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int2str
09-13-2007, 02:18 PM
Hi all!

I have a series 3 with two CableCards furnished by Time Warner.

Every once in a while (more and more frequently, it seems), the picture on one of the cards will go dark. No picture/sound whatsoever - just a black screen. A "quick" reboot fixes the issue.

Does this point to a CableCard issue, or is this a Tivo thing?

What steps can I take to debug this better?

Thanks,
Andre
AbMagFab
09-13-2007, 02:36 PM
Look at your signal strength?

It's likely not a Tivo issue, since way more people would be experiencing it.

Edit: Are you sure it's not just tuning to a channel that is black? Have you tried hitting the Play button to see if the play bar shows up? HAve you tried tuning to a different channel on that tuner?
yunlin12
09-13-2007, 03:13 PM
Hi all!

I have a series 3 with two CableCards furnished by Time Warner.

Every once in a while (more and more frequently, it seems), the picture on one of the cards will go dark. No picture/sound whatsoever - just a black screen. A "quick" reboot fixes the issue.

Does this point to a CableCard issue, or is this a Tivo thing?

What steps can I take to debug this better?

Thanks,
Andre

Is your problem similar to this reported on Tivo HD?
http://www.tivocommunity.com/tivo-vb/showthread.php?t=365824
ldudek
09-13-2007, 03:32 PM
I've had this happen twice. Once both cards went out and the other time just one card. I have SA Cards, TW. I have no idea what causes this.
int2str
09-13-2007, 06:18 PM
Look at your signal strength?

Will try.

Edit: Are you sure it's not just tuning to a channel that is black? Have you tried hitting the Play button to see if the play bar shows up? HAve you tried tuning to a different channel on that tuner?

Yes, I've tried different channels etc. It's black on all channels (on that card - other card still works then).

The Tivo bar and everything still works. It just does't show any picture.
int2str
09-13-2007, 06:19 PM
Is your problem similar to this reported on Tivo HD?
http://www.tivocommunity.com/tivo-vb/showthread.php?t=365824

Yes.
lethcoeb
09-17-2007, 12:16 AM
Had a similar problem today, requiring me to have Comcast re-hit my cards with the activation signal. Had strong signal strength but no picture on any premium channel - looks like I lost authorization to view premium channels on both tuners.

Comcast was able to restore my service within about 30 minutes.