Directv now knows they have the best channel line up and they sure let you know!

[vid53]

I had a deal with them to install a new dish,multiswitch,and 2 HD DVRs for $19.99. in December because I was going to go to Dish Network, and have been with them since day one.I had to put the install on hold because we were going to move and felt that, why install it if I am moving.
Well I called to reschedule the install and low and behold the only deal they could do was 1 DVR and the install for $19.99. When i brought up going to Dish Network, I was told Directv has more channels and better service. They know they are on top now until cable, or Dish get more HD channels.
Im not going to buy another receiver for an extra $299. I will just wait for Dish or Cable and stay with my 2 TIVOs..


They SUCK!
Vid53

ps
I have to watch the playoffs on TBS in SD and I am paying for the HD package.
Go figure!

[Billy66]

You made your own choice. The marketplace changes and so do associated discounts.

Good luck with your new provider.

[TonyTheTiger]

Want some cheese with that whine?

They're giving you a DVR for $20 and you're complaining?????? There are a lot of people who would jump on that deal in a heartbeat.

If you really wanted to get two for that price, you should have jumped on the deal when they offered it to you and not expect them to give it to you when YOU are ready.

You're not going to get a lot of sympathy here, I'm afraid. Greed rarely does.

[dswallow]

It's not exactly better service when their response to you is to slam the door in your face.

If you had the offer of 2 HR20's and installation for $19.99 I don't see why they aren't honoring it. There should be some record of it on your account.

[TonyTheTiger]

Doug, the offer was back in DECEMBER! Do you seriously expect anyone to honor an offer made 10 months ago when the HR20 was newer, buggier and in much lower demand (not that it's so great now)???

The deal that was offered was a lot better than most were getting even back then, so now people are lining up to buy the box (to watch the playoffs among other things), I don't see how it's unreasonable to expect them to not honor it. I think it's a good deal to even be able to get ONE box for that price.

[RS4]

I had a deal with them to install a new dish,multiswitch,and 2 HD DVRs for $19.99. in December because I was going to go to Dish Network, and have been with them since day one.I had to put the install on hold because we were going to move and felt that, why install it if I am moving.
Well I called to reschedule the install and low and behold the only deal they could do was 1 DVR and the install for $19.99. When i brought up going to Dish Network, I was told Directv has more channels and better service. They know they are on top now until cable, or Dish get more HD channels.
Im not going to buy another receiver for an extra $299. I will just wait for Dish or Cable and stay with my 2 TIVOs..


They SUCK!
Vid53

ps
I have to watch the playoffs on TBS in SD and I am paying for the HD package.
Go figure!

Yes, you're exactly right. They've taken on a bully attitude. They made a commitment to you and should have kept it or at least informed you that it was only good for so many days.

[fasTLane]

I will just wait for Dish or Cable and stay with my 2 TIVOs...Can't say that I blame you. :cool:

[JohnB1000]

They've taken on a bully attitude.

You can't keep using the same line :)

Would you expect a car place to honor a deal you made for a car 10 months later, or a deal for a TV in Best Buy, have you ever in fact seen a TIVO discounted by TIVO ? Seems some are held to a higher standard.

[stevel]

I have zero sympathy for you. I paid 199 for my HR20.

[dswallow]

Doug, the offer was back in DECEMBER! Do you seriously expect anyone to honor an offer made 10 months ago when the HR20 was newer, buggier and in much lower demand (not that it's so great now)???

The deal that was offered was a lot better than most were getting even back then, so now people are lining up to buy the box (to watch the playoffs among other things), I don't see how it's unreasonable to expect them to not honor it. I think it's a good deal to even be able to get ONE box for that price.
If when he called to postpone the install he postponed it, not canceled it... yes, I expect them to honor it. They let him postpone the install. Postpone means postpone.

If they didn't establish a restriction on the offer at the time he postponed the installation, I don't see why he shouldn't expect the offer to still be valid.

[Sir_winealot]

It's not exactly better service when their response to you is to slam the door in your face.

If you had the offer of 2 HR20's and installation for $19.99 I don't see why they aren't honoring it. There should be some record of it on your account.


i agree.

and please ...the simple fact that we, as customers have to call multiple times to get the same deal that others have gotten is the biggest load of crap ive ever heard.

some pay $199, some $99, others $19.99 ...while others are free (yet still, others get credits and actually come out ahead) ...and any one of these can take 4 calls or more to get?

utter bullsh*t.

[dthreet]

I paid $99.00 back in april for an HR20 upgrade. They gave me an owned unit and let me keep my old unit. I wondered about the owned thing, however I dont all my units on my bill just say addition receiver fee. Nothing about leased. I can understand they prob have halted all promotions due to the high demand for upgrades. I dont think its because they dont want to give you a good deal, they just dont have enough installers and equipment otherwise.

[ebonovic]

If when he called to postpone the install he postponed it, not canceled it... yes, I expect them to honor it. They let him postpone the install. Postpone means postpone.

If they didn't establish a restriction on the offer at the time he postponed the installation, I don't see why he shouldn't expect the offer to still be valid.

I could understand if maybe this was 10 days... or maybe 10 weeks (tops).

But 10 months?

What other company is out there, that you would strike a "deal" with... that would keep it 10 months later?

So...... while this OP may have had a legit case, and did the "proper" thing by waiting to have it install because of a move.... how many cases do you think of people out there are like that? I would be that he is the 1 in 10,000 if not higher...

We don't even hold Layaway's that have had no payment activity for 10 months in our retail chain... and there is hard "cash" involved with the down payment for the "deal" that was made on the piece.... not just an "over the phone" agreement..

[kbohip]

I'd try talking to someone else there. I bought an HR10-250 from Directv 2 years ago. They told me that when the new HR20 came out they'd give it to me for free. I called around 3 months ago and they made good on their offer. All I had to pay was $20 shipping. :up: Another happy Directv customer here.

[ebonovic]

I'd try talking to someone else there. I bought an HR10-250 from Directv 2 years ago. They told me that when the new HR20 came out they'd give it to me for free. I called around 3 months ago and they made good on their offer. All I had to pay was $20 shipping. :up: Another happy Directv customer here.

Honestly... you probably would have gotten that deal 3 months ago...
Even if you didn't "make that deal" 2 years ago.... as that was one of the "upgrade" offers they had active at the time for existing HR10-250 owners

[TonyTheTiger]

The OP has already been offered that deal today. He's moaning because they won't give him TWO units for $20!!!!

[Orient Express]

I got 2 HR20s and a new dish for $4.95 a month ago, you just need to be prepared to work to get it.

It can be done. I did it, and so can you.

[Philly Bill]

Hell if I offered to sell you my boat for 2,000 (in the winter when boat sales are way down) and you didn't buy it.. then MONTHS later you came back during the summer (when I have people asking about my boat constantly)... guess what? 3,000 bucks. :)

What you're complaining about makes no sense at all.

[dswallow]

Hell if I offered to sell you my boat for 2,000 (in the winter when boat sales are way down) and you didn't buy it.. then MONTHS later you came back during the summer (when I have people asking about my boat constantly)... guess what? 3,000 bucks. :)

What you're complaining about makes no sense at all.
You've conveniently forgotten the step where he called you back to ask if it was OK to wait until he moved where, if it wasn't, you'd have said so. That's why you think it makes no sense. :)

[milominderbinder]

We don't have access to the first CSR's notes so we do not know for sure if they noted a total of $19.99 total last year. The notes could say $19.99 each.

You have a $600 deal negotiated down to $40.

You have negotiated them down 93%.

Will another 3% off really make you happy?

Your deal is as good as anyone is getting in the thread:

HR10-250 and MPEG4; Upgrade Offer (http://www.tivocommunity.com/tivo-vb/showthread.php?p=5557262&&#post5557262)

If you want to stay with DIRECTV, take the offer. If you want out, here is your exit.

Good luck with your decision!

- Craig

[vid53]

I just find it hard to have a company upgrade their system and I have to pay for it, or I wont be able to view most of their HD channels.
Now you pay $299 for each receiver you own, to upgrade and you dont even own it! Also it doesnt matter when I made the deal they made the commitment and backed out because the notes were not written very clearly.

[Citivas]

I think it is still subjective whether DirecTV has the best HD line up yet. If you like sports, probably. And eventually, perhaps. But as of now I could get most of the HD channels I care about on Dish and a bunch D* doesn't yet have. And while COmcast definitely has way fewer HD channels overall, I could at least get the CW and PBS in HD on it, which I can't on D*. When I look at my season passes, that would account for more shows than the new D* HD channels so far.

I'm not dissing D*. I'm just saying as a non-sports fan so far the extra channels don't "make" the service. It's nice but not a showstopper.

[RS4]

I just find it hard to have a company upgrade their system and I have to pay for it, or I wont be able to view most of their HD channels.
Now you pay $299 for each receiver you own, to upgrade and you dont even own it! Also it doesnt matter when I made the deal they made the commitment and backed out because the notes were not written very clearly.


I agree with you, especially when you have to now settle for second-rate equipment. The sad thing is that too many people accept poor service and equipment instead of standing up to the company. If enough people just didn't upgrade their equipment with the terms that DirecTV is offering, then DirecTV would soon change the terms.

[fasTLane]

No upgrade here.

[cram501]

They wouldn't be "giving" him the units for free, they'd be renting him the boxes until he cancels service. I don't think getting two for S/H is unreasonable.

I'm willing to pay the monthly rental fee, but I don't want to purchase equipment I don't own.

I'm on the fence and haven't ordered replacement DVR's yet. I haven't gone through the dance yet with D*. Between haggling with D*, agreeing to a new 2 year commitment (been with D* for 12 year so thats probably not an issue), dealing with a new DVR interface, I've been procrastinating.

[madbeachcat]

You've conveniently forgotten the step where he called you back to ask if it was OK to wait until he moved where, if it wasn't, you'd have said so. That's why you think it makes no sense. :)

So you are saying that D* made an open ended commitment? I don't think so. What if he had waited 2 years? Is D*'s commitment still in force? 5?

It ludicrus to even suggest that D* still had any abligatiopn to honor the deal after so long.

He should take the deal he was offered now if he still wants the equipment.

[dswallow]

So you are saying that D* made an open ended commitment? I don't think so. What if he had waited 2 years? Is D*'s commitment still in force? 5?
I wouldn't be surprised to find the OP actually said "I'm moving in about XX months and would like to delay the install... blah blah blah"; Not unreasonable. Even DirecTV allows a vacation hold on an account for 9 months.

[TonyTheTiger]

Actually Doug, it's SIX months, I believe. There was a thread recently where someone was charged wrongly after about three and they admitted their mistake, but said a suspended account is normally for up to six months. IIRC.

I have also never heard of an install being placed on hold. I would suspect that they would cancel it and wait for the customer to call back and rearrange, but I still think it's totally unreasonable to expect an offer made in December to be honored the following October - in ANY business, not just the satellite TV trade!

[dswallow]

Actually Doug, it's SIX months, I believe.
One week to nine months.

http://www.smartmoney.com/dealoftheday/index.cfm?story=20070711&afl=myyahoo