HD Lifetime Transfers gone wrong

[spyhunter]

I used to look up to TiVo, but after recent blunders with their customer service, it's hard to look up to them anymore...

I have/had the following TiVos over the years:

240 with lifetime (one of the original TiVos, sold in 2001)
540 with lifetime
540 with lifetime

One year ago I purchased 2 - 648s (Series 3s) and went for the $199 Lifetime HD transfer option on them transferring service from the 2 - 540s to the new 648s. I then proceeded to sell the old 540 boxes on eBay within a few weeks, letting the new owners know that there would only be 1 year of service provided on the boxes.

After being charged $12.95 for monthly service I went in to look at my account and this is what happened:

240 NOW raped of it's service, showing the HD transfer year of service and now being charged monthly to it's current owner - WTF??
540 STILL having lifetime (on new owners account)
540 STILL having lifetime (on new owners account)
648 NOW raped of it's service, showing the HD transfer year of service and now being charged to me - WTF?? How can an HD transfer not benefit the HD box, unbelievable...
648 with lifetime (the only box not directly mixed up by customer service)

After 2 weeks and 3 LONG PHONE CALLS (more than 30 minutes a piece, 99% of the time is being on hold) customer service has told me there's nothing they can do but elevate the case, which means basically nothing will happen because the higher tiers of service have been too lame to even put comments into their computer about my case in the past 2 weeks. They say they can't just take the service from the 540s even though that's what was supposed to happen. Thus I've screwed the owner of the 240 and the owners of the 540s have lifetime service that they didn't pay for. Also I started out with 3 lifetime boxes and I've ended up with the same, so I've basically paid $199 x 2 for a years worth of service on 2 boxes that would normally have only cost $129 x 2 with TiVos current prices.

What's wrong with this picture? Has anybody had a similar experience? Even if it was my bad to sell the 540s too early there is still a serious jacking going on here, and customer service is nearly non-existant. And they're just about the only company left lacking email support.

SH

[lessd]

I used to look up to TiVo, but after recent blunders with their customer service, it's hard to look up to them anymore...

I have/had the following TiVos over the years:

240 with lifetime (one of the original TiVos, sold in 2001)
540 with lifetime
540 with lifetime

One year ago I purchased 2 - 648s (Series 3s) and went for the $199 Lifetime HD transfer option on them transferring service from the 2 - 540s to the new 648s. I then proceeded to sell the old 540 boxes on eBay within a few weeks, letting the new owners know that there would only be 1 year of service provided on the boxes.

After being charged $12.95 for monthly service I went in to look at my account and this is what happened:

240 NOW raped of it's service, showing the HD transfer year of service and now being charged monthly to it's current owner - WTF??
540 STILL having lifetime (on new owners account)
540 STILL having lifetime (on new owners account)
648 NOW raped of it's service, showing the HD transfer year of service and now being charged to me - WTF?? How can an HD transfer not benefit the HD box, unbelievable...
648 with lifetime (the only box not directly mixed up by customer service)

After 2 weeks and 3 LONG PHONE CALLS (more than 30 minutes a piece, 99% of the time is being on hold) customer service has told me there's nothing they can do but elevate the case, which means basically nothing will happen because the higher tiers of service have been too lame to even put comments into their computer about my case in the past 2 weeks. They say they can't just take the service from the 540s even though that's what was supposed to happen. Thus I've screwed the owner of the 240 and the owners of the 540s have lifetime service that they didn't pay for. Also I started out with 3 lifetime boxes and I've ended up with the same, so I've basically paid $199 x 2 for a years worth of service on 2 boxes that would normally have only cost $129 x 2 with TiVos current prices.

What's wrong with this picture? Has anybody had a similar experience? Even if it was my bad to sell the 540s too early there is still a serious jacking going on here, and customer service is nearly non-existant. And they're just about the only company left lacking email support.

SH

Your main problem is that you sold your TiVos (series 2s) before the Lifetime Service xfered to your HD unit as it would have taken at least 60 days for that to happen. The 2nd problem is that you can't xfer ownership of any TiVo service plan except Lifetime Service so the new owners xfer the lifetime service that was on the box you sold them and you got screwed. I don't know if TiVo will fix this for you but you made the error in selling a TiVo with a service plan that was not Lifetime Service as that is against TiVos policy. I know people do it then get charged monthly for the TiVo when the prepaid runs out. I have a TiVo that I sold the lifetime service on so the buyer could xfer it to a HD TiVo, I had planed to get a year of service that should have ended last November but the TiVo still shows monthly service so I assume the person i sold the lifetime to is paying TiVo for my TiVo and does not know it. (I do not know who it is or i would have told them to take off the service but now TiVo.co thinks this TiVo is in the buyer's account)

[scandia101]

240 with lifetime (one of the original TiVos, sold in 2001)


Really? here I thought that the series 1 Tivos were the original Tivos in 1999.;)

[greg_burns]

You are checking which units have Lifetime service online by their TSN or by their name? Remember, after the transfers, most people's Tivo's names got reversed didn't they?

[spyhunter]

I can see both the names and the service numbers. One of the names changed because the new owner changed it, none of the other names were touched.

At the time of the transfer I knew that it would take 60 days to show correctly under system properties, what I didn't know is that a new owner could merely call up TiVo and customer service would cancel any arrangements made prior on the box without even letting the previous owner know. I see this as a back stabbing. Even if it was in the rules somewhere, they could at least have the decency to contact the previous owner to let him know what happened, not to mention that the box could be stolen or any other type of scenario. But to just grant them continuation of lifetime service is very very shady, no matter what anybody says...

Of-course had I known about this, I would've happily held on to the boxes for the 60 days time, again a failing of TiVo to not tell me this.

SH

[ZeoTiVo]

Of-course had I known about this, I would've happily held on to the boxes for the 60 days time, again a failing of TiVo to not tell me this.

SH

well TiVo did say that the year service was not transferrable to others.

The only real failing byTiVo I see in all this is that it took 60 days for the lifetime transfer to go through. I still do not understand what could have taken so long.

[Chiparoo]

I just contacted TiVO because of a similar situation I'm in where I sold the older TiVo (now with the one year sub) before the 60 days was up. She just told me not to worry. Internal TiVo records immediately show the old TiVo as having a 1 year sub and my TiVo HD shows internally as having a lifetime sub. So in this CSR's opinion there is no problem since the new owner of the old TiVo can't transfer the sub to his account because when he calls TiVo to do so, it won't show as a Lifetime sub. The 60 days is only how long it takes to show in My Online Account.

:) Just one TiVo CSR's opinion.

[Chiparoo]

Update!!!: I just called TiVo back and got a different CSR. I ask her to look up my old TiVo by TSN and of course, it does show internally to TiVo that it still has a Lifetime Subscription, even though I transferred it to a TiVo HD last week. She added a note to the old TiVo's records that will disallow transfer to anyone else during course of the 1 year sub. At that time they can activate their own sub in their own name.

I only hope this will work!

[spyhunter]

This is such BULL, TiVo has always been about their service attached to the box, not to the member, so once the transfer process has been started, there should be no way to reverse it, even if the new owner is Ronald McDonald.

They claim they can't rip the service on my prior 540 boxes from their new owners, well why did they rip the service from me and my prior 240 to begin with then? This is clearly a case of lazy customer service, as I said it is pretty much non-existant. They are only active when you call to pay money, other than that, they are just people there to talk to...

If the year of service was not transferrable to others, fine, it should have ended when the new owners called in to say they just bought the boxes! Why did they F me over?

SH

[morac]

The only real failing byTiVo I see in all this is that it took 60 days for the lifetime transfer to go through. I still do not understand what could have taken so long.

My lifetime transfer took a few months to go through as well. Basically to do a lifetime swap, TiVo just swaps the TSN between the two boxes in their records. This affects everything associated with the TSN which is why the TiVo account history page shows me as having bought my S3 back in 2003 and my S2 in 2006 even though the reverse is true.

Now I took the first lifetime transfer which TiVo said was a convoluted processand caused a number of problems originally. I'm assuming it has gotten easier now that TiVo has done it a few times, but I'm guessing they want to make certain that the user doesn't cancel the contract.

Also as you noted, the terms of the transfer says that you can't sell or give away the boxes during the free year of service.

[ah30k]

This is such BULL, TiVo has always been about their service attached to the box, not to the member, so once the transfer process has been started, there should be no way to reverse it, even if the new owner is Ronald McDonald.

They claim they can't rip the service on my prior 540 boxes from their new owners, well why did they rip the service from me and my prior 240 to begin with then? This is clearly a case of lazy customer service, as I said it is pretty much non-existant. They are only active when you call to pay money, other than that, they are just people there to talk to...

If the year of service was not transferrable to others, fine, it should have ended when the new owners called in to say they just bought the boxes! Why did they F me over?

SHBack when I did the transfer they clearly said the transfer would take 60 days. This was by design because if someone did a transfer and they immediately executed it there could be major headaches if the unit was returned within the 30 day allowable window. They also clearly said the 1-yr free was not transferable. I fail to understand your problem.

[lessd]

Back when I did the transfer they clearly said the transfer would take 60 days. This was by design because if someone did a transfer and they immediately executed it there could be major headaches if the unit was returned within the 30 day allowable window. They also clearly said the 1-yr free was not transferable. I fail to understand your problem.

What !! the customer is always correct, policies do not matter if they are not what a customer wants. I think the customers terms and conditions should be given to TiVo by each customer as we customers should have it our way, if the hamburger joints can do a burger our way why can't TiVo.inc do a TiVo our way ?

[ZeoTiVo]

What !! the customer is always correct, policies do not matter if they are not what a customer wants. I think the customers terms and conditions should be given to TiVo by each customer as we customers should have it our way, if the hamburger joints can do a burger our way why can't TiVo.inc do a TiVo our way ?

burgers do not tend to be returned 28 days later for a full refund :rolleyes:

[janry]

When I did the transfer, I was told it would take about 2 weeks. I waited a month and it still had not transferred so I called again. I got the same CSR and this time she said 60 days. I made sure she gave me a case #.

After 64 days, I called back and was fed a line that it might take a bit longer. Wait another 2 weeks. I said that was unacceptable. I was tired of calling and being on hold for an hours and I demanded it be transferred now. The CSR claimed it couldn't be done so I asked to speak to her supervisor. Her supervisor assured me it would happen within 2 weeks. I said that was unacceptable. I wanted it fixed now. He again claimed it couldnt' be done. I asked to speak to his boss. I was put on hold being told the supervisor's supervisor was on the phone. I finally got through to him. He said I should just be patient. I again said "NO". Transfer it now. OK, he said he'd call me back within 2 hours to see what could be done. About an hour and a half later, he called back and told me to check the status after the next call-in because it would be corrected. I checked the next morning and the transfer on both boxes was correct.

So, they can do it "Now" despite what they tell you.

[ah30k]

So, they can do it "Now" despite what they tell you.Once you go beyond the 60 days, you may have a valid case. Prior to 60 days I don't think you'd have had any success.

[magnus]

Why is it so difficult to just follow the rules? If Tivo gives you an opportunity to trade up to a better box and keep your lifetime then why not just wait the 60 days.

[scandia101]

Why is it so difficult to just follow the rules? If Tivo gives you an opportunity to trade up to a better box and keep your lifetime then why not just wait the 60 days.

Because these people believe that those rules are only for ordinary people. The better people, like themselves, are too important to be concerned with such trivial matters.

[spyhunter]

I have no problem following the rules, when I know what they actually are. For the people who can't see the problems with my situation, you must be blind.

TiVo is one of the coolest devices around, the company just needs to take better care of it's customers. Being on hold for 20+ minutes at a time and no email support speaks volumes of their care for the customer.

SH

[magnus]

Obviously you did.... or you would not be in your current situation. I did this transfer as well and if you had bothered to log into your Tivo account you would have seen that you new box did not have the Lifetime (had something about 1 year prepay) and the old box still showed Lifetime. So, then it would only make sense that until the transfer actually happened that you would not sell the old box (even though you were not supposed to do that by the TOS).

I think that Tivo helping you with this situation does speak volumes about their customer service.



I have no problem following the rules, when I know what they actually are. For the people who can't see the problems with my situation, you must be blind.

TiVo is one of the coolest devices around, the company just needs to take better care of it's customers. Being on hold for 20+ minutes at a time and no email support speaks volumes of their care for the customer.

SH

[dstoffa]

This is such BULL, TiVo has always been about their service attached to the box, not to the member, so once the transfer process has been started, there should be no way to reverse it, even if the new owner is Ronald McDonald.

They claim they can't rip the service on my prior 540 boxes from their new owners, well why did they rip the service from me and my prior 240 to begin with then? This is clearly a case of lazy customer service, as I said it is pretty much non-existant. They are only active when you call to pay money, other than that, they are just people there to talk to...

If the year of service was not transferrable to others, fine, it should have ended when the new owners called in to say they just bought the boxes! Why did they F me over?

SH

I assume you paid for the LT Transfers with a Credit Card. Use the power of the Credit Card to force Tivo's hand in the matter. Dispute the charges. Call your Card Issuer, and state that you: 1 - Paid for services not received (the LT Transfers) and 2 - You have attempted in good faith to correct the problem with the merchant. Be sure to follow-up with a written complaint to your Credit Card Issuer.

You'd be surprised what can happen when you have a bank behind you.

Cheers! and good luck...
-Doug

[spyhunter]

Thanks for the advice Doug, I may just do that.

And Magnus, TiVo hasn't done anything to help me, you're not helping by being an @ss+ole.

In fact customer service can't even do something as simple as cancel the service that I'm now paying for on the Series 3, they are giving me attitude and giving me the 50 questions treatment, this on the second call I've made to cancel since the one a few days ago didn't happen.

SH

[magnus]

Hey Guy.... I'm not being anything. I'm just saying that you should have followed the damn rules. I have faith that Tivo would fix things but just cause you have been on the phone for 20+ minutes for a situation that you helped cause.... then maybe you should at least take some of the blame and give them a little more consideration while they try and fix things for you.



Thanks for the advice Doug, I may just do that.

And Magnus, TiVo hasn't done anything to help me, you're not helping by being an @ss+ole.

In fact customer service can't even do something as simple as cancel the service that I'm now paying for on the Series 3, they are giving me attitude and giving me the 50 questions treatment, this on the second call I've made to cancel since the one a few days ago didn't happen.

SH

[Lensman]

I assume you paid for the LT Transfers with a Credit Card. Use the power of the Credit Card to force Tivo's hand in the matter. Dispute the charges. Call your Card Issuer, and state that you: 1 - Paid for services not received (the LT Transfers) and 2 - You have attempted in good faith to correct the problem with the merchant. Be sure to follow-up with a written complaint to your Credit Card Issuer.

You'd be surprised what can happen when you have a bank behind you.

Cheers! and good luck...
-Doug
I don't recommend that the OP try to use the credit card dispute system when the terms agreed to are actually in favor of Tivo, no matter what the OPs personal understanding of the situation was. This is bound to create an adversarial situation when what you need is to beseech for the understanding of the company to get them to help you with unfortunate situation you've gotten yourself into.

BTW, I know that the OP didn't initiate a transfer and then represent the original boxes as having a lifetime subscription when selling them, but may be the very situation that is being prevented by these policies, right?

Finally, to the OP, what happened with the $199 transfer charge? I could at least see that if the transfer were canceled, the $199 charge would be refunded. With lifetime subs still at $399 you'd at least be in a slightly less objectionable situation. If the transfer charge were not canceled, then there's some grounds for arguing that the transfer should have gone through.

At any rate, is it unrealistic to try to contact the buyers of the boxes to find out what happened from their point of view? I mean, you could imagine that they are the very people who could help you resolve the situation.

[parzec]

Thanks for the advice Doug, I may just do that.

And Magnus, TiVo hasn't done anything to help me, you're not helping by being an @ss+ole.

In fact customer service can't even do something as simple as cancel the service that I'm now paying for on the Series 3, they are giving me attitude and giving me the 50 questions treatment, this on the second call I've made to cancel since the one a few days ago didn't happen.

SH

Ignore the twits that can't understand the inequity of the situation. Follow Doug's advice and dispute it on your credit card. Good Luck, friend!

[spyhunter]

Thanks guys,

The truth is that I received nothing in return for the $199 fees that I paid and no the fees were never credited. I've decided to cut my loses because if I go after those fees, they will no doubt decide to strip lifetime from all of my boxes and then I'd be in an even worse situation, course this could happen any day they feel like it, because they seem to have very little justification for their actions...

I'm in England now and can't use the S3s anyway, and so once I've sold them I'll completely cut loose of TiVo for a few years, maybe someday they will get their act together or some gadget will rise above them and put them out of business for good.

Over here in England, I have the top rated HD Sky+ box and it fails miserably in comparison to TiVos service. The fast forward and rewind is atrocious, and the A-Z search that it has, shows every single listing of a show in a list on the screen, but it only shows this list for 2 days of programming. It stores over a week of programming, but to find something on a week later, you have to painstakingly use the sort of TV guide search and increase by 24 hours until you reach the day and time a show is on, you of-course have to magically know what channel, day and time that it is on.

I was told by a Brit that I work with, that Sky+ is the best service that England has ever had... What a shame that TiVo never took off over here. With the amount of HD and DVD recorders that they sell over here, it is mind boggling, but it could have been equally terrible customer service over here that did them in?

SH

[magnus]

I did not say that Tivo should not at the very least refund the $199 fee. I really think that they should. I just thought that you should cut them a little slack and work with them to get things figured out. It might take a few more calls but in the end.... I think they would at least refund the $199 fees (since the new box never got the lifetime).



Thanks guys,

The truth is that I received nothing in return for the $199 fees that I paid and no the fees were never credited. I've decided to cut my loses because if I go after those fees, they will no doubt decide to strip lifetime from all of my boxes and then I'd be in an even worse situation, course this could happen any day they feel like it, because they seem to have very little justification for their actions...

[ZeoTiVo]

, because they seem to have very little justification for their actions...SH

except fot that part about not transferring the year boxes to someone else to avoid the very hassle that has happened.

Now TiVo has to deal with sorting out how lifetime is supposed to be sorted out. I see other posts on here of people buying lifetime boxes and then the lifetime is yanked off the box in some illegitimate way.

You may see this as very cut and dry but TiVo does not have the advantage of being the one directly involved in your transaction of selling/giving the other boxes away. Add in they do not have lots of money to build up an industry best Customer Service complete with investigators to track down all these outside the TOS cases and there you are,right in the middle of a mess you created.

disputing the charge will just get your 199$ back but not the lifetimes and muddy the situation even more. your best bet is to keep calling TiVo and ask for help in fixing the situation your created or else let it go and hope the lifetime transfers go through like they should

[ah30k]

Ignore the twits that can't understand the inequity of the situation. Follow Doug's advice and dispute it on your credit card. Good Luck, friend!The twit is the one how can't follow the rules not the one who states where the OP broke the rules.

p.s. I agree that if they did not transfer the lifetime they should refund the $199. That only makes sense.

[spyhunter]

I think a refund is out of the question, they wouldn't even refund me the $12.95 for this month that I just paid in error. They will probably see it as payment for the year of lifetime, even though $199 is more than a year of service. But I'm done, I don't plan on ever calling CS again.

Of-course TiVo should have nothing to do with selling or giving boxes away, but in a way they are, because once a new owner calls up they immediately wreak havoc on the prior owners account which is what's happened to me.

Many of you say it is a mess I created, but I say it is a mess TiVo has created by not explicitly explaining the rules.

The agent that gave me attitude seemed to have a problem with eBay, like it was a dirty word or something? She repeatedly told me "because you sold them on eBay", with a very disgustive tone on the word eBay. Do they expect us to hold on to our lifetime boxes for our lifetime or something? She really needed to take a pill.

SH

[lessd]

I think a refund is out of the question, they wouldn't even refund me the $12.95 for this month that I just paid in error. They will probably see it as payment for the year of lifetime, even though $199 is more than a year of service. But I'm done, I don't plan on ever calling CS again.

Of-course TiVo should have nothing to do with selling or giving boxes away, but in a way they are, because once a new owner calls up they immediately wreak havoc on the prior owners account which is what's happened to me.

Many of you say it is a mess I created, but I say it is a mess TiVo has created by not explicitly explaining the rules.

The agent that gave me attitude seemed to have a problem with eBay, like it was a dirty word or something? She repeatedly told me "because you sold them on eBay", with a very disgustive tone on the word eBay. Do they expect us to hold on to our lifetime boxes for our lifetime or something? She really needed to take a pill.

SH

You sold TiVos that you should not have sold, if you had sold them to a friend you could fix the problem but the E-Bay remark just means you do not know the person on a personal level and E-Bay buyers can do what they want with what they purchase as you have no control. This buyer also has Your Media Access Key outside your home that also against TiVos terms and conditions. From TiVo:

This key lets you access TiVo recordings from your home network. Visit www.tivo.com/togo for more information.

Please DO NOT SHARE THIS KEY with anyone outside your household. Also, as a friendly reminder, your TiVo Service Agreement prohibits you from distributing copy-protected content. Please visit www.tivo.com/policies for more information.

[spyhunter]

C'mon you can't sleep with your TiVo for the rest of your life, surely TiVo assigns a new key once they realize it is owned by another person?

How often does electronic equipment get sold to friends? In my experience almost never, so regardless if it's on eBay or your local pawn shop, there's a good chance you are not going to know the next owner.

SH

[lessd]

C'mon you can't sleep with your TiVo for the rest of your life, surely TiVo assigns a new key once they realize it is owned by another person?

How often does electronic equipment get sold to friends? In my experience almost never, so regardless if it's on eBay or your local pawn shop, there's a good chance you are not going to know the next owner.

SH

When you stop service on a TiVo the "KEY" goes away, it does not show up on the TiVo anymore, that, maybe among other reasons, is why TiVo has a policy against selling a TiVo with service that can't be xfered to the buyer (non Lifetime Service TiVos). I am not saying i agree with the policy I am only saying that when you take service you agree to that policy by checking some box. It would probably not hold up in court but TiVo can hold you to it until someone (with a ton of money to burn) takes TiVo to court over it and also wins.

[dstoffa]

I don't recommend that the OP try to use the credit card dispute system when the terms agreed to are actually in favor of Tivo, no matter what the OPs personal understanding of the situation was. This is bound to create an adversarial situation when what you need is to beseech for the understanding of the company to get them to help you with unfortunate situation you've gotten yourself into.


I completely disagree.

The OP paid for services not rendered. That itself is a legitimate complaint and a reason to dispute.

The OP paid $199 x 2 for LT Transfers to new boxes. If Tivo cannot move the LT to the new boxes, the $199 x 2 should be refunded to the OP. The OP will still be out the two boxes he sold.

I don't know about you, but I'd as sure hell fight for my $400 back.

-Doug

[ah30k]

I completely disagree.

The OP paid for services not rendered. That itself is a legitimate complaint and a reason to dispute.

The OP paid $199 x 2 for LT Transfers to new boxes. If Tivo cannot move the LT to the new boxes, the $199 x 2 should be refunded to the OP. The OP will still be out the two boxes he sold.

I don't know about you, but I'd as sure hell fight for my $400 back.

-Doug+1

The OP got screwed out of two lifetime boxes because he did not follow the rules and sold the units before he/she should have.

I have no sympathy for that but losing the $199x2 is just plain wrong in my book. If TiVo does not rectify the $199 transfer fee on their own then disputing the charge is the only recourse.

[TiVoJerry]

Without making any promises or comments about this situation, I ask that the OP send me a private message with his contact information and an objective summary of the issue (pulling it from this thread may not be the best way for me to present the issue & I don't handle accounting issues personally). Being that he is out of the country might complicate communications a little, but I'll be putting him in touch with the group his case has likely been escalated to here at the corporate level. They're a very busy bunch and might not have made it to this case yet.

As for media access keys, those are issued by account & not permanently issued to a DVR. Otherwise how could you make it connect with other DVRs for transfers?

[ZeoTiVo]

, but I'll be putting him in touch with the group his case has likely been escalated to here at the corporate level.
:up:

far better than disputing charges on the credit card and mudding up any chances of getting the lifetimes worked back to what they should be.

[magnus]

+1 :up:

Tivo, in my opinion, has the best customer service. They might not get things fixed on the first call but if you're patient... they can get things right for you.

:up:

far better than disputing charges on the credit card and mudding up any chances of getting the lifetimes worked back to what they should be.

[spyhunter]

This remains to be seen, I'm so exhausted by what's happened, but I guess it's worth it to make it right or get the $400, so I'll PM TiVoJerry. Thanks!

SH

[spyhunter]

TiVo finally came through for me and the other people in this situation and rectified it 100% by setting the lifetime services straight! They actually made it a point to call me and even leave several messages for me to respond so that they could fix it!!

Thanks to everybody for the advice and to TiVoJerry for the help!!!

Things were really getting out of hand when one of the 540 owners actually transferred his undeserving lifetime service to a new TiVo HD, I believe a 652 model!

SH

[rainbow]

Spyhunter, just curious - did the buyers lose their supposed lifetime, or did tivo do anything for them due to the misunderstanding?

[spyhunter]

I'm not actually sure, however I doubt that they kept it since the supervisor asked me directly if they were aware of the 1 year only service when they bought them. The service numbers have completely dropped off of my account after the fix.

I emailed both of them shortly before TiVo fixed everything telling them that they are using service that they didn't pay for, but never received a response from either.

SH

[magnus]

That's just a case of he said/she said. I'm not sure why Tivo would take your word for it (no offense). You did sell these boxes and did not follow the agreement to begin with.

You have to wonder why Tivo would have let the transfer happen out of your account to begin with... if they knew that you had already done the transfer to a S3/HD.

I'm not actually sure, however I doubt that they kept it since the supervisor asked me directly if they were aware of the 1 year only service when they bought them. The service numbers have completely dropped off of my account after the fix.

I emailed both of them shortly before TiVo fixed everything telling them that they are using service that they didn't pay for, but never received a response from either.

SH