Does Anyone Have An e-mail Contact for DirecTV

[JLWINE]

Does anyone have an e-mail contact for someone at DirecTV that really cares? Like many on these boards, although I have been a DirecTV customer since 1994 (my account number is only five digits) I will soon be forced to leave to get more HD choices that also allow me to continue using TiVo software.

It would sure be nice to be able to pass my concerns on to someone at DirecTV who cares and is in a position to do something.

[ike]

You can find DirecTV email on their web site but I don't know who it'll get to exactly. What do you hope to get from DirecTV from your email?

They've promised a lot more HD channels, this year and are launching additional satellites to make it possible.

Nothing you can do about TiVo. They're done with it and have thier own DVR now.

If you're looking to get something from them to keep you from leaving DirecTV, your best bet is to call the customer retention line rather than sending an email. Do a search on customer retention on this site and you should find the number.

If you're just looking to vent to someone that hopefully cares, I really don't think you'll find someone at DirecTV that really cares. I'm sure they've done their analysis on the number of customers devoted to TiVo. I think in the large scheme of things, the number of people who stick to DirecTV soley because of TiVo is a negligible number compared to their total number of subs. They can afford to lose us all and continue business, making up their loss with new subscribers.

[JLWINE]

You can find DirecTV email on their web site but I don't know who it'll get to exactly. What do you hope to get from DirecTV from your email?

They've promised a lot more HD channels, this year and are launching additional satellites to make it possible.

Nothing you can do about TiVo. They're done with it and have thier own DVR now.

If you're looking to get something from them to keep you from leaving DirecTV, your best bet is to call the customer retention line rather than sending an email. Do a search on customer retention on this site and you should find the number.

Thanks, but no I am not interested in send email to a generic address that will get read by no one of any importance. Nor am I looking for any incentives from Customer Retetention (even if there was still a valid direct number).

What I want quite simple is for someone in a position that matters to know the full impact their decission to move away from TiVo has.

[tigerdriver]

I will soon be forced to leave to get more HD choices that also allow me to continue using TiVo software.

Where are you going? Is there another cable/sat provider that integrates TIVO?

[mrbillpsu00]

What I want quite simple is for someone in a position that matters to know the full impact their decission to move away from TiVo has.

No need to waste your time. The deal is done, and guess what.. most people aren't leaving, they are dealing....

[drew2k]

Where are you going? Is there another cable/sat provider that integrates TIVO?Yes. Maybe he's in a Comcast area and will be eligible to use the integrated Comcast-TiVo box for his HD needs ...

[ike]

No need to waste your time. The deal is done, and guess what.. most people aren't leaving, they are dealing....


Agreed. AND even if they ALL left... that is... ALL HR10-250 TiVo subs left, it wouldn't change DirecTV's mind. There's no point trying to contact DirecTV to make them see the "light".

[bonscott87]

What I want quite simple is for someone in a position that matters to know the full impact their decission to move away from TiVo has.

There is really no impact. The number of people that will leave DirecTV simply because they don't have Tivo is very, very small. Most people (i.e. Joe Sixpack) don't even know what Tivo is. Every DVR is a "Tivo".

They might lose a few thousand, if that, of people that just can't live without Tivo. They will add that many new subs next week.
But most are dealing with it and getting the new DVRs as their Tivo unit die or adding the new DVRs to their Tivo family.

Totally respect your decision that Tivo is number 1, but it just doesn't matter to DirecTV and there is no real impact. In fact if you look being loyal to Tivo *over* DirecTV was a concern for them. They want you loyal to DirecTV first. Thus one of the many reasons why there is no more Tivo with DirecTV.

Personally I've been a big fan of Tivo since I got my first one nearly 7 years ago. But at the end of the day I could care less if my DVR is powered by Tivo or not.

[tigerdriver]

There is really no impact...

Personally I've been a big fan of Tivo since I got my first one nearly 7 years ago. But at the end of the day I could care less if my DVR is powered by Tivo or not.

Of course you're right--they want to establish DirecTV brand loyalty, and having users call it "DirecTivo " just dilutes that effort. So I'm not at all surprised that they've made the decision. On the other hand, I have absolultely no stake in the success of their branding efforts.

I also don't have any particular loyalty to Tivo, so I would consider staying with D* if their proprietary DVR provided substantially the same functionality and reliability as Tivo-based units. But from what I read on this forum and elsewhere, DirecTV's HR20 is dreadful.

My next door neighbor has Comcast. She gets far more HD content than I receive with D*'s paltry HD package. In addition, she receives all locals in 1080i, while I get them via DirecTV in SD; if I want them in HD, I have to install an antenna to pluck them OTA. She also gets about 4GB (down) internet service. Now I know that D*plans to fix the locals problem, but that will require a new dish and, as I understand it, will obsolete the 10-250 that I now own and am happy with. Did I mention that it's also much less expensive?

So, if Comcast comes up with a functional, debugged Tivo-based unit, I'll jump in a heartbeat.