Fraudulent Use of My Credit Card

[jnseydel]

Case # 7617921

I have been patient, but no more. I have tried to work with you, but you have done nothing but STEAL money from me give me hard time when I try to get it back.

I own two Tivo boxes and you would think that you would want to take care of your long term customers, but I am now seriously contemplating taking my business elsewhere.

I was planning on giving two Tivos as Christmas gifts, but I guarantee that that will NOT be happening now.

I will have to pay a late fee of $50 for my late rent. If any of my regular autopay transactions come through, I will have to deal with those costs as well.

You were completely out of line to charge these to my account without my knowledge. Trying to get the refund has been like ramming my head into a brick wall.

Yesterday, Tim told me that I would receive an emergency credit to my account and that I would receive the funds in my account TODAY.

Of course that didn't happen. Now I am told that it could take TEN MORE DAYS?! And this is considered a standard practice for you? That does not speak well of your company.

You need to address all the places where the communication within your company FAILED.

I am livid and will NOT be recommending your products in the future. Not as long as stealing from your customers is treated as a "standard practice".

[ZikZak]

Are you somehow working under the very mistaken impression that we work for tivo around here?

[headroll]

Sorry to hear about your issue? Would you like a pony? That is "standard practice" here.

-Roll "No affiliation with TiVo"

[slyone]

I don't get it?....Are you speaking of auto-charge after initial 1 yr. prepay runs out?

[steve614]

Take what you've posted here, hand write it in letter form and send it to the corporate office address found here. (http://www.tivo.com/abouttivo/contactus/index.html)

That'll do more good than ranting here. :)

Are you somehow working under the very mistaken impression that we work for tivo around here?

:rolleyes: Newbies.




:D

[RonDawg]

Also, if there is a dispute with a merchant charge on one's credit card, one can always complain to the credit card issuer as well.

[reh523]

jnseydel I am not getting a Tivo from him (or her) this Christmas :eek:

[RoyK]

As some of the others stated this site is not affiliated with or sponsored by TiVo. It is paid for by Capable Networks which sells TiVo products but otherwise it is just a group of TiVo owners. So we can't do much to help you directly.

[dianebrat]

Would you like a pony?

OMG!! PONIES!!!!
(ok, got it out of my system.. back to your regularly scheduled broadcast)

[jtown]

Take what you've posted here, hand write it in letter form and send it to the corporate office address found here. (http://www.tivo.com/abouttivo/contactus/index.html)

That'll do more good than ranting here. :)

It won't do any good at all if the doesn't explain what happened. :rolleyes: