Comcast - how much do you pay for your S3?

[TerpBE]

I have the Comcast digital platinum line-up and a Tivo S3. For months Comcast has been charging me $1.50 for the second cable card and $8.90 for "Digital Plus Additional Outlet". Every time I call to have them remove the "additional outlet" charge, my second cablecard stops getting some of my channels.

Apparently the way Comcast's system is set up, the only way that I can get all my channels on both tuners is for them to charge me the $8.90 fee, which I assume they wouldn't charge me if I rented the Comcast dual-tuner DVR. I've been dealing with one of Comcast's "executive assistants", but I'm not feeling very optimistic that anything will change.

So for the rest of you out there with Comcast and a S3 - how much "extra" do you pay so that both tuners will work?

[ah30k]

Been there, done that...

I fought and fought to get rid of the additional outlet fee and when they did, the cards went unauthorized. To get re-authorized, they had to reinitiate the AO charge.

The last go-round was after someone posted a hyperlink to a Comcast page that specifically called out a new TiVo charge of something like $1.99 that was to have included the second CableCARD (I can post the link when I get home). Armed with this, I called back again. After a number of escalations, the person simply overrode my AO charge from $8 down to $1. Not much help unfortunately, but lots of sympathy.

[TerpBE]

Been there, done that...

I fought and fought to get rid of the additional outlet fee and when they did, the cards went unauthorized. To get re-authorized, they had to reinitiate the AO charge.

The last go-round was after someone posted a hyperlink to a Comcast page that specifically called out a new TiVo charge of something like $1.99 that was to have included the second CableCARD (I can post the link when I get home). Armed with this, I called back again. After a number of escalations, the person simply overrode my AO charge from $8 down to $1. Not much help unfortunately, but lots of sympathy.
I assume you're talking about this page:

http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=2651
How much will I be charged to use a CableCARD?

There is no charge for the first CableCARD that you use as it is already included in the primary outlet fee. If you have a multi-card device on the same outlet (i.e. TiVo Series 3 or two Digital Cable Tuners connected to the same personal computer), you will be charged an additional regulated fee of up to $1.91 for the second CableCARD.

If additional CableCARDs are needed for other devices that are installed on additional outlets, you will not be charged for the first CableCARD installed on this outlet as the cost is included in the additional outlet fee. In addition to the cost of the digital cable service, you will not be charged a regulated fee of up to $1.91 for the second CableCARD on the additional outlet.

**Note: The same pricing schedule will be applicable to additional outlets with multi-CableCARD devices, e.g. no charge for first CableCARD on the third outlet and an additional regulated fee of up to $1.91 for the second CableCARD in addition to the digital service charge.

Disclaimer: Regulated Prices quoted above may not apply in all markets. Please call 1-800-COMCAST to learn more about Regulated Prices for your area.

[ah30k]

Yes, that is it. Despite having this Comcast web site, it was a royal battle. During all of the arguments, they would never even look at the web site I was telling them about. Very frustrating.

[moscovitzd]

Just an FYI. Cox charges $1.99 per cable card. In addition they charge a "digital gateway" fee of $6.95 for the first cablecard and $5.95 for each additional card. My cable bill actually went up after getting several S3s because of the way Cox charges. I've had no luck getting them to drop the fees.

[MScottC]

I have been going around and around this with folks at the Jersey City Comcast office.

I finally found a CR at the "Retention Desk" who two months ago who actually listened to me, looked at that FAQ page and agreed I should not have been paying $7.99/month for an additional outlet. My next bill came with a $22 credit for past several month's differences. I thought all was well...

This past weekend came with the same $7.99 "Add'l Outlet" fee. After about 45 minutes with different CRs from the Jersey City office playing musical hold with me, I demanded to speak to Jose in retention. The CR Supervisor denied he existed, till I gave him his extension. Jose is again looking into this for me, and I plan on calling him back next week.

Unfortunately I'm at work now so I don't have the number with me.

[TostitoBandito]

I have Comcast and pay nothing for my cablecards.

[wackymann]

In Massachusetts, I pay $2.75 per cable card to get them their digital access (listed as "Cable Card A/O"). I pay no monthly fee for the cards themselves, but I did have to pay an installation fee for both.

[TerpBE]

After a number of escalations, the person simply overrode my AO charge from $8 down to $1.
I think this might have the highest likelihood of success. I think I'll try for that angle.

[Gregor]

I have Comcast and pay nothing for my cablecards.

+1

[myosh_tino]

I have the Comcast digital platinum line-up and a Tivo S3. For months Comcast has been charging me $1.50 for the second cable card and $8.90 for "Digital Plus Additional Outlet". Every time I call to have them remove the "additional outlet" charge, my second cablecard stops getting some of my channels.

Apparently the way Comcast's system is set up, the only way that I can get all my channels on both tuners is for them to charge me the $8.90 fee, which I assume they wouldn't charge me if I rented the Comcast dual-tuner DVR. I've been dealing with one of Comcast's "executive assistants", but I'm not feeling very optimistic that anything will change.

So for the rest of you out there with Comcast and a S3 - how much "extra" do you pay so that both tuners will work?Hope you don't mind me asking but do you have another TV in your household that get's digital cable? If so, then I can only guess that Comcast is not charging you for that STB (which is included in your digital cable package) and is charging you the "additional outlet" fee on the first cable card and the $1.50 "TiVo" fee on the second cable card.

When I had my cable cards installed, I returned my digital cable STB. I was told if I kept the STB, then I would be charged $6.95/mo (for the addt'l outlet).

[TiivoDog]

Been there, done that, as well..... I get socked for 6 cards, as well as my other services as enumerated below - the whole process is Criminal as far as I am concerned!!!!

$16.90 Basic Service
$65.90 Digital Silver (Includes HBO)
$44.50 Digital A/O services (5 @ $8.90 / 1st one is included in $65.90)
$ 4.50 Cable Cards (For each Tivo: 1st Card is $0.00 / 2nd Card $1.50)
$30.00 HD Services ($5.00 per digital outlet)

$161.80 Sub-Total (Before Taxes & Franchise fees)


I also need to chastise Verizon for deploying FIOS data in my market 18 months ago and have not yet flipped the switch to provide video services - ridiculous why they would not want to leverage that infrastructure for additional revenue per household!!! Also, the delay is not at the the township level, as I have already verified that thought with them - they are not pleased with the wait, as well. That was the reason they allowed Verizon to deploy that additional cable - for data & video services!!

[zalusky]

Right now I pay $1.50 for each of two Tivo S3's. They are not charging me an A/O fee.
I have the platinum package but for some reason I can't get TNTHD on either S3.
I get everything else fine (IE UHD, MTVHD, HBOHD, ...)

I am afraid to call them as they might redo my pricing once discovered.

[PeytonRE]

Just an FYI. Cox charges $1.99 per cable card. In addition they charge a "digital gateway" fee of $6.95 for the first cablecard and $5.95 for each additional card. My cable bill actually went up after getting several S3s because of the way Cox charges. I've had no luck getting them to drop the fees.

More FYI, I have Knology in Huntsville, AL -- when I saw my first bill, it showed a an additional $9.95 HD service and an additional $9.95 for a digital outlet for each of the cablecards; however, the did give me a $13.80 credit for a "Tivo Hd Addl Box Discount" in the same block that they charge the $3.90 for the cablecards. So it looks like they were trying to charge me $10 more per month than they stated when I called for the install. The CSR had assured me that, once I turned in Knology's HD/DVR STB and received the 2 cablecards that my bill would only go up by 90 cents (difference between $9.95 hd + 2 x $1.95 CC = $13.85 and the $12.95 DVR/HDTV service). My first call to clear up the billing discrepancy did not budge the CSR or Supervisor -- they kept going back to 2 cable cards equals 2 sets of fees (HD & digital outlet) and could not seem to grasp my comparison of the TIVO 3 to their 8300HD DVR, I thought I finally had it figured out with them and they even gave me a $20 credit for my trouble. Unfortunately, on my next bill all the charges reappeared AND they took away the TIVO credit :mad: When I tried the CSR approach again they said they would bump it up the chain and someone would get back to me within 48 hours (that was a week ago and no call...).

I am pretty much fed up with the whole Knology billing abuse and I purchased an attic antenna to get my HD OTA. As soon as I can fish the cable down and the antenna is installed I will be telling Knology to cut my service back to basic cable only -- which will reduce my overall bill by almost $100 (their incremental cost for digital/HD/Movie channels) and make my wife very happy in the process.

Their loss for being so greedy. :down:

[TostitoBandito]

Been there, done that, as well..... I get socked for 6 cards, as well as my other services as enumerated below - the whole process is Criminal as far as I am concerned!!!!

$16.90 Basic Service
$65.90 Digital Silver (Includes HBO)
$44.50 Digital A/O services (5 @ $8.90 / 1st one is included in $65.90)
$ 4.50 Cable Cards (For each Tivo: 1st Card is $0.00 / 2nd Card $1.50)
$30.00 HD Services ($5.00 per digital outlet)

$161.80 Sub-Total (Before Taxes & Franchise fees)


I also need to chastise Verizon for deploying FIOS data in my market 18 months ago and have not yet flipped the switch to provide video services - ridiculous why they would not want to leverage that infrastructure for additional revenue per household!!! Also, the delay is not at the the township level, as I have already verified that thought with them - they are not pleased with the wait, as well. That was the reason they allowed Verizon to deploy that additional cable - for data & video services!!

Anyone with Comcast should only be paying for the following:

Basic Cable ($16.90 in your case)
Whatever Digital Package ($65.90 in your case)
Additional Premium Channels or Packages (none in your case)
Additional Outlet Fees (I'm assuming this is the $44.50 in A/O fees for 5 extra outlets; this has nothing to do with your cablecards and should match the number of physical coax wall outlets that you are using)
DVR Rental Fee (none in your case)
POSSIBLY a monthly fee in the $1-3 range for each cablecard ($4.50 total in your case)
+taxes

There is absolutely no reason for them to be charging you for anything else. You should challenge them until they drop the rest, as those fees are not for any service which you are receiving. In my case, Comcast doesn't even charge for cablecards, though I would tolerate paying a couple bucks a month for them. The HD charges are totally bogus though. You do not need to be paying them. I believe that is the fee you pay above the normal DVR cost for an HD-DVR, but in your case you aren't renting one so you shouldn't pay the fee, especially six times over. Additionally, if they are charging you for 6 outlets when you are only using three (with 2 cards in each) you need to get them to cut that crap out. Just keep explaining that you use only three outlets until they do something and do not give up. Don't put up with them charging you for stuff that you aren't receiving.

[eweu]

Apparently the way Comcast's system is set up, the only way that I can get all my channels on both tuners is for them to charge me the $8.90 fee, which I assume they wouldn't charge me if I rented the Comcast dual-tuner DVR. I've been dealing with one of Comcast's "executive assistants", but I'm not feeling very optimistic that anything will change.

For what it's worth, a friend of mine had a similar problem with Comcast when he setup his S3 right after it was released. He finally found a phone support person who fixed the problem. The second card has to be identified as a "TiVo card", not just a cable card. After fixing that, the additional outlet charge went away and he has all his channels.

This is Comcast in the Bay Area, so it may or may not work for you. Just thought I'd throw it out there.

[TerpBE]

Hope you don't mind me asking but do you have another TV in your household that get's digital cable? If so, then I can only guess that Comcast is not charging you for that STB (which is included in your digital cable package) and is charging you the "additional outlet" fee on the first cable card and the $1.50 "TiVo" fee on the second cable card.
No. The only box I have is my S3. The only 2 cablecards I have are in the S3. I don't have any other outlets.

[jbrasure]

Comcast keeps trying to bill me $7.99 for an additional outlet. Every month I call them back, and they refund the charge once they realize that I don't have a cable box. Maybe it will stick this time.

[mjpfeffer]

Just north of Seattle here, I pay just $1.50 for the additional cable card, no A/O fee.

--Matt

[TiivoDog]

Tostito - I see your are from WA, however it is my understanding Comcrap's pricing varies with tarriff filings in each of their jurisdictions, right?? However, I have 'been there, done that' with them and beat on them relentlessly, but every time they remove the A/O charges for subsequent cards, I lose the digital services, so I pretty much bought into the fact that is the way their system "works"..... I certainly don't agree with their pricing policies, but I have repeatedly tried to get my bill normalized, but to no avail....

If you work for them, let me know and I can follow up with you via PM in more detail regarding the matter.

[hunts]

So how much should the following cost?

two (2) series 3 with two (2) cards each. [total of 4 cable cards]

I only ask because right now I have my one series 3 with two (2) cable cards for no additional cost. I only pay for extended basic cable (channels 0-99) and high speed internet. My other series 3 tivo is just hooked up to the cable with no cable cards.

[pl1]

So how much should the following cost?
two (2) series 3 with two (2) cards each. [total of 4 cable cards]

I only ask because right now I have my one series 3 with two (2) cable cards for no additional cost. I only pay for extended basic cable (channels 0-99) and high speed internet. My other series 3 tivo is just hooked up to the cable with no cable cards.Here is how they would charge me where I live in New England (formerly AT&T).

No charge for the cards and (3) x $2.75 for three A/O's (Additional Outlets)

The new price (which is not reflected on my recent bill) would be:

2 cableCARDs @ $1.50 ea. (first free per device) and 3 A/O's @ $3.51 ea. per the insert I received with my last month's bill.

Now, since you do not have digital cable, you "may" not be able to receive HD. But, I'm totally confused about that. They charged me a one time fee for an HD installation. I do not pay extra monthly, although, I do have a premium package including HBO and SHO. It seems like everything is a package deal. When I turned in my STB, they changed my account to standard cable on my bill. And Digital Video. Here's my bill:
-------------------------------------
Standard Cable 51.20
(Includes Basic $10.40 And Expanded Basic $40.80)

Digital Video 38.45
Digital Preferred With HBO & Show Includes: Digital Classic Digital Preferred, Digital Music Choice, HBO, HBO Plex Showtime, Showtime Plex Interactive Program Guide

Bundle Discount Savings -5.00

Cablecard A/O 2.75

EDIT:

Quote of A/O charges eff 2/1/07:

Digital Additional Outlet Service Charge (High definition or Digital)
Charge for reception of premium services or package on additional outlets (per outlet) $3.51/mo.

cableCARD (additional cards, same device) $1.50/mo

[hunts]

Here is how they would charge me where I live in New England (formerly AT&T).

No charge for the cards and (3) x $2.75 for three A/O's (Additional Outlets)

The new price (which is not reflected on my recent bill) would be:

4 cableCARDs @ $1.50 ea. and 3 A/O's @ $3.51 ea. per the insert I received with my last month's bill.

Now, since you do not have digital cable, you "may" not be able to receive HD. But, I'm totally confused about that. They charged me a one time fee for an HD installation. I do not pay extra monthly, although, I do have a premium package including HBO and SHO. It seems like everything is a package deal. When I turned in my STB, they changed my account to standard cable on my bill. And Digital Video. Here's my bill:
-------------------------------------
Standard Cable 51.20
(Includes Basic $10.40 And Expanded Basic $40.80)

Digital Video 38.45
Digital Preferred With HBO & Show Includes: Digital Classic Digital Preferred, Digital Music Choice, HBO, HBO Plex Showtime, Showtime Plex Interactive Program Guide

Bundle Discount Savings -5.00

Cablecard A/O 2.75

The cable companies HAVE to provide OTA HD content with basic cable (dont let them tell you otherwise). I am using the cable cards to map them correctly with the Tivo instead of using 111-4 as a channel.

I only ask how much for the cable cards because right now I am not being charged for them. However I think if I ask for two more, they might "fix" the pricing and thus charge me way more than what I am paying now.

[TostitoBandito]

Tostito - I see your are from WA, however it is my understanding Comcrap's pricing varies with tarriff filings in each of their jurisdictions, right?? However, I have 'been there, done that' with them and beat on them relentlessly, but every time they remove the A/O charges for subsequent cards, I lose the digital services, so I pretty much bought into the fact that is the way their system "works"..... I certainly don't agree with their pricing policies, but I have repeatedly tried to get my bill normalized, but to no avail....

If you work for them, let me know and I can follow up with you via PM in more detail regarding the matter.


No fortunately I do not work for Comcast. However, you should definitely be able to get the bogus HD charge dropped at least. There should be no fee of any kind for HD outside of their DVR (which you aren't renting). HD channels come with any digital cable package. Hell, if you need to, tell them you don't have an HDTV and ask why you are getting charged for HD. The most ridiculous part is that I'm pretty sure this fee is for HD hardware (DVR) which is why you are being charged six times. You don't have any of their hardware beyond the cablecards which you already pay for.

[Corran Horn]

I show these charges, in addition to my normal charge for standard and Digital Plus.

T3a/owdig 7.49
T3ddvrcards 1.50

[pl1]

I show these charges, in addition to my normal charge for standard and Digital Plus.

T3a/owdig 7.49
T3ddvrcards 1.50
AKA, A/O (Additional Outlet) $7.49 and cableCARD $1.50

[Georgia Guy]

I have the Silver Package with HBO. I have one S3 with 2 cards, and a single older digital box for an S2 to control.

My latest bill reads:
Silver pkg.......................$77.25
Channel guide....................3.40
Dig. Serv A/O....................5.99
Dig. Serv.A/O....................5.99

Total..............................$92.63

Added to that are various franchise fees, Fed.fee, County network support fund, and state & local taxes, which totals to another $6.65
For a grand total of $99.28

Previously, before I turned in my Comcast DVR 6412 and added the S3 and cable cards, my bill was 125.15 + 8.83 fees/taxes. = $133.99
So, adding the S3 reduced my bill by $34.71 per month.
I don't have any clue whether my old bill was correct, and don't know if the present one is correct, but I like the savings. At that rate, it will take me 20 months to recoup the cost of my S3 ($699..free delivery, no sales tax).

[QZ1]

No fortunately I do not work for Comcast. However, you should definitely be able to get the bogus HD charge dropped at least. There should be no fee of any kind for HD outside of their DVR (which you aren't renting). HD channels come with any digital cable package. Hell, if you need to, tell them you don't have an HDTV and ask why you are getting charged for HD. The most ridiculous part is that I'm pretty sure this fee is for HD hardware (DVR) which is why you are being charged six times. You don't have any of their hardware beyond the cablecards which you already pay for.
Here, whether one has an HDTV or not, they only provide an HD DVR (Motorola), and there is no HD fee.
The HD fee only applies for the HD box.
Now, maybe is SA areas they charge more for an HD DVR over the SD DVR, I don't know.

I agree to say that one doesn't have HD. I am sure one would still get all the same HD channels because they are authorized based on their respective tiers, as there are no HD tiers.

[QZ1]

I assume you're talking about this page:

http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=2651
Quote:
"How much will I be charged to use a CableCARD?

If additional CableCARDs are needed for other devices that are installed on additional outlets, you will not be charged for the first CableCARD installed on this outlet as the cost is included in the additional outlet fee. In addition to the cost of the digital cable service, you will not be charged a regulated fee of up to $1.91 for the second CableCARD on the additional outlet."

Actually, the last sentence should read:

"In addition to the cost of the digital cable service* you will be charged a regulated fee of up to $1.91 for the second CableCARD on the additional outlet."

*They should refer to it as 'the A/O fee', for clarity.

The inclusion of 'not' is a typo.

[QZ1]

Anyone with Comcast should only be paying for the following:

Basic Cable ($16.90 in your case)
Whatever Digital Package ($65.90 in your case)
Additional Premium Channels or Packages (none in your case)
Additional Outlet Fees (I'm assuming this is the $44.50 in A/O fees for 5 extra outlets; this has nothing to do with your cablecards and should match the number of physical coax wall outlets that you are using)
DVR Rental Fee (none in your case)
POSSIBLY a monthly fee in the $1-3 range for each cablecard ($4.50 total in your case)
+taxes

There is absolutely no reason for them to be charging you for anything else. .
I totally agree, and actually the first CC on each outlet is included in the service/outlet price.

[QZ1]

Been there, done that, as well..... I get socked for 6 cards, as well as my other services as enumerated below - the whole process is Criminal as far as I am concerned!!!!

$16.90 Basic Service
$65.90 Digital Silver (Includes HBO)
$44.50 Digital A/O services (5 @ $8.90 / 1st one is included in $65.90)
$ 4.50 Cable Cards (For each Tivo: 1st Card is $0.00 / 2nd Card $1.50)
$30.00 HD Services ($5.00 per digital outlet)

$161.80 Sub-Total (Before Taxes & Franchise fees)
So, you have 6 CCs, which means 3 outlets.
So, you should be paying for 2 A/Os, and 3 'second CCs', and no HD fees.

So, they are overcharging, as per there own written policies, 3x8.90= 26.70 + 6x5=30.00, total $56.70 plus fees and taxes, that is ridiculous.

You know the 'Second CC fee' was instituted so they could have a billing code to authorize service on both CCs in a dual CC DVR, without having to authorize and bill for an A/O, because it really isn't an A/O.

What they have billed to you and the OP is the second CC fees, yet still kept the A/O fees, amazing.

Plus you have the bogus 'HD Services', when that is for the HD Box, that you don't have, as others sometimes have.
I remember hearing of people upgrading from and HD Box to an HD DVR, and the DVR fee would be added, and the HD fee would remain, until one complained, then it was usually removed.

[TerpBE]

Quote:
"How much will I be charged to use a CableCARD?

If additional CableCARDs are needed for other devices that are installed on additional outlets, you will not be charged for the first CableCARD installed on this outlet as the cost is included in the additional outlet fee. In addition to the cost of the digital cable service, you will not be charged a regulated fee of up to $1.91 for the second CableCARD on the additional outlet."

Actually, the last sentence should read:

"In addition to the cost of the digital cable service* you will be charged a regulated fee of up to $1.91 for the second CableCARD on the additional outlet."

*They should refer to it as 'the A/O fee', for clarity.

The inclusion of 'not' is a typo.

The paragraph you quoted specifically refers to a second device on a different outlet. The first paragraph on that page refers to a single dual-cablecard device, and only mentions the $1.91:

If you have a multi-card device on the same outlet (i.e. TiVo Series 3 or two Digital Cable Tuners connected to the same personal computer), you will be charged an additional regulated fee of up to $1.91 for the second CableCARD.

[morac]

When I first got my S3, Comcast charged me as if I had 2 additional set top boxes instead of 2 cableCARDs which resulted in about $20 extra a month.

I called and complained and now I think they are actually subtracting $4.50 a month from my bill so that I pay less now than I did before. I'm not sure that's right either, but I'm not complaining :).

I'll have to see what they charge me next month.

[aringhof]

I currently pay $3.95 PER Cable card.... I have TWO S3s... so Im paying about $16 ... plus digital cable, plus two premium HBO/Cinemax channels... I also have a third Tivo, an S2, to utilize the Tivo2Go features... so I have a ONE cable box hooked to that... and I pay extra for High Def channels... all in all, my cable bill is about $105 a month.... plus they charge you a one time set up feee for EACH cable card they installed... and you pay the one time hook up fee... and so on, and so on... its beyond nickle and diming

[oldnacl]

Well, this thread has sure given me a better understanding of my bill, which includes a CC in the TV for $1.75/month and 2 SA8300HD boxes, each of which invokes a charge of $9.95 /month for STB, A/O and remote plus a $4.95/month charge for DVR service.
I just added a S3 with 2 CCs and got charged $5.50 at installation. My next stop will be the local office where I'll ask to see my current charges (last bill didn't include the S3) and then decide what course to follow. If I'm charged an AO for the TiVo as well as CC charges, I'll have them remove the CC in the TV and see if the bill returns to the previous level (assuming I get the first CC free as described by several people above) and the second CC stays @ $1.75 like I'm charged for the one in the TV.
I'm only hanging on to the SA boxes until my nephew returns in late June from a year in Germany so he can watch the season of Rome that I saved for him - but then, I guess I could buy the DVDs for what it's going to cost me for the box rentals...

[stockwatch_1999]

I have two Series 3s (four cable cards). My last Comcast Bill (Montgomery County, MD) is as follows:

Digial Plus A/O: $9.00
Digital 2 Pay Pkg: $87.95
HDTV Basic: $0.00
Cable Cards: $0.00

Franchise Fee: $5.43
FCC User Fee: $.07
PEG/INET Fee: $1.50

[oldnacl]

Thanks to the poster for the link to the Comcast FAQ http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=2651. It turns out, if this is correct, that I've been paying $1.75 a month for a CC that was on my primary outlet and I shouldn't have been charged for it. Since it was Adelphia when I signed up, I doubt I'll have any recourse, but I printed the web page FAQ and will take it with me to the local Comcast office tonight when I try to determine what I'll be charged for the addition of the S3 TiVO. Wish me luck!

[PeytonRE]

More FYI, I have Knology in Huntsville, AL -- when I saw my first bill, it showed a an additional $9.95 HD service and an additional $9.95 for a digital outlet for each of the cablecards; however, the did give me a $13.80 credit for a "Tivo Hd Addl Box Discount" in the same block that they charge the $3.90 for the cablecards. So it looks like they were trying to charge me $10 more per month than they stated when I called for the install. The CSR had assured me that, once I turned in Knology's HD/DVR STB and received the 2 cablecards that my bill would only go up by 90 cents (difference between $9.95 hd + 2 x $1.95 CC = $13.85 and the $12.95 DVR/HDTV service). My first call to clear up the billing discrepancy did not budge the CSR or Supervisor -- they kept going back to 2 cable cards equals 2 sets of fees (HD & digital outlet) and could not seem to grasp my comparison of the TIVO 3 to their 8300HD DVR, I thought I finally had it figured out with them and they even gave me a $20 credit for my trouble. Unfortunately, on my next bill all the charges reappeared AND they took away the TIVO credit :mad: When I tried the CSR approach again they said they would bump it up the chain and someone would get back to me within 48 hours (that was a week ago and no call...).

I am pretty much fed up with the whole Knology billing abuse and I purchased an attic antenna to get my HD OTA. As soon as I can fish the cable down and the antenna is installed I will be telling Knology to cut my service back to basic cable only -- which will reduce my overall bill by almost $100 (their incremental cost for digital/HD/Movie channels) and make my wife very happy in the process.

Their loss for being so greedy. :down:


Still no call and I have finished installing the antenna to put in the attic and began receiving HD OTA.

Bottom line is that I just returned from dropping my cablecards and digital box off at their office and have cut back my video to the basic analog package -- this made my wife very happy since it saves us over $80 (would have been more, but my wife decided not to cut back our phone service with them just yet :rolleyes: but it's coming) from our last bill and made me happy by getting a little payback against Knology.