Tivo HD channels freezing

[Mordred]

So I'm new to the whole HD thing. On tuesday I got my TivoHD and Cable Cards installed and that afternoon my very first HDTV set came a Sony 52XBR4. I've got the TivoHD hooked up to the Sony using HDMI although I don't think that's related.

Anyway, twice in the first 24 hours of use I would tune to a channel and the HD would tune it and I would get moving video for about a second and then the picture would completely freeze. I would get no audio coming out of the TV at all. The Tivo controls work perfectly, it's just a static picture. Changing the channel fixes the problem.

On Wednesday I woke up and was greeted with a new update (not sure if it was 9.1 or 9.2) which minimized the pixelation problem and appeared to fix the picture freezing problem as well. Then this morning I got up and it appeared the TiVoHD had gotten stuck when tuning to a new channel again. I've only seen this happen on HD channels, although admittedly I haven't watched much SD.

Is this a problem with the HD? Is it a problem with Time Warner Cable here in Austin? My signal strength is between 88 and 93 which I assume is fine. Anyone else know about this issue?

[Joybob]

I like how we live in an age where it's no longer rational to assume things will work as advertised.

That's a weird ass problem to be having with a $4k piece of hardware. I bet it will fix itself if you hook it up to the TV using component video.

[Mordred]

I like how we live in an age where it's no longer rational to assume things will work as advertised.

That's a weird ass problem to be having with a $4k piece of hardware. I bet it will fix itself if you hook it up to the TV using component video.I don't think it's the TV at all. The TV isn't frozen. It's the picture on the Tivo. I can go into the HD menus, I can pause and FF/Rew on the frozen Tivo image too.

[cableguy763]

If you want to see if you have signal problems in Austin, tune to channels 7, 69, 801 and 1521. If 7 or 69 are grainy or ghosting, you may have some ingress. If 801 and 1521 macroblock or are not there altogether, you have ingress.

[Joybob]

I don't think it's the TV at all. The TV isn't frozen. It's the picture on the Tivo. I can go into the HD menus, I can pause and FF/Rew on the frozen Tivo image too.

Can you explain that more? You hit FF/Rew and what happens?

[Mordred]

Can you explain that more? You hit FF/Rew and what happens?It's like if a channel was showing only one image for 10 minutes. You could faster forward and rewind through those 10 minutes, but it would just show the same image.

[bluebeetle]

I've started experiencing this on my TivoHD box as well. Not sure what software version I have but I do have a larger hard drive in it. Could that be causing the issue?

[nonni]

I purchase two TiVo series 3 HD dvr's for my parents. The first one had to be replaced because of freezing up. Now some months later I'm experiencing the same problem with the second dvr which I purchased (not the one TiVo replaced). However, now the second one is out of warranty. Though the problem obviously isn't a defective or damaged unit since we're all experiencing the same problem.

So the question is, will TiVo make it right? Given TiVo's financial reports it seems like the last thing they'd want to do is start doing their customers wrong. There's a lot of other players in this arena now. I do prefer TiVo's product but to me customer service is just as important as the product itself.

I see there's enough people tossing around the term "class action lawsuit" so I won't mention it. Oops. I just did.