vogon13
01-29-2007, 01:40 PM
Some (elderly) friends of my parents have had an 80 hour SD TIVO for a couple of years. Another tennent in their apartment building recently activated Directv service, and during the course of the installation, the signal to my folks' friend's apartment was disrupted. They alerted the installer that he had caused a problem, so he came to their apt. to see what was wrong. He had never seen a TIVO before, and was clueless what to do. He arranged for another tech to come out a week later to check the install.
The 2nd tech had never seen a TIVO either, so his answer to the problem was to install a DVR. He was there for 7 hours!
Well, that took care of it for the installer, but the couple could not operate the new DVR.
Word finally filtered back to me, and I stopped by, just as they were getting ready to ship the old TIVO back to Directv.
Hold on, I said. I reconnected the old unit, apparently it just needed to be unplugged a while to reset, and it now works just fine. The couple was practically in tears, they were so happy to have their TIVO back.
I called Directv, straightened out which unit was now going to be returned, chastized both installers (the 2nd one especially for borderline elderly abuse), and had Directv give the couple Starz free for 90 days.
I went back to my house, called Directv, explained the situation to several phone bank people, 2 supervisors (one who was extremely rude), had yet another 'inadvertant' hang up from somebody at Directv, and eventually wound up with someone in Retention who gave me $40 for a service call. (or else I was going to Dish and stand alone TIVO boxes at my house)
This took 4 hours. My regular rate is $30/hour, so I think Directv got a real deal.
They sure whined a lot about it though.
The 2nd tech had never seen a TIVO either, so his answer to the problem was to install a DVR. He was there for 7 hours!
Well, that took care of it for the installer, but the couple could not operate the new DVR.
Word finally filtered back to me, and I stopped by, just as they were getting ready to ship the old TIVO back to Directv.
Hold on, I said. I reconnected the old unit, apparently it just needed to be unplugged a while to reset, and it now works just fine. The couple was practically in tears, they were so happy to have their TIVO back.
I called Directv, straightened out which unit was now going to be returned, chastized both installers (the 2nd one especially for borderline elderly abuse), and had Directv give the couple Starz free for 90 days.
I went back to my house, called Directv, explained the situation to several phone bank people, 2 supervisors (one who was extremely rude), had yet another 'inadvertant' hang up from somebody at Directv, and eventually wound up with someone in Retention who gave me $40 for a service call. (or else I was going to Dish and stand alone TIVO boxes at my house)
This took 4 hours. My regular rate is $30/hour, so I think Directv got a real deal.
They sure whined a lot about it though.