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RoyGBiv
04-14-2007, 08:53 AM
I'd like some help from the experts with problems with my HR10-250. I know there have been some other posts about these kinds of things, but there is some information I would appreciate.

For the past few weeks it has started having the following problem anywhere from 0 to 6 times in a 60-minute show. The video will suddenly freeze, and then it will step forward for the next few seconds with obvious loss of some frames. During this time the audio will intermittently cut out, and then return. Usually minimal if any actual audio or video loss occurs, but it is not a smooth continuous playing of the recording and gets to be quite annoying. After 5 to 20 seconds things will then start to work normally again, and this may not happen again at all, or it may occur again within the next few minutes. It has happened on every different channel I've recorded. Interestingly, I don't ever remember it occurring while I was watching something "live." I do understand that there really is no "live" with the TiVo as everything gets recorded to the hard drive first.

So here are my questions. I understand that some of them are opinions/value judgments, but I usually value the opinions expressed here.

1) Do these symptoms mean the hard drive is going? or could there be some other explanation. I wouldn't want to replace the hard drive and find out it was really the CPU or something else that couldn't be fixed.

2) I know that by the fall I am going to have to switch to the HR20-700 DVR to receive all the HD programming that will be available in my area. Should I just switch now?

3) If I decide to switch, what will D* do for me? I own the HR10-250 (it was the first one sold at a B&M store in RI!), but I don't have any kind of protection plan. Will D* still switch it out, and if they do will it be for another HR10-250 or for the HR20? I understand that anything D* does for me will result in the equipment being leased and will require a 2-year commitment. I don't really care about either issue.

4) If I decide to try to replace the hard drive, should I try copying the current programs to the new drive? I don't have anything there that I "have to have," but there are things there I would like to watch. If the drive is damaged, does it make sense to try copying it? Will it just have unrecoverable read errors which will make the copying process even lengthier if not impossible?

5) When I first got the TiVo, I was thinking about either adding another drive or increasing the size of the drive, so downloaded "Hinsdale's" guides. Are they still accurate today? If I decide I just want to replace the drive, what is the easiest way to get software ver 6.3C onto the new drive and get it working? Can someone point me in the right direction for this.

Thanks for the help. It is greatly appreciated.

SMK

newsposter
04-14-2007, 09:51 AM
I can help with #4 (and will assume since I did it with my T60 that it would apply to HDtivo as well.)

If the drive is failing, yes the programs that are still 'good' will be able to be played on the new drive. I successfully did this with my sony. I dont remember how long it took to transfer though or what effect errors had on it.

ssandhoops
04-14-2007, 10:25 AM
1) Do these symptoms mean the hard drive is going? or could there be some other explanation. I wouldn't want to replace the hard drive and find out it was really the CPU or something else that couldn't be fixed.
I'll try to address this one. Yes, these symptoms could mean the hard drive is going but there could also be another explanation. Gotta remember that the Tivo is basically a linux computer and what you describe could simply be the OS is busy doing something else which causes your playback to be interrupted. I had the video freeze, reboot issue on my HR10-250 after upgrading to 6.3 and I'm convinced that the cause was a corrupted database. After clearing out the database, I haven't had a problem. So, I'd recommend at least trying the "Clear Program Information and ToDo List" option first.

RoyGBiv
04-14-2007, 10:53 AM
I'll try to address this one. Yes, these symptoms could mean the hard drive is going but there could also be another explanation. Gotta remember that the Tivo is basically a linux computer and what you describe could simply be the OS is busy doing something else which causes your playback to be interrupted. I had the video freeze, reboot issue on my HR10-250 after upgrading to 6.3 and I'm convinced that the cause was a corrupted database. After clearing out the database, I haven't had a problem. So, I'd recommend at least trying the "Clear Program Information and ToDo List" option first.

How long should this take? I've heard horror stories about people trying this and having it take 24 hours and still not knowing if it was continuing.

Thanks for the help.

SMK

ssandhoops
04-14-2007, 11:43 AM
How long should this take? I've heard horror stories about people trying this and having it take 24 hours and still not knowing if it was continuing.

Thanks for the help.

SMK
Yeah, I've heard those horror stories also but I had no problem. Seems it took a couple of hours then required a restart when it completed. I had kind of a weird outcome also. I expected my season pass list to be empty but only season passes entered before upgrading to 6.3 were gone. Several season passes that I'd entered since upgrading were still there.

JTAnderson
04-14-2007, 06:04 PM
I just went through essentially the same thing with the pausing as you describe. One difference that I noted was that the problem would go away for the OTA channels if I disconnected the satellite inputs. This had me convinced that it was not the hard drive.

But, I ran out of ideas and Fry's had 500 GB drives for $120. I tried to do a copy, without saving programming, from the old drive to the replacement. There were several read errors during the copy. The copy I ended up with would boot, but not work once it had booted and would reboot as soon as I tried to bring up the main menu. (So, I couldn't try a clear and delete everything.)

I copied to the replacement drive again from another old drive that had 3.1.5 on it. This one booted fine, I did a clear and delete everything and it updated to 6.3c a couple of days later. I haven't had any problems since.

I ran the Seagate disk analysis on the bad drive and it found only one bad sector. But there were clearly more marginal ones than that, given the read errors when I first tried to copy the drive. I think there is some possibility that a clear and delete everything on the first drive would have cured the problem, at least for a while. I had done a clear program info and todo list on that drive back in December or January when we were experiencing the guide data problems.

So, yeah, I'd try replacing the drive before you do anything like sending it to CCS for repair. Trying to trade it for an HR20 is your call.

newsposter
04-14-2007, 07:23 PM
just a general note: using manufacturer diagnostics wont necessarily show a bad tivo disk. I forget the reasons for it but it's true.