VirginMedia (xNTL): sudden probs with chan changes?

[ColinYounger]

I received a letter from VirginMedia (VM) this week (Tue) talking about a change in my set-top box (STB) menus and features - rebranding it to VM.

In the last two days (Fri\Sat) I've had problems with channel changes by the TiVo.

Rebooting the STB appears to have solved the problem (as per other threads). But the interesting thing was that this time the software on the STB was updated.

So - HEADSUP: if you're a VM customer getting problems with the Samsung 2100C STBs in the next few weeks, REBOOT IT. It's likely to need a software update.

[6022tivo]

Have noticed another thread that after rebranding with the mini guide ON, tivo would not change channels. It would enter the numbers on the screen but the ntl box required the enter pressing for the change over. Turning the Mini Guide OFF appeared to fix it for that chap.

[cwaring]

That's the thread I was looking for! Turning the mini-guide off is the first thing you should do with any stb :D

[ColinYounger]

My channel change problems were definitely 'pending software update' related as it wasn't only TiVo that had trouble; using the STBs remote was sluggish at best.

I've noticed this behaviour before - when a software update is being pushed to the box, it seems to go slow. As if to deliberately get you to reboot it. ;)