Tivo appears frozen on "Please wait" screen

[AGBulls]

Should i keep waiting or pull the plug? Something seems wrong.

[noah82]

Yes, reboot.

[bkdtv]

How long did you wait? I've seen some very generalized searches take 10-15 minutes. I would give the Tivo 20-30 minutes.

There are also a number of setup steps that seem stuck at 0% forever and then they jump from 0 to 100% all at once. Tivo clearly needs to work on their progress meters.

[AGBulls]

this is in relation to my myriad of cablecard problems. neither of the cards that i have seem to work - and the comcast guy today wouldnt pair up either of them because slot 1 wasnt reading anything. he was grade A clueless.

i got the screen after i had my cards inserted and re-ran guided setup. considering the cards were 99% likely receiving nothing, this is likely what happened. i've pulled them now, and im waiting for another appointment with new cards for tom am.

im crossing my fingers...

[chg]

I had this problem setting up my Tivo HD. Finally pulled the plug and started over. Worked fine the second time.

[AGBulls]

What do you mean when you say pulled the plug? Did you have a technician come out and send data to their central office?

I need some direction if possible... :confused: :(

[megazone]

Pulled the plug just means pulled the power plug so the unit owers down, then re-powering it.

[chg]

Pulled the plug just means pulled the power plug so the unit owers down, then re-powering it.

Correct. Went pretty quickly the second time.