart. If a restart is absolutely necessary, instead of pulling the plug to power-cycle the DVR, if possible you should go to TiVo Central, then Settings & Parental Controls, then Restart the DVR, to perform a soft reset. If this does not restore service, please call Comcast for assistance.
Please continue to report any feedback (good and not so good) and we will make sure we track all the issues. Thanks again!