FiOS HD channel lineup change confused S3

[jhimmel]

FiOS just changed around their channel assignments today (at least here on LI NY) mostly in the HD 800's.
My S3 was unable to tune in many of those channels when I got home.
I re-ran the guided setup which seemed to fix it. I'd recommend you go in and check your season passes and scheduled recordings when done.

Just a FYI

Jim H.

[TexasAg]

Fios is rearranging a number of channels in DFW, so everyone should make sure they're getting the right lineup.

[jhimmel]

I have 2 S3's. Repeating the guided setup fixed the first, but only -PARTIALLY- fixed the second. Some channels are still mixed up (like HBOHD, for instance).
I am now repeating the guided setup again. I have no idea why it worked on one S3 but not on the other.
I hope this does not turn into a mess.

[acvthree]

This doesn't happen automatically? This requires user intervention?

Al

[jhimmel]

Repeating the guided setup a second time did not fix the channel listing on my second S3.
Now I'm not sure what to do.

Jim H.

[acvthree]

The Fios TV web site say March 6th for Dallas.

TexasAG, are you seeing something different?

Al

[acvthree]

From the web site...

Channel Changes Coming to Your Area

New York February 6th,2007
Northern Virginia and Maryland February 20th,2007
Massachusetts and Pennsylvania February 22nd,2007
California February 27th,2007
Florida March 1st,2007
Texas March 6th,2007

[michaeltw]

Same here, I hadn't heard Verizon was making the changes - hopefully Tivo will update their lineups soon.

[michaeltw]

Just got off one of the worst support calls I've ever had - I hadn't had a Tivo in a while, I have all DirecTivos. I got the S3 to try out FIOS quality.

While there were a couple issues, the main one was the fact that they didn't believe me - I said HBOHD shows as channel 830 when it should be updated to 851 - she said that's what their systems says and that I need to do another guided setup, so we did it and it still wasn't fixed and she still didn't believe me - not sure why I'd have a reason to lie. I just want to make sure my shows are recorded. And I don't know if it's the end of the day, but she couldn't have had a worse attitude.

[TexasAg]

Just got off one of the worst support calls I've ever had - I hadn't had a Tivo in a while, I have all DirecTivos. I got the S3 to try out FIOS quality.

While there were a couple issues, the main one was the fact that they didn't believe me - I said HBOHD shows as channel 830 when it should be updated to 851 - she said that's what their systems says and that I need to do another guided setup, so we did it and it still wasn't fixed and she still didn't believe me - not sure why I'd have a reason to lie. I just want to make sure my shows are recorded. And I don't know if it's the end of the day, but she couldn't have had a worse attitude.

Where are you? Here, HBOHD is 830.



The Fios TV web site say March 6th for Dallas.

TexasAG, are you seeing something different?

Al

I hadn't seen anything yet and didn't know the exact date, I just knew it was coming.

[acvthree]

Just got off one of the worst support calls I've ever had - I hadn't had a Tivo in a while, I have all DirecTivos. I got the S3 to try out FIOS quality.

While there were a couple issues, the main one was the fact that they didn't believe me - I said HBOHD shows as channel 830 when it should be updated to 851 - she said that's what their systems says and that I need to do another guided setup, so we did it and it still wasn't fixed and she still didn't believe me - not sure why I'd have a reason to lie. I just want to make sure my shows are recorded. And I don't know if it's the end of the day, but she couldn't have had a worse attitude.

That should have changed today only if you live in NY.

Al

[michaeltw]

I'm in NY - some of the channels are there now, but many still way off. Also, the updated channels use fuller more descriptive names: ie. "History Internation" vs. "HISI" - only problem there's a lot of clipping in the guide.

[jhimmel]

Okay - problem solved.
After two very long and very painful sessions with TiVo tech support yesterday, the problem remained.
However, this is what I decided to try today -
I went into the channel list and hit "Enter" (this brings you to the channel setup)
I changed providers to my local cable company and let it download the line-up.
I then changed it back to FiOS. This forced it to completely re-download the latest FiOS line-up.
Now all seems well.

Jim H.