Way to tell TiVo about new channels?

[mikeyts]

Is there a way to alert TiVo of new channels on your cable system? Cox San Diego added TBS-HD on Monday (four days back) and there's still no programming information for it in the guide.

[s2kdave]

Call tivo and tell them. The probably either need to add the guide data to their system or figure out why your tivo hasn't synced yet.

[George Cifranci]

Yes. Call Tivo and tell them. Have a list of channels that changed or that were added ready. Get a case number from the person you talk to and if the channels aren't updated in a week call them again and have them escalate it.

I had the same issue from Sept 14th until Sept 28th (2 weeks) when our local Time Warner move the NBC, CBS and PBS HD channels. That sucked big time since I had to set lots of manual recordings.

http://www.tivo.com/abouttivo/contactus/phonesupport.html

TiVo Customer Support
Live agent support available: Monday - Sunday
7:00 AM - 8:00 PM Pacific
Phone number: 877-367-8486

[Balzer]

You can also submit lineup changes/errors online.

http://customersupport.tivo.com/LineUpForm.aspx

I've done it a few times before, and it's been corrected within a couple of days.

[mikeyts]

You can also submit lineup changes/errors online.

http://customersupport.tivo.com/LineUpForm.aspx

I've done it a few times before, and it's been corrected within a couple of days.Thanks! That's what I was hoping for--I registered the complaint.