Do gifts qualify for Tivo referral points?

[javabird]

I'm a little unclear about how Tivo rewards works. I bought the refurb S2 Tivo that's on special for my Mom as a gift with the 1-yr prepay, so she won't have to worrry about the monthly payments. Since I put it on my own CC, does that mean I won't get referral points? It will be installed at a different address.

[Mikeyis4dcats]

if it is subscribed under your account, you may not receive the referral. if you just paid for it but subscribed it under her name and address, you should be eligible.

[javabird]

So, I should have used her name and address when I placed the order, and just put it on my credit card? Eek, I guess I made a mistake. Any way to fix it now (or when I activate the service)?

[Mikeyis4dcats]

So, I should have used her name and address when I placed the order, and just put it on my credit card? Eek, I guess I made a mistake. Any way to fix it now (or when I activate the service)?

you may be best to call back and explain its a gift, but that you'd like the account in her name for future subscription purposes. that shouldn't be an issue i wouldn't think.

[JustAllie]

It's not a problem if you haven't activated it yet -- when you activate it, give her name, address, and e-mail, with your e-mail as the referrer.

[Mikeyis4dcats]

It's not a problem if you haven't activated it yet -- when you activate it, give her name, address, and e-mail, with your e-mail as the referrer.

don't the prepaid bundles come preactivated?

[JustAllie]

don't the prepaid bundles come preactivated?
Hmm, you may be right -- in which case the opportunity to give a referral has already passed, I think.

A call to TiVo might straighten all this out.

[javabird]

Bummer. That will be the 2nd time I didn't get points for a referral (the last time, the person exhanged the Tivo and didn't enter my email for the exchange.)

[Mikeyis4dcats]

Bummer. That will be the 2nd time I didn't get points for a referral (the last time, the person exhanged the Tivo and didn't enter my email for the exchange.)


call Tivo. they can probably fix it.

if not, I'd take it! ;)

[JustAllie]

You can also log into your TiVo.com account and try filling out this form on the TiVo website (https://www3.tivo.com/tivo-rewards/faq/showrc.do) requesting credit for the referral. It might not work if your e-mail address is already associated with the account, but again, call TiVo and explain things rather than just giving up.

[javabird]

Thanks for your advice. I called Tivo and they were really nice about helping me sort it out. Next time, I'll know how it works.