change billing ?

[schatham]

I have two tivos.One under a 1 year contract the other just by the month. I went to tivo site to change my credit card to another one. So tivo 1 without contract changed fine, but the other tivo says I am not the billing contact and will not let me change it. I can do other things online with this tivo and they both are on my account. Do you think its locked to that card because of the contract? Any Ideas?

[scandia101]

Call Tivo and ask them.

[schatham]

Call Tivo and ask them.

Yes I know that, I was trying to avoid a long aggravating phone call to a rep who is probably in India.

[dwit]

Well, there is a "change contact" link on the Manage My Account page.

[scandia101]

So, what did you find out from the csr at Tivo when you called?

[schatham]

have not called yet, change contacts info is correct. When I try to change credit cards it lists both tivos. one lets me change the other says I'm not the billing contact. Both tivos were on the same card( until I changed one today) I bet its because its in contract and when the contract is over they will let me change it.

[schatham]

update: Finally called today and amazingly got through instantly. English speaker, not an outsourced call. :). She changed it for me fast.