TiVoCast publishing for some new episodes suspended

[TiVoStephen]

Hi folks,

You may have noticed that we have not published any new episodes for the 13 Next New Networks channels (listed below) since Wednesday.

We saw that the download success rate for these channels was not at the level we require, and notified Next New Networks of the issue. They let us know that they are having an issue with their hosting partner, and the partner is still working to resolve the issue as I write this.

Once we've seen that the issue is resolved, we will publish all of the new Next New Networks files as well as any that were suspended. (Please note that this issue is outside of TiVo's direct control.)

In the meantime, if you request an older episode for one of these 13 channels, you may experience intermittent failures.

We apologize for the inconvenience.

Best regards,
Stephen

Affected TiVoCast channels:

Barely Political
channel frederator
EPIC-FU (formely JETSET)
Fast Lane Daily
Garage419
Indy Mogul
Pulp Secret
ThreadBanger
Ultra Kawaii
Veracifier
Vette Dogs
ViroPOP
VOD Cars

EDIT: Removed Quilters TV which was listed by me in error.

[ZeoTiVo]

some of my family's favorites on the list :(

Thanks for the update Stephen.

[TiVoStephen]

My apologies -- I had listed "Quilters TV" above, but that was my error.

Quilters TV is part of the ZeelTV network and not Next New Networks.

Quilters TV has not experienced any outages and is working very well. In fact, Quilters TV is probably the most reliable channel in our lineup.

I apologize for the error.

Best regards,
Stephen

[mattack]

I don't use any of this stuff (my Tivos aren't on the net yet) -- but can't this kind of info be provided *on the tivo* to those affected? The people who read this site is likely a very small percentage of users.

[Bonanzaair]

I don't use any of this stuff (my Tivos aren't on the net yet) -- but can't this kind of info be provided *on the tivo* to those affected? The people who read this site is likely a very small percentage of users.


Stephen - I actually like the idea of using the Tivo e-mail feature to let me know what's going on with TivoCAST. My wife needs her TivoJunkies fix to know what is going on with American Idol. We wouldn't have known of any issues if I hadn't been on TivoCommunity.

Just a suggestion. - Thanks!

Bonanza

[jaredmwright]

How about a placeholder that shows up in the Now Playing list in place of the missing TiVoCast program.

Such as when a show will be delayed on TiVoCast or a problem needs to be communicated with users that they see that instead of wondering why nothing is showing up?

Just some ideas to help with experience when there are issues.

[TiVoStephen]

Folks, the issue with the 13 Next New Networks channel's host has been resolved, and publication has resumed.

We apologize for the inconvenience.

Thanks also for the suggestions here; we'll evaluate them to see what we can do.

Best regards,
Stephen

[TimShey]

Thanks, Stephen, for working with us to resolve quickly. I'm sorry some of you didn't get your NNN shows this week -- I watch them on my Tivo HD, and I was sorely missing them, too! Happy to see them back in my Now Playing queue. Thanks so much for watching, and let us know any time you have a problem -- we'll always try to resolve quickly.

By the way, the hosting company in question was a little outfit called Amazon.com, so we were as surprised as anyone there was a hiccup.

[steve614]

Thanks so much for watching, and let us know any time you have a problem -- we'll always try to resolve quickly.

VOD Cars - BMW films - "Star"
Audio/Video out of sync 2-3 seconds.


channel frederator
EPIC-FU (formely JETSET)
Indy Mogul
Ultra Kawaii
Veracifier
These played OK.

[bluetex]

VOD Cars - BMW films - "Star"
Audio/Video out of sync 2-3 seconds.



Mine was too.. though it made it mildly more entertaining. :p