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View Full Version : New Series 2 (649) Problem


MacerX
11-13-2007, 02:08 PM
I recently bought 2 series 2 (649) Tivos and am using Tivo Desktop. On one of the 2 Tivo's, every single transfer from the Tivo to Tivo Desktop fails. By Fail, I mean that the transfer ends prematurely.

Let's say I have 3 test files A, B, and C. A always fails at 81MB, B always fails at 195MB, C always fails at 11MB. Their seams to be a random nature to where the failure will occur for each new recording, but file A always fails at 81MB, B at 195MB, and C at 11MB and so on.

The part that does transfer plays back fine. On the other Tivo, everything works fine. Watching the recordings on the Tivo work fine. Transferring the recordings between Tivos works fine.

My hypothesis is that the problem is incorrect or corrupt file length tagging during the encode on the 'Bad' Tivo. The Tivo's must not use the data that is incorrectly tagged or currupted to play or transfer to each other, but must use the data when transferring to a PC.

I believe I can exclude Tivo Desktop, because I used the web interface method to download a file from the Bad Tivo and the transfer fails in exactly the same place as it does when using Tivo Desktop.

I am able to reinforce my hypothesis, because I transferred a recording from the Bad Tivo to the 'Good' Tivo and then from the Good Tivo to Tivo Desktop and the transfer failed in the exact location as it did using the two different transfer methods from the Bad Tivo. Therefore, I conclude that the resulting problem lies within the file itself.

I have done a complete reset of the system with the same issue. I have disabled and reenabled transfers and changed the name of my Tivos with the same issues.

I have firmware 9.1-01-2-649.

I suspect that the problem is a hardware problem such as a register is not being set or read correctly since my Good Tivo has the same firmware, but doesn't exhibit the same problem. I am ready to try and return or exchange the Bad Tivo.

Has anyone seen this issue before? Have any other ideas?

Thanks!

dwit
11-13-2007, 02:16 PM
How is each Tivo connected to the network?

MacerX
11-13-2007, 03:00 PM
dwit,

10/100 LAN, Linksys Gateway to Linksys 8 port switch to Desktop and 2 Tivos and 2 laptops that I also used during my troubleshooting to eliminate the network, the host PC, and Tivo Desktop as potential sources of the problem.

Again, I demonstrated that the resultant problem is in the file that is being transferred as I was able to transfer the BAD file from the BAD Tivo to the GOOD Tivo and then from the GOOD Tivo to Tivo Desktop where the transfer failed in the exact same place as it did from the BAD Tivo to the Tivo Desktop.

Good thought, Can I transfer a GOOD file from the GOOD Tivo to the BAD Tivo and then from the BAD Tivo to the Tivo Desktop successfully?

MacerX
01-10-2008, 08:50 PM
Oops, I forgot to update this thread...

Hopefully nobody else experiences this issue. TiVo Support determined that my box was faulty and replaced it and everything is working as expected now!!!

Regards,
MacerX