CableCARD installation FAQ

[jfh3]

*** 2011 update coming ***

Most of the information in this FAQ hasn't been updated since 2009; I'm working on an update.

Even though this information is stickied in the Series 3 thread, CableCARDs can be used in the original Series 3, the Tivo HD and the Premieres.

Note that Premiere and Premiere XL take a single M-stream card, like the THD. Also note that CableCARD companies must now allow self-install. This is (should be) very simple and only take 5-15 minutes.

***


This thread is to try and list common problems with CableCARD installation and activation issues. Although many have had CableCARDs sucessfully installed in a Tivo Series 3 box or the newer Tivo HD box without issue, there are a number of common issues that prevent a successfull install. And since most cable companies won't let the customer talk to the few people that truely understand CableCARDs, it can be difficult to get a problem corrected.

Please keep this thread short - DO NOT post with specific problems here - post those in the appropriate provider thread instead.

See this thread for details: http://www.tivocommunity.com/tivo-vb/showthread.php?t=317989


This is the current Tivo help page on CableCARD installation and troubleshooting (as of Sept 2009). Information on this page should be considered more reliable than what is posted here:
http://www.tivo.com/setupandsupport/technicalsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_HD_DVR.html

Note that the above page references the newer Tivo HD boxes, where this thread was originally established for the original Series 3 box.

My specific experience is limited to Comcast and Motorola cards in the Denver area. However most of these questions/issues will apply to any cable company in any area.


1. Are there different types of CableCARDs?

Yes. There are either single-stream cards (SCards) or multi-stream cards (MCards).

SCards allow the decryption of a single stream (e.g. support for a single tuner). These have been available for a while and are still more common in the field.

MCards allow the decryption of multiple streams concurrently (e.g. support for dual tuners in the Series 3 Tivo HD boxes). You can use MCards in an original Series 3 box, but they will only function as SCards (e.g. you will need two MCards in an S3 to get dual tuner support, where you only need one MCard in a THD box).

Many CSRs (and some installers) don't know the difference between an SCard and and MCard. If possible, ask specifically for MCards, especially if you have a Tivo HD box. The good news is that MOST new card available now SHOULD be MCards.



2. Do I need one CableCARD or two?

Each of the Series 3 boxes supports recording two digital cable channels at once.
The newer Tivo HD box currently supports MCards, so you will need one MCard or two SCards for full functionality..
Currently, the software in the original Series 3 box does not support the multistream capabilities of the MCard (and this is unlikely to ever change), so you will need two CableCARDs, either SCard or MCard, to have full support.

Either type of Series 3 model Tivo will function with only one SCard, but may operate in single tuner mode.


3. Where do I get the CableCARDs?

CableCARDs are not available at retail and must be obtained from your cable company. Some areas allow customers to pick up and install their own cards, but most still require a truck roll for installation.


4. My cable company says that an installer must come to my house to install the CableCARDs. Is this true?

No, but it is fairly typical policy. Tivo provides very easy to follow instructions on how to install CableCARDs in the box. Anyone who can follow simple directions should be able to install CableCARD(s) in a few minutes. The hard part is finding someone at the cable company that knows how to properly pair and validate the card(s).

For the CableCARDs, all the installer is going to do is record some numbers off the cards themselves and some from the Tivo CableCARD configuration screens and call them into dispatch where the numbers will be entered into a computer. Despite what any CSR will tell you, there is nothing specific to a CableCARD install that an installer can do that a customer shouldn't be able to.

The only advantage to having an installer come to your house is to ensure that you have a proper cable signal feeding the Tivo.


5. My cable company says they do not support Tivo - what do I do?

Politely remind the cable rep that they are REQUIRED by the FCC and CableLabs to support the use of CableCARDs in ANY device on the approved list, including Tivo. The cable company does not have to "support" Tivo, but they must either allow you to install CableCARDs in the Tivo and activate/authorize them or do it themselves.

Both the original Series 3 and the newer Tivo HD are on the CableLabs supported device list (http://www.cablelabs.com/udcp/downloads/OC_PNP.pdf) - the Series 3 Tivo (Model TCD648250B) and Tivo HD (Model TCD652160) boxes are classified by CableLabs as set top boxes.

If your cable company is very small, they may be exempted by the FCC from having to provide CableCARDs, but this is the exception - all of the major MSOs must provide you CableCARDs at a nominal charge for use in your Tivo.


6. My cable company still says they do not support Tivo - now what?

If you still have difficulty, call the special hotline Tivo has established for CableCARD installation issues: (866) 986-8486


7. What do cable companies charge for CableCARDs?

This will vary with the provider, but generally if there is a charge it is $1.50 to $4.95 per card per month. In most cases, if you are being assessed a separate HDTV charge, you are not being charged correctly. You should have no more than one equipment rental charge per outlet - EITHER a cable company provided converter box or DVR OR CableCARD(s) - NOT BOTH.

Comcast help page regarding CableCARD fees (http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2651)


8. What can I do before the installer arrives?

Have the CableCARD installation sheet that came in the Tivo carton ready for your installer. They will almost certainly insist that they don't need it, but most will.

Read this FAQ and the appropriate Tivo support page for CableCARD installation: (These also show the relevant Tivo screens).

You should also run guided setup to make sure you have the current level of Tivo software loaded. Just select the option that says "I'll install CableCards later" (I don't recollect the actual text) during the setup process and select the digital line up option.


9. What should I do when the installer arrives?

Hand the CableCARD installation instructions to the installer.

MAKE SURE THEY ONLY DO ONE CARD AT A TIME. Most will insist it is OK just to put both cards in (if using SCards) and do both at once. Ask them if they want to be in your house a few minutes or a few hours. :)
(This is a very strong suggestion and Tivo's recommended procedure, not an absolute. If you have an installer than knows what they are doing and the tech on the phone gets the numbers right, there is no reason two cards can't be initialized/validated at the same time.


10. What information does the cable company need to activate a CableCARD?

They will need either the physical serial number of the card (printed on the card itself) or the CableCARD id or the unit address of the card (found on the CableCARD Pairing screen on the Tivo). In my area, Comcast only needs the physical serial number.

They will also need the Host ID and Data value (found in the pairing screen on the Tivo).

If they do not have these values properly input into their system, your cards will not be properly set up, no matter what channels you see or what anyone tells you!


11. I have my CableCARD(s) installed, but some of the channels I'm supposed to get are grey. Why?

Three likely reasons:

1) Your cable company doesn't have the proper programming tier authorized on your account.

This is not a CableCARD specific issue, but an accounting or programming authorization issue, and once corrected, the proper programming shows up through any CableCARD or digital converter you have on your account.

2) Your CableCARD is not properly paired.

In order for your cards to function properly, they must be associated or "paired" with your account. This is why the information described in question 5 is necessary. If a card is properly paired, it will work in only the host (or in the case of a Tivo, a specific CableCARD slot) and cannot be moved to another device (or slot) without having to be paired again.

To see if a card is properly paired:

For a Motorola SCard
You will see "SUBSCRIBED" in the authorization field on the Conditional Access screen from the CableCARD Menu for the card in question.

For an SA card
You will see "CP Auth Received" and "Powerkey Status: Ready"
(If they are not authorized, you get "CP Auth NOT Received" and "Powerkey Status: Waiting").

Note: You can see the values indicated and still not see all your channels - see the next sub topic on validation. If this is the case, you card is paired and authorized, but may not see the copy protected channels


3) Your CableCARD is not properly validated.

For cable companies that use copy protection flags on some channels, there is another step called validation.

When you see some channels, but not all (usually premiums like HBO or Showtime), the likely problem is that even though the CableCARDs may have had the proper pairing information entered (and are therefor authorized for your account), they
haven't been validated. This is not a problem until you start using copy protection (i.e. a non-zero CCI value on a channel). If you don't use copy protection, as long as the cards remain authorized, they can be moved between hosts and they'll still continue to decrypt anything they're authorized for.

However, with copy protected channels (non-zero CCI value), the card needs to get an additional message from the headend explicitly validating the host/CableCARD pairing information. The card will only decrypt copy protected channels after it receives this message. If you tune a copy protected channel using an unvalidated card you may see a few seconds of video before the card stops decrypting and pops up the MMI screen.

If you move cards (either put a card into a different slot, or put a different card into the same slot), that breaks the pairing validation. In the case of Motorola, breaking this also causes the card to regenerate a new data field -which then needs to be updated in the headend.


12. How do I tell if my CableCARDs are properly validated?

For a Motorola SCard:

Check the Motorola CableCARD Host Validation value on the Conditional Access screen. It should say "Valid" followed by a 2 digit number. If it says "Unknown", the card may be paired, but is not validated.

For a Motorola MCard:

Check the Motorola CableCARD Host Validation value on the Conditional Access screen. The field is "Val ?" If the card is validated, the field will start with a "V" (e.g. V 0x00). If not, there will be no "V" (e.g. 0x00)


(If someone knows the proper status for cards from other manufacturers, please PM me)


13. Do CableCARDs work with FIOS?

Yes.

14. There was an error message during the installation of the CableCARDs. Now what?

Depends on the error message. If you received a 161-4 error code, this can be safely ignored (it is actually a "good" error).


15. How do I determine the status of my CableCARD(s)?

See the Tivo troubleshooting link above.


16. How do I tell if I have a good quality cable signal for my Tivo?

(To be added)

17. Where can I find more information on troubleshooting CableCARD issues?

Tivo has a terrific page in their support section, with plenty of pictures and troubleshooting tips:

http://www.tivo.com/setupandsupport/technicalsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_HD_DVR.html

[jfh3]

OK - have to work on some updates. Any suggestions for other questions?

[myyours]

"What buzz words should I use when speaking to my [Comcast] cable rep when I'm trying to explain to them what they need to do to properly pair/validate my cablecard?"

Still trying to figure this out, after 5 installers and 15 calls to Comcast. "Initialize" and "cold initiate" haven't done the trick yet.

[aaronwt]

The FIOS tech Saturday input the info himself to his laptop that was connected wirelessly from a cell phone. It was more efficient than when I got my cards from Comcast and they had to repeat the info two or three times(for each card) on the Phone. The FIOS tech didn't need to make any calls and the cards responded quickly once the information was input from the Laptop to the Verizon Network.

although one of the 4 cards installed did freeze up last night and is stuck in whatever state is was in. So it won't decrypt anymore. But at least I was able to put that TiVoHD in single tuner mode even though the working cable card is in slot 2 and I removed the bad card from slot 1.
I thought the TiVoHD might not work properly in single tuner mode since it says slot one should be used when using one card. Apparently it works with just one card in slot 2 and slot one empty. Well it's been working fine for the last 27 hours anyway.

[ZPrime]

Just a suggestion - I had my TWC M-card put in today (it's an SA card) and even after it was authorized i wasn't getting anything on the channel test. (Just a black screen.) I pulled power from the Tivo and replaced it, and after the stinking 8 minute boot process it came up and channel test was working and all my stuff was there.

So, if you're having problems during a card install and you're showing auth'd but nothing's there, try rebooting the Tivo. If you have S-cards, make sure you DO NOT try "swapping" them between slots, due to the aforementioned "Validation" process... if you're going to pull a card, replace it in the same slot.

[twoehr]

During my two month ordeal of having my Series 3 properly setup an interesting issue was discovered. On separate occasions my cable modem (twice) and Series3/CableCards (once or twice) stopped working. The symptoms were the same as if the devices became de-registered from the headend. The cable modem continually booted seeking connectivity and the Series3 would only show non-premium channels (prems were gray screen). When checked by the techs the devices were always on my account, but were at the "bottom" of the list. When the devices were moved up in the list they started working. According to a senior tech HD device are to be on top, followed by cable modems, and then digital boxes. Each time my device list was corrected to that standard all problems went away, no other changes were made. When correcting the cable modem once I was told that after the 5th device only the "older" i.e., std digital boxes work. So if your cable cards are low on the list, past 5?, they may not work. I guess if I buy a couple more S3s I'll find out!

Atlantic Broadband in DelMarVa.

[jfh3]

During my two month ordeal of having my Series 3 properly setup an interesting issue was discovered. On separate occasions my cable modem (twice) and Series3/CableCards (once or twice) stopped working. The symptoms were the same as if the devices became de-registered from the headend. The cable modem continually booted seeking connectivity and the Series3 would only show non-premium channels (prems were gray screen). When checked by the techs the devices were always on my account, but were at the "bottom" of the list. When the devices were moved up in the list they started working. According to a senior tech HD device are to be on top, followed by cable modems, and then digital boxes. Each time my device list was corrected to that standard all problems went away, no other changes were made. When correcting the cable modem once I was told that after the 5th device only the "older" i.e., std digital boxes work. So if your cable cards are low on the list, past 5?, they may not work. I guess if I buy a couple more S3s I'll find out!

Atlantic Broadband in DelMarVa.

The key is for the CableCARDs to be in front of the modem. I'd planned to add that to the FAQ, but haven't gotten to it yet.

[busyba]

What "list" are you guys talking about?

[jrm01]

What "list" are you guys talking about?
Comcast (and I assume others) actually Authorize your account for the channels that you can receive in their billing system. The Authorization is done for each individual Outlet that you have. An outlet is a cablecard, modem or cable box. The billing system lists these Outlets on their Billing System (you'll see it in your bill also). If the Modem is listed higher than the Cablecards, the Cablecards don't seem to get the proper Authorization. The Outlets are usually referred to as A, B, C, etc. It is usually hard to get the Comcast CSR to believe this,and even harder to get them to change it. I have seen it work countless times.

[busyba]

Comcast (and I assume others) actually Authorize your account for the channels that you can receive in their billing system. The Authorization is done for each individual Outlet that you have. An outlet is a cablecard, modem or cable box. The billing system lists these Outlets on their Billing System (you'll see it in your bill also). If the Modem is listed higher than the Cablecards, the Cablecards don't seem to get the proper Authorization. The Outlets are usually referred to as A, B, C, etc. It is usually hard to get the Comcast CSR to believe this,and even harder to get them to change it. I have seen it work countless times.
Ahhh. I'm Time Warner Cable in NYC. My bill doesn't look anything like that, so I suppose that maybe this doesn't apply to me. :)

[roofnron]

Have you worked any more on #16.

I am having problems with aquiring channels. OOB SNR on my box says 23-24. Is this good? My understanding is digital cable (QAM256) SNR should be above 31db. Not sure this the OOB is the same.

My cable modem is hooked beside my Tivo HD. Cable line is split to each of them. Cable modem SNR is 35db. Again not sure if that would translate to the digital cable being strong.

[LisaD]

May I ask..... Besides costs - Is there any disadvantage to haveing 2 single cards vs. 1 M-card in a TivoHD (or S3 if applicable)? Should a TivoHD owner not have access to M-cards and get 2 singles - should they upgrade to the 1 m-card ASAP? Any decrease in functionality, speed, picture, etc? Or, is it a 100% wash (besides cost for the 2nd card)?

[ah30k]

May I ask..... Besides costs - Is there any disadvantage to haveing 2 single cards vs. 1 M-card in a TivoHD (or S3 if applicable)? Should a TivoHD owner not have access to M-cards and get 2 singles - should they upgrade to the 1 m-card ASAP? Any decrease in functionality, speed, picture, etc? Or, is it a 100% wash (besides cost for the 2nd card)?Besides the cost (both additional outlet fee and rental fee) there is no difference. Some say FiOS limits your total number of devices so that might factor in.

[pl1]

I ordered two new cableCARDs for a second Series 3. The installer put them in and they could not get the pairing to take.

After he left, I tried a few things, and unplugged the coax from my original unit. I called Comcast and they got my new unit working correctly.

I plugged in my old unit only to find out that I lost all encrypted channels on one tuner. Even though everything showed up fine in the cableCARD menu, Comcast could not get a response from one of the cards.

I have a feeling that when they sent hits to my new unit it confused my old unit. They are coming back Saturday to look at my old unit. At this point, it shows SUBSCRIBED on both tuners, but the pairing is lost. (We switched slots.)

Question. With multiple TiVo's, should I unplug the coax from the good one when installing the cablecards? Also, I read in the cableCARD install FAQ that the modem should be after the cableCARDs. I asked the CSR and he said it shouldn't matter since most peole have it on the same splitter. But, he did agree that there are codes A, B, C, D for each cableCARD.

Any help would be greatly appreciated as I am on the verge of returning everything and going back to one unit. Thanks!

EDIT: Oh, and a little bit of extra information. My original install about 9 months ago went hitch free with two Motorola S-cards. This install was with two Motorola M-cards. I guess it shouldn't matter, but there is a difference. And it does not look like getting S-cards is even an option any longer.

EDIT: More info. I called TiVo support for cableCARD issues to ask them what they thought. The Woman I spoke with was very helpful. Bottom line it was suggested that I take down all of the HOST ID codes from my TiVos for all 4 cards and present them to the installer so that he/she can verify that Comcast has the right numbers. (I can't seem to get anyone at Comcast to verify those numbers for me over the phone. She also said to have Comcast send two signals to each card. INITIALIZATION (Not Refresh Init) and VALIDATE (Not re-validate).

She seems to think it is probably an error on Comcast's part, like they removed one card on their records and re-entered it wrong, or something. She also gave me their HOT-Line # 1-866-986-8486 for the Installer to call if he needs help. So, we will see how that goes.

I'm still thinking it would be best to unplug the coax from the working TiVo while they are working on the unpaired TiVo.

[Mordred]

I had the cable card install yesterday here in Austin with TWC. Took about 2.5 hours. The tech had installed CCs in Tivos before (not sure if S3 or HD which I have) so he knew what to do, it just wasn't working. He had brought M-Cards which was good. It took forever for the office to send a hit to the CC and then it took longer for the TiVo to get any EMMs. We had picture at first, but once the EMMs went through and the card was authorized we lost all channels. Tried having another hit sent and no change. He reseated the card, still no dice. We tried a different card, went through the exact same process and after another half hour of waiting for the card to be authorized still no channels.

I was fortunately looking on the site here and suggested we try Z-Prime's suggestion of rebooting the TiVo. As soon as it booted up, all the channels were coming through just fine.

[gfisher99]

I had the cable card install yesterday here in Austin with TWC. Took about 2.5 hours. The tech had installed CCs in Tivos before (not sure if S3 or HD which I have) so he knew what to do, it just wasn't working. He had brought M-Cards which was good. It took forever for the office to send a hit to the CC and then it took longer for the TiVo to get any EMMs. We had picture at first, but once the EMMs went through and the card was authorized we lost all channels. Tried having another hit sent and no change. He reseated the card, still no dice. We tried a different card, went through the exact same process and after another half hour of waiting for the card to be authorized still no channels.

I was fortunately looking on the site here and suggested we try Z-Prime's suggestion of rebooting the TiVo. As soon as it booted up, all the channels were coming through just fine.

I am in Austin with TWC as well. Had an M-Card installed in my HD around 1pm yesterday. Went smooth, tech left in 20 mins. I wasnt getting any of the HD Tier channels when he left, and he said they could take "up to 8 hours" to start working.

Came home last night and still just getting a black screen on Discovery, and any HD except the locals, which were working fine.

Rebooted the TiVo as people above have said, no dice. Furthermore, my TiVo went to the "Serious Problem, this may take 3 hours" screen. It finally booted after about 45 minutes. Still no HD.

Called TWC last night around 1am, got right thru. Guy said he saw some problems, said HD Tier was still assigned to my STB not the CC. Changed it, said it would take about an hour and should be good.

Woke up at 8am, and still nothing on any HD except the locals.

Have a feeling this problem isnt going to go away with ease or with speed :(

Best Buy may be getting the THD back very soon. I still have my trusty S2 and S2DT, but man I want HD!

[Mordred]

Send a PM to cableguy763 and he may be able to help you out. He's the CC/Tivo expert here at TWAustin.

[cableguy763]

Send a PM to cableguy763 and he may be able to help you out. He's the CC/Tivo expert here at TWAustin.
Yes, send me a pm with basic contact info and I will get it all fixed up for you... :D

[Craig T]

I was considering getting a TIVO HD but just found out that Comcast will charge me $6.95 for the second cable card(this is in Tennessee). I pointed out that it was for a single device on one outlet and that their own FAQ says it would be "up to $1.91" for the additional card but two separate calls to them got me the same $6.95 reply. They essentiaIly said the FAQ doesn't mean anything. I have a feeling they are going to start discouraging people(like they did me) from using the TIVO boxes and sticking with their own DVR since they are getting fairly close to releasing their TIVO software. Grrr. Any ideas about who to contact at Comcast or TIVO or do they have the right to charge whatever they want? Thanks.

Craig

[CrispyCritter]

I was considering getting a TIVO HD but just found out that Comcast will charge me $6.95 for the second cable card(this is in Tennessee). I pointed out that it was for a single device on one outlet and that their own FAQ says it would be "up to $1.91" for the additional card but two separate calls to them got me the same $6.95 reply. They essentiaIly said the FAQ doesn't mean anything. I have a feeling they are going to start discouraging people(like they did me) from using the TIVO boxes and sticking with their own DVR since they are getting fairly close to releasing their TIVO software. Grrr. Any ideas about who to contact at Comcast or TIVO or do they have the right to charge whatever they want? Thanks.

CraigI don't know of any Comcast customers now paying $6.95 for the second CableCard within a single TiVo. A good number of people have been told they have to by front-line reps, but if you escalate it far enough up your local chain then you can get set to the $1.91 rate.

For the TiVo HD, in many franchises it will be make no difference in any case. Comcast is switching over to M-cards instead of S-cards in most places, and the TiVo HD (but not the S3) can use 1 M-card instead of 2 S-cards for its two streams. (M stands for Multi-stream).

[Craig T]

Thanks for the reply. It's good to know that it's probably a case of just being able to get transferred to a supervisor(hopefully one that has a clue).

I asked several CSR's about whether M cards or S cards are being used when I called asking about prices but they didn't even know the difference. I did get connected once to tech support but he only knew the cards were being used for TV's. Boy, trying to get connected to someone at Comcast who knows anything about cable cards is turning out to be a real challenge. Even the CSR's I did get to talk to had to ask somebody else- and their info is apparently wrong. I really need to be sure of the costs before I can even think about ordering a TIVO. Thanks again.

Craig

[pl1]

I was considering getting a TIVO HD but just found out that Comcast will charge me $6.95 It's different everywhere, region by region, with Comcast. Here in the NE, it's free for the first one, and $2.75 per A/O (Additional Outlet) if you have any premium stations. I think it would be totally free if you just needed it for the local and basic tier. But, I have HBO/SHO and with 4 cableCARDS, I get charged for 3 A/O's at $2.75 each.

[Craig T]

I finally got connected to a Comcast CSR that apparently even knew what a cable card was and looked up to see what type our area was using. It showed we are now using M cards so the cost factor of a second card is null and void. At least I hope so and this would explain why the others consistently came up with costs showing up as the price for a second outlet. Thanks guys.

Craig

[pl1]

I finally got connected to a Comcast CSR that apparently even knew what a cable card was and looked up to see what type our area was using. It showed we are now using M cards so the cost factor of a second card is null and void. At least I hope so and this would explain why the others consistently came up with costs showing up as the price for a second outlet. Thanks guys.
CraigFor TiVo HD only (as you say, that's what you are interested in.) The series 3 unit requires 2 cableCARDs, whether or not they are S-Cards or M-cards. And that does not look like it is going to change, according to TiVo Jerry, which really stinks for S3 owners.

[scroos]

"9. What should I do when the installer arrives?

Hand the CableCARD installation instructions to the installer.

MAKE SURE THEY ONLY DO ONE CARD AT A TIME. Most will insist it is OK just to put both cards in (if using SCards) and do both at once. Ask them if they want to be in your house a few minutes or a few hours."

Could someone elaborate on this one? The tech sent to my house swankered in like John Wayne and put 2 M-Cards in at the same time. It wasn't until I stepped in that I realized that he was clueless. After removing Slot 2 Card, and several reboots, I am still having the aforementioned issues with HD Channels (CableCard greyscreen).

BTW....This is on my first Tivo HD <-----n00b

TIA

OO

[pl1]

Could someone elaborate on this one? The tech sent to my house swankered in like John Wayne and put 2 M-Cards in at the same time. It wasn't until I stepped in that I realized that he was clueless. After removing Slot 2 Card, and several reboots, I am still having the aforementioned issues with HD Channels (CableCard greyscreen).
The main reason you want to do this is because there are two tuners and once both cards are in, it can be difficult to tell if both tuners are authorized. But, that said, there is really no problem with installing both at the same time. In my current case, I had a perfectly functioning S3 with two cableCARDs that Comcast blew the settings on at their office. I left both cards in, the tech called in both sets of numbers, and I am up and running. So, it is not a necessity. It just makes it less confusing. Less confusing is good.

[pl1]

I had to have my Series 3 cableCARDs re-paired this morning. I asked the tech on-site where the data ID was stored. (That is the only number that changes when you modify the hardware.) He said that the number is generated by the DAC and stored there. Seeing as the cableCARD is a one way device, the DAC sends the new number to the cableCARD. The only thing I still can't figure out though is why they have to call in the data ID and manually enter it if their own equipment is generating the number.

DAC = Digital Addressable Controller

http://broadband.motorola.com/catalog/product_documents/CableCARDpaper_sept03.pdf

Data Field

Unique randomly generated value created during the CableCARD/Host pairing
process. This value is a private security data authenticator utilized by the Motorola Conditional Access System in performance of the functions specified in the CableCARD Copy Protection System specification.

Below are the steps necessary for supporting CableCARD/Host and CCI in a DAC 2.80.9 lab system:
1. CableCARD module is installed into a Host
2. CableCARD/Host Pairing Information is displayed on TV and recorded
3. Lab personnel adds, initializes and authorizes CableCARD module as DCT2000 – One way in DAC
4. CableCARD/Host pairing information is entered into CPMS, validation message is generated
5. Validation message is manually transferred to DAC (via FTP, disk, etc)
6. Utilizing a DAC script, the validation message is sent to the appropriate settop via the OOB

[jfh3]

Actually, the Data ID is stored on the hard drive of the Tivo box. The data value is not generated by the DAC, but by the Tivo/CableCARD. The validation key is generated by the DAC - perhaps that's what he was talking about.

[pl1]

Actually, the Data ID is stored on the hard drive of the Tivo box. The data value is not generated by the DAC, but by the Tivo/CableCARD. The validation key is generated by the DAC - perhaps that's what he was talking about.It's not stored on the hdd. I just got finished testing this theory. It is possible that the cableCARD stores the DATA ID.

Anytime you make a significant change to the system by either swapping cableCARDs or hdd's, the DAC generates a new DATA ID. It is stored on the DAC and it is transmitted to the cableCARD. The cableCARD can not transmit back. What needs to be manually entered is the Hosting/pairing info into the CPMS (COPY PROTECTION MANAGEMENT SYSTEM) wich generates a validation key. That is then updated back to the DAC.

4. CableCARD/Host pairing information is entered into CPMS, validation message is generated
5. Validation message is manually transferred to DAC (via FTP, disk, etc)
6. Utilizing a DAC script, the validation message is sent to the appropriate settop via the OOB

EDIT: The reason most of us believed that the DATA ID was stored on the hdd was because you can make an image of your hdd and transfer it to a new drive. When you put in the new drive, it keeps the same DATA ID. So, it was assumed (and I myself always assumed) that it must be kept on the hdd. The reason that it worked was because the hdd APPEARED to be identical (to the DAC).

I have my original hdd with the cableCARDs I currently have. After losing my DATA ID on my side, I put back in my old drive. It generated a third DATA ID proving that a new number was generated once the DAC saw a change.

[pl1]

The data value is not generated by the DAC, but by the Tivo/CableCARD. I did not mean to disagree with this statement. I pretty much believe that this is very possible and most likely. I'm guessing the tech is not 100% sure how it all works, he just knows that the cableCARD must be configured in the DAC. The reason I asked was that I was hoping to get the facts, but after re-reading the Motorola white sheet, it does appear that the DATA ID is generated locally. So, my apologies.

[pl1]

Tivo has a terrific page in their support section, with plenty of pictures and troubleshooting tips:

Tivo support - Triubleshooting CableCARD activation and channel issues (http://customersupport.tivo.com/LaunchContent.aspx?CID=f8f40dc6-5fb6-4ed8-ac41-d8cd0d5c0824)

UPDATED

http://tivosupport2.instancy.com/LaunchContent.aspx?CID=f8f40dc6-5fb6-4ed8-ac41-d8cd0d5c0824

[mpmclaugh33]

The key is for the CableCARDs to be in front of the modem. I'd planned to add that to the FAQ, but haven't gotten to it yet.

This is definitely a key piece of info. I had a cablecard install this past Saturday. It took about 2 hrs. Ultimately the issue was the device order. Once they got the cablecard in there first everything went smooth.

My installer was good. He didn't know a ton about cablecards but he was pleased to learn new stuff. He didn't know that if you used a multi stream card that you only need one card. I gave him the Tivo cablecard install sheet that came with my TivoHD so he could have it for future reference.

[oklapoema]

I just got a replacement S3 Tivo and I am wondering if I can switch out the cable cards myself. My old S3 works fine other than one of the standard def tuners keeps on going black and white. Any suggestions on if switching the cable cards myself is a good idea. I would hate to have to call suddenlink and pay another fee for cable card install, when it is the same cards going in the same type of device.

[astrohip]

2. Do I need one CableCARD or two?
<snip>
Currently, the software in the original Series 3 box does not support the multistream capabilities of the MCard, so you will need two CableCARDs, either SCard or MCard, to have full support.
<snip>

Just to be absolutely clear, you can even mix the cards. An S3 will work with 2 SCards, 2 MCards or one of each. It doesn't change the fact that at this time MCards still only feed one stream in an S3. :mad:

[benh57]

Just picked up 2 cc's for my new TivoHD from time warner. Called them for pairing and they had no clue how to do that. So they are sending a tech out. She didn't think it was allowed for a customer to pair them themselves.

Maybe i should just call back till i get someone who knows?

[kgcore]

To all,

I just wanted to provide a blow by blow on how I got Tivo working on Comcast. I hope it helps someone else not spend the 8 hours I did.

I will bullet it by action:
- I hooked up my New Tivo HD.
- I put it on my network: No problem, Tivo HD has an ethernet port.
- I put my M-Series Tivo card (only needs 1) in my Tivo I got from Comcast.
- Started the CableCard installation process.
- Went all the way to the end.
- Called comcast and gave them the two IDs Tivo displayed in the grey commodore 65 font (The host ID and Data ... found on the "CableCard Pairing menu")
- Clicked Live TV ( It sat on the dreaded "Please Wait...Acquiring Channel Information" screen for like 10 to 15 minutes...)
- It eventually failed and gave an error.
- I then saw that I had neglected to hook my Tivo up to cable. (The internet was working but the splitter wasn't plugged in ... I'm an idiot )
- Because of this I think I had to jump through additional hoops to get it to work.
- I plugged cable in and it still didn't work.
- After more blog reading I came up with a new strategy. A blog said that you may need to update the Tivo software to use the new M-Cards. I think this was more for the series 3 rather than the Tivo HD but was willing to give it a try.
- I re-connected to Tivo mother ship (because the faq says that tivo does not download any updates to its core system until the second time you connect ... )
- Tivo rebooted and then sat on the "updating software ... this could take more than an hour " screen for like 45 minutes.
- After it .... finally ... came back, I clicked on the "watch live tv" and still no luck ... the endless "Please Wait...Acquiring Channel Information" came on again.
- After more blog reading I called Comcast again.
- I told them my plight and they wanted to send someone back out. Poor comcast reps doing Tivo support ... you can tell they absolutely hate it and their approach is to bill their own company another 200 - 500 bucks by rolling a truck for no good reason.
- Hung up ... Now have a saturday appointment for 10:00.
- Back to the blogs
- Found out about some cool codes that can actually tell you a lot on the tivo screen.
- Go to (aprox) settings->Cable Cards-> Cable Card Menu->Network Setup
- There is another commodore 64 menu that shows oob count. Go in and get the count then leave and go back in and get the count again. It should be going up. It was.
- This is good news. It means that the card is communicating to the mother ship.
- Found a blog that said you should call comcast and get them to reset it.
- I called them again "number 3" and the nice lady wanted to roll another truck.
- I asked her that I already had a service scheduled but wanted to try one more reset. She said that this had already been done twice. I said humor me and do it one more time.
- I was in the "Conditional Access Screen" and saw the "Val:" change to "V 0x03" I had read that this was another good sign.
- Back to "Please Wait...Acquiring Channel Information". I asked the comcast lady how long this would take and she said 45 minutes. I hung up. (Just think what this does to their call time metrics.. You know there are plenty of people that just want them to wait......)
- I hung up rather than torture her more and hit the Tivo button to bag out of the screen and went back to the settings->Cable Cards-> Cable Card Menu->Diagnostics and saw "Program Lock: No" curses foiled again.
- Back to the blogs then looked back up at the screen and saw "Program Lock: Yes"
- It must have been doing something. Could it not be ..... Wait Wait
- Went back to "Watch Live TV"
- No Acquiring Channel Information screen .. But a blank grey one
- Waited and behold .... Glorious TIVO in glorious HD.....

My Takeways
- Make sure you have the tivo connected to the cable when you do an initial set up.
- If that dosn't work connect to Tivo twice to make sure it gets the most current software load.
- Look at the CableCard diagnostics screen to make sure Tivo is communicating to Comcast
- After all that ... make sure Comcast sends you an activation signal. (Previous ones they have sent may not have worked).
- I don't want to be a comcast customer support person the day after christmas.

I think something is good on Discovery HD.....I think I will go watch it.

I hope this helps someone else.
Thanks,
Kent

[xena]

Pasadena having problems....got charter sa cards inserted today by rep. followed instructions...shows as auth. received and ready, however do not get many channels 2, or 500 or some HD as well - dumbfounded....please tell me what to do, charter coming in the am to insert mcard (i hope)...funny they say they have only one m card at irwindale to bring....

[jfh3]

Just to be absolutely clear, you can even mix the cards. An S3 will work with 2 SCards, 2 MCards or one of each. It doesn't change the fact that at this time MCards still only feed one stream in an S3. :mad:

I'll make the clarification. I have a number of updates I hope to get done shortly.

[mikeylikesit40]

I called the local number for Chamersburg, PA.

This was my third call over the last year. First two were to the 800 number.

I spoke with a person (Melissa) who initially spouted out the exact billing I should be recieving. I have Digital Classic and HDTV (obviously no box from them).

According to their billing schema, first cable card is free for an outlet, second card is $1.91. HDTV, they say is $5.00 per outlet. hmmm, I never saw that listed anywhere.

So, I was being charged $10.00/month for the last year.

She agreed it was wrong but wanted to check with a supervisor. Supervisor said it was correct... $10.00. $5.00 per hdtv access to each card.

She said she was sorry and I asked to talk to the supervisor.

I explained that I have only one outlet. I directed him to the cablecard billing schema of 1st free, 2nd $1.91.

I then explained that I was being charged $10.00 for an equipment rental and I have no other equipment than the 2 cablecards.

He said it was for HDTV to each card ($5.00 each). I asked where I could find that charge explained.

He had no answer.

I asked him to read through the schema to me and tell me where each charge on my bill comes from. Of course, at this point I won.

He took it off my bill, credited me $110 for the last 11 months.

Here is the kicker, for my trouble, he didn't put the $1.91 back on my bill. He also dropped the facade of the $5.00 for HDTV with no equipment.

So, I was expecting at most half the money credited and at worst them agreeing that it was one outlet with 2 cards and HDTV ($1.91 + $5.00 mystery HDTV charge). Instead they made me a happy happy man!

[mikeylikesit40]

PS. Just in case it helps others. I forgot to mention a part of the conversation.

Look at their Basic Cable service lineup. It includes HDTV local channels. Read the fine print.... To recieve HDTV, you may need a TV or Converter that can interpret HD signals.

So, for $21.95 a month, you could get all your local TV and a few shopping networks plus all your local TV in High Def.

Now, if you need a converter box, they will rent you one for $9.95/month. If you don't need it then fine. No Charge. That is an equipment rental.

Hmmm... You will need a couple of Cable Cards for your Tivo though. That will cost you $1.91/month.

The argument that HDTV costs $5.00 per month is something they made up. Look at all the package channel line ups. It's included. You just need equipment to tune it.

Anyone paying more than $1.91/month for their Comcast cablecards OR paying extra for HDTV needs to contact Comcast and get their money back.

May I also suggest being polite about it. I even explained to the Supervisor that although it's been a year and three phone calls, I'm not frustrated. I realize that HDTV, TIVO's and CableCards are new to everyone and it will take some time to get it all sorted out.

He thanked me for my patience.

[jlb]

It's worse than that. I was at Best Buy and I overheard a MANAGER tell a woman buying an HDTV for her husband that she would need some form of cable box to be able to receive HD. Granted, it is possible it was an LCD without a ATSC/QAM tuner built in (how many still exist anyway), but there was no noticable knowledge that if she chose the right TV, she could get HD (local) for free.

I am very excited to be getting a Vizio LCD come holiday time. I only pay $10/mon to Comcast for my "lifeline" service. I'll only need to add $2.50/mo for cablecards. Now, if I am lucky and my local office has M cards, then it would be free (the first card is free followed by $2.50).

Can't wait to watch and record (if TiVoHD is purchased by then) the Superbowl in HD!!!!

[don5438]

Am I right that with a Series 3 HDTV Tivo, I need 2 cards, whether multi or single, to get the TIVO to work properly? Comcast coming on Tuesday and I want to be sure they bring all that they need.

Thanks

[TheBar1]

You are right, don5438, Of the newer TiVo models, only the TiVO HD can use one multi-stream cablecard for dual tuner service.

Good luck!

[sjn4138]

You are right, don5438, Of the newer TiVo models, only the TiVO HD can use one multi-stream cablecard for dual tuner service.

Good luck!

Just checking: if I were to put just one Cable Card into a Series 3, would it be able to record digital/HD on one tuner and just basic on the other? Or would I only have one functioning tuner, period? I've actually got two Series 3 boxes, and was hoping to get by with just two cards.....

Thanks

[CrispyCritter]

Just checking: if I were to put just one Cable Card into a Series 3, would it be able to record digital/HD on one tuner and just basic on the other? Or would I only have one functioning tuner, period? I've actually got two Series 3 boxes, and was hoping to get by with just two cards.....One functioning tuner period. (People have gotten the TiVo into states where it is still using both tuners with only one cablecard, but it means lots of missed recordings as the scheduler tries to use the non-cablecard tuner for a cable HD show).

[cwise]

I am coming back to TIVO after 3 years of dealing with Comcast DVR. I got confused about one thing during my research. When you mention the new Series 3 HD TiVo, that only needs one mutlistream cablecard, you are talking about the $299 one that TiVo is selling? The only series 3 that has to have 2 cards (no matter if single or multi) is the more expensive one?

I think my confusion has come for me skim reading the forum. I went to Best Buy thinking that the Series 3 needed 2 cards while the cheaper box TiVo HD box only needed 1 m-card because it was a Series 2 box. Imagined my confusion when I found out that both boxes are Series 3. So model # TCD652160 only needs one m-card.

[pl1]

I am coming back to TIVO after 3 years of dealing with Comcast DVR. I got confused about one thing during my research. When you mention the new Series 3 HD TiVo, that only needs one mutlistream cablecard, you are talking about the $299 one that TiVo is selling? The only series 3 that has to have 2 cards (no matter if single or multi) is the more expensive one? Correct. The TiVO HD for $299 only requires one Multi-tuner card but can use two S-Cards. The more expensive Series 3 requires two cableCARDS. Either 2 S-Cards, 2 M-Cards, or any combination.

[tamooreindy]

Correct. The TiVO HD for $299 only requires one Multi-tuner card but can use two S-Cards. The more expensive Series 3 requires two cableCARDS. Either 2 S-Cards, 2 M-Cards, or any combination.
I don't think this is any longer correct. I just received a new Tivo HD Series 3 yesterday. The installer instructions (to hand to the installer) say that it can use one M card for two tuners. It is definitely a Series 3.

[aaronwt]

Series 3 is used by people to designate the more expensive version with the OLED screen. Even though the TiVoHD is technically a series 3, people just call that a TiVoHD.
What people call a Series3(OLED screen) can only accept single stream cards(it can actually use M cards but only use it in single stream mode so you would still need two cards)

[pl1]

I don't think this is any longer correct. I just received a new Tivo HD Series 3 yesterday. The installer instructions (to hand to the installer) say that it can use one M card for two tuners. It is definitely a Series 3.The THD has no OLED display on the front panel and it does not have the glow remote. That is the cheaper $299 version. It only requires one M-Card.

https://www3.tivo.com/store/boxes.do

TiVo® HD DVR $299.99

The ultimate HDTV DVR—all-in-one cable box replacement
Works with basic cable or digital cable using CableCARDs
Control Cable TV with pause, rewind, fast-forward slow-mo
Record 20 hours in HD (or up to 180 hours in SD)
Record two shows at once in HD*
Easily expand your storage capacity ‡


TiVo® Series3™ HD DVR $599.99

World's only THX-certified DVR
Control cable TV with pause, rewind, fast-forward slo-mo
Record 32 hours in HD (or up to 300 hours in SD)
Record two shows at once in HD*
Easily expand your storage capacity ‡
Premium backlit, programmable TiVo® Glo remote

[cramer]

An installation FAQ that doesn't even mention "firmware update"? Or does that need it's own sticky?

Tivo's "The CableCARD is Getting a Firmware Update (http://tivosupport2.instancy.com/TivoCollection/8b5437a8-0a4a-49ec-8a1f-8787455bdf26/ins_content.html)"; bottom line (literally):
If the process takes more than 40 minutes, or the update stops and then restarts, the firmware update failed and the CableCARD is unusable. If the installer is not there, you will need to contact your cable provider to get a replacement CableCARD installed and activated. The Tivo (TivoHD at least) will timeout after an hour, at which point the update will be attempted again. From what I've seen and read elsewhere, Tivo's information is spot on. (I have a CC that's been looping for hours. Someone else reported waiting 24hrs and it never working.)

It shouldn't take long if it's actually going to work. The firmware file(s) aren't that big... at 1544Kbps (OOB speed) up to 38.9Mbps (QAM256), it should take seconds to transfer and minutes to flash. The longest wait will be for the head end of the transmission loop.

[philhu]

I just had 2 TivoHD get cable cards. M-cards.

The installer was here all of 15 minutes. The cards are starting to show up at Comcast. This guy only had my cablecard installs and didnt want to do 4 s-cards, so he 'stole' 2 m-cards from inventory. He says they are hoarding them right now here in Boston as they do not have that many.

The cablecard was brandnew, in the boxes, and had the latest firmware, no fw upgrade occurred.

That in itself, saves me $2.75 X 2 a month or $5.50!!! I only pay for 2 cards, not 4

The m-card seems to work just fine. The interesting thing is it has an extra screen, called network. It is disabled but it looks like a way to get 2-way communications from tivo to comcast, current not used.

The picture is great. HD is superb.

Tivo mentioned somewhere a dongle 'soon' to do the 2 way when it is available, that would be cool.

Also, and this is a surprise. I kept the comcast dvr to get on demand. I noticed that the dvr rental went to HALF marked 'Tivo Leads' on the work order sheet.

Now, I wonder if I upgrade that box to tivo software, just becoming available, whether it can MRV like my 2 TivoHD units.

[cramer]

The interesting thing is it has an extra screen, called network. It is disabled but it looks like a way to get 2-way communications from tivo to comcast, current not used.Interesting. The cablecard is supposed to be able to handle the DOCSIS protocol side of the DSG (Digital Setup Gateway) using the host's RF modulator -- which the tivo doesn't have. On the SA card I've looked at, the network information shows up within the diag screen.

Now, I wonder if I upgrade that box to tivo software, just becoming available, whether it can MRV like my 2 TivoHD units.Yes, it will have multi-room viewing, but it's not exactly like Tivo. Tivo transfer content to the local drive before playback -- the playback tivo has to download the entire thing first. The moto stb's live stream content.

[jlb]

I just had 2 TivoHD get cable cards. M-cards.

The installer was here all of 15 minutes. The cards are starting to show up at Comcast. This guy only had my cablecard installs and didnt want to do 4 s-cards, so he 'stole' 2 m-cards from inventory. He says they are hoarding them right now here in Boston as they do not have that many.

The cablecard was brandnew, in the boxes, and had the latest firmware, no fw upgrade occurred.

That in itself, saves me $2.75 X 2 a month or $5.50!!! I only pay for 2 cards, not 4

The m-card seems to work just fine. The interesting thing is it has an extra screen, called network. It is disabled but it looks like a way to get 2-way communications from tivo to comcast, current not used.

The picture is great. HD is superb.

Tivo mentioned somewhere a dongle 'soon' to do the 2 way when it is available, that would be cool.

Also, and this is a surprise. I kept the comcast dvr to get on demand. I noticed that the dvr rental went to HALF marked 'Tivo Leads' on the work order sheet.

Now, I wonder if I upgrade that box to tivo software, just becoming available, whether it can MRV like my 2 TivoHD units.

Phil,

Any specific things you said when you made your appointment related to the M-Cards?

At my local office in Newburyport, they say they don't have M-Cards, but I don't buy that. Do all the greater Boston Comcast outlets source their cards from one inventory location?

I would love an M card, but I will be ok with two S cards......

[mrlajoie]

I just finished with the Comcast TiVo Beta here in New Hampshire and according to everything I have seen so far there is NO networking support on this unit. Perhaps it wasn't activated for the Beta, but I would think that was something they would want us to work on.
The Comcast TiVo has MOST of the functionality of the TiVo HD unit and the menus are setup ALMOST the same way. For people who want/need to retain VOD and appreciate the TiVo interface it is a good choice.

[aidtopia]

Is it possible that a mistake made at the dispatch end would require replacing the physical CableCard? After four techs and two phone calls, Comcast now claims that, because they made a typo early on, my card cannot be properly paired or authorized. They want me to take time off work, bring the card into a service center and exchange it for a new one and then start all over. This sounds fishy to me. Shouldn't they be able to completely reinitialize the card?

[kunikos]

Is it possible that a mistake made at the dispatch end would require replacing the physical CableCard? After four techs and two phone calls, Comcast now claims that, because they made a typo early on, my card cannot be properly paired or authorized. They want me to take time off work, bring the card into a service center and exchange it for a new one and then start all over. This sounds fishy to me. Shouldn't they be able to completely reinitialize the card?

Why wouldn't they just truck roll a tech out to exchange and install the card for you? I have yet to hear any CSR ask me to bring anything into a service center.

Anyway, if they are willing to exchange the card at the service center that's all fine and dandy but if they won't pair, validate or activate it over the phone then it's useless.

[david4788]

Is it possible that a mistake made at the dispatch end would require replacing the physical CableCard? After four techs and two phone calls, Comcast now claims that, because they made a typo early on, my card cannot be properly paired or authorized. They want me to take time off work, bring the card into a service center and exchange it for a new one and then start all over. This sounds fishy to me. Shouldn't they be able to completely reinitialize the card?

The first part about the card being entered incorrectly is on par with what I have seen and expereinced. The second part about you having to bring the card in is hogwash, unless you picked it up there to begin with.

[dwit]

I have a Tivo HD with a Comcast(Atlanta, GA) Motorola M-Card which was successfully installed(first try by tech) 3 weeks ago. I have the digital starter package, no premium channels.

I decided to give Comcast voip a try and in the process, I will be given an upgraded Digital Preferred package with HBO. They will be here next week to install the phone service.

I figure the tech and I were lucky the first time and am wary that if we have to go through the cable card installation procedure again, things may get fouled up.

Question: Will the cable card need to be reconfigured and basically taken through the process similar to the original cable card installation or will I just be able to tune the additional digital channels and HBO?

[drhankz]

Question: Will the cable card need to be reconfigured and basically taken through the process similar to the original cable card installation or will I just be able to tune the additional digital channels and HBO?

The Premium Channel Upgrade will be 100% Transparent
to you. The Encryption Keys for those channels will be sent
to your "M" Card and the channels will magically appear.

[dwit]

The Premium Channel Upgrade will be 100% Transparent
to you. The Encryption Keys for those channels will be sent
to your "M" Card and the channels will magically appear.

Thank you. I certainly hope that is so. I guess I'll find out next week(Feb.5).

Thanks again.

[drhankz]

Thank you. I certainly hope that is so. I guess I'll find out next week(Feb.5).

Thanks again.

I am having my 6th "M" card installed today..

I have been there and done that as they say :p

[guava]

Currently, the software in the original Series 3 box does not support the multistream capabilities of the MCard, so you will need two CableCARDs, either SCard or MCard, to have full support.
-from FAQ


-This may be wrong. I talked to support who said that this is harware not software. The person I talked to said there is only one tuner per cardslot.

Thanks

[dwit]

The Premium Channel Upgrade will be 100% Transparent
to you. The Encryption Keys for those channels will be sent
to your "M" Card and the channels will magically appear.

10:40am. No additional digital channels yet. Additional digital channels should have begun today. I guess around noon I'll try a restart. If that doesn't work, I guess I'll have to call Comcast.

I know I can just wait and ask the tech-and maybe I will-but I don't expect much help in that matter from her/him.

Maybe I'll try messing with the cable card settings, but don't want to screw up what I already have.

[drhankz]

10:40am. No additional digital channels yet. Additional digital channels should have begun today. I guess around noon I'll try a restart. If that doesn't work, I guess I'll have to call Comcast.

I know I can just wait and ask the tech-and maybe I will-but I don't expect much help in that matter from her/him.

Maybe I'll try messing with the cable card settings, but don't want to screw up what I already have.

It is possible Comcast is ASLEEP at the Switch.

Someone at the NOC [Network Operations Center] does
need to do some data entry to make it happen. Then it
probably needs to be manually pushed out to your card.
Therefore - two manual operations from Comcast.

[dwit]

It is possible Comcast is ASLEEP at the Switch.

Someone at the NOC [Network Operations Center] does
need to do some data entry to make it happen. Then it
probably needs to be manually pushed out to your card.
Therefore - two manual operations from Comcast.

Thanks.

Just spoke with Comcast and was told that since this was ordered as a bundle with the telephone service, when the tech communicates that the work order is complete(2-5 appointment today), new channels will be activated.

Will just have to wait until then.

[drhankz]

new channels will be activated.

Will just have to wait until then.

MAKES Complete sense to me.

That is how they operate.

[dwit]

MAKES Complete sense to me.

That is how they operate.

All is well. Everything is working as you explained.

Thanks again.

[drhankz]

All is well. Everything is working as you explained.

Thanks again.

Congratulations - I was WAITING for your Feedback.

Time to Celebrate http://www.rx8web.com/smilies/bouncy.gif

[dsa1971]

I have two Tivo HD boxes and FIOS TV. I ordered 4 Single Stream Cable Cards from Verizon on Monday. Verizon Rep said they would mail them to me and it would take 3-5 days. Friday I received a phone call to confirm my appointment for an installer to come out on Saturday with a window of 8am to 5pm. This was news to me and a 9 hour window is riduculous. The installer arrived at 4:20pm. He had never installed a cablecard in any device before. He did not know anything about tivo. He called a co-worker for help which was of minor help. I knew more about how to set things up than he did. He did add an attenuator to one of my cable lines. Currently, my HDTV seems to be functioning with both cablecards. My other tube TV is having some issues. The cablecard in slot 2 seemed to be having some problems. After removing it Tivo seems to be working better. I may do some more diagnostics with it later. For now, I will stick with the one cablecard. I can't believe how difficult the install was and how sensitive the cablecards setup seem to be.

[Thanatos Z06]

CableCard self install TivoHD with Comcast service ... not all channels viewable ...
It took 4 calls and a quick look at the Tivo support page for troubleshooting this issue, but I finally got things working.
The issue seems to be that most Comcast phone support technicians DO NOT have the authority to send the right signal to the Cable Card. Most of them dismissed me with a simple "we resent the signal", however, they CAN NOT send the proper signal!
In Messages & Settings --> Settings --> Remote, CableCard, & Devices --> CableCard Decoder --> Configure CableCard 1 (Multi-Stream) --> CableCARD Menu --> Conditional Access in the mid section of this screen is an "AUTH" code. If you have a multi-stream card and they sent the wrong signal (default) it will read "MP" here and should read "S".
YOU MUST INFORM THEM OF THIS SO THE "LEAD" WILL SEND THE CORRECT SIGNAL.
Check the "Cannot View Encrypted Channels" portion of the Tivo FAQ for more info:
http://tivosupport2.instancy.com/LaunchContent.aspx?cid=f8f40dc6-5fb6-4ed8-ac41-d8cd0d5c0824&anchor=undefined
I hope this saves other people from the hours of frustration I went through!
Regards

[Thanatos Z06]

In my previous post I had info regarding my troubles getting TivoHD and Comcast CableCARD (multi-stream) functioning.
As I read through some of this thread I can see that there are numerous issues. I thought I should add some of my observations and revelations the Comcast tech on my last call shared with me.

Until recently Comcast did not allow customers/users to install CableCARDs themselves. There is a concern about 'damaging' the cards with the wrong setup. My final call revealed that MOST of the phone support personnel HAVE NOT been trained for CableCARD support and are NOT familiar with the TIVO hardware. Additionally, only the "lead" support person can send the PROPER signal to the CableCARD to set it up properly (for multi-stream cards).
The support tech I spoke with admitted that she had not received training and that the 4 hour class had not yet been scheduled.

I bring all of this up to warn readers of this thread that they should not accept the simple "we are resetting the card" info from the support tech and should MAKE SURE to have the "lead" send the signal as this "advanced setting" is not availble to the standard phone techs. Since they can't send the proper signal, your problem will NOT be solved.

Again, I must point out that I was able to find the appropriate info/codes to tell the tech (who told her "lead") at the Tivo support page:
http://tivosupport2.instancy.com/LaunchContent.aspx?cid=f8f40dc6-5fb6-4ed8-ac41-d8cd0d5c0824&anchor=undefined

Best of luck to you all ... next step for me is to 'enhance' the storage of my TivoHD! ;)

[Kracko]

I am so frustrated with TWC right now.

I called to say I had a Tivo HD. The operator said to go to a local store and pick up two cable cards to activate it.

I went and picked them up.

Today I tried to install them and while I get 2-13 and the HD equivalents, I can receive no other channels.

I called and was practically scolded for picking up the cable cards. Now EVERY operator I call tells me I have to have a tech come out on Wednesday to install them. I have explained that they are already installed but that doesn't matter...they still want to send a tech.

I know it's only 3 days but their incompetence is so frustrating.

[cwoody222]

A friend of mine is having her THIRD installer visit today to try to get working CableCARDs in her TiVoHD.

Isn't there a TiVo phone number she can have handy so the cable installer can talk to TiVo CableCARD experts directly?

NEVERMIND... after 3 visits, her CableCARDs are working now! :)

[musictoo]

A couple of things I found out this past week (TWC)... For an S3 you cannot mix S cards and M cards. The TW installer came without enough of one or the other. Also the person the tech speaks with typically works with the very last layer of the CC setup on their end. I was on my 4th set of cards when They figured out that the cards we were using were not "staged" correctly. His words. Apparently the cards are in a TW database and have information associated with them based on what NOC they are distributed from. Getting that corrected as at least a layer or two above the person the installer was speaking with.

[richsadams]

I am so frustrated with TWC right now.

I called to say I had a Tivo HD. The operator said to go to a local store and pick up two cable cards to activate it.

I went and picked them up.

Today I tried to install them and while I get 2-13 and the HD equivalents, I can receive no other channels.

I called and was practically scolded for picking up the cable cards. Now EVERY operator I call tells me I have to have a tech come out on Wednesday to install them. I have explained that they are already installed but that doesn't matter...they still want to send a tech.

I know it's only 3 days but their incompetence is so frustrating.Dear TWC...left hand, meet right hand. :mad: How frustrating!

It sounds like you have two "S" or single-stream cable cards. (If you have "M" or multi-stream cable cards you need only one.) As indicated on the cable card installation sheet supplied with your TiVo (or from these instructions (http://tivosupport2.instancy.com/LaunchContent.aspx?CID=07e4e622-2e6a-49c7-9885-68fcba4b991a)) you not only need to insert your cable cards but have them activated/initialized. That entails calling TWC and reading them the appropriate numbers from the cable card menu setup screen. Once that's done they will activate them and you'll be able to see all of your subscribed channels.

Be sure to follow the directions carefully...installing and activating slot one first and then slot two. (Or in the case of a single "M" cable card, slot one.)

You could try calling them again to do that but if they continue to give you grief, it might be best to let them do it. Good luck and let us know how it goes. :up:

[Kracko]

Well the installer came by yesterday and installed the one M card I had, successfully. I was actually surprised. I'll be returning that POS Motorola box and the second cable card to the nearby office. Good riddance.

[richsadams]

Well the installer came by yesterday and installed the one M card I had, successfully. I was actually surprised. I'll be returning that POS Motorola box and the second cable card to the nearby office. Good riddance.And now you can relax. :) Maybe watch some TV! ;)

[bsporl]

I have an S3 and two cable cards. For some strange reason the 1st card matches my cable subscription (expanded-basic) and the 2nd card sees all channels, including the premiums.

Is there a way to tell the S3 to record premiums on the 2nd card and all other stuff on the 1st card?

[ah30k]

I have an S3 and two cable cards. For some strange reason the 1st card matches my cable subscription (expanded-basic) and the 2nd card sees all channels, including the premiums.

Is there a way to tell the S3 to record premiums on the 2nd card and all other stuff on the 1st card?No.

[Enforcer]

Wanted to give my two cents here. Im in San Antonio and use TWC. When I called to make an appt to get my cable cards installed they told me it was gonna cost $52 for the truck roll. I was kinda mad about this but hey, what are you gonna do? So that night i took the TWC dvr's back and the nice person at the TWC store told me that the TWC store on 410 and Blanco will give me a cable card for installation. No need for a truck roll. So, the next morning i went there and sure enough, they gave me an M card. I took that baby home, installed it in the TivoHD and I received partial success. I could get the local HD tier, but none of the other HD channels. I must say, the TWC rep on the phone was awesome. He insisted on staying on the phone the entire time during my CC install. We were on the phone for about 45 minutes. After he tried several things and talked to several people, I still wasnt getting anything other than the local HD. Now I know about SDV in San Antonio, but there were still a few HD channels that were black. After he tried everything he knew, he made a truck roll appointment. I had read all the Tivo faq's and I tried to tell him it was billing/acct issue, but that didnt seem to help. About 2 hours after hanging up, another really nice guy from TWC called and asked me about the situation. I explained to him the problem and he said he recognized the problem. The CC wasnt authorized properly to see those other HD channels. He did his thing and bam. Im watching HD channels (well, the non-sdv ones anyway).

So if you live in San Antonio, you can pick up the cards and do the install. And there shoudnt be a need for a truck roll.

Love Tivo, its my first and I can't understand why it took me so many years to get it.

[richsadams]

Wanted to give my two cents here. <snip>
Love Tivo, its my first and I can't understand why it took me so many years to get it.Thanks much for the post! :up:

It continues to amaze me that cableco's are so adamant about a truck roll for CC installations and invariably when the tech arrives it will be his or her first time doing anything like that. And even then they'll try to ignore the instruction sheet and do it "their way" until it doesn't work and then they'll try it "our" way. :rolleyes:

Enjoy! :)

[michael new]

I seem to be having this issue 11. I have my CableCARD(s) installed, but some of the channels I'm supposed to get are grey myself Im wondering will running Guided Setup again make any differance and will it do anything to the card and make me have to pair it again? Will pairing be as difficult as the first time? Meaning if I need to call Comcast again to let them know Im missing channels will I need to go thru the whole process again or is it just a matter of them sending the new signal and it will work?

[richsadams]

Reports are all over the board, but many people have been successful with calling their cableco and having them re-pair or "re-hit" their cable cards. It seems to all depend on the company, the day and if the planets are aligned.

It's certainly worth a try. Re-running guided setup afterward may or may not be needed...it depends on what channels TiVo is set up to receive. If they haven't changed, you shouldn't have to do anything else.

It looks like you have a TiVo HD. If they have to do a truck roll and you have two "S" cards you might see if they can bring an "M" (multistream) card...one less failure point. Actually, have them bring several of whatever they have as there are numerous reports of techs going through as many as a half-dozen before they found one that worked.

[TheLongshot]

Well, my CC install with Cox was mostly a cluster. I won't get into the CSR issues (three times I was told the service guys were going to show up, they were wrong), but the guys were here for over two hours trying to get two different M-Cards to work, but all I was getting were the analog channels and the HD locals. They finally gave up and installed two S-Cards and that went smoothly.

Course, the guy said that I probably need to exchange it for an M-Card eventually. It sounds like they are trying really hard to phase out S-Cards.

Jason

[richsadams]

Well, my CC install with Cox was mostly a cluster. I won't get into the CSR issues (three times I was told the service guys were going to show up, they were wrong), but the guys were here for over two hours trying to get two different M-Cards to work, but all I was getting were the analog channels and the HD locals. They finally gave up and installed two S-Cards and that went smoothly.

Course, the guy said that I probably need to exchange it for an M-Card eventually. It sounds like they are trying really hard to phase out S-Cards.

JasonWelcome to the forum...too bad it's under such frustrating circumstances! :mad: I'm going to ask a dumb question, but do you have a TiVo HD or the "original" TiVo Series3? Since this thread is the "TiVo Series3 HDTV DVRs > CableCARD installation FAQ" I was just wondering if there was some confusion. The TiVo Series3's require two "S" or two "M" cable cards. However the TiVo HD can use 1 "M" card or two "S" cards for dual tuner capability. That said, I'm pretty sure you/they were trying the right setup for your TiVo, but you never know sometimes.

We were lucky enough to have working ("M" and "S") cable cards installed the very first try on our Series3 and TiVo HD. However there are numerous reports on this forum and many others of techs going through as many as a dozen cable cards before finding one or two that work.

Glad to hear that things are finally good though. :up:

[TheLongshot]

Welcome to the forum...too bad it's under such frustrating circumstances! :mad: I'm going to ask a dumb question, but do you have a TiVo HD or the "original" TiVo Series3? Since this thread is the "TiVo Series3 HDTV DVRs > CableCARD installation FAQ" I was just wondering if there was some confusion. The TiVo Series3's require two "S" or two "M" cable cards. However the TiVo HD can use 1 "M" card or two "S" cards for dual tuner capability. That said, I'm pretty sure you/they were trying the right setup for your TiVo, but you never know sometimes.

Sorry, it was a TivoHD.

They seemed to have pretty decent experience in installing cards. They were telling me that they've been getting a lot of requests for CableCards in the past few months. I'm guessing from all the deals on Tivos lately.

And yes, everything is working fine now. I've actually been on the forum for a few weeks now, but this was the first time I actually have had something to post.

Jason

[tetranz]

Hi all

I've read through this thread and hope this is the right place for this question.

My basic question is: Does the Tivo need to be activated and connected to the internet or phone for the installer to be able to do his thing?

I just bought a new Tivo Series3 from Amazon for a new house and new Comcast service. Comcast is coming the day after tomorrow. I've just purchased a year of Tivo service but haven't even unpacked the Tivo yet.

The house has had Comcast before but satellite more recently and there needs to be some rewiring to get the cable to where the Tivo and TV is.

I'm also getting broadband internet from Comcast but I'm getting the self installation kit (which they said the installer is bringing) so I won't have internet when the installer is there. I wouldn't expect him to wait around while I mess about getting my router etc going so ... he will be attempting to setup 2 cable cards on a Tivo S3 which has never been connected to the internet and will not have an internet connection available at the time. Is this a problem? That might be a silly question :)

I guess I could hook it up tomorrow here in the old house and at least get the Tivo online to update firmware and activate or whatever it needs to do. I could try it with TV from the antenna. Alternatively, I guess I could connect it to the phone line temporarily at the new place. My plan was to get a wireless network going later that day after the installer has left.

Any advice would be appreciated. I'm in New Hampshire. I only just read here about the Comcast Tivo which may have been a possibility if I'd known about it.

Thanks
Ross

[guitarded]

just remember everyone....cable company know nothing about cable cards! NOTHING!

[richsadams]

Hi all

I've read through this thread and hope this is the right place for this question.

My basic question is: Does the Tivo need to be activated and connected to the internet or phone for the installer to be able to do his thing? RossHi Ross and welcome to the forum. :up:

The best thing to do is to get your new TiVo activated prior to the cable card installation. It'll need to be done and that will save some waiting around time for the cableco tech.

You can use a phone line to activate it no problem. If you have cable or an antenna you can run guided setup. You'll need to run it again after the cable cards are installed anyway. Doing everything using a phone line will take a bit longer is all. TiVo only downloads a few days of programming initially and it will likely download an update in the next few days. Over the next few days it will download all of the program guide. It will be a bit sluggish for the first da or two while it indexes the info and then things will be normal. Everything is automatic so there's nothing to do or worry about.

Once it's been activated simply give the cableco tech the cable card installation sheet. Contrary to some poor experiences quite a few cable techs do know what they're doing. They may need to be reminded that they need to install slot one FIRST and pair it, then the cable card in slot two. Some may try to do both at once which won't work is all. Our most recent Comcast installer had only installed two cable cards previously and never in a TiVo but with a little encouragement he did just fine. The whole thing took about an hour with most of his time spent waiting on hold while they paired the cable cards at their HQ.

After you get your broadband up and running it's a very simple matter to go into TiVo's setup and change the settings from the phone line to broadband.

Best of luck and enjoy your new digs!

[richsadams]

just remember everyone....cable company know nothing about cable cards! NOTHING!I've read a number of your posts and they are...how do I say this gently...well, mostly erroneous or flat out wrong. As a "newbie" here I know you mean well, but giving out poor or bad advice isn't helpful and may complicate other's situations. Take the time to learn about the subject matter before jumping in and your credibility will grow. ;)

[cableguy763]

just remember everyone....cable company know nothing about cable cards! NOTHING!
I beg to differ. You know nothing about grammar

[aaronwt]

just remember everyone....cable company know nothing about cable cards! NOTHING!

What cable company? FIOS and Comcast here has done rather well with the cable cards I've had installed. Epecially the last install from Comcast. They installed both CC in a TiVoHD at the same time and the tech was out of here lickety split with everything working perfectly. If they didn't know anything about cable cards then they wouldn't have been able to install them.

[tetranz]

Thanks Rich. I take it over today and get it going with the phone and antenna.

[richsadams]

Thanks Rich. I take it over today and get it going with the phone and antenna.Sounds good. All should go well. Keep us posted. :up:

[tetranz]

Sounds good. All should go well. Keep us posted. :up:

Well ... we haven't quite archived success yet. Unfortunately there is very poor cell phone coverage here. The installer's Nextel didn't work at all so I let him use my Verizon. After waiting on hold for about 30 minutes he said they "almost had it configured" but then the signal dropped out. Then he tried the wire phone and had to wait another 30 minutes or so. We went through guided setup again and got to the point where the Tivo needed to connect to the phone which wasn't going to work because he wanted to stay on the line. At that point he said everything was done at the Comcast end so I said I'd try it again. He'd been here about three hours and we both needed to leave.

I now have the internet setup. Self install went smoothly and I have wireless going so I can use that instead of the phone. But ... I don't think the cable cards are setup properly. We're only getting basic cable channels. If I restart the Tivo it always comes up with the "information for installers" screen with host info etc on the cards. I'll try it again today. The installer inserted both cards at the same time before I had a chance to suggest otherwise. I wonder if it's worth me pulling the cards out and going through the steps for installers sheet property where you're supposed to insert one and then repeat steps 4 to 7.

Are there any magic words I should use if I need to call Comcast that might point them in the right direction?

Cheers
Ross

[richsadams]

Well ... we haven't quite archived success yet. <snip>Hi Ross. Boy that sounds frustrating! Yes, you will need to have Comcast "pair" or "hit" your cable cards (or "re-pair" or "re-hit" them).

First, the tech shouldn't have tried to install both cable cards at the same time...it will not work. They have to pair the first card (which mostly involves installing it, and then the tech calling in the numbers on the install screen (http://i27.tinypic.com/i5vjaq.gif)) and then pair the second card the same way. For a Series3 the first cable card goes into slot 1 (the bottom slot), then the second card goes into number 2 (the top slot) as seen here (http://i25.tinypic.com/29q1liq.jpg). On a TiVo HD the first card goes into the slot marked "1" (the right slot) and then the second into the slot marked "2" as seen here (http://i28.tinypic.com/uwyzk.jpg) (or in the case of a multi-stream or "M" card, slot number 1 only for the TiVo HD). Cable card installation instructions can also be found at TiVo.com for the Series3 (http://www.tivo.com/setupandsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_Series3_HD_DVR.html) and the TiVo HD (http://www.tivo.com/setupandsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_HD_DVR.html).

All of this info and more can be found on the first post (http://www.tivocommunity.com/tivo-vb/showthread.php?p=5448376#post5448376) of this sticky of course.

There probably isn't anything you can do at the moment other than getting another appointment. You could try pulling the cards and installing them in the correct order, but it's likely they will have to be re-paired/re-hit. Most Comcast offices won't allow you to pair the cable cards yourself (although, again, it's usually just a matter of reading the numbers on the screen). They usually insist on a truck roll. So best bet is to call them and tell them that you need your cable cards reinstalled. Be sure you give the tech the TiVo installation guideline sheet. If he/she follows each step properly it will be fine.

Nice job on getting the broadband up and running!

Good luck and hang in there...it will work!

[jfh3]

Folks - this is an FAQ, not a discussion forum.

Please try to keep posts on topic.

[dig_duggler]

I suppose this could be a FAQ...

One of my cablecards seems to have lost authorization (series 3). I've tried to get them to reauthorize/rehit/repair it (the SubExpireTime is the day it quit working :( ) but after 4 failed attempts they claim it is the card and they have to do a truck roll. My company doesn't have the best track record with cablecard problems and the answer is always a truck roll. Probably not much different from the incompetence many here face.

My question: Is there any reason to power down the device when replacing a 'bad' card? The reboot procedure is over 5 minutes and can make for some awkward silence :) Or can I just swap the card, have the tech call in the appropriate numbers and wait to see encrypted channels?

[Cherylabq]

I FINALLY got my second TiVo HD Series 3 WORKING. After two TiVos...I kind of see a pattern of why I wasn't getting channels on some of my tuners. It took about four calls this time to finally get someone on the phone who would be patient with my assessment of the situation. So...Here are the SECRETS to hopefully get your TiVo running:

First, make sure Comcast has matched the cablecards to the correct host IDs. You can pull out the cards yourself and write down the cablecard numbers. Then go into the Messages and Settings menu. Select Account & System Information menu. Then, the CableCARD Decoders menu. Select Configure CableCARD 1 and then CableCARD Menu. Look for the Host ID Screen (the name is different for Multistream and Singlestream Scientific Atlanta cards). Write down the Host ID number for CableCARD 1 (with the number on the card). Do the same for CableCARD 2. The numbers can get screwed up when the Comcast Rep enters them. If this fails to get your channels working...

Make SURE the Hierarchy of your Comcast equipment is listed correctly on your account. I will try to order this in layman's terms from what I wrote down after I convinced my Comcast Rep to check the equipment order:

Comcast Hierarchy

1. HD DVRs must be listed FIRST!!
2. Non HD DVR boxes next
3. HD cableboxes (without a DVR)
4. Digital Converter (which she said were regular cable boxes)
5. Modem (for internet access)
6. Phone service (I think it was an EMTA for those getting Comcast phone service)
7. Cablecards

If you are still missing channels on one or more of your tuners, make sure the TiVo rate is linked to your account (I'm not sure how they do this, I just know not having it messed up my first TiVo HD Series 3).

I hope this helps everyone!

A working TiVo HD Series 3 rocks!

[netringer]

Dunno if this is where to post it....but I have two M CableCARDs working in my old Series 3 HD Tivo on Comcast Waukegan (far north of Chicago.) This when I was very, very wary of surviving another battle with clueless employees at Comcast.

The installer was given only one card and says that's all they ever get. When he saw I'd need two he had to drive to get the second from another tech.

So after the cable was made live, and my house was prewired in the first place...

I had two sessions of get the card serial number, wait 30 minutes for the one guy who knows how they work at Comcast to call, with the run for the second card in between. Each time he had to "hit it again" for me to see premium channels.

By following the info here an the TiVo FAQ I ended up with three long trips through guided install (which makes no sense for the second card).

I was panicked at first that the Series 3 didn't work with the M card. Reading here and at Tivo I found that's not true.

My scheduled 8-10 install window ran until 2:00PM.

The tech was good. He rang my doorbell at like 8:20 as I was hanging up the phone with his boss telling me he was a mile away. I could see why he hates CableCARDs, but it would have gone a lot better if they had listened to me and given him TWO CableCARDs. I can imagine what would happen if he had a busy upscale customer looking over his shoulder screaming he didn't know what he was doing. (He did.)

I transfered all of Season Passes from my HD DTivo. The bad news: This morning the Series 3 was dead and locked up. I had to power cycle it. I'll accept if it had a brain hemorrhages at the end of a busy day, but I hope it's more reliable than that.

I like finally really getting channels in HD. +

Oh. One issue. The TiVo doesn't have programming for WTTW-DT. It shows "To be announced." So my Season Pass for Newshour, and I assume other PBS shows, doesn't work. What does it take for the guide data to get fixed? :confused:

Because mine is already telling me it'll be out of space by the weekend, with the info in the other FAQ, I just ordered a 1TB external hard drive setup with a Hitachi drive.

I'll be cancelling DirecTV in a day or two. :p

[thilt]

I have an M card and an S card installed in a Series 3. I am a Charter customer. I finally now receive all channels fine (including HBO, Starz and Showtime) except one. It's a Nickelodeon teen channel called THE N (104 in my area). When I tune to it, I get video for a tenth of a second then the gray and black "Call your cable company " screen. On the Conditional Access screens, it appears that neither card has been validated. Questions:

1. Does it make sense that I would get all the premium channels except one in this scenario? (i.e. is lack of "validation" my problem?)

2. A CSR last night told me validation required a tech visit. I've had 4 tech visits and 6 cards installed in the last two weeks to get me this far. I'm inclined not to schedule another visit for a channel I won't watch much of anyway. Shouldn't I be able to "validate" by phone and, if so, can anyone help me with some buzzwords or phrases to use with the CSR to get this accomplished?

Thanks.

[husky55]

I suppose this could be a FAQ...

One of my cablecards seems to have lost authorization (series 3). I've tried to get them to reauthorize/rehit/repair it (the SubExpireTime is the day it quit working :( ) but after 4 failed attempts they claim it is the card and they have to do a truck roll. My company doesn't have the best track record with cablecard problems and the answer is always a truck roll. Probably not much different from the incompetence many here face.

My question: Is there any reason to power down the device when replacing a 'bad' card? The reboot procedure is over 5 minutes and can make for some awkward silence :) Or can I just swap the card, have the tech call in the appropriate numbers and wait to see encrypted channels?

The reboot can take 5 min or longer, much longer depending on what you have on your HD or HDs. That makes your question even more relevant.

You do not need to reboot when you swap out the cable cards. But you have to reboot after the tech has done with his pairing and authorization of the card. And then do a guide setup again since your channel configuration has changed.

[snaveca]

I'm a Comcast customer in the SF Bay Area, just got a TivoHD.

I'm now on my 4th cable card install try (Mcard). The first three generated an error code of 161-38.

Question: Does the Host ID change when you swap out the cable card? My Host ID has remained the same, although the Data ID is different each time a new cable card is inserted.

The Comcast phone rep told me the problem is with my Tivo and there's nothing wrong with the CCs.

I'm skeptical.

[drhankz]

I'm a Comcast customer in the SF Bay Area, just got a TivoHD.

I'm now on my 4th cable card install try (Mcard). The first three generated an error code of 161-38.

Question: Does the Host ID change when you swap out the cable card? My Host ID has remained the same, although the Data ID is different each time a new cable card is inserted.

The Comcast phone rep told me the problem is with my Tivo and there's nothing wrong with the CCs.

I'm skeptical.

Your Comcast Cable guy could be very right. That error code
if from TiVo - not the M-Card.

Check with TiVo Tech Support - they answer the phone.

[snaveca]

Your Comcast Cable guy could be very right. That error code
if from TiVo - not the M-Card.

Check with TiVo Tech Support - they answer the phone.

I talked to Tivo and they told me the Host ID stays the same regardless of switching out the CC.

So I'm off to do battle with Comcast.

[drhankz]

I talked to Tivo and they told me the Host ID stays the same regardless of switching out the CC.

So I'm off to do battle with Comcast.

TiVo should know - but one thing I know with my 5
other DVRs - NOT TiVo - Everytime a Cablecard is
removed and even inserted back into the same DVR
30 seconds later - THE PAIRING INFO CHANGES and
Comcast needs to do it all over again.

[stewc]

I'm a Comcast customer in the SF Bay Area, just got a TivoHD.

I'm now on my 4th cable card install try (Mcard). The first three generated an error code of 161-38.


This may sound odd, but if you get the card paired and authorized and this error code is your remaining issue, have you tried just letting it "bake" for 24 hrs? I saw this code on my THD during card install and first 12 or so hours afterwards, but I get all my channels so I let it alone and haven't seen that code again. In other threads, others have reported the same experience.

[snaveca]

This may sound odd, but if you get the card paired and authorized and this error code is your remaining issue, have you tried just letting it "bake" for 24 hrs? I saw this code on my THD during card install and first 12 or so hours afterwards, but I get all my channels so I let it alone and haven't seen that code again. In other threads, others have reported the same experience.

I'm on the 4th CC now, no error code (yet). With the previous 3 cards, the error code came up before they could even be authorized or paired.

The current CC seems to be receiving info from the headend (EMM count keeps going up) but still isn't "authorized".

The last Comcast rep I spoke with sounded at least somewhat familiar with CCs and corrected the serial number of the card (which was incorrect in their system - no wonder the prior 3 calls produced no results. Ugh.). He resent the (HOPEFULLY) proper signals.

I'm going to let it sit overnight and see if that does any good. If not, I guess I'll spending Sunday on the phone with Comcast.

[bdconn]

I found this on the Tivo help forum:

As TiVo gets busy for downloading a lot of channel info in the setup stage, not while it's running normally, I don't think that could have been causing the case. And the Firmware Upgrade doesn't happen while it's running regularly. It displays a special message on screen and stop doing everything but upgrading firmware. So, this shouldn't be the case either. Moreover, the error of 161-38 indicates that that's caused by CableCARD, not TiVo.
That being said, I am seeing exactly the same symptom - no single hitch after the first day. I am feeling uncomfortable with it but can't complain since no errors :-/

i would seem to indicate that after 24hours the card will settle down and stop giving the error.

[bdconn]

Hopefully a quick question: How should cablecards be physically handled? by that i mean should you hold them in your bare hands without danger of shorting them out. I only ask because the last tech that was at my house to install a CC just carried it in his hand, turning it over and over in his hands like it was a credit card.

[cableguy763]

Hopefully a quick question: How should cablecards be physically handled? by that i mean should you hold them in your bare hands without danger of shorting them out. I only ask because the last tech that was at my house to install a CC just carried it in his hand, turning it over and over in his hands like it was a credit card.
They are not that fragile. Have you ever messed with a pcmcia card? About the same size and feel.

[snaveca]

So after 3 more long calls with Comcast CSRs who were unable to get the CC initialized and paired I finally asked for a truck roll this morning. They were able to schedule one for this afternoon (very unusual!).

Tech showed up, I was a little concerned because he said he hadn't done a Tivo CC install in "a while", but had done quite a few in December.

They couldn't get the last CC I picked up from the Comcast office to work, so he tried one he had picked up at the warehouse that morning and VOILA, it worked like a charm.:up: Took about 10 minutes for the channels to show up, but once they did everything worked perfectly.

His supervisor said that most of the cards customers pick up themselves don't seem to work. They don't know why but it seems to just be that way. The tech said he has had few problems with the cards they get from the warehouse.

He agreed that training on CC Tivo activation/pairing seems to be a low priority for the callcenters.:rolleyes:

But all is sunshine and ponies now because I've got my TIVO back!

Edited to add:
The only thing the installer did that I DIDN'T do was call his dispatch center. I asked him why they didn't just give customers a dedicated number to call instead of making us call the 800 number and deal with often clueless reps, especially since there doesn't seem to be a high volume of Tivo users at the moment (he said they got a flood of Tivo CC installs right around Christmas but haven't had very many since then). He replied with a sheepish grin and a shoulder shrug. Can't really blame him.

Also, just to clarify, the Host ID NEVER changed from cable card to cable card (the Data ID did change). FIVE different cable cards. So if comcast tries to tell you that it should they are wrong.

Also, the installer confirmed that the 161-38 error is a cable card issue, not a Tivo issue.

[fredfisher]

Atlantic broadband in Florida told me they don't send installers for m cards

Atlantic broadband told me to pickup the m card for the TIVO HD and install myself

What are the steps that I have to take to get all the channels

Is it easy to do myself

Thank You

Fred

[richsadams]

Atlantic broadband in Florida told me they don't send installers for m cards

Atlantic broadband told me to pickup the m card for the TIVO HD and install myself

What are the steps that I have to take to get all the channels

Is it easy to do myself

Thank You

FredYour TiVo came with a cable card installation sheet or you can find the instructions here (http://www.tivo.com/setupandsupport/technicalsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_HD_DVR.html). You'll need the cable card activation telephone number from your cable company so you can call in and give them the numbers that they're looking for. That will allow them to "pair" your cable card. (That's usually where people run into trouble as most cable companies don't want anyone but their techs calling in.) Other than that just follow the directions and you should be fine.

Once your cable card is properly set up, just run Guided Setup from the Settings menu and everything should be working.

[gary325]

Can anyone comment on the ability of the Original Series 3 and it's use of CableCards: either s-card OR m-card?
I do recall that the new Tivo HD units do make use of the m-cards (only one needed for both tuners) but the original Series 3 requires 2 s-cards or 2 m-cards to enable both tuners.
Did the Summer Update change this requirement?:confused:

I want to get ready for the Fall! Finally going to go CC + OTA

TWC in Rochester NY, home of the SDV experiment:down:

[Brighton Line]

Series 3 will require two cards, I beleive it is a hardware issue not software.
Tivo has discontinued the Series 3 in favor of the Tivo HD so I don't think you will eveer see the Series 3 using a single card.

[gary325]

Series 3 will require two cards, I beleive it is a hardware issue not software.
Tivo has discontinued the Series 3 in favor of the Tivo HD so I don't think you will ever see the Series 3 using a single card.

TivoPony stated in the forums that it was technically possible, but the feature and investment in time did not justify the R&D. :rolleyes:

So I will have to get the two S or M-cards either way. I was hoping to reduce my already sky-high cable bill a little.

How about one card and continue with OTA HD? Would Tivo know that it would need to record form the CC for those channels that it cannot get from the OTA input? Or would it not record something because it was recording from the CC that which it could get from the OTA input? :confused:

[richsadams]

Not to change your thinking, but have you checked to see how much 2 CC's cost? Our first one is free and the second one is $1.50/mo. YMMV of course.

[upatoi15]

I've narrowed down my issue as not having the most up to date firmware on my cablecard with my Tivo HD. My cable company seems to give all their boxes firmware updates but the latest I have is from April 2007. Anybody know how to update the firmware??

Lee

[drhankz]

I've narrowed down my issue as not having the most up to date firmware on my cablecard with my Tivo HD. My cable company seems to give all their boxes firmware updates but the latest I have is from April 2007. Anybody know how to update the firmware??

Lee

That is your cable company's problem - not yours.

[deecee]

Your TiVo came with a cable card installation sheet or you can find the instructions here (http://www.tivo.com/setupandsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_HD_DVR.html). You'll need the cable card activation telephone number from your cable company so you can call in and give them the numbers that they're looking for. That will allow them to "pair" your cable card. (That's usually where people run into trouble as most cable companies don't want anyone but their techs calling in.) Other than that just follow the directions and you should be fine.

Once your cable card is properly set up, just run Guided Setup from the Settings menu and everything should be working.

Thanks for the info but the "instructions here" link does not work for me.

[richsadams]

Thanks for the info but the "instructions here" link does not work for me.Thanks for catching that. I've updated the link on my original post (TiVo changes/updates their web pages now and then).

This is the current link to cable card installation instructions for a TiVo HD:

http://www.tivo.com/setupandsupport/technicalsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_HD_DVR.html

[deecee]

Thanks for catching that. I've updated the link on my original post (TiVo changes/updates their web pages now and then).

This is the current link to cable card installation instructions for a TiVo HD:

http://www.tivo.com/setupandsupport/technicalsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_HD_DVR.html

Thanks for the update.

[jmaditto]

TW is coming out tomorrow for my install so these instructions are great to have. :up: Wish me luck!

[richsadams]

TW is coming out tomorrow for my install so these instructions are great to have. :up: Wish me luck!Best of luck...but you shouldn't need it if they follow the directions. If they're installing an "M" card it's very straight forward; install in slot one (http://i29.tinypic.com/uwyzk.jpg) and activate it. If they're installing two "S" cards, gently remind the tech that the slot 1 card needs to be installed and activated/paired first, then the second card in slot 2. Some try to do them both at the same time and that won't work. Let us know how it goes!

[Bierboy]

Not to change your thinking, but have you checked to see how much 2 CC's cost? Our first one is free and the second one is $1.50/mo. YMMV of course.

Mediacom here, and I have two cablecards set to be installed this Friday -- $1.99/month X 2.

[Bierboy]

Thanks for catching that. I've updated the link on my original post (TiVo changes/updates their web pages now and then).

This is the current link to cable card installation instructions for a TiVo HD:

http://www.tivo.com/setupandsupport/technicalsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_HD_DVR.html

If anyone wants instructions for the TiVo S3, they're here. (http://www.tivo.com/setupandsupport/technicalsupport/hdandcablecards/Installing_CableCARDs_in_a_TiVo_Series3_HD_DVR.html)

[jmaditto]

Best of luck...but you shouldn't need it if they follow the directions. If they're installing an "M" card it's very straight forward; install in slot one (http://i29.tinypic.com/uwyzk.jpg) and activate it. If they're installing two "S" cards, gently remind the tech that the slot 1 card needs to be installed and activated/paired first, then the second card in slot 2. Some try to do them both at the same time and that won't work. Let us know how it goes!

They are installing a M card from SA, called it into the office with the CC ID and Host ID....TiVO sees the M card in slot one, they went through the guide setup even though I told them it wasn't necessary, still not decrypting channels...they are calling the office again. They are nice enough anyway.

Another update - trying a different M card with someone on the phone that knows what he is doing. Said something wasn't setup right before. This card is going through a firmware update right now and the last first did not even though they were the same July 2007 date. Fingers crossed...

[jmaditto]

After the techs called the CC Hotline for TWC and they were absolutely no help, they left and said I gave to call CS in the morning. It was soooo funny, the CC Hotline rep told them I needed a converter box to receive Discovery HD. They knew he was clueless so they just told him thanks for your help all is good and hung up. Bottom line, I'm receiving some channels but not others. I'm troubleshooting in diagnostics but could use some help.

The card says it is activated and I have my channel map from the headend. My signal for 845 (Discover Theater HD that is not switched) is 100, tuning status is Success, CableCARD 1 is operating normally, Channel list received is YES, OOB is locked. Seems like everythign should work. Any thoughts before a tech comes back sometime next week?

Thanks

[jmaditto]

Hope this helps someone. I finally found a screenshot on the Tivo site showing my CA Status should be "Ready" and I noticed mine was "Not Staged" Called TWC using a number that only the techs are to use, and she knew exactly what needed to happen. She called the headend to "stage" my card. Unfortunately no one was there but she is escalating my case and she says someone should be able to take care of in the morning from their office and not even bother me. They are going to call me once this is complete. Hopefully this is the answer.

So - Why didn't my two TWC installers know to look at the CA Status to begin with? Also, why didn't Tivo CableCard hotline know this either? Seems like someone would have known. :mad: Anyway, more to come tomorrow.

[richsadams]

Sounds like a SNAFU all around. :mad: Everyone should have known...but as evidenced by the TWC office tech saying that you needed a STB (set top box) to receive any programming...well. :rolleyes:

It sounds like you've solved the problem and hopefully TWC will be able to follow through but good luck and keep us posted! :up:

[jmaditto]

Of course nobody did anything this morning....I'm working with TW Cable Tech support. They tried to "pair" the card and we went through a hard reboot after the completed the pairing on their end with no luck. I could tell they did the pairing as my channel map was missing at first....then it showed up again but still not decrypting channels and the status is "not staged" Nobody seems to know what "not staged" means. Dang it! I was hoping to resolve this before going out of town. More to come as they continue to work with the headend and are calling back to test after they try something else. fingers crossed.

[jmaditto]

they gave up and are sending a tech out Mon. :(

[jmaditto]

What do yo know...TWC actually kept working on their end and resolved my issue. This time they said they paired the card with my device and restaged it. My guess is, given my status was "not staged" since Wed night, they never actually staged my card until now. All is good.

[Bierboy]

Well, so far this isn't going well. Mediacom techs, two of them. Neither have seen an S3 before. Trying to install both cards at the same time. Then they're saying that the cablecards probably won't work unless I have a direct cable connection to the TiVo (w/o any splits). Now they're up the pole behind my house....geesh.

[jmaditto]

break out the guide for a S3 within this thread. You have to coach them through the process on the TiVo side. Now, if you have pairing/staging issues on the cable network side there isn't much you can do but keep trying to find the right person. Good Luck!

[Bierboy]

break out the guide for a S3 within this thread. You have to coach them through the process on the TiVo side. Now, if you have pairing/staging issues on the cable network side there isn't much you can do but keep trying to find the right person. Good Luck!
I showed/gave them the instructions and believe I've convinced them to install one at a time. We'll see, and I'll post updates here. Oh, and they're replacing my amplifier with another one that has wider bandwidth (?).

[Bierboy]

Bingo! They used one M card and one S card....installed them separately, and I'm in business!!

[jmaditto]

glad it worked out for you.

[Bierboy]

Well, I may have spoken too soon. After the techs left, I've been adjusting my channel list, and now I'm discovering that sometimes the channels are there, and sometimes they're not. I checked my cablecard diagnostics and all seems to be OK. Cable signal strength is 90+. But sometimes the channels are there and sometimes the screen is just black. What gives? I know they tested my signal strength and put in an amplifier just to make sure it was good. I just don't get it. There's no rhyme or reason to this...like I said, sometimes the channels are there and sometimes not. Phooey.

[Bierboy]

OK...what I've found in the MMI screens (conditional access screen) is that neither of my cards has been paired. I'm contacting Mediacom now to see what can be done and how soon.

[jlib]

...If they're installing two "S" cards, gently remind the tech that the slot 1 card needs to be installed and activated/paired first, then the second card in slot 2. Some try to do them both at the same time and that won't work...You don't want to put them in at the same instant but you do not need to activate the first one before inserting the second one. The first one simply needs to be recognized by the TiVo first before proceeding with the second. Those instructions are a way of idiot-proofing the the installation and god knows they need to do that. You don't want a neanderthal slamming both cards in at the same time. That is where the stories of the installations not working come from.

On both of my installations (one from an experienced Comcast tech and one a self-install) the first card was inserted and then second card was inserted after the first was recognized (about 20-30 seconds). Host and Data IDs were noted and then both cards were called in at the same time. Much more efficient but it assumes an experienced installer. Since that can't be assumed, the TiVo provided procedure is best but it is not required for any technical reasons.

[kochsr]

WOW came by today, popped in the M-card, and placed a call to the NOC. it worked in 2 minutes, no problem, even though the guy had never done it before with a tivo.

[Bierboy]

Well, I called Mediacom CS and they said everything looks good on "their end". They're sending someone out Monday or possibly tomorrow (if they have a cancellation). I'm hoping it's either a pairing error or flakey cards. They installed one M card and one S card (which TiVo says should work), but perhaps if they install both as S cards that might help. I specifically asked for S cards when I put in the original order and they said no problem. But when the guy came today he said all he just takes what he's given. He didn't even know if they were S or M cards....turned out it was one of each. One thing I have noticed during this whole snafu -- I've never lost my unencrypted channels (local HD channels); they've always been there. All the other channels come and go.

[richsadams]

You don't want to put them in at the same instant but you do not need to activate the first one before inserting the second one. The first one simply needs to be recognized by the TiVo first before proceeding with the second. Those instructions are a way of idiot-proofing the the installation and god knows they need to do that. <snip>Exactly. :up:

[richsadams]

<snip> One thing I have noticed during this whole snafu -- I've never lost my unencrypted channels (local HD channels); they've always been there. All the other channels come and go.It does indeed sound like a pairing issue. One "M" and one "S" should be okay...or two "S" or two "M" should be fine too. But one card may be flaky. Have you noted which tuner is problematic or does it happen on both? Hopefully they'll get it right and thanks for the updates!

[richsadams]

What do yo know...TWC actually kept working on their end and resolved my issue. This time they said they paired the card with my device and restaged it. My guess is, given my status was "not staged" since Wed night, they never actually staged my card until now. All is good.Chalk one up for TWC (it's rare I know ;) ). Glad to hear all is well...now enjoy!

[Bierboy]

It does indeed sound like a pairing issue. One "M" and one "S" should be okay...or two "S" or two "M" should be fine too. But one card may be flaky. Have you noted which tuner is problematic or does it happen on both? Hopefully they'll get it right and thanks for the updates!

On the advice of a Mediacom tech who posts on DSLReports, I pulled both cards, then re-inserted them one at a time. The M card was in the bottom slot (#1), and, after inserting it, I tested the channels. I got nothing but my unencrypted QAM channels. Then I re-inserted CableCard #2, and, when I tested the channels on it, I got all my low end (2-78), nothing between 100 and 600, of course I got my unencrypted, but I also received the HD tier (which I wasn't getting with CableCard #1). #1 is the M card and #2 is the S card (if that makes any difference). So it appears the second tuner/card is "better" than the first, but still not receiving all the channels I should get. Odd thing is yesterday, before the techs left, we tested the channels on both cards and, as I recall, they seemed fine. But I'm sure we didn't check every channel, so I could have been missing some right off the bat with knowing until I checked thoroughly (after they left of course!).

[richsadams]

On the advice of a Mediacom tech who posts on DSLReports, I pulled both cards, then re-inserted them one at a time. <snip>So it sounds like at least the "M" card may have problems but that possibly neither are fully paired/activated.

Make sure the cableco CSR knows that the tech needs to bring more than a couple of cable cards with them when they return. There are stories here of techs going through as many as a half-dozen cable cards before finding one that works so I'd keep after them. And keep us posted!

Cableco techs usually check a limited number of channels; certain ones that are within each frequency band/set. If those work they'll declare everything working, but we all know that isn't always the case. Don't be afraid to have them do it up again, re-run TiVo's Guided Setup once more and then sit and click through various or all of the channels until you're satisfied. They may get antsy as most are contractors that get paid by the job, but it'll save you some time and aggravation in the long run. Offer them something to drink and have a good chat about something and who knows, they may become your best friend. ;)

[Bierboy]

So it sounds like at least the "M" card may have problems but that possibly neither are fully paired/activated.

Make sure the cableco CSR knows that the tech needs to bring more than a couple of cable cards with them when they return. There are stories here of techs going through as many as a half-dozen cable cards before finding one that works so I'd keep after them. And keep us posted!

Cableco techs usually check a limited number of channels; certain ones that are within each frequency band/set. If those work they'll declare everything working, but we all know that isn't always the case. Don't be afraid to have them do it up again, re-run TiVo's Guided Setup once more and then sit and click through various or all of the channels until you're satisfied. They may get antsy as most are contractors that get paid by the job, but it'll save you some time and aggravation in the long run. Offer them something to drink and have a good chat about something and who knows, they may become your best friend. ;)
Thanks Rich. I'm on hold now with Mediacom CS so I can make sure they bring several cards. In the meantime, I just pulled the cards so I could record the shows I want over this weekend.

EDIT #1: Boy, are these people dense. After telling me she would contact a supervisor to send a hit to the card, they put me on hold. She then comes back and says "They say it's not the cablecards, it's your signal strength." I said, no, they checked my signal strength yesterday, and it was just fine. I said, please send a hit to the cards and let me test the channels. Now I'm on hold again.....

EDIT #2: Oh, this just gets better and better. I'm on hold for another 10 minutes, she comes back and says two supervisors tell her "We don't troubleshoot TiVos." I tell her it's a registered Cable Labs device, and yes they should send me a hit. I've asked to speak to a supervisor now....and am on hold once again. This is turning into a frickin' nightmare....

EDIT #3: OK...they sent, what they called, strong hits to both cablecards, I noticed a couple different pieces of info (under conditional access and the DVR diagnostics screens), tested the channels received and am now repeating guided setup. We'll see if this "sticks".

[captkirk685]

Thanks Rich. I'm on hold now with Mediacom CS so I can make sure they bring several cards. In the meantime, I just pulled the cards so I could record the shows I want over this weekend.

EDIT #1: Boy, are these people dense. After telling me she would contact a supervisor to send a hit to the card, they put me on hold. She then comes back and says "They say it's not the cablecards, it's your signal strength." I said, no, they checked my signal strength yesterday, and it was just fine. I said, please send a hit to the cards and let me test the channels. Now I'm on hold again.....

EDIT #2: Oh, this just gets better and better. I'm on hold for another 10 minutes, she comes back and says two supervisors tell her "We don't troubleshoot TiVos." I tell her it's a registered Cable Labs device, and yes they should send me a hit. I've asked to speak to a supervisor now....and am on hold once again. This is turning into a frickin' nightmare....

EDIT #3: OK...they sent, what they called, strong hits to both cablecards, I noticed a couple different pieces of info (under conditional access and the DVR diagnostics screens), tested the channels received and am now repeating guided setup. We'll see if this "sticks".


Just wondering how things turned out, I read your entire post and now I am left without an ending...:D I hope it worked for you

[Bierboy]

Just wondering how things turned out, I read your entire post and now I am left without an ending...:D I hope it worked for you
Well, here it is so far. From Saturday, after they re-initialized the cards, until tonight, everything was jim dandy. Then I came home after taking my wife out to dinner for her birthday, and I discovered USA HD had disappeared. Every other channel was fine.

So I spent some time with Mediacom CS on the phone tonight. He said that, from what he saw, my cards were "unresponsive". I asked what that meant, and he said they were dead. I said, no they're not...I'm getting all the channels I'm supposed to get except USA HD. He said that, as far as he knew, USA HD was fine on their system. He supposedly sent hits to both cards after I pulled them and reinstalled, but that made no difference. Tech is supposed to bring two new cards on Tuesday.

So the ending hasn't yet been written...:(

[captkirk685]

Well, here it is so far. From Saturday, after they re-initialized the cards, until tonight, everything was jim dandy. Then I came home after taking my wife out to dinner for her birthday, and I discovered USA HD had disappeared. Every other channel was fine.

So I spent some time with Mediacom CS on the phone tonight. He said that, from what he saw, my cards were "unresponsive". I asked what that meant, and he said they were dead. I said, no they're not...I'm getting all the channels I'm supposed to get except USA HD. He said that, as far as he knew, USA HD was fine on their system. He supposedly sent hits to both cards after I pulled them and reinstalled, but that made no difference. Tech is supposed to bring two new cards on Tuesday.

So the ending hasn't yet been written...:(

That sucks, I guess I am one of the lucky ones with no issues so far, but its only been 10 days. I have 3 tivo hd's with single stream M cards in each and so far haven't had any problems. Avenue broadband is our cable system, they just bought out Charter in our area( southern Indiana) good luck I hope you figure it out because these tivos are awesome when they work.

[Bierboy]

That sucks, I guess I am one of the lucky ones with no issues so far, but its only been 10 days. I have 3 tivo hd's with single stream M cards in each and so far haven't had any problems. Avenue broadband is our cable system, they just bought out Charter in our area( southern Indiana) good luck I hope you figure it out because these tivos are awesome when they work.
Well now, the interesting thing is I just discovered USA HD is back. This is aggravating. I hesitate to cancel another service call, so I may just have them come out as scheduled tomorrow to check things out. You're right; when it's working the way it's supposed to, it's awesome.

[jmaditto]

I'm similar to BierBoy...everything was working Sat and Sun and then sometime Monday, I lost my digital encrypted channels. Unlike last week, my card status is "Ready" as opposed to “Not Staged” so I'm calling TWC C/S to hit the card and see if that will do it. I probably should have just called their National Cable Card Support Line as this rep immediately wanted to send out a tech. I told her that probably won't help and that she needs to work with the Headend. On hold now while she checks. She probably isn't checking at all and is laughing at me right now. :D

Oh well, assuming this works out, I sure hope I don't have to make a weekly call to TWC to hit my card.

I'm telling you, it sure seems like the CS reps with TWC are not very familiar with cable cards and certainly not TiVo. I thought since I waited a year all this would be smooth now. Oh well.

Update - All finished with TWC CS....once I directed her to the Heandend it went well. Someone removed the CC serial from my account. She worked with the Headend and they say everything is good now. I will find out later today.

Another Update - it took one more call to the TW National CC Hotline as the Host ID was entered incorrectly. It's all good now. I'll tell you one thing, no more calling the general CS number for CC issues.

[rlcarr]

Just wanted to pass along a snippet from my install and what I've found from subsequently asking around.

It looks like RCN doesn't bother to pair the CC with the TiVo. Both here in Arlington, MA and apparently in at least NY they just call in or transmit in the CC serial number to the mothership and install the card. No interest in even looking at the host IDs (let alone calling them in). So there's activation but no pairing.

However, I do get all my channels fine and it at least a couple of people I've talked to who have also verified their card(s) are activated but unpaired are getting premium channels OK. So I guess RCN isn't copy-protecting channels (yet).

On the positive side, this would appear to mean you should be able to move the cards around between devices at will (useful if installing a clean upgraded hard drive too, I'd imagine). On the downside, if RCN starts using copy protection things could be hosed, especially if RCN's provisioning application isn't set up to do CC serial number/host ID associations.

[jmaditto]

Sounds good to me. Less things to screw up during the install/config process. Glad it worked out for you.

Another topic - if you upgrade your internal drive on a THD, does it affect the cablecard pairing? Im afraid to mess with mine since evertthing is stable at the moment.

[captkirk685]

Sounds good to me. Less things to screw up during the install/config process. Glad it worked out for you.

Another topic - if you upgrade your internal drive on a THD, does it affect the cablecard pairing? Im afraid to mess with mine since evertthing is stable at the moment.

I have upgraded 3 THD's and all my cable card settings stayed in tact with no problems..

[rlcarr]

I have upgraded 3 THD's and all my cable card settings stayed in tact with no problems..

How did you do the upgrade, though? Did you use a clean drive? Or did you copy (at a minimum) the settings, etc. off your old drive?

[captkirk685]

How did you do the upgrade, though? Did you use a clean drive? Or did you copy (at a minimum) the settings, etc. off your old drive?

I used a program called winmfs and made a backup of all my old drives then popped in the new drive and did a restore of my backup and it only took about a minute and it keeps all your settings and current software version but does not copy your recordings. However there is an option to copy your recordings with this software if you so choose. if you need any help with this software let me know, you can find it with a google search. Make sure your using windows Xp service pack 2 or later before you hook up any tivo drives to your computer or windows will write something on the drives that make them not work with tivo. The drives I used were clean..

[xcalibr]

Hi All,

I just got a new HD TiVo. I had 2 techs come out yesterday and install 2 S-Cards. All my regular channels come in but none of my Premiums. I only get up to channel 70, have no HBO, SHO, etc... either, and I only get a couple of my HD channels. I have a regular DVR from them and it gets everything fine. They said I had to wait until midnight, I did, still nothing. So I called again, they said to wait until 5am, I did, still nothing. I called again, they sent a "hit" which did nothing. Called back again they said they sent "something" again and it could take from 3-5 hours to switch over. Now after 10 hours still nothing. It's not been over 30 hours since the techs were here. So now I have another appointment for the techs to come out to the house again. Does anyone have any suggestions or similar experiences with Atlantic Broadband and CableCARDS? I have restarted twice also. I am connected via Ethernet. I have had a regular TiVo for several years, but never had cards installed in a unit until this HD unit. Both cards state that CP has been authorized, if that means anything.

Thank you all for your help!
-Doren

[aaronwt]

Most cable card problems stem from incorrect info being entered. You need to have a tech that knows what they are doing, and they need to get in touch with the correct person at the head end. Even if they have the correct info, if they don't contact the correct person at the headend it won't work properly. I went through that in 2006.

When the correct info is given to the proper person at the headend, my cablecards always came up within a few minutes with all the proper programming.

[kwadguy]

Does anyone know if the original Series 3 boxes (TCD648250B) will ever be upgraded to support multistream cards?

It sucks that these boxes, which cost a LOT more than the ones that replaced them, haven't been software upgraded to support M cards, unless it's not possible.

[richsadams]

Does anyone know if the original Series 3 boxes (TCD648250B) will ever be upgraded to support multistream cards? Agreed, but according to TiVoStephen (or was it TiVoJerry...there's a direct response to this question on the forum, somewhere) the S3 is capable of using "M" cards if they were to do some additional software development, however not to expect it any time soon. Now that they've basically discontinued the S3 in favor of the THD and THDXL I wouldn't plan on it ever happening IMHO.

[kwadguy]

Agreed, but according to TiVoStephen (or was it TiVoJerry...there's a direct response to this question on the forum, somewhere) the S3 is capable of using "M" cards if they were to do some additional software development, however not to expect it any time soon. Now that they've basically discontinued the S3 in favor of the THD and THDXL I wouldn't plan on it ever happening IMHO.

Well, if that's the case (it's merely a software issue, not a hardware limitation) and Tivo leaves us early adopters who paid big money high and dry, then they can bite me. That'll be the last time I buy their expensive hardware...

[tripmaster]

Last nite, watched the debate. Perhaps my TiVo was so overwhelmed that it killed the cablecard bc this AM, all channels except major networks were dead, and even the majors had horrible picture quality. Other channels gave me an error that said "Searching for signal on cable in - see msgs and settings/troubleshooting for info." and another msg (depending on the channel) that says "channel not available - you may need cablecard decoders to view his channel".

TWC NYC is going to send a tech out - is there any special procedure to REPLACE cable cards?

[pssst]

I have RCN in Chicago. After over a week of daily troubleshooting over the phone and having techs coming out several times I said screw it and bought myself one of the new TivoHD units to replace my old Series3HD. My old one had the problem of having two cards installed but only one of them working properly. I now yanked out the good (M) card and inserted it into my new TivoHD and everything is great (without any further calls necessary to RCN). I now have two tuners with all the channels coming from a single M card. I think the problems with RCN lie in them troubleshooting whatever card is in slot 1 regardless of what you tell them is happening with slot 2. So forget the Series3... I mean $300 for a new TivoHD is well worth eliminating the pain that comes from RCN troubleshooting 2 cable cards.

[kas111375]

Hi! Had the tech come out and put in the cards. All was fine until we tested the HD channels. I couldn't get any of them to work. The tech (from Time Warner) called his supervisor and said the cable cards don't support HD channels. I subsequently called the 'solutions' (ha!) desk and they said they support HD, but I won't be able to get 5 HD channels unless I use their equipment. (However, the tech and I couldn't get any of them to work.)

They said not many people in the area are using Tivo HDs with their service so they really can't help me with it, and beyond that, they don't offer support for Tivo. So now I have a TIvo HD that won't receive HD channels...any suggestions?? Thnx!

[richsadams]

Hi! Had the tech come out and put in the cards. All was fine until we tested the HD channels. I couldn't get any of them to work. The tech (from Time Warner) called his supervisor and said the cable cards don't support HD channels. I subsequently called the 'solutions' (ha!) desk and they said they support HD, but I won't be able to get 5 HD channels unless I use their equipment. (However, the tech and I couldn't get any of them to work.)

They said not many people in the area are using Tivo HDs with their service so they really can't help me with it, and beyond that, they don't offer support for Tivo. So now I have a TIvo HD that won't receive HD channels...any suggestions?? Thnx!Welcome to the forum, sorry it's under such frustrating circumstances. :mad: I can't speak for TW, but based on years of posts elsewhere, what they are telling you is a crock. First, if you aren't getting any HD channels they haven't properly paired them. Second, cable cards are cable cards and should be able to handle ALL channels, HD included.

Not sure if you have a TiVo Series3 or a TiVo HD or TiVo HDXL. Series3's require two cable cards, "S" (single stream) or "M" (multi-stream). But TiVo HD's can use one "M" (multi-stream) cable card. If you have a TiVo HD and they installed two "S" (single stream) cable cards, see if you can get them to install one "M" cable card. That may resolve things. If they can't get one or the other up and running, I'd run it up to a higher level; there's no reason that it won't work without using their equipment.

Best of luck!

[a68oliver]

If they can't get one or the other up and running, I'd run it up to a higher level; there's no reason that it won't work without using their equipment.

Unless the 5 HD channels he can't receive are SDV and he doesn't have a Tuning Adapter/Resolver.

Of course, this doesn't explain why he coudln't receive ANY HD channels.

[richsadams]

Unless the 5 HD channels he can't receive are SDV and he doesn't have a Tuning Adapter/Resolver.True enough, but I wouldn't put TW at the leading edge of SDV...or much else. ;)

[tripmaster]

It might help to share what your Cable Card diagnostics/CP status screens show?

TWC is telling you a crock, as other posters are saying.


Hi! Had the tech come out and put in the cards. All was fine until we tested the HD channels. I couldn't get any of them to work. The tech (from Time Warner) called his supervisor and said the cable cards don't support HD channels. I subsequently called the 'solutions' (ha!) desk and they said they support HD, but I won't be able to get 5 HD channels unless I use their equipment. (However, the tech and I couldn't get any of them to work.)

They said not many people in the area are using Tivo HDs with their service so they really can't help me with it, and beyond that, they don't offer support for Tivo. So now I have a TIvo HD that won't receive HD channels...any suggestions?? Thnx!

[kas111375]

It might help to share what your Cable Card diagnostics/CP status screens show?

TWC is telling you a crock, as other posters are saying.

I don't have any of that information anymore b/c I made the tech switch everything back to their crappy DVR since apparently it won't work. (For now!) But I don't want to give up! (BTW, I'm on Tivo HD)

I just went into the Time Warner Customer service store. Yet another person told me (as I've since studied up since the first install) that that YES, this issue is due to SDV, and NO they do not offer adapters and have no idea when they will - if ever.

Am I SOL? Anyone want to buy an unused Tivo HD? I am SO sad...

[richsadams]

I'm not up on SDV as much as I'd like, but doesn't the law require cableco's to supply adapters? Also, IIRC, TiVo is on the verge of making their boxes SDV compatible so hang in there!

[tripmaster]

I dont believe thats true unless ALL their HD channels are SDV.

Anyone else here chime in? Im in NYC, so dont have this prob w/our TWC.

I don't have any of that information anymore b/c I made the tech switch everything back to their crappy DVR since apparently it won't work. (For now!) But I don't want to give up! (BTW, I'm on Tivo HD)

I just went into the Time Warner Customer service store. Yet another person told me (as I've since studied up since the first install) that that YES, this issue is due to SDV, and NO they do not offer adapters and have no idea when they will - if ever.

Am I SOL? Anyone want to buy an unused Tivo HD? I am SO sad...

[michman]

For me it's the same old crap as the rest of you. Comcast installed an M-CARD in my TiVo HD and I only get analog channels. No digital or HD channels at all.

I'm so frustrated and of coarse calling the support line is useless because they are all soooooooooo uneducated about the issue it makes me sick.

What do I do now???

[richsadams]

I don't have any of that information anymore b/c I made the tech switch everything back to their crappy DVR since apparently it won't work. (For now!) But I don't want to give up! (BTW, I'm on Tivo HD)

I just went into the Time Warner Customer service store. Yet another person told me (as I've since studied up since the first install) that that YES, this issue is due to SDV, and NO they do not offer adapters and have no idea when they will - if ever.

Am I SOL? Anyone want to buy an unused Tivo HD? I am SO sad...UPDATE...FCC is fining TWC for SDV violations...

http://www.engadgethd.com/2008/10/16/fcc-fines-twc-and-cox-for-deploying-switched-digital-video/

Today the FCC's Enforcement Bureau proposed to fine TWC and Cox's Fairfax County system because they "apparently willfully violated" the requirement to support third party CableCARD devices. Hmmm...third party cable card devices...hmmm...like, um TIVO! :mad:

This may or may not apply to you, but how did things finally turn out? Hope you get this resolved. :up:

EDIT: Here's another post about TWC/SDV (http://www.tivocommunity.com/tivo-vb/showthread.php?t=408028).

[kas111375]

Thanks for the article, Rich. That makes me HAPPY!

There is no solution to my problem at this time and I refuse to pay Time Warner for channels I'm not getting so I returned my Tivo and went back to using TW's DVR for the time being. I also sent an email to the FCC and to TWC corporate.

Hopefully they will have tuning adapters soon, and then I will definitely try to switch back to Tivo, but until then, I am stuck with Time Warner's very inferior product. Boo!

[richsadams]

Thanks for the article, Rich. That makes me HAPPY!

There is no solution to my problem at this time and I refuse to pay Time Warner for channels I'm not getting so I returned my Tivo and went back to using TW's DVR for the time being. I also sent an email to the FCC and to TWC corporate.

Hopefully they will have tuning adapters soon, and then I will definitely try to switch back to Tivo, but until then, I am stuck with Time Warner's very inferior product. Boo!:eek: Understood...and you have all of our sympathy during these trying times. :(

[smedley12]

Hoping someone can help me as I couldn't find the answer to my Q in the FAQ list...

I just upgraded to TiVo HD and my multi-stream cable card doesn't appear to be properly linked with my account. (The cable guy left as the screen that was supposedly linking up all of the cable channels was up... I was stupid and believed him when he said once it cycled through everything would be cool, and let him leave.) Now I've been on the phone with Comcast at least four different times and they can't figure out what's wrong. They have another tech coming next weekend but thought I'd try posting here.

My cable is coming in properly - I can see all the channels I'm supposed to get through the HD cable box (which I got bc I still want to be able to get on demand).

My TiVo box is working - if I remove the splitter, I can get basic cable channels but not any of the other HD channels or the HBO, etc. I should be getting.

What do I need to do to get my cable card talking to my account properly? AND, is there any way to do it online without calling Comcast again? I am going to tear my hair out if I have to talk to a clueless phone tech again.

[drhankz]

What do I need to do to get my cable card talking to my account properly? AND, is there any way to do it online without calling Comcast again? I am going to tear my hair out if I have to talk to a clueless phone tech again.

Your LIFE is in the Hands of Comcast.

As long as your CableCard is in the correct TiVo Slot.
That is all you can do on your end.

After that there is nothing you can do EXCEPT read the Comcast
Tech on the phone the correct PAIRING info. No one needs
to come out. You just need to reach a Comcast ATS [Advance
Tech Support] technician who can KEY IN the right pairing
info. The problem is convincing the 1st line tech support
person that you need to talk to someone else.

[jon96cobra]

I have Cox cable and I have 2 S cards in my Series 3 When the cable company runs updates to add more channels do I need to do anything to the cards or to the tivo to start viewing the stations. About a month or 2 ago my tivo notice a cable line up of my discovery tier picking up the HD version of there stations but when I go to the stations they are black but have the guide information. I'm about to call my Cox Cable and mention I'm not getting the stations but I want to make sure its not something I can handle myself with a simple reboot of the tivo or to the Cable cards.

[a68oliver]

There is nothing for you to do when it all works as designed. I have had a couple of channel upgrades with Comcast and had to do nothing. Sometimes it can take up to 24 hours for both the channel map and the guide to get in sync with each other.

However, when it doesn't work as designed..... Perhaps Cox has not authorized the new channels in your package. If a reboot doesn't fix it, at the least, I would call them, explain your problem and ask them to "hit" your cards again. If that doesn't work, then your account is probably misconfigured on their end. Good luck getting them to sort that out.

[ericbro]

I have a new TiVo HD. Comcast (Nashville) allowed me to pick up my M-card and I installed it following the directions. I now have access to only the very basic channels (I think they call it "limited") - basically local channels only. None of the other basic channels like ESPN, CNN, etc. Those screens are black. My channel guide lists ALL of the channels.

Just had a technician come out. His dispatcher that was the "supposed" cable card expert said that M-cards worked only intermittently on Tivo's. They might work for a while then drop channels. She insisted that we would need two S-cards (for which she would charge me $6.95). And, of course, although I asked if he would have extra cards on the truck when I placed the service call, he didn't have any. So they scheduled a service call for the morning.

I think they're wrong, but I don't know what to do to get those missing channels. I've tried stepping through the troubleshooting steps at the beginning of this forum, but I'm not sure what's up.

I don't trust them, and don't want to wait. Suggestions?

[jon96cobra]

Talked to Cox cable today they told me they have a fix for the problem of the channels I'm not able to get. The told me its a Cable card Tivo Adapter. It will be available in my area this Thursday. I can't wait to see what channels I will get back.

[ericbro]

Here's an update. Contacted TiVo tech support - he was great. Walked me through checking out the card. Determined that Comcast hadn't activated the card. (I don't know what, if anything, they did when I had called before. I probably didn't ask the right questions.) I called Comcast and had them activate the card and pair it to the slot - a couple of times. Still no change. TiVo's next guess was a bad card. I've got a service call schedule for the morning. I'll update again.

[crazi4tv]

I have a new TiVo HD. Comcast (Nashville) allowed me to pick up my M-card and I installed it following the directions. I now have access to only the very basic channels (I think they call it "limited") - basically local channels only. None of the other basic channels like ESPN, CNN, etc. Those screens are black. My channel guide lists ALL of the channels.

Just had a technician come out. His dispatcher that was the "supposed" cable card expert said that M-cards worked only intermittently on Tivo's. They might work for a while then drop channels. She insisted that we would need two S-cards (for which she would charge me $6.95). And, of course, although I asked if he would have extra cards on the truck when I placed the service call, he didn't have any. So they scheduled a service call for the morning.

I think they're wrong, but I don't know what to do to get those missing channels. I've tried stepping through the troubleshooting steps at the beginning of this forum, but I'm not sure what's up.

I don't trust them, and don't want to wait. Suggestions?

If M-Cards are installed, paired and "initialized" properly they will work just fine. They will only drop channels if the pairing information changes, your cable package changes, or if the card(s) need to be re-authorized. Is you card Motorola or Scientific Atlantic?

[jman]

I have a tivo series 3 HD. I have a M card. I do not recieve all HD channels. I am told that this is due to the way the cable company scrambles the channels. I forget the terminology. I have Cablevision. As I understand it all the other cable companies have an add on box or fixed the cable cards to watch all paid for channels. When is cablevision going to fix this? Are they just trying to bust tivo so you have to buy their own dvr?

[ericbro]

My M-card is a Motorola.

Comcast tried again to activate and pair the card, but it didn't take. The next TiVo tech support person wasn't quite as good. Whereas the first one said they'd get on a 3-way call with Comcast, this one said that "sometimes she can't connect" when trying to call the customer back. Why she had to hang up to call me back to establish the 3-way call is beyond me. I think she just didn't want to do it.

Comcast is due here in an hour or so. More to come.....

[wkearney99]

Why she had to hang up to call me back to establish the 3-way call is beyond me. I think she just didn't want to do it.
Not all phone systems are configured to allow establishing those kinds of calls. It could just be a human nature issue where she just didn't want to deal with the hassle, or didn't know how to use the phone system to do it. Regardless, the ineptitude on the part of the cable providers is legendary; Comcast more than others.

[ericbro]

Actually, that was the TiVo person who didn't seem to want to do the 3-way call. The first TiVo person volunteered an offer to do so. The second one was obviously reluctant.

[ericbro]

The Comcast technician just left. Just for giggles, we removed the M-Card and stuck it back in, and had Comcast re-activate it. It worked.

End of story. Hope this helps someone.

[drhankz]

The Comcast technician just left. Just for giggles, we removed the M-Card and stuck it back in, and had Comcast re-activate it. It worked.

End of story. Hope this helps someone.

I have seen that problem before also.

It seems the CARD won't ACCEPT the info from Comcast
unless a COLD REBOOT is done [aka Extract and Insert].

This is not always necessary - just some times. I have
5 DVR's with "M" cards. I only had to do it on 1 out 5.
I can't explain it.

[lrhorer]

Just had a technician come out. His dispatcher that was the "supposed" cable card expert said that M-cards worked only intermittently on Tivo's. They might work for a while then drop channels.
They are full of $#!&. M-cards work fine on TiVos. The only issue relate dto M-Cards is they will only work in simplex mode on the original Series 3, so if the user has an S3, they need two cards whether they are M-Cards or S-Cards. On the TiVo HD or HD XL they work just fine. I've had a TiVo HD for a year, now, with the same M-Card in it the entire time. I've never had any channels drop. In fact, unless you count a handful of shows which did not air when they were listed to air and a couple of power ouatges, I've never missed a single recording.

I don't trust them, and don't want to wait. Suggestions?
Be very nice and patient, but firm and confidant sounding. Do not BS them, but don't allow them to push you around, either. Be adamant they be very specific in their statements, and make it obvious you are taking down a full set of notes, including names, dates, serial numbers, and times. Chances are good they will accommodate you to get things working. Make sure you know everything you need to know prior to interfacing with them, such as the fact there are tens of thousands of TiVo HD units in the field equipped with M-Cards and there have been no widespread reports of intermittent problems with M-Cards on the THD. Give them plenty of rope to hang themselves, if they so choose. In the event they do so choose and try to snow you again, turn nasty. I mean really nasty. Remind them pointedly that you have names, dates, and serial numbers. Point out very clearly that you know they are lying and exactly how you know. I would avoid foul language, but call them liars flat-out to theri faces if their behavior warrants it. Be sure to have the name and address of the local General Manager - and their e-mail and phone number if you actually can get them - and tell them in no uncertain terms the GM will be receiving an angry letter / e-mail / phone call from you with names, dates, serial numbers, and an accurate transcript of the events of the trouble call, including the specifics of any lies they told. If you still receive no satisfaction, then make the call. Don't let them off the hook.

[lrhorer]

I have a tivo series 3 HD. I have a M card. I do not recieve all HD channels. I am told that this is due to the way the cable company scrambles the channels. I forget the terminology. I have Cablevision. As I understand it all the other cable companies have an add on box or fixed the cable cards to watch all paid for channels. When is cablevision going to fix this? Are they just trying to bust tivo so you have to buy their own dvr?
It sounds like you mean Switched Digital Video. It has nothing to do with scrambling. It has to do with drastically increasing the number of available channels on the CATV system by implementing a switched protocol - SDV - rather than the very limited traditional method of broadcast delivery.

Assuming the issue is indeed deployment of SDV, the resolution for TiVos and possibly other future CableCard based unidirectional receivers (UDCPs) is called the Tuning Adapter. The two major SDV systems in the United States are made by Scientific Atlanta (Cisco) and Motorola. Both Cisco and Motorola have developed TAs for use with CableCard based UDCPs that have appropriately enabled USB ports, such as the S3 and THD TiVos. There are a handful of local franchises which have delivered TAs to their subscribers, but as of yet most have not. They are due to be delivered on a widespread basis to the general public within the next couple of months. Several MSOs have suggested they may be supplying them free of charge, but few have committed to this policy, yet. For more info, see the SDV FAQ in this conference.

[wizzle]

Thanks for this post.

If anyone could share their experience w/ Tivo HD in the Raleigh/Durham area using TWC, that would be great.

More specifically...the use of CABLECARDS and HD content available with the basic cable lineup.

[mike32940]

I'm getting screwed by Comcast for the additional outlet fee and the cable card fee in order to have a 2 scard configuration and would like to cut back on my cable bill. If I removed one scard would I be able to get all the channels on 1 tuner but only those I get in the clear on the second? Would Tivo handle this intelligently when schuling shows? This would work for me as I hardly ever get a conflict between 2 encrypted channels and I know I'm getting the major networks in HD in the clear as I can see them ok using the tuner on my TVs.

Is this feasible? Anyone got this sort of configuration?

[Adam1115]

I'm getting screwed by Comcast for the additional outlet fee and the cable card fee in order to have a 2 scard configuration and would like to cut back on my cable bill. If I removed one scard would I be able to get all the channels on 1 tuner but only those I get in the clear on the second? Would Tivo handle this intelligently when schuling shows? This would work for me as I hardly ever get a conflict between 2 encrypted channels and I know I'm getting the major networks in HD in the clear as I can see them ok using the tuner on my TVs.

Is this feasible? Anyone got this sort of configuration?

No, It will simply record one show at a time and work otherwise exactly the same as it does now.

[Vern_l]

Hope this helps someone know what to expect. Here is my experience with Comcast in Northwest Georgia, a Tivo HD XL, and an S3 getting outfitted with CableCARD's

Friday, Comcast Installer came out for the install, he had 4 Motorola M-cards.

Tivo HD XL was the first and got 1 M-card, info relayed to dispatch over the phone, and card seemed to be downloading a file. Thought the card may not be doing what it was supposed to and sent several additional "hits" to the card. Still thought it was not pulling in the channels, but about 30 minutes to an hour later I had all my channels and everything was working correctly.

The S3 had a similar experience, except it got 2 CableCARD's 30 minutes to and hour after install, CableCard 1 was working, but CableCard 2 was only getting unencrypted channels. The install tech was long gone by this time, but had a service call scheduled for Monday before he left. It was his first cablecard job, when he left I was only receiving unencrypted channels on all 3 cards. Two started working correctly about 30minutes after he left, and the last one never fixed itself.

I tried calling service on Saturday hoping someone there could fix it, they "hit" the card again, but no luck. I waited for the service call on Monday.

Monday, the service tech arrived, I showed him the problem with Cablecard 2 in the S3 using the channel test for that card. He asked me to show him the pairing info for that card, and then he was able to "initialize" the card using his handheld magic box, and it started working almost immediately.

Things I learned:

1) Initial activation of the Cablecards may take 30minutes to an hour to receive all the channels.

2) Install techs for Comcast are technically challenged.

3) Some of the Comcast service techs know what they are doing and were able to fix my cablecard problem using only their handheld computer.

4) An "Initialize" signal is different than a "hit" and could fix your cablecard issues if your channels are not working an hour after initial install.

Hope this helps, someone know what to expect.

[Meklos]

No, It will simply record one show at a time and work otherwise exactly the same as it does now.

Which makes absolutely no sense to me...


No cablecard, I can record:

1) Two analog channels
2) One clear QAM channel and one analog channel
3) Two clear QAM channels

One S card, I can record:

1) One analog channel
2) One digital channel


It's like it doesn't even know the 2nd tuner is there, even though it *could* record an analog channel there... or a clear QAM one.

[Adam1115]

Which makes absolutely no sense to me...


No cablecard, I can record:

1) Two analog channels
2) One clear QAM channel and one analog channel
3) Two clear QAM channels

One S card, I can record:

1) One analog channel
2) One digital channel


It's like it doesn't even know the 2nd tuner is there, even though it *could* record an analog channel there... or a clear QAM one.

You have it exactly correct.

It appears the design is a throwback to the DirecTiVo dual tuner design.

On the HR10-250, if you only had one satellite input you could only record one thing at a time even if one was OTA.

My guess was that the programming would've been too complicated for the TiVo to have to determine which channel is on what tuner and whether it is able to use it, and perhaps would've made the unit buggier...

Although the DT is somehow able to handles this...

[langsbr]

I feel lucky since my install went prety smooth. Installer came with 2 M cards and the first one he popped in and it did a firmware upgrade on its own right away. He gave the headend the card id and host id and she sent a command and said it was paired. We did the guide setup which took about 20 min and once it was done we weren't getting any of the premiums (HBO, SHO). He contacted the headend and we checked and the card said, "not staged". he told her that, she hit the card and bam, it said "ready". Started getting all the premiums and some of the HDs. Does anyone know what channels are on SDV in Columbia, SC? I don't know which channels I should or shouldn't get? Is it random depending on what is being requested, or will no sdv channels ever come in?

[matt@thehickmans]

I installed three SA cards yesterday and have no apparent access to encrypted programming yet. I am getting a "CP Auth Received" in the CP menu but can't find any reference to "Powerkey Status" anywhere.

Where can I find the "Powerkey Status" info? Or is it no longer used in the current firmware?

Thanks

[wizzle]

My experience w/ Time Warner installing an M-card in Tivo HD.

Call to set the appt. for the install and the tech assured me that the person they send out knows a lot about cablecard installs.

The guy arrived and had never done a cablecard install on a Tivo.

That said, he had done a couple before into TVs. The install went fine. He called in the details and they guy on the other end was questioning why we were even installing a cablecard. He made the claim that it wasn't going to gain me anything.

Never-the-less, the card was ready in about 20 mins. The long wait was the Tivo learning all the new info and rebooting.

When the tech left...we hadn't even confirmed I received any HD content.

After searching this forum, I figured out the HD channels were not your typical 2, 4, 6, etc... but rather up in the 200+ range.

This was easy to confirm by simply looking at the channel lineup for this area where they list all of the HD channels.

All works great. The techs still don't have much an understanding of it all.

I'm also on the list for the SDV card, but thus far I get all of the HD channels I am paying for.

[richsadams]

My experience w/ Time Warner installing an M-card in Tivo HD.

He called in the details and they guy on the other end was questioning why we were even installing a cablecard. He made the claim that it wasn't going to gain me anything.Thanks very much for the details. :up:

It's just unbelievable to me that after more than four years some employees of major cableco's still have no clue when it comes to cable cards. Amazing. :rolleyes:

[Mchero]

Thanks very much for the details. :up:

It's just unbelievable to me that after more than four years some employees of major cableco's still have no clue when it comes to cable cards. Amazing. :rolleyes:

They had to roll a truck when the HD units came out, not any more, they will simply hand over an HD box to you BUT after 3 years they still have to roll a truck for a CC install.

I picked up my 2nd HD Tivo, called Comcast and was told I would have to wait 2 weeks for the install. Sure I can take a day off w/o any problems....NOT

[Lorcane]

Is it important for your cable cards to have received the channel list? Mine are sort of working; however, I've never received the channel list from TWC.

[cableguy763]

Is it important for your cable cards to have received the channel list? Mine are sort of working; however, I've never received the channel list from TWC.
What do you mean by channel list? Are you talking about the list in guided setup? If your cable cards are hooked up to rf they are getting a channel map and sending that to the tivo.

[alose]

Just to let people know that the setup can be simple:
Comcast Cape Coral FL:
Last week on Tuesday call up Comcast and change Full Basic to bottom tier Digital. Guy puts me on hold I get another agent. Place order again and request cable card. I specifically requested an M-Card. The agent was a bit confused but accepted that it was a specific type of Cable card and noted it in the order. The Card was "Free" but there was a mandatory $39.99 install fee. The agent scheduled a tech to come out Saturday Morning.

The calls up about 8:30 to say he would be over in about 10 minutes. He shows up, copies down some info from the cable card, inserts card and goes to the pair info screen. He calls in, gets the the service activated, and screen blips and then everything is working. All told, took maybe 10-15 minutes.

I did have everything configured on the tivo but the cable card and had it sitting at the right screen for the tech. Still the tech was a little surprised everything went so smoothly.

[richsadams]

Just to let people know that the setup can be simple: <snip>Thanks for that. :up: It's good to hear a positive experience now and then. I think most of the time that's the case these days and that about the only time someone finds their way here is when it doesn't go so well. After several years on the market now, it's still surprising to hear about cableco's and/or tech's that still have no clue about what to do with a cable card.

Enjoy your new TiVo!

[vaughtj1957]

Hi, Couldn't find an answer in the FAQ,s so here goes........
Just Replaced my Series 2Dt with A Tivo HD. I Live in SoCal and have TWC. Emailed TWC to set my appt date to install 2 cards and was informed they only support S cards with limited premium service. They set the appt for the next day. Installer came out and informed me he had never done a CC install before. I requested another tech. He called someone else and within 20 minutes had a senior tech arrive at he house. He said he had never done a Tivo install before but has done a few TV's. Luckily I had read through the forums for install advice and felt comfortable to give the green light. I pulled up the correct Tivo screen to begin card install. I inspected the cards and to my delight found they had brought 2 Motorola M cards. Tech installed card 1 and I ran the Tivo to the correct set up screen. He then called in to activate card and was working within minutes :up:, receiving all premium channels. I had read that all I needed was one M card to make dual tuners operate, but only one channel worked. I had him go ahead and install another M card in slot 2 and now both tuners are working flawlessly.
My question is, was something done wrong during the activation service? :confused: or is this normal. Is there any advantage to using the M cards? Currently am not using an HD set, but plan to upgrade in the near future.

[lrhorer]

I cannot say for certain, as I have never actually attempted this, but I suspect your second card is doing nothing at all. Go into the diagnostics screens, and they will tell you wich CableCard is providing services. There is definitely no need for two M-Cards. I also strongly suspect the CSR who told you only limited services were available was incorrect. It's true you will not be able to receive any SDV channels until the TA is delivered in your area, and you might want to research to make certain any premium packages are worth it given the unavailability of SDV channels in those packages.

[pete7000]

Hi
I have a tivo 3 and cablecard. Can I use the cablecard that Iam renting from the cable company , but no subscrition service from tivo?
I don't need the program schedulle
thanks

[richsadams]

Hi
I have a tivo 3 and cablecard. Can I use the cablecard that Iam renting from the cable company , but no subscrition service from tivo?
I don't need the program schedulle
thanksUnfortunately no. You have to have activate a TiVo subscription to use a TiVo Series3.

[pete7000]

thanks

[serial_port_me05]

All, Thanks for your knowledge here, I have spent the last hour scrolling.

I am making the switch to Cablevision after many years of Directv with Tivo. I purchased 2 new HD Tivos.

I hope the guy they send is good, you all have made me paranoid.

One question, I have read in the thread but want to be clear - It is best to set up the Tivos before the guy arrives. I can't hook it up to anything for a picture, but I can get the wireless connection hooked up to my network prior to him coming. This will activate and update the Tivo software. Will it allow me to go through guided setup without anything plugged into any of the inputs?

Is that correct? And is there anything else I should do prior to him coming...other than crossing my fingers?

[macd2]

A tip for anyone about to get a CableCard installed:

Do the guided setup and make sure Tivo upgrades to the latest software version before attempting the install.

My Tivo came with 8.something and it rejected the CableCards.
After upgrading to 11.something, the Tivo accpeted the M-card.

[beckylynn420]

So here is a question. We had the hardest time getting our 2 motorola S Cards paired with our series 3 HD DVR. They would unpair on the cable company end but would not repair. So I did a full reset on the box and then swapped the positions and it still had some problems. At first I could only watch tv if I went to a card and went thru configure and test channels and just tested card 2. Now this is what I have

Card one (which is a motorola S card) says the following in the important areas

Auth: Fixed working key
Host Validation: Valid 04
Copy Protection Key: Disabled

Card Two
Auth: SUBSCRIBED
Host Validation: Valid 03
Copy Protection Key: Disabled

And if I go to the pairing screen I get the following on both cards
This screen is displayed on behalf of your cable provider
In order to start cable service please contact your provider

Now I can watch tv, record and flip between DVR's and record. My question is do I need to insist on new cards as to prevent trouble in the future? Anything that I go into with the cablecard menu gives me the call the cable company screen and they both say waiting to start.
Also I am set up thru ethernet but when I do something like go to movies by One True media it tells me that my setting are not correct and I need to get into my Tivo account and allow downloads. Which is set that I can so ugh...what you all think I should do?

[Lorcane]

Anyone know the current firmware number for Scientific Atlantic M-Cards running on TWC?

[radtechy]

Right now i have a TiVo hd with 1 m-card with cablevision of long island. I'm going to be moving to the Bohemia/holbook area near the airport and getting verizon fios. I was hoping someone can explain how to go about getting the new program lineup and preparing the TiVo so it's ready when the tech comes. And is it a seemless transition to put in a new cablecard?

Thanks in advance for any help/info
James

[PugFan]

I purchased my Tivo HD XL Friday, hooked it up Monday and did setup with Broadband. The Cable Card was installed today and there were no issues whatsoever... The installers said that more and more with the newer equipment the installs are going easy...

[gordonwrogers]

Right now i have a TiVo hd with 1 m-card with cablevision of long island. I'm going to be moving to the Bohemia/holbook area near the airport and getting verizon fios. I was hoping someone can explain how to go about getting the new program lineup and preparing the TiVo so it's ready when the tech comes. And is it a seemless transition to put in a new cablecard?

Thanks in advance for any help/info
James
You really don't need to do anything to prepare for a move. You will probably need to return your cable cards to your cable provider, but the install at the other end is usually seamless. I have two TiVo Series 3 HD's with two cable cards each, and one Tivo HD with two cable cards all networked on a cable modem. On a couple occaisions, I have seen installers put in bad cards, but usually they have had replacements on-hand. The guided setup will automatically load your program guide in a few minutes depending on your internet speed.

[gordonwrogers]

So here is a question. We had the hardest time getting our 2 motorola S Cards paired with our series 3 HD DVR. They would unpair on the cable company end but would not repair. So I did a full reset on the box and then swapped the positions and it still had some problems. At first I could only watch tv if I went to a card and went thru configure and test channels and just tested card 2. Now this is what I have

Card one (which is a motorola S card) says the following in the important areas

Auth: Fixed working key
Host Validation: Valid 04
Copy Protection Key: Disabled

Card Two
Auth: SUBSCRIBED
Host Validation: Valid 03
Copy Protection Key: Disabled

And if I go to the pairing screen I get the following on both cards
This screen is displayed on behalf of your cable provider
In order to start cable service please contact your provider

Now I can watch tv, record and flip between DVR's and record. My question is do I need to insist on new cards as to prevent trouble in the future? Anything that I go into with the cablecard menu gives me the call the cable company screen and they both say waiting to start.
Also I am set up thru ethernet but when I do something like go to movies by One True media it tells me that my setting are not correct and I need to get into my Tivo account and allow downloads. Which is set that I can so ugh...what you all think I should do?
Once the cards are installed by the cable company, don't switch them! You need to contact your cable company again and give them the information physically imprinted on the card label, install one card at a time and then go to the Cable Card Configuration page from within Messages and Settings and read them the requested information. They must pair the cards over the phone with you while they are seated in your Tivo box. If you unseat the cards, or swap them, you will likely have to get them paired again by your cable company as they will likely load with new IP addresses. Make sure to test your channels before they get off the phone. Wait for the guided setup to complete, select your channels, test a known channel, test your premium channels, etc. before they get off the phone.

[gordonwrogers]

All, Thanks for your knowledge here, I have spent the last hour scrolling.

I am making the switch to Cablevision after many years of Directv with Tivo. I purchased 2 new HD Tivos.

I hope the guy they send is good, you all have made me paranoid.

One question, I have read in the thread but want to be clear - It is best to set up the Tivos before the guy arrives. I can't hook it up to anything for a picture, but I can get the wireless connection hooked up to my network prior to him coming. This will activate and update the Tivo software. Will it allow me to go through guided setup without anything plugged into any of the inputs?

Is that correct? And is there anything else I should do prior to him coming...other than crossing my fingers?
Hope your install went well. I made the switch from DirecTV to TiVo a couple years ago and have never looked back. Once the cable cards are installed, it is a beautiful thing!

[berics]

I had a MCard installed by TWC last Saturday. After reading the advice on the board, I was prepared and checked all the HD and premium channels. They all worked except for UHD, HDNet, HDNetMV and MGMHD, (470-473 for TWC Cleveland/Elyria lineup) all of which I received on my SA 8300.

The tech couldn't do anything and told me to talk with customer support. I've now had 5 conversations with them. They claim these channels are on a separate tier for $5 a month. Fine, I said add the tier. They are unable to get it to work. Their most current solution is to have tech come out this Saturday. Since everything is working except these four channels, it doesn't seem to be a hardware problem and I don't see what the tech is going to do.

The CSRs say 'the codes are conflicting' and 'they are taking me around in circles' when they try to add the tier.

Anyone have any guidance on this issue?

Thanks

[tombonneau]

I had a MCard installed by TWC last Saturday. After reading the advice on the board, I was prepared and checked all the HD and premium channels. They all worked except for UHD, HDNet, HDNetMV and MGMHD, (470-473 for TWC Cleveland/Elyria lineup) all of which I received on my SA 8300.

The tech couldn't do anything and told me to talk with customer support. I've now had 5 conversations with them. They claim these channels are on a separate tier for $5 a month. Fine, I said add the tier. They are unable to get it to work. Their most current solution is to have tech come out this Saturday. Since everything is working except these four channels, it doesn't seem to be a hardware problem and I don't see what the tech is going to do.

The CSRs say 'the codes are conflicting' and 'they are taking me around in circles' when they try to add the tier.

Anyone have any guidance on this issue?

Thanks

Thanks for the heads up. I'm having TWC come by on Saturday. I actually have that HD channel tier, I'll be sure to double-check it.

Any other advice you could give someone going through a TWC install? (Don't really have time to read the thousand posts. ;))

[Shanezam203]

Comcast came out and installed a Multi Stream Cable Card in my Tivo HD today and he was In and Out. It did not take him long to program it at all.

[astronomer]

I have a Series 3 which has had 2 Scientific Atlanta single stream cable cards installed for over a year. As Comcast (Charlottesville, VA) added HD channels, they all showed up perfectly. Then, a few months ago, the HD channels began to disappear one by one (every few days) until only the HD broadcast channels, all available to me with an antenna, remain. A Comcast tech has been here for visits of 4 and 3 hours and tried several different single and multi cards, with no change in the situation. The non-broadcast channels show up for a fraction of a second, then the screen goes black. The tech has been on the phone with multiple "experts" with no success. They keep trying the same thing over and over and expecting different results. The dispatcher and experts insist that I should be able to receive the HD channels in question, that the cards are being programmed correctly, and that the authorization files kept centrally are correct, but the situation is unchanged. Has anybody else seen this particular problem? Could it be related to encryption?

[mowog74]

Astronomer, take this with a grain of salt, because I have no idea if it could have any bearing on your situation or not. But I run a Windows Media Center with a QAM tuner that lets me record unencrypted channels provided by Comcast in Charlottesville, and I can tell you that most of the formerly unencrypted channels have been encrypted over the past couple of months. All I can get now via QAM are the four broadcast channels, music choice, and several digital versions of SD channels (TBS, ESPN, CW, etc).

Unfortunately I don't know enough about the Series3 or CableCard to be able to tell you in what way, if at all, this could affect your installation. My gut says not at all, but it does seem pretty coincidental that these channels are being encrypted around the same time you're having your issue.

Mike

[Bierboy]

Just to let people know that the setup can be simple:
Comcast Cape Coral FL:
Last week on Tuesday call up Comcast and change Full Basic to bottom tier Digital. Guy puts me on hold I get another agent. Place order again and request cable card. I specifically requested an M-Card. The agent was a bit confused but accepted that it was a specific type of Cable card and noted it in the order. The Card was "Free" but there was a mandatory $39.99 install fee. The agent scheduled a tech to come out Saturday Morning.

The calls up about 8:30 to say he would be over in about 10 minutes. He shows up, copies down some info from the cable card, inserts card and goes to the pair info screen. He calls in, gets the the service activated, and screen blips and then everything is working. All told, took maybe 10-15 minutes.

I did have everything configured on the tivo but the cable card and had it sitting at the right screen for the tech. Still the tech was a little surprised everything went so smoothly.
These stories pi** me off....and I'm not mad at the poster; I'm mad at my cableco (Mediacom). Here's my story....

...techs arrived this afternoon (after unsuccessful attempt last Sat to install two S cards in my TiVoHD)...with S cards only. This is TWICE now when I've made the appointment, it's been specified M card only. The guy apologized, said when he got his stuff this morning before heading out, they had no M cards. He said he saw that the order had M card only, and he called ahead of time to see if I still wanted him to show up. I said "yeah, I took off work early, so let's give it a try." Slapped the first S card in, twice they supposedly sent hits, but we could never tune ANY channels at all. So, we re-scheduled a THIRD time for next week, again with the M card stipulation. From the info screens on my TiVo, it appears the hit is coming through because the card is receiving info. But it just never gets any of the channels -- digital or analog. VERY frustrating.

Does anybody have any suggestions? I just can't believe they can't get these suckers to work in my TiVoHD.

[Bierboy]

As a follow-up to my previous post, Mediacom came out a third time last Thursday, and the tech I had was head and shoulders above the others...and probably the youngest (23). Within the hour, we had two S-cards working flawlessly in my new HD.

[richsadams]

Within the hour, we had two S-cards working flawlessly in my new HD.Finally! Congrats and enjoy! :up:

[Bierboy]

Finally! Congrats and enjoy! :up:

Thanks...obviously, I'd prefer one M-card over two S-cards. But Mediacom has a "shortage" of M-cards for some reason. I really don't care as long as it works. It's only $1.99/month/card.

[pl1]

Thanks...obviously, I'd prefer one M-card over two S-cards. But Mediacom has a "shortage" of M-cards for some reason. I really don't care as long as it works. It's only $1.99/month/card.No kidding. Be glad you aren't charged $6.99/mo. for an Additional Outlet like we are at Comcast/North East. When it was $2.75/mo., I said the same thing as you, and so I got 4 cableCARDS. Then they jacked the price up to $5.00/mo, and now $7.00/mo. Now I'm running with a single tuner on one S3 and the other is OTA only.

[Flyinace2000]

Does FIOS still only have the Scards and is do they still require a truck roll? My parents are trying to shave some $$ of their bill. They currently have 4 S-Cards for 2 TiVoHD's but if we can get them down to 2 that would save $8 a month and nearly $100/year.

[richsadams]

Does FIOS still only have the Scards and is do they still require a truck roll? It depends on their location. They only have "M" cards in our area, but a number of other folks said that they still only have "S" cards in some other areas.

IIRC they still don't allow DIY cable card installs but that may be area-dependent as well. Truck roll is about $90. Ouch!

[MookieDoug]

IIRC they still don't allow DIY cable card installs but that may be area-dependent as well. Truck roll is about $90. Ouch!

Truck roll fee also depends. Here in Massachusetts, they charged me $55 for a truck roll to install 1 M-card.

[richsadams]

Truck roll fee also depends. Here in Massachusetts, they charged me $55 for a truck roll to install 1 M-card.That's one thing I'll give Comcast credit for...they only charge $14.95 for a truck roll here. They still don't allow DIY cable card installs like they do elsewhere though.

[TXTivoUser]

Just wanted to give a thumbs up to this thread and the FAQ. I just picked up a used S3 from a buddy and the installer brought an M card and both he and I assumed it would work fine and we couldn't get the second tuner to pick up.

The installer was kind of flustered and I wouldn't let him leave until it worked the way I knew it should.

I stumbled on this thread and just happened to read the part that the S3 doesn't have the support for an M card to work in dual stream mode.

I forwarded this thread to the installer so he could use it on the next install.

So great job TCF and the members that helped make my life easier yesterday. :up::up::up:

[Bierboy]

Just wanted to give a thumbs up to this thread and the FAQ. I just picked up a used S3 from a buddy and the installer brought an M card and both he and I assumed it would work fine and we couldn't get the second tuner to pick up.

The installer was kind of flustered and I wouldn't let him leave until it worked the way I knew it should.

I stumbled on this thread and just happened to read the part that the S3 doesn't have the support for an M card to work in dual stream mode.

I forwarded this thread to the installer so he could use it on the next install.

So great job TCF and the members that helped make my life easier yesterday. :up::up::up:

Assuming you mean an original S3? I have that and a TiVoHD. The HD will work with one M card or two S cards (but, of course, Mediacom in our area says they can't get their hands on any M cards, so I'm forced to use two S cards). My original S3 uses one S and one M card; it'll work with any combination of those, but, as you discovered, it requires both slots being used.

[Yuterald]

any help? one of our 2 HDTivo's stopped all encrypted stations. it's been working fine since installation several months ago then the gray screen saying to call comcast to access popped up. after reading this thread i know the issue is the card is no longer validated. It's an MCard. I called Comcast and the tech said they sent two signals - one to pair the other to validate. She had me power off the Tivo while she did that and then i powered it back on after (the Mcard stayed in the Tivo during this) and still no luck and still the VAL value does not have a "V" after it (the other HDTIvo is fine and shows the "V"). Any suggestions? The tech is coming here in 2 days but I don't know what he's going to be able to do.

[juanian]

I just had my TiVo HD set up with a M-CableCard (and a Tuning Adapter). There were two issues with the setup that I don't recall seeing posted (but, there are a lot of posts!). I thought I'd just try and pass my story along.

First, the signal strength from my cable company (Cox/Phoenix) on my block is very low, but within their limits. (They have been out before, and the signal level at the street was low, and they were going to look into it; I was also told that my block was at the "end of the node".) Adding splitters (and surge suppressors) in the house may drop the signal level low enough to cause problems. (Before the installer arrived, he was having problems with not being able to receive a proper signal from one of the digital cable set top boxes; removing the splitter at that location "fixed" that problem.)

This weak signal issue appears to have caused a problem with the pairing.

An additional problem was getting the Host ID. When the CC was inserted, the ID was displayed for a short time, but before the installer could read it to the main office, the TiVo displayed the "Acquiring Channel Information" screen. After that, the CC tried to update its firmware, and it was not possible to re-display the ID. The installer said that, since the Host ID hadn't been entered into their system, the CC wouldn't be able to get access to update the firmware. (The display never did budge from 0 blocks and 0% completed.)

The installer made a comment about the splitter (at that location) and removed it (to improve the signal strength), but that didn't improve anything.

Inserted the second card. Before it even displayed the Host ID, the "Acquiring Channel Information" screen popped up. Going back to the CC screen, the firmware was being updated.

Inserted the third card. It did display the Host ID, and didn't try and update the CC firmware. (I took a picture of the screen just in case the CC tried to update its firmware again, but it didn't.) The installer was able to get the info to the main office, but the TiVo still couldn't get a lock. Thinking about signal strength (and the fact that there is a signal amplifier in the house which could be affecting things), I moved the TiVo to the cable outlet that was used by the cable modem (since that signal is only split once outside, and is not on the amplified part of the cables). That worked. The CC got a lock, and the CC firmware successfully updated.

Moved the TiVo back to the living room, and problems happened again. Then, he realized that the cable was also going through a surge suppressor. Once that was removed, channels could be received. He checked a number of channels, and they all were coming in.

Then the Tuning Adapter was hooked up (by removing the cable from the TiVo and plugging it into the TA). There was the "normal" wait for the light to stop flashing, which it finally did (after about 5 to 10 minutes). Plugging the USB into the TiVo, the TiVo recognized it, but no channels were being displayed. I knew nothing about Tuning Adapters (except that they are needed to get SDV channels). I asked about the Cable Out on the TA (which wasn't connected to anything). He didn't seem to know, but he didn't think it was needed. I asked if USB had the bandwidth for HD content, and he said that it did. Still no channels.

I asked him to connect the Cable Out from the TA to the Cable (In) on the TiVo, just to see what would happen. He finally did do that, and channels appeared. He tried a variety of channels (HD, HBO, ...), and they all seemed to work. (Since I didn't know which channels were SDV, there wasn't anything else to do.) He needed to leave (and I needed to get to work), so I OK'ed things.

(I think I have a TA problem - it is currently in the 6-flash mode, and the TiVo doesn't show a TA. Also, I can't get the HBO HD channel. I'll look into that later.)

Bottom line:
1: Make sure you have a strong enough signal at the TiVo, or you might have pairing problems.
2: Be sure to capture the Host ID as quick as possible (because it might go away).

[jsnow789]

I've got an original S3 with 2 S-Cards. It's been working fine for a few years. I did have problems with the Central Florida Bright House HD fiasco last year-but those channels are back. I'm scheduled to have the S-Cards replaced with M-Cards on Monday. This is not costing me anything... but my question is - do I really need to bother? Will I get any additional functionality or channels with the M-Cards? I see now that I'm going to need/pay for 2 cards anyway...

Should I cancel the call?

TIA!

J

[Bierboy]

I've got an original S3 with 2 S-Cards. It's been working fine for a few years. I did have problems with the Central Florida Bright House HD fiasco last year-but those channels are back. I'm scheduled to have the S-Cards replaced with M-Cards on Monday. This is not costing me anything... but my question is - do I really need to bother? Will I get any additional functionality or channels with the M-Cards? I see now that I'm going to need/pay for 2 cards anyway...

Should I cancel the call?

TIA!

JAbsolutely NO reason to have those cards replaced. It will give you no additional functionality or extra channels.

[jsnow789]

Absolutely NO reason to have those cards replaced. It will give you no additional functionality or extra channels.

That's what I was thinking after reading the last few pages of this thread.

Thanks!

[Bierboy]

That's what I was thinking after reading the last few pages of this thread.

Thanks!

My opinion is "if it ain't broke, don't try to fix it." I've had CableCARDS in my original S3 for almost a year now with nary a glitch. I enjoy many digital HD channels with it and I only pay $1.99/month/card more to get nearly 30 HD channels. Why should I tinker with that?

[drhankz]

That's what I was thinking after reading the last few pages of this thread.

Thanks!

The only reason to POSSIBLY switch from 2-S cards to 1-M Card
might be to SAVE MONEY. It all depends on your cable Company.
Everyone is different. Some charge for each card - so ONE card
might be less than two cards - but only your cable company knows
that answer. ;)

[Bierboy]

The only reason to POSSIBLY switch from 2-S cards to 1-M Card
might be to SAVE MONEY. It all depends on your cable Company.
Everyone is different. Some charge for each card - so ONE card
might be less than two cards - but only your cable company knows
that answer. ;)

He can't do that....the original S3 requires 2 cards, no matter what type, if he wants to utilize both tuners.

[drhankz]

He can't do that....the original S3 requires 2 cards, no matter what type, if he wants to utilize both tuners.

I didn't know that - I thought he was having 2-S Cards
Replaced with 1-M Card.

I only OWN TiVO-HDs which can do that.

I looked at his original post and it did say Cards for Cards.

It's early need more COFFEE