HDMI Status: = Not connected Why??

[tase2]

In the last couple of weeks I have set up a HT. Last week I set it up to run HDMI through the AVR and components out to TV as well.

Worked like a charm.

Since I had cheaper RCA plugs going out for audio on the TV speakers, I thought I would order a set of 5-RCA Component A/V Cable. I also ordered a 2nd nice thick HDMI cable. (I believe I was already using a new HDMI cable from the Tivo to AVR and ordered a 2nd fro DVD to AVR).

Long story short, after I switched out a few cables I can not get my HDMI connection to work at all.

I get HDMI Status: Not connected in account settings. Of course I never bother to check before, but I am assuming it said HDMI Status Connected.

I have tried the old cable :down:

I have tried both new and old cable directly from Tivo to TV :down:

Any suggestions?

[tase2]

I am not being inpatient waiting for any suggestions, it is just that being a Saturday afternoon, it is the perfect time for troubleshooting and whatnot.

Anyone experience anything similar?

[bkdtv]

Do you have all native output selected? Some displays do not accept a 480i signal via HDMI, and have a problem syncing when that option is selected.

Do you get output on your display from your DVD player connected to the receiver via HDMI?

[tase2]

Do you have all native output selected? Some displays do not accept a 480i signal via HDMI, and have a problem syncing when that option is selected.

Do you get output on your display from your DVD player connected to the receiver via HDMI?
Thanks

Yes set to Native.

Yes I was able to get dvd to work HDMI directly to TV-so I know it isn't TV, and I was able to get it to work through the AVR, so it isn't the AVR.

I called a CSR, couldn't figure anything out, she will bumping it up to level 2 and somebody should get back to me within 24 hours, who knows.

[A J Ricaud]

Thanks

Yes set to Native.

Yes I was able to get dvd to work HDMI directly to TV-so I know it isn't TV, and I was able to get it to work through the AVR, so it isn't the AVR.

I called a CSR, couldn't figure anything out, she will bumping it up to level 2 and somebody should get back to me within 24 hours, who knows.

Out of curiosity, have you tried a reboot?

[tase2]

Out of curiosity, have you tried a reboot?
Thanks for asking.

Yes I have actually tried rebooting several times to see if it would help and several times unintentionally because the plug is loose in back and comes out of the Tivo sometimes when I'm moving stuff around.

[A J Ricaud]

Shucks. Why can't it be something easy.

[tase2]

Shucks. Why can't it be something easy.
:) Good point.

Do you think the pins on the hdmi port could be bent?

Are there even any pins on the Tivo HDMI port? :o

[jhimmel]

Hey tase

My (functioning) HDMI status on my S3 reads "HDCP enabled".

Looks like you already tried what I would have suggested.
Let us know what happens.

Jim H.

[tase2]

Hey tase

My (functioning) HDMI status on my S3 reads "HDCP enabled".

Looks like you already tried what I would have suggested.
Let us know what happens.

Jim H.

Thanks Jim

I am curious as to what the Tivo HDMI status reads when you just plain aren't using HDMI?

Does it automatically say "Not connected if it is not connected or would it still be enabled, but you're simply not using it?

[CrispyCritter]

Thanks Jim

I am curious as to what the Tivo HDMI status reads when you just plain aren't using HDMI?

Does it automatically say "Not connected if it is not connected or would it still be enabled, but you're simply not using it?I've never used my HDMI, and it says "Not Connected" for HDMI status.

[pl1]

My (functioning) HDMI status on my S3 reads "HDCP enabled".That is what both of my S3's say, I have them both connected via HDMI to my Panasonic Plasma. If I go in to either S3's System Information screen I get "HDCP enabled". I also have two component out connections to another TV.

[tase2]

Any ideas as to I could have sudden lost the HDMI function all together?

Even better any ideas on how to get it back.

I have rebooted numerous times.

I have forced network connections.

I'm lost at this point.

I'm still waiting for Tivo level 2 csr to call me, but wondering if anyone has any suggestions.

[bkdtv]

Any ideas as to I could have sudden lost the HDMI function all together?

Even better any ideas on how to get it back.

I have rebooted numerous times.

I have forced network connections.

I'm lost at this point.

I'm still waiting for Tivo level 2 csr to call me, but wondering if anyone has any suggestions.I seem to recall some people reporting that the HDMI cable connection on the board could come loose, and pushing it back down fixed the problem. I may be thinking of a different DVR, though.

[tase2]

I seem to recall some people reporting that the HDMI cable connection on the board could come loose, and pushing it back down fixed the problem. I may be thinking of a different DVR, though.
Any thoughts on that?

I assume that would entail taking the cover off?

That is no problem as I have already been under the hood to put a 750gb drive in there before I ever plugged it in.

Of course someone would need to tell me exactly what I was looking for.

[tase2]

Nobody wants to touch that one?

Going under the hood freaks me out a little too.

[Arcady]

The HDMI port on the S3 is soldered to the main board. The poster above may have been referring to the HR10-250 (DirecTiVo box) that has the HMDI port on a daughtercard, and can be pushed down to reseat it.

[tase2]

Ok thanks.

Any theories on why I cannot get my HDMI Status to read "HDCP enabled"? :)

[tase2]

I just thought of something. I think it is pretty far fetched, but as I continually going through different menus screens, I went into "Remote, CableCARD, & Devices" screen and it occurred to me that while I was fiddling with the wires the other day, I accidentally popped out one of the cablecards. I still have and never lost any channels.

So 2 questions:

Do you think there could be a correlation or is just a coincidence?


If I ventured into CableCARD Decoder and actually went into either of the "Configure CableCARD" menus, would I risk losing the settings and need to contact the cable company?

You know how if you go into some menus you just see the info that has already been entered like "Repeat Guided Setup" you will already see your zip code and other info.

[tase2]

Well I talked with a level 2 csr and he is trying to blame it on my Sony TV.

I told him the TV works fine using HDMI with the DVD player.

He gave me the "bad cable" line too. I told him it is a verified working HDMI cable.

Somebody on another forum mentioned
"As for HDMI dying it could be that somehow when hooking things up you grounded a plug accidently (touched it to the back of the receiver w/ both units on maybe?) and fried the HDMI circuitry on the TIVO or Receiver... might require being sent in for repair."

Is it possible I did fry or somehow the HDMI circuitry got fried?

Anyone ever hear of a HDMI circuit being fried?

[jhimmel]

Well I talked with a level 2 csr and he is trying to blame it on my Sony TV.

I told him the TV works fine using HDMI with the DVD player.

He gave me the "bad cable" line too. I told him it is a verified working HDMI cable.

Somebody on another forum mentioned
"As for HDMI dying it could be that somehow when hooking things up you grounded a plug accidently (touched it to the back of the receiver w/ both units on maybe?) and fried the HDMI circuitry on the TIVO or Receiver... might require being sent in for repair."

Is it possible I did fry or somehow the HDMI circuitry got fried?

Anyone ever hear of a HDMI circuit being fried?

I don't suppose you have any other display device with HDMI IN that you could try it on? If that doesn't work, time to send it in I guess.

Jim H.

[tase2]

I don't suppose you have any other display device with HDMI IN that you could try it on? If that doesn't work, time to send it in I guess.

Jim H.
I wish I did have another HDMI display device.

That would narrow things down a lot, but alas I don't.

I was just thinking that when I unhooked and rehooked everything today with the csr, I took everything out of the back of the Tivo, and tried HDMI separately at first (no luck), but at no time did I disconnect the rca's from the TV.

I guess I could give that a try.

[Rucker]

Did you check avsforum.com to see if anyone is having hdmi problems with your model tv? What model is it?

[Rucker]

I see in your other thread you have a KDF-E42A10. Btw, are you testing with your original hdmi cable that worked previously and connecting directly from tivo to tv with it? What length cable are you using?

[tase2]

I just unhooked everything from the back of the TV and the Tivo. Then I only hooked up the older working HDMI cable from Tivo to TV. Nothing. Then I tried a couple of different cables-nothing.

I think it has to be a Tivo hardware issue.

I will wait for 8.3 to arrive and see if it may kickstart something by chance. If not I'm not even sure what to do.

Supposedly a Tivo engineer will be calling today, I will see what he/she has to say and just hope.

[tase2]

Tivo Customer Service sure runs on a different clock than mine. Someone will get back to you within 24 hours-it is 36 and counting.

Oh well

Still no change.

I stripped the TV and Tivo naked. Turned them both off as in unplugged for 15 minutes. Plugged in-obviously the Tivo rebooted.

I had just a working HDMI cable-the one that was being used before any problems started-going to TV-still HDMI Status-Not connected.

Remember my DVD worked fine HDMI to TV.

What can it be now?

I need my HDMI connection :( :mad:

[A J Ricaud]

I stripped the TV and Tivo naked. Turned them both off as in unplugged for 15 minutes. Plugged in-obviously the Tivo rebooted.

I had just a working HDMI cable-the one that was being used before any problems started-going to TV-still HDMI Status-Not connected.

Remember my DVD worked fine HDMI to TV.

What can it be now?

I need my HDMI connection :( :mad:

Sure sounds like a bad HDMI output from the Tivo.

[tase2]

Sure sounds like a bad HDMI output from the Tivo.
How is a problem like that fixed?

Any ideas?

BTW-still no call from Tivo :rolleyes:

I would call them except I am at work and would kind of be useless.

[Saturn]

How are you reading the TiVo status of the HDMI from the system menu if only your TV is connected?

Why not just use component + optical? HDMI causes more problems than it fixes, IMHO.

[ashu]

How are you reading the TiVo status of the HDMI from the system menu if only your TV is connected?

Why not just use component + optical? HDMI causes more problems than it fixes, IMHO.

Still doesn't address the fact that if the HDMI output IS broken, he should make a warranty claim.

And (with my army of 5 HDMI devices that work flawlessly in the context of my HT setup witha monoPrice 5x1 switch) I disagree with your "HDMI causes more problems" postulation. ONLY when something breaks or is badly implemented (and the latter is the case more often than not - not the standard's fault per se!)

[ah30k]

...I disagree with your "HDMI causes more problems" postulation. ONLY when something breaks or is badly implemented (and the latter is the case more often than not - not the standard's fault per se!)There are RARELY any problems with component/optical. There are MANY problems with HDMI not the least of which is HDCP restrictions. There are arguably no advantages of HDMI (today anyway, if they ever turn on down-rez'ing we'll need to revisit).

Based on this, I agree it causes more problems than it is worth. Given an equal choice between the two, I would go with component at this point. The fact that Ashu got it working doesn't diminish the problems.

I needed to use HDMI to get dual monitors working so I needed to fight through the issues.

[tase2]

How are you reading the TiVo status of the HDMI from the system menu if only your TV is connected?

Why not just use component + optical? HDMI causes more problems than it fixes, IMHO.
My situation is this:

I am using components from Tivo to TV so my wife can simply turn TV on and listen without having to mess with the AVR.

I just purchased a beautiful way too expensive for me, Pioneer AVR that does video switching. So I had a beautiful setup with components for my wife and a beautiful fully switching HDMI connection for the AVR for me.

This setup worked flawlessly until I felt the need to upgrade the component cables. :rolleyes: (The components had actually been connected since I got my S3, but I never used them until I got the AVR). I felt the PQ suffered a little bit and felt a nice new set of higher grade component cables may help.

I have the optical connected now, but that eliminates all the benefits of the AVR and complete simplicity of the HDMI connections.

I agree with ashu that regardless, I paid a great deal of money for the S3 and it should be fully functional.

[ashu]

On my 1080P, output from the S3 TiVo is identical (to my eye) over component or HDMI.

But from my PS3, I prefer the HDMI :)

And from my PC< which lacks component outputs, I use DVI (HDMI 'minus' audio).

My HT wouldn't exist without HDMI. And it works flawlessly with it. The fact that some folks buy badly implemented devices is unfortunate - but you should blame the manufacturers of those devices and speak with your wallet - return them! (many Samsung, some Sony/LG TVs, a few Hitachis/Toshibas too, a lot of AV receivers - including Pioneers etc)

[tase2]

The Pioneer had some issues, but was shipped back and upgraded with new firmware and works flawlessly. I have had no problems on the AVR end.

I have taken it out of the equation for now so no blame can be thrust upon it.

[Austin_Martin]

do you have both the component and hdmi cables going to the same tv? If this were the case, when the tv is set to input component, the hdcp port may not be active at all.

[tase2]

do you have both the component and hdmi cables going to the same tv? If this were the case, when the tv is set to input component, the hdcp port may not be active at all.
It was working before just setup the way I mentioned.

HDMI was input 6 on my TV and components are input 5.

To be sure, during my troubleshooting, I disconnected everything except HDMI to TV, input 6-nothing.

Obviously I could not read any Tivo messages at that point, since I had no picture or sound at all.

ETA:I want to say I appreciate everybody's input-Thanks!

[tase2]

From Just got 8.3 thread
I don't know if it voids the warranty, but why not just put the old drive back in before sending it for repair?

I don't want to hijack this thread, so I'll leave the rest of this discussion in your HDMI thread. It is highly unlikely that your problem has anything to do with software version, and even if 8.3 could do anything for you, there is no possible way to know until you get it.

If you want to respond to these comments back in your HDMI thread, I'll find it. :)

Jim H.
Thanks Jim

You think I've been obsessing, just a little :rolleyes: :o

I deleted most of my posts in the other thread.

I will call Tivo later and check to see if there is a local repair shop or if they will just switch out a new/refurb for me.

I also emailed Weaknees and asked for their opinion.

I think I will definitely take my 750Gb drive out before I would take it anywhere.

[tase2]

Update:

I am exchanging out the box.

Unfortunately I do not have $799 to let them ship me the box first, so I will be without our Tivo for 1-2 weeks :(

But they are sending a New Tivo.

Update to the update.

I will be picking up an HD DVR from Comcast to tide me over until the Tivo exchange is complete :)

[donaudio]

Please let me know if the new unit works properly. I have been having the same problems as yours. HDMI worked originally and after 8.1 it stopped. I tried it again and now I get a good picture but no sound. Component works fine except for the pixelation problem. Don

[Jerry_K]

I have had no problems with HDMI on my two Series 3 Tivos. Or with my HD DVD and DVD Recorder. I have a Monoprice switcher, Isync HD box, Denon 2307ci and Mitsu 57831. I have never been able to break an HDMI connection.

I have used multiple outputs on the Series 3 to connect to two TVs one by component, one by HDMI, and a third output to the DVD recorder. No problems.

I am OTA only.

[ah30k]

I am OTA only.This is significant. HDCP restrictions related to HDMI connections are only for copy protected content which for many of us is all of our digital cable channels.

[jhimmel]

Update:

I am exchanging out the box.

Unfortunately I do not have $799 to let them ship me the box first, so I will be without our Tivo for 1-2 weeks :(

But they are sending a New Tivo.

Update to the update.

I will be picking up an HD DVR from Comcast to tide me over until the Tivo exchange is complete :)

I think that is the most sensible course of action. 1-2 weeks will be painful, but this is really TiVo's responsibility to resolve. Let them handle it and then get back to enjoying your TiVo.

The bottom line - we know 8.1 worked with your HDMI, we KNOW the Pioneer Elite works with S3 HDMI (I'm using one now, as you know), we KNOW your S3 WAS working with your display using HDMI. So - seems like something broke. You have already verified working display, working AVR, and working cables. That leaves the S3 as the source of the problem. WHATEVER the reason for the S3 not working, it is TiVo's responsibility to get it working again under warranty.

I understand the tendency to obsess a little. These things have us spoiled! :)

Good luck.

Jim H.

[tase2]

Update de jour:

My S3 is on its way back for exchange :up:

2 non hdmi crisis related questions:

1. Will I have to deal with Comcast to get my Cabecards working again when I receive my new box?

2. Since the lifetime subscription is tied to the box, will Tivo allow me to put it over the the new box? I assume yes, and I know I could contact them, but I figured I'd ask anyway. :)



Also my Comcast HD DVD is in my trunk. The lady razzed me as she was showing off some menu options. When she went into the On Demand screen, she said ha ha you can't do that with your cable cards.

Wise a$$ :rolleyes:

[Gregor]

Update de jour:

My S3 is on its way back for exchange :up:

2 non hdmi crisis related questions:

1. Will I have to deal with Comcast to get my Cabecards working again when I receive my new box?

2. Since the lifetime subscription is tied to the box, will Tivo allow me to put it over the the new box? I assume yes, and I know I could contact them, but I figured I'd ask anyway. :)



Also my Comcast HD DVD is in my trunk. The lady razzed me as she was showing off some menu options. When she went into the On Demand screen, she said ha ha you can't do that with your cable cards.

Wise a$$ :rolleyes:

1. yes

2. yes


I had to go through the same deal when my S3 was diagnosed with a bad HD.

[tase2]

1. yes

2. yes


I had to go through the same deal when my S3 was diagnosed with a bad HD.
Gregor

Did your cablecard deal go fairly smoothly?

[Leo_N]

Update de jour:

My S3 is on its way back for exchange :up:

2 non hdmi crisis related questions:

1. Will I have to deal with Comcast to get my Cabecards working again when I receive my new box?

2. Since the lifetime subscription is tied to the box, will Tivo allow me to put it over the the new box? I assume yes, and I know I could contact them, but I figured I'd ask anyway. :)



Also my Comcast HD DVD is in my trunk. The lady razzed me as she was showing off some menu options. When she went into the On Demand screen, she said ha ha you can't do that with your cable cards.

Wise a$$ :rolleyes:

I had to send one of mine back a couple months back.

1. Depends on your cable companies headend setup. If they do complete pairing yes, you will have to deal with them. With Charter in my area, I just popped the cards out of the old S3 plugged them into the new S3, no hassles, been working beautifully.

2. Yep, they take care of that, I didn't even have to call in afterwards or anything, but I did let them charge the $799 up front so the new one arrived Lifetime activated (the one being replaced went into the 1 week of free service mode a day before the new one showed up) As long as you mentioned to them on the phone while setting up the replacement S3 that you have lifetime you should be good to go. No hassles getting the $799 chargeback either.

[Gregor]

Gregor

Did your cablecard deal go fairly smoothly?

No, not really.

When I got my first S3 right after launch, Comcast refused to support it. I had a long chat with the technical manager for the headend and he agreed to send someone out on a "no guarantees" basis. The tech did a great job and it worked flawlessly.

After awhile I started having freezes, and Tivo recommended I swap the box, so I did.

The second install required 3 visits from Comcast, before I got all the channels working on both cards.

In short, Comcast really doesn't have a handle on cable cards.

[tase2]

Well so far this Comcast Motorola piece of crap has channels mapped all over the place.

I can't figure out what is on what channel.

I assume that this should NOT even be an issue.

I will call them tomorrow :mad:

[tase2]

No, not really.

When I got my first S3 right after launch, Comcast refused to support it. I had a long chat with the technical manager for the headend and he agreed to send someone out on a "no guarantees" basis. The tech did a great job and it worked flawlessly.

After awhile I started having freezes, and Tivo recommended I swap the box, so I did.

The second install required 3 visits from Comcast, before I got all the channels working on both cards.

In short, Comcast really doesn't have a handle on cable cards.
Do you think it will make any difference that I have all the original CC, Host, & Data #'s left by the tech from the original install?

[ah30k]

Do you think it will make any difference that I have all the original CC, Host, & Data #'s left by the tech from the original install?Cable Card numbers will stay the same, but the host and data will change. If you can somehow get connected to the DAC operator in your local headend you can avoid a truck roll. The hard part is getting that magic phone number or even getting the 1-800 clueless agents to even know what you are talking about. I think this is the real reason for the truck roll, controlling phone numbers to the DAC operators.

[tase2]

Cable Card numbers will stay the same, but the host and data will change. If you can somehow get connected to the DAC operator in your local headend you can avoid a truck roll. The hard part is getting that magic phone number or even getting the 1-800 clueless agents to even know what you are talking about. I think this is the real reason for the truck roll, controlling phone numbers to the DAC operators.
Darn :(

I really want to avoid a truck roll if at all possible.

I guess I will call 1-800 clueless and hope for the best as soon as I have my S3 back in my hands.

I can't wait!

[tase2]

Well I just received notification that my exchanged unit has been shipped. :up:

Should I be upset that it says refurb, and that the engineer csr told me that he requested and wrote new on the work order?

[ashu]

The stage of warranty (age of your device) stipulates what stages you are eligible for new versus refurb swaps during.

There was a thread decently about someone who made a little temptest-in-a-teapot situation about getting a refurb for his 60-day-old faulty S3, and although TiVo acquiesced and gave him a new one, it was a FUNNY thread! IMO ;)

[tase2]

The stage of warranty (age of your device) stipulates what stages you are eligible for new versus refurb swaps during.

There was a thread decently about someone who made a little temptest-in-a-teapot situation about getting a refurb for his 60-day-old faulty S3, and although TiVo acquiesced and gave him a new one, it was a FUNNY thread! IMO ;)
I remember when they started rolling out the S3's, it was pretty much agreed that a refurb would be better, assuming the early kinks and bugs had been worked out.

I'm not mad, I was just wondering if I should even bring up the issue with Tivo.

I probably won't as I just want my Tivo back. :p

[tase2]

Son of a b**ch!

I received my exchange unit today.

I plugged it in and the "Welcome" screen" and "Just a few more minutes" were showing through HDMI.

Since it was the initial setup it did a reboot, and that was it-no more HDMI :mad:

I will try again tomorrow, not expecting good results.

[ah30k]

Dude, I feel for ya!

I had major bad mojo with my setup and ended up spending hours on the phone with Pionner, TiVo and Sony as well as returning a lot of equipment only to find out after much embarrassment that I had a bad cable. The cable kind-of-sort-of worked but would not negotiate HDCP. Maybe your cable is in this kind-of-sort-of works mode and might work with other devices but not the TiVo.

Not that this is your problem, just sending my sympathies.

[tase2]

Dude, I feel for ya!

I had major bad mojo with my setup and ended up spending hours on the phone with Pionner, TiVo and Sony as well as returning a lot of equipment only to find out after much embarrassment that I had a bad cable. The cable kind-of-sort-of worked but would not negotiate HDCP. Maybe your cable is in this kind-of-sort-of works mode and might work with other devices but not the TiVo.

Not that this is your problem, just sending my sympathies.
First

Thanks for your sympathy.

We do have a similar set up, don't we?

I only tried one cable today, since I haven't even got the CC's paired yet. I have quite a few cables, and will certainly try them all before throwing in the towel, but I was so psyched for that one minute. :o

Tomorrow is another day

[tase2]

Partial Update:

After plugging in original Tivo component cables, everything worked fine. Until today I had HDMI out from Tivo directly to TV. I also had components out (using original Tivo supplied component cables.

Today I reconnected everything to my HT. Easy as pie, everything that was supposed to work a month ago, worked flawlessly. :up:

The only issue at this moment-other than the exchange unit clock and programs being recorded OLED malfunctioning-is that now TNTHD gives me a message:
"Viewing is not permitted using the DVR's HDMI output.
Try another TV input"

I get that even when TV is is component mode :confused:

TNTHD was the only channel that did not work before the CC's were paired also.

But it had worked prior to going through AVR.

Anyway compared to my original disaster, I can live with this.

[donaudio]

I have found out that troubles with HDMI are not only with Tivo but also with any other product that uses it. See AVSforum.com forums and scroll down to Industry. There is a subject all about HDMI and the many rants it is causing. Don

[tase2]

I have found out that troubles with HDMI are not only with Tivo but also with any other product that uses it. See AVSforum.com forums and scroll down to Industry. There is a subject all about HDMI and the many rants it is causing. Don
Thanks

I am aware of all the problems.

I had a thread in there about my problems, no responses, but that's OK :)